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Il Castelfalfi - TUI BLUE SELECTION

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Localita Castelfalfi, 50050, Montaione Italy
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Update from hotel: This property is temporarily closed until 26/03/2021.
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About

#1 of 10 hotels in Montaione
Location
Cleanliness
Service
Value
Travelers' Choice
Il Castelfalfi - TUI BLUE SELECTION is the new 5-star hotel within Toscana Resort Castelfalfi, to offer our guests an even more exclusive experience. It is a one-of-a-kind showcase for the Italian lifestyle, highlighting nature and beauty. Hospitality, modernity, sustainability, natural beauty and well-being are the basis of the hotel experience. Built with warm, welcoming interior decor and natural colors that communicate the original spirit of the place, Il Castelfalfi - TUI BLUE SELECTION visits the past in light of a sustainable future. Each of the 120 rooms come equipped with free high-speed Wi-Fi, LCD screens, mini bar and in room climate control. Guests can enjoy a luxurious list of facilities during their stay, from experiencing the authentic Tuscan lifestyle at the fine dining restaurant La Via del Sale to joining La Spa for an exclusive moment of relaxation and playing a round golf at the Golf Club Castelfalfi, Tuscany's largest golf course.
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Room & Suite (197)197
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Golf course
Babysitting
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Wine / champagne
Poolside bar
Hiking
Horseback riding
Bicycle tours
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
Italian
307Reviews15Q+A10Room tips
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Popular mentions
omb198888 wrote a review Oct 2020
79 contributions53 helpful votes
We had a large room with an amazing view over the Tuscan countryside. Very comfortable room, nice spa, nice service. Also very sweet with young children. Nothing bad to say but it just comes short of perfect because of the concierge and the food. For example the concierge couldn't give any advice on activities/shopping not in the menu of the resort, when asked about the olive harvest he told us to go to the resort's gift shop to buy their branded oil...which is not the best and very expensive. Same for the wines. The restaurants are nice but have limited kids options and those options often cost more than adult main dishes...so in time of the curfew it was a challenge with a kid, some creativity on their side after the covid curfew took effect would have been the sign of a true 5 star hotel.
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Date of stay: October 2020Trip type: Traveled with family
1 Helpful vote
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Response from Marketing TRC, Marketing at Il Castelfalfi - TUI BLUE SELECTION
Responded 2 Nov 2020
Dear omb198888, Thank you very much for having chosen the Hotel Il Castelfalfi - TUI BLUE SELECTION and for having shared this positive feedback. We are glad to learn that the experience with us in the amazing Castelfalfi, in our comfortable rooms with a panoramic view of the Tuscan hills met your expectations and that you enjoyed our services and facilities. Our Team is always ready to help and give any kind of information required. We are sorry and apologize if our advice did not meet your personal taste, unfortunately, due to covid-19 many shops and olive oil producers may have reduced the number of people they can serve per day and the same happens for other activities outside the Estate. Dear omb198888, we really hope that you will give us the chance, once again in the future, to experience Castelfalfi again and its beauties and our full range of activities. Best regards from Tuscany, Anna S. PA to General Manager
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DrsKd wrote a review Oct 2020
Exeter, United Kingdom7 contributions1 helpful vote
Four UK adults enjoyed a brilliant ten days here on half board , arriving two days before mandatory Covid test on arrival and returning home one night early to avoid quarantine on return. Hotel is spotlessly clean and staff super helpful and friendly at all times. Location stunning on hilltop with magical views of sunrises over mist filled valleys with lots of walking options in the surrounding estate and even (a rather expensive) truffle hunting expedition organised by the hotel with local man and dog (four found very quickly) Covid precautions excellent (we are NHS workers so can judge) and not too intrusive. Staff could magically produce a mask if you temporarily forgot yours! Restaurant ,choice of two .La Salle -four course meals we could hardly finish with great wine list and attentive staff especially Lara,Dario and Nicola who helped us with menu choices and wine lists. Service usually swift ,on the one occasion when there was a delay Dario came to apologise and kept us entertained in conversation in the meantime -thanks! Other restaurant -the trattoria, more traditional Italian meals again super service and lovely staff with great sense of humour (sorry I cannot remember your names but thank you!) Menus did not change when we were there ,some specials ,I suspect a Covid thing could do with a few more changes please if possible if staying more than a week. Breakfasts could get a little busy at peak times and sometimes had to remind waiters but I think everything different in Covid times and I genuinely feel they did their best. Credit to you all team! Reception staff also very helpful -again Marie and Michael I can remember and superb at providing practical advice on visiting nearby cities and Covid precautions etc. We also had on our last day a superb lunchtime meal on the terrace in lieu of the supper we had to miss due to flight rearrangements (thanks for agreeing this) This place is in the middle of nowhere so hire a car unless you plan to sit on a sun lounger and take local walks -ideally placed with Sienna,Florence and Pisa all an hours drive away. For us a great holiday in very difficult times and what made this place, apart from its idyllic location was the staff - all the best to you as I hear covid restrictions tighten again. Nothing is cheap here but if you like taking walks and drive yourself around you can save on some costs. Good luck to you all in these difficult times.
