This is our fifth stay on the property and the experience has been world class each and every time. The staff is amazing, working hard to meet your every need, and the property is beautiful, with pools that meet everyone's needs, restaurants that offer a wide variety of choices and atmospheres, a gym/spa that is nicer than any hotel I have experienced, and views of the ocean that are spectacular. If you want a place to escape to, this is it.
The resort is phenomenal. Staff is outstanding - everyone seemed genuinely invested in helping us out. We did have a issue with the beds in our rooms but it was handled quickly and professionally - how hotels handle the inevitable snafu says a lot about their commitment to service. This is one of the few beach resorts I have been to where they solved the beach/pool chair problem - we never had trouble finding chairs even arriving late in day. Seems to be a combination of: having enough chairs to start with (what a novel idea!), plus staff the vigilantly clears chairs that haven’t been used in a while. The servers come by to the chairs periodically with complimentary little treats - fruit, macadamias, water, etc. The hotel was pretty booked but never felt busy. The smart layout spreads people out and it was adequately staffed so we never had to wait for anything. Food overall was great. The lone exception was the dinner we had at Ulu Grill - the tuna and shrimp were brutally overcooked. Maybe they were just having a bad night, as we ate breakfast several times at Ulu and it was very good. Prices for food/beverage/etc were, as expected, pretty nuts. I get it is Hawaii plus it is the Four seasons but still. $40 for a boxed lunch with a sandwich and chips, $21 for a cocktail, $30 for an omelette, etc. Free self-parking was a nice surprise. I wouldn’t bother with the $30/day valet as they park in the same lot. But this is the kind of place where you just need to know going in that everything is expensive. One complaint from my teens was the gym hours. Closing at 7pm seems way too early. Most hotel gyms are 24/7. As I write this, I realize I have nitpicked quite a few things. But I am sticking with the 5-star review- despite the couple issues; the rest of the experience was just that good.…
Best resort in the U.S. HANDS DOWN. Everything was amazing. Literally. My girlfriend can’t wait to go back. She’s already planning our return trip. I cannot think of one thing that this resort could do better.
My wife and I had an amazing time at this resort for a work incentive trip. Everyone on staff was amazingly friendly and helpful. The resort is by far the best resort experience we have ever experienced. Great good, insane views, amazing grounds. Have to call out an incredible experience at their cultural center. We went to learn about Hawaiian history and the language. Both Micah and Kaulu at the center put our trip over the top. After learning about the amazing Hawaiian people and the culture they built they both put on an impromptu Hula experience with Micah on the ukulele and Kaulu performing. Both are renowned performers and it was perfect. Made my wife cry she loved it so much. If you walk past the cultural center and don’t go in you are missing one of the best parts of the resort. Many thanks to the both of them. They showed us the spirit of Aloha.…
This trip was celebrating our 40th Anniversary. The Four Seasons exceeded all our expectations. The staff did a great job of making us feel welcome and like special guests the whole time. We especially loved The Residents Beach House and
This was hands down the best family stay I've ever had. All throughout our stay FSH was one step ahead of making sure we had everything we needed without having to request it. Crib, diapers, toys, sunscreen, activities, etc etc. The room was beautiful (granted we were upgraded to a suite!), and the grounds were breathtaking. I can't imagine a better resort on the big island. Food was costly but excellent and I was not disappointed.
We had a very enjoyable stay at Hualalai. The resort is beautiful; in a stunning location; with first class service; great food from a nice variety of different restaurants; a fantastic array of different activities; and a spectacular golf course (and golf facilities). A complete luxury holiday. There is simply no reason to leave (other than to return home to work and save up for the next visit).
Outstanding property with amazing pools for every vibe. Amazing golf course through the lava rock fields and the 17th hole on the ocean was the most beautiful hole I’ve ever played. Concierge was outstanding and took care of our every need including booking third party adventures. Spa is nice but leaves a bit to be desired but the fitness center and tennis was great.
I’ve been coming here every year for a decade. It might just be the most perfect hotel in the world. The restaurants are amazing (still dream of the breakfast). The activities for kids are terrific. Everyone is so friendly. The tennis and golf facilities and staff are fantastic. I can go on and on but…I’ve never found a hotel this good. The only “negative” is that unlike, say, Wailea in Maui, it’s a decent 15+ minute drive to go anywhere else, but you never really need to leave this resort, and I don’t think the drive to Waikoloa (where we’d go for other stuff) is that bad either. Anyway, 5 giant stars for this hotel.
This is a resort for the wealthy. No way around it and you can feel it the moment you arrive. The grounds are impeccable. The staff generally very friendly and helpful. Food very expensive- but delicious. We had a few bumps with our stay but front desk manager Mo did everything he could to make it right and emphasized he wanted service recovery to occur— I felt he really wanted to make sure we enjoyed our stay there. Notes for improvement (in my opinion) revolve around warmth/friendliness of front desk and concierge. Everywhere else staff was impeccable. I wonder if some room types allow you a personal concierge? We had an oceanfront room and I don’t know if the same person ever answered my email when trying to pre-plan. They did make dining reservations for us in advance which was a huge help. We ate at Beach tree, Ulu and Hualalai grill. Loved Beach tree— the setting on the ocean was spectacular and service top-notch. The real standout for our family was King’s pond. My kids loved snorkeling there and poolside service was excellent. We did a snorkel safari and behind the scenes tour at kings pond arranged through concierge. If I were to pick one of the two- do the behind the scenes. Great time feeding the ray and the fish with additional time exploring the “touch tank” next to the pool. All in all- this was our favorite resort and the efforts to correct any mishaps went a long way to maintain our interest in returning.…