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The Madison Hotel

853 reviews
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Traveler (190)
Room & Suite (200)
Dining (54)
Overview
  • Excellent60%
  • Very good27%
  • Average10%
  • Poor2%
  • Terrible1%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (853)Write a Review
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1 - 5 of 835 reviews
Reviewed 1 week ago via mobile

The hotel has an elegant lobby & nice glass dinning room. The rooms feel old & had mildew stains. There’s a near by train station that can be heard from the rooms. There are no “walk able” restaurant & bars.More

Thank hollandhouseNYC
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 5 days ago

We were thrilled to read you found the hotel pretty and happy to say the "re-do" has begun. Our truly boutique hotel will have three different color schemes two of which we have several rooms complete already (for those that prefer the classical-traditional rooms we...More

Reviewed 3 weeks ago

We attended the wedding of our dear friend's son here last weekend and it was a great experience. The ceremony in the atrium was beautiful, the food was delicious and plentiful and the service was 1st class. Those who stayed at the hotel enjoyed it...More

Thank Bob S
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 2 weeks ago

We were thrilled to read you enjoyed the wedding held at our hotel. Thank you for your kind words and your recommendation, we really appreciate it and hope you will stay with us again whenever you visit NYC or northern NJ. Scott McArthur General Manager

Reviewed 4 weeks ago

Last night we hosted our third event at the Madison Hotel. Clients find it to be the best meetings we have when we use their venue. I can't say enough positive things about this venue. Thomas Sloan has been tremendous in planning our events and...More

1  Thank mfarin123
Response from ScottDMcArthur, General Manager at The Madison HotelResponded 2 weeks ago

Thank you for your repeat business and your recommendation. I took the time to make Thomas aware of your review and I know he was as appreciative of your comments as the rest of the team was. Thank you again and we look forward to...More

Reviewed January 4, 2018

We stayed in room 242 which had not yet been renovated. the bathtub was the most obvious place that needed repairs. tub paint peeling, tile grout very told. Hot water/water pressure were fine, the rest of the bathroom was fine. Towels nice and fluffy. Beds/linens...More

Thank Carol C
Response from ScottDMcArthur, General Manager at The Madison HotelResponded January 10, 2018

Thank you for staying with us and for taking the time to post comments about your stay on Trip Advisor. We appreciate your comments and your business and are thrilled you enjoyed your stay with us. We hope you will visit with us again whenever...More

Reviewed December 27, 2017

The hotel staff was pleasant, and the decorations for Christmas were beautiful. The room was nice but if I were to stay there again, I will bring my own pillow. I had neck surgery and the pillow felt like a overstuffed laundry bag. I woke...More

Thank benglish33
Response from ScottDMcArthur, General Manager at The Madison HotelResponded January 10, 2018

Thank you for your kind words, we look forward to you staying with us next year. Please fell free to request different pillows when you do come back (we don't want you leaving in pain), we have several different types to chose from. Scott McArthur...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Free Parking
Room Service
Business Center with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$155 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Morristown
#1 Family Hotel in Morristown
#1 Business Hotel in Morristown
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$155 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Morristown
#1 Family Hotel in Morristown
#1 Business Hotel in Morristown
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (190)
Room & Suite (200)
Dining (54)
Pool & Beach (22)
Amenities (30)
Business Center & Event Rooms (8)
Questions & Answers
Ask a question
jakedeels
Question for the GM Scott McArthur, do you really think your pathetically condescending responses to any/all postings or reviews of bad experiences at the hotel have any chance in bringing business back or even attracting new guests? Although I'm sure you're already chomping at the bit to write one of what you would consider as a one-up, take that sort of response, but for your advice from a person who was seeking a hotel, consider this - Your responses to the negative reviews are what fuel mine and many other guests' decisions on whether to book with you or not. I've not stayed in Morristown before, but I will be in December. I will be booking at another hotel ONLY because of your smart mouth to people who are attempting to offer feedback for improvement for the hotel, not YOUR personal business. The sharp tongued feedback you're posting turns it into some sort of online D measuring where you're very unprofessional and hiding behind other positive instead of trying to become even better by learning from the bad ones. For me, you're either very green in the industry and haven't yet mastered the whole 'learn from it and get better' or you're well too seasoned and no longer care to put the work in to be better. Again, I don't care which one it is because I'm going to stay somewhere else to be certain I dont have to find out. Good luck to your staff and your future. Let's HOPE nobody else thinks like I do and that all of the good reviews continue to outweigh the bad ones. The public shaming of bad experience reviews seems to be working so far.
September 16, 2017|
AnswerShow all 5 answers
Response from gregkentucky | Reviewed this property |
I can only go by my experience with the hotel. The hotel staff was extremely accommodating to our needs. We had one group that was there for no more than a couple of hours and a family tragedy occurred and they had to... More
2
Votes
Judy W
March 23, 2017|
Answer
Response from ScottDMcArthur | Property representative |
No, we are not. Scott McArthur General Manager
0
Votes
kenatofc
March 2, 2017|
AnswerShow all 7 answers
Response from JoeHLexington | Reviewed this property |
Question should be directed to hotel staff. I suggest a phone call.
1
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Room Tips
"we stayed in a corner unit on the fourth floor with two large window exposures. Very bright and airy with..."
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"Some of the rooms were recently renovated, ask in advance"
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"room over looking courtyard"
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"Not really sure - liked every room I have stayed so far"
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