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Date of stay: October 2020
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Room Tip: go for a premier room South facing with views over the valley The higher the floor the better the...
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Response from Marketing TRC, Marketing at Il Castelfalfi - TUI BLUE SELECTION
Responded 28 Oct 2020
Dear DrsKd, Thank you so much for the choice of the Hotel Il Castelfalfi - TUI BLUE SELECTION and for having shared with us this detailed and nice review. We are more than glad and grateful to read so many truly positive and warm comments not only about the beauty of this magical place hidden in the middle of Tuscany, our gastronomic offers, and our facilities but also about our fantastic Team. Your nice words have been shared with all the departments involved, which feel rewarded. It is a pleasure to learn that your experience with our services and activities totally met your expectations and that you appreciated our anti-covid procedures and policies. We really look forward to welcoming you again to Castelfalfi in the future. Our best regards from Tuscany, Anna S. PA to General Manager
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Nordic_Traveler90 wrote a review Sep 2020
Switzerland57 contributions60 helpful votes
The assigned room was nice overlooking the iconic valley. Unfortunately, the hotel experience itself cannot be considered a true 5 star experience. Staff seemed stressed and did not personalize/anticipate any of the conversations besides a lovely lady with glasses by the outside spa-pool. Felt like the hotel is understaffed and simply cannot keep up with 5 star properties around the globe... Side note, all three mornings during breakfast the coffee/tea and water order was simply forgotten until we were about to leave. Wifi did not work (as room was not checked in as per the reception desk). Covid measurements were explained but are lacking details (e.g. registration process during check-in where used pens have to be put aside however passports and creditcard are being exchanged and kept in hand for several minutes?)
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Date of stay: September 2020Trip type: Traveled as a couple
3 Helpful votes
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Response from Marketing TRC, Marketing at Il Castelfalfi - TUI BLUE SELECTION
Responded 23 Sep 2020
Dear Nordic_Traveler_HH, Thank you very much for having chosen the Hotel Il Castelfalfi - TUI BLUE SELECTION and for having shared your opinion with us. It is a pleasure to learn that our comfortable rooms overlooking the rolling and colourful Tuscan hills, the amazing setting of Castelfalfi and our Team member met your expectations. We are deeply sorry and apologize that your experience with us was positive, but not perfect. Our Team members strictly follow the schedules; and all the other procedures listed in our policies, which are hanged in all our facilities. The rules are explained during the check-in procedures, but also listed behind every room's door and a copy is present in every guest's envelope, nevertheless, Castelfalfi is a huge 1100 hectares Estate in constant development and we hold meetings and trainings every day with our Team members to further improve ourselves and always guarantee high standards. Dear Nordic_Traveler_HH, we would be more than happy to welcome you again in the future to beautiful Castelfalfi and to show you our improvements, if you will give us the chance to experience this amazing jewel hidden in the heart of Tuscany. Best regards from Castelfalfi. Anna S. PA to General Manager
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Carl H wrote a review Sep 2020
5 contributions
Spent 3 nights here. Ticked all the boxes, remote, beautiful location, great gym, spa, service. Would highly recommend for a relaxing long weekend or holiday. Only slight criticism is the food was a little bit hit and miss for what was supposed to be a fine dining restaurant, but on the whole even the food was of a good standard. We will defiantly come back.
