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The Madison Hotel

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Traveler (197)
Room & Suite (200)
Dining (54)
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Overview
  • Excellent60%
  • Very good27%
  • Average10%
  • Poor2%
  • Terrible1%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (865)
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1 - 5 of 846 reviews
Reviewed 1 week ago

My son attends a nearby university and I've stayed at The Madison Hotel for several years. It is a wonderful "home away from home". The customer service is excellent, the accommodations are very comfortable. The amenities - continental breakfast, onsite gym, and adjacent restaurants, make...More

Thank michlava2018
Reviewed 3 weeks ago via mobile

Very clean. Yes the rooms were dated but still very nice. They didn’t mind that we hung out in the lobby, near the beautiful fireplace for a couple hours with friends. The bartender was very nice and let us borrow some wine glasses and opened...More

Thank RobinT321
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 1 week ago

Thank you for your kind words and your business. I will be sure to share your comments with the departments you mentioned , We pride ourselves on being a home away from home for our guests and are thrilled that it seems you were treated...More

Reviewed 3 weeks ago via mobile

I stayed 3 nights with a group of corporate travelers. The hotel is very pretty and taylor made for weddings and other similar occasions. The rooms were OK, nicely maintained, but not exceptional. Continental breakfast was was average. We did have a catered dinner which...More

Thank Mike E
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 1 week ago

Thank you for staying with us and for taking the time to post comments about your stay on Trip Advisor. We truly appreciate it and look forward to you staying with us whenever you visit NYC or northern NJ. Scott McArthur General Manager

Reviewed 15 April 2018 via mobile

Clean but dated, the rooms take you back in time (they are in the process of renovating). Heavy dark furniture and bathrooms that need repair (grout, peeling paint in the tub and tiles falling off the lower walls) but great smelling soap & shampoo. A...More

3  Thank TrishP2017
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 4 weeks ago

Thank you for staying with us and for taking the time to post comments about your stay on Trip Advisor. We truly appreciate it and are thrilled you found the hotel clean and a wedding fantastic. As you said we are renovating but we will...More

Reviewed 5 April 2018 via mobile

Came to see friends in Madison for Easter, and it's been easier to stay over with mom on these trips. We had been staying at a different hotel, but decided to stay here for this trip, and we're glad we did. Very courteous staff, clean...More

Thank Muchka57
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 13 April 2018

Welcome to the Madison Hotel! What are thrill to read that you found us after staying elsewhere. We appreciate the business and are glad you enjoyed your stay. Thank you, we look forward to your next visit.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$156 - US$360 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Morristown
#1 Romantic Hotel in Morristown
#1 Family Hotel in Morristown
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$156 - US$360 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Morristown
#1 Romantic Hotel in Morristown
#1 Family Hotel in Morristown
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (197)
Room & Suite (200)
Dining (54)
Pool & Beach (22)
Amenities (30)
Business Center & Event Rooms (8)
Questions & Answers
Ask a question
punjabi1
23 March 2018|
AnswerShow all 2 answers
Response from ScottDMcArthur | Property representative |
Cant quarantee anything but we have not had a problem in last 8 years. Parking is reserved for registered guests and patrons of our 2 restaurants.
0
Votes
punjabi1
23 March 2018|
AnswerShow all 4 answers
Response from ScottDMcArthur | Property representative |
Tbe suites and deluxe double rooms only. They also have microwaves and refrigerators.
0
Votes
jakedeels
Question for the GM Scott McArthur, do you really think your pathetically condescending responses to any/all postings or reviews of bad experiences at the hotel have any chance in bringing business back or even attracting new guests? Although I'm sure you're already chomping at the bit to write one of what you would consider as a one-up, take that sort of response, but for your advice from a person who was seeking a hotel, consider this - Your responses to the negative reviews are what fuel mine and many other guests' decisions on whether to book with you or not. I've not stayed in Morristown before, but I will be in December. I will be booking at another hotel ONLY because of your smart mouth to people who are attempting to offer feedback for improvement for the hotel, not YOUR personal business. The sharp tongued feedback you're posting turns it into some sort of online D measuring where you're very unprofessional and hiding behind other positive instead of trying to become even better by learning from the bad ones. For me, you're either very green in the industry and haven't yet mastered the whole 'learn from it and get better' or you're well too seasoned and no longer care to put the work in to be better. Again, I don't care which one it is because I'm going to stay somewhere else to be certain I dont have to find out. Good luck to your staff and your future. Let's HOPE nobody else thinks like I do and that all of the good reviews continue to outweigh the bad ones. The public shaming of bad experience reviews seems to be working so far.
16 September 2017|
AnswerShow all 6 answers
Response from gregkentucky | Reviewed this property |
I can only go by my experience with the hotel. The hotel staff was extremely accommodating to our needs. We had one group that was there for no more than a couple of hours and a family tragedy occurred and they had to... More
2
Votes
Room Tips
"Go to another hotel"
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"Front side room for the landscaping"
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"we stayed in a corner unit on the fourth floor with two large window exposures. Very bright and airy with..."
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"Some of the rooms were recently renovated, ask in advance"
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