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The Best Western Plus Airport Inn & Suites has received a varied response from guests, who commend the hotel for its cleanliness and spacious rooms, enhanced by the convenience of its location near I 80. While some guests appreciate the welcoming staff and the diverse breakfast options, others have expressed concerns about the shuttle service reliability and the quality of food.
Despite the appreciation for new paint and carpet, the atmosphere receives mixed reviews, with some finding the decor a bit stark. Guests generally enjoy the amenities, but note there is room for improvement.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Comfortable
Value
Mixed
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Having previously stayed here during Covid and again for three nights last month, we have had nothing but positive experiences at this hotel.
First, I want to commend the staff; Alice was so helpful to us when we were booking, very customer service-focused. Her friendliness and competency really impressed us and made our stay special. Ziza and Jimemez were also welcoming and helpful. Honestly, everyone at the desk, as well as the housekeeping staff are awesome. There is excellent maid service every day and the room is very clean and updated. The Wifi is strong and consistent. The pool and hot tub are very nice, both a good temperature, and open daily until 10PM.
We had a King suite, very roomy with a couch and coffee table, large fridge, microwave, coffee maker, and safe. The mattress and linens were very comfortable.
Breakfast is good, served 6-10 a.m., and the offerings change daily. One day we had scrambled eggs and sausage gravy and biscuits, the next it was omelets and crispy bacon, done just right. Other items included fresh fruit, hard-boiled eggs, sausages, yogurt, cereals, juices/coffee/teas, and make-your-own waffles.
The hotel is only 10 minutes from the airport, at the end of a quiet street. Look no further for great value, convenience, and a good night’s sleep!
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had stayed at this Best Western Hotel for 2 nights during the past Memorial Day weekend. This hotel is barely a ten-minute drive from the airport. The room was clean and neat; the bathroom was very clean and dry for us to use. The breakfast served in the morning was delicious and filling. It consisted of toast, muffins, bagels, pancakes, omelets, bacon, cereal, yogurt, with plenty of fresh orange juice, apple juice, and hot coffee to drink. I had noticed that the shampoo and the liquid soap dispenser in the bathroom were empty. However, when we had called the front desk about it, they promptly delivered soap bars to our room. The air conditioner in the room that we had stayed in the first night on the second floor on the right side of the elevator was very noisy. However, on the second night, we had stayed in another room on the left side of the elevator on the second floor; the air conditioner in that room was not at all noisy. Overall, I would have no hesitation in recommending this hotel for your next visit to Salt Lake City, but be sure to stay in a room on the right side of the elevator on the second floor!
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Date of stay: May 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
We found this hotel to be just what we needed; an affordable comfortable place, close to the Salt Lake City Airport, to stay the night before heading home after a 10 day vacation. Extremely good value for the money. A Perkins restaurant was right around the corner, which was helpful since the usually great complimentary Best Western breakfast wasn’t available due to Covid-19 restrictions.
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Review collected in partnership with Best Western
Date of stay: July 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Everytime I stay its better and better, breakfast is amazing, friendly greeting as soon as I walk in, housekeeping is amazing, very quiet even when busy. Pool is clean and very warm. Great environment, this is my goto hotel when in Salt Lake City...
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked two rooms. Drawers of one room had food crumbs in it. No hot water at night we checked in No hot water at morning we checked out
Cold breakfast Could not use Shuttle services for which I used the Airport Motel. Were told that they could not accommodate group of 7 people on Shuttle. Were offered shuttle at 5am for a flight at 8:15am. Timing has to meet the customer expectation. Hotel is 10 mins away from airport. Requested time was 6:00am or 6:30am.
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Review collected in partnership with Best Western
Date of stay: April 2021
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Best Western Plus, General Manager at Best Western Plus Airport Inn & Suites
Responded Apr 16, 2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose Best Western because of a recent stay in Portland which was perfect. This stay, too, exceeded my expectations! Front desk service was excellent, my room was modern, well decorated, had everything I needed, and was clean. I appreciated the washer/dryer, the small store where I could buy food, etc., and the option for room service. The shuttle service to the airport was handy, and I would definitely stay here again!
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horrible parking, they let moving trucks take up 3-5 spaces. Over sold rooms so there was no place to park your car in their lot. I was instructed to park along the curb where my car could be hit by other people driving in. There was no breakfast even though they tell you online and in person they have breakfast and I was in the breakfast area at the time they said to be. Still no breakfast.
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Review collected in partnership with Best Western
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manager Best Western Plus, General Manager at Best Western Plus Airport Inn & Suites
Responded Apr 12, 2021
Dear Valuable guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again through Hotels.com . Hope to see you again on your next trip to Salt Lake City.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My aunt and I stayed her for one night while traveling back to Texas. The room door was not locked. Didn’t have to use my key to get in. They require $100 hold on your card, and the employees were extremely rude.
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Date of stay: June 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was the worst customer service experience i have ever had at a motel.
The manager and person at the front desk when we got there were incompetent and less than helpful.
While signing up for a shuttle i asked the man where we should park our car bases on our room assignment NOT once did he ask or tell us we had to register the car so it would not get towed. (Also side note he pointed us to the exact opposite end were our room would be and didn't know where the guest laundry was.)
At 10 pm the guest next to us was chain smoking in the bathroom...my family was sleeping..as smoke was pouring into our room. He neither apologized or offered a refund or discount and i had to take my family and our things to a different floor. Also the room was not a suite and would have cost less had we just booked it.
As our trip was coming to an end i found it odd the didn't take our vehicle information...so we called night before we were to fly back. Sure enough manager had it towed and was less than apologetic and even charged us 50 dollars to get it back and offered no apology or compensation for the smoking and having to change rooms in the middle of the night with two children under the age of 10.
I will not only never go back to that hotel i will never stay at a best western again. Terrible customer service for a 170 dollar room. I will be posting.this same information on every travel sight i can find.
You guys gave terrible service to the wrong person i will not just let this go and i have plenty of time.
Have a great day and think about how you treat people in the future!!
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall we were pleased with this hotel. I thought the breakfast experience could be better improved by adding fresh cut fruit, moving the location of the plates, and adding an additional staff member. Also, the coffee in the room is much better than the coffee in the breakfast area.
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Review collected in partnership with Best Western
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Of you are arriving at PDX, go to the baggage claim, pick up your luggage then go to the bank of phones. Call your hotel, they will pick you up in around 20 minutes. You will go out across the loading area to be picked up. Hope this helps.
There are more places to choose from in the Salt Lake City area.
PRICE RANGE
₱6,710 - ₱8,431 (Based on Average Rates for a Standard Room)
LOCATION
United StatesUtahSalt Lake City
NUMBER OF ROOMS
81
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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