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Date of stay: September 2020
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Bryan D wrote a review Aug 2020
Maldon, United Kingdom40 contributions67 helpful votes
We just returned from a couple of weeks stay at Il Castelfalfi and really enjoyed the experience. The hotel is extremely well managed, even more so with excellent sanitation procedures in place to protect against the spread of COVID-19, which was very reassuring. Special mention should go to the lifeguards on this respect, who were regularly cleaning the loungers and even the steps in the swimming pools. Our room was very clean and comfortable and we were treated each day to fresh water and regular other treats, including fresh fruit and a bottle of wine, which were nice touches. The choice of swimming pools is first class, as are the facilities in the gym and the hotel is very palatial. We only ate breakfast there during our stay, which was fabulous, made more so by the wonderful views of the area whilst eating. The waiting staff were both immensely friendly and efficient, a description which can also be given to all other members of staff we encountered during our stay. The singular negative is that whilst the hotel is obviously luxurious, some of its pricing seems unnecessarily expensive. Even with the 15% discount given for stating at the hotel, playing golf and tennis at the nearby golf club is disproportionately high and charging 12 Euros for a fruit smoothie around the pool is unwarranted. In this latter respect, the mistake was ours in not checking the prices before we ordered, but when we did query it, we were told it was because it contained fresh fruit, which seemed an unusual explanation as I hadn’t realised this was such an expensive ingredient, especially when the main constituent of the drink was ice anyway. I accept the fact that some of the hotel’s clientele probably won’t concern themselves with any form of pricing, but there will be many others, like ourselves, where the same is not true; I expect to pay more for luxury, but there is a balance to be struck for this and at the moment, I believe the hotel don’t have this right and are missing out on opportunities as a result. This quibble aside, we really enjoyed our stay and are grateful to the staff for helping to make this the case.
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Date of stay: August 2020Trip type: Traveled as a couple
3 Helpful votes
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Response from Marketing TRC, Marketing at Il Castelfalfi - TUI BLUE SELECTION
Responded 1 Sep 2020
Dear Bryan D., Thank you so much for having chosen to stay at Hotel Il Castelfalfi - TUI BLUE SELECTION and for having shared such a detailed and positive review. It is a pleasure to learn that your stay with us in the beautiful and panoramic Castelfalfi totally met your stay and that you gave yourself the chance to experience our services and facilities. Our customers' satisfaction and security are always our priority, our task is to make you feel safe and comfortable, this is why we take care of all the preventive measures, whereas your only task is to relax. Your comments are fundamental to us, therefore we have discussed your comments regarding the drinks prices and taken action to further improve ourselves. We look forward to welcoming you again soon in the future. Best regards, Anna S. PA to General Manager
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PRICE RANGE
US$248 - US$460 (Based on Average Rates for a Standard Room)
LOCATION
ItalyTuscanyProvince of FlorenceMontaione
NUMBER OF ROOMS
120
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Frequently Asked Questions about Il Castelfalfi - TUI BLUE SELECTION
Which popular attractions are close to Il Castelfalfi - TUI BLUE SELECTION?
Nearby attractions include Golf Club Castelfalfi (0.9 km), Sacro Monte San Vivaldo (4.3 km), and Toiano (5.5 km).
What are some of the property amenities at Il Castelfalfi - TUI BLUE SELECTION?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Il Castelfalfi - TUI BLUE SELECTION?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Il Castelfalfi - TUI BLUE SELECTION?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Il Castelfalfi - TUI BLUE SELECTION?
Yes, free parking is available to guests.
What are some restaurants close to Il Castelfalfi - TUI BLUE SELECTION?
Conveniently located restaurants include Ristorante Il Lago, Trattoria Toscana Sant'Ilario, and Beltempo.
Are there opportunities to exercise at Il Castelfalfi - TUI BLUE SELECTION?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Il Castelfalfi - TUI BLUE SELECTION have an airport shuttle?
Yes, Il Castelfalfi - TUI BLUE SELECTION offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Il Castelfalfi - TUI BLUE SELECTION?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Il Castelfalfi - TUI BLUE SELECTION?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Il Castelfalfi - TUI BLUE SELECTION offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.