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The Royal Sonesta New Orleans

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Traveler (1839)
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About

#76 of 168 hotels in New Orleans
Location
Cleanliness
Service
Value
Travelers' Choice
Located on world-famous Bourbon Street, Royal Sonesta New Orleans effortlessly combines timeless elegance and southern refinement, setting itself apart from other French Quarter hotels. 483 guest rooms and suites, authentic hospitality, a Food is Art philosophy, wrought-iron balconies, and a lush courtyard create an experience unlike any other. Treat yourself to any of our on-site dining and entertainment venues, such as Restaurant R'evolution, PJ's Coffee Cafe, Desire Oyster Bar, The Jazz Playhouse, and Le Booze. This hotel is more than a place to meet or stay. We're a premier destination for unforgettable getaways, weddings, business or social events.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
ATM on site
24-hour front desk
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
VIP room facilities
Refrigerator
Flatscreen TV
On-demand movies
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Classic
Languages Spoken
English, Spanish
Hotel links
Special Price:Goodbye Winter.
5,951Reviews186Q+A100Room tips
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EVanzant wrote a review Mar 16
Knoxville, Tennessee97 contributions35 helpful votes
I was a little afraid we might regret our stay after reading some reviews, but we certainly did not!!! The hotel is gorgeous! Our rooms were nice and clean. We did have a room toward the back of the hotel, so we didn't hear any of the loud music folks complained about. Our room was nice and quiet. Front desk staff and other staff were friendly. Desire had great food. We weren't able to go to Jazz Playhouse bc my daughter is 19. (That should change...allow 18 and above). But we did sit in the courtyard and listen a couple of the nights. Overall, great hotel....great location if you want to be on Bourbon.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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WhomDat wrote a review Sep 2023
7 contributions15 helpful votes
Hotel's Favorite
If you want to be pampered and enjoy the best customer service you’ll ever receive, this should be your destination. Hotel is best, very clean and safe. The location can’t be beat. You are within walking distance of many of the best restaurants in New Orleans. Every employee I encountered were amazing and so very helpful. Joe, the attendant for the valett parking, goes far above his duties. He will help make your trip even more enjoyable. Never been so impressed by the valett service. Joe is the best.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Make sure and try the restaurant. Happy Hour has raw oysters for 1$ each. Can’t beat that.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Royal Sonesta New Orleans
Responded Sep 14, 2023
Dear WhomDat, What a treat it was to have the opportunity to spoil you and we are beaming with pride after reading your kind words. As you have noted, our team desires that each and every guest has the opportunity to enjoy the VIP Royal Sonesta New Orleans experience and we are thrilled that your stay was no exception. Thank you for taking the time to share your thoughts and how impressed you were with Joe's service as well. We miss you already- hurry back! Warm regards, Royal Sonesta New Orleans
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CarrieBrownStreet wrote a review Mar 13
Metairie, Louisiana4 contributions1 helpful vote
Amazing experience from start to finish and very safe atmosphere. They gave us wristbands so we knew we were safe and had security guards posted at the entrances The staff was very friendly and courteous. I had a really great time and would come back.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from A C, Guest Services / Front Office at The Royal Sonesta New Orleans
Responded 5 days ago
Dear CarrieBrownStreet, What a treat it is to read that your recent visit to the French Quarter was absolute perfection and we hope that you were able to take advantage of being so close to popular nearby attractions. Thank you for sharing this high rating and if we can offer any assistance in coordinating your return, please give us a call. All the best, Royal Sonesta New Orleans
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Safari04966942532 wrote a review Mar 10
1 contribution
Really enjoyed my stay at this hotel. First time back in a few years and still as nice and convenient as i remember for the cost. Denise helped to check us in and was amazing. She immediately made us feel welcome and got us quickly settled with a great room!
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Royal Sonesta New Orleans
Responded 1 week ago
Dear Safari04966942532, It was such a treat to welcome you back to our property after all these years and we are delighted that you felt welcome and completely at home from the moment you arrived. Denise thanks you for sharing these kind words and if we can offer any assistance in coordinating your return, please give us a call. All the best, Royal Sonesta New Orleans
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sonia M wrote a review Mar 7
Boston, Massachusetts87 contributions5 helpful votes
I recently stayed at this Sonesta property for a conference. This hotel while being charming is in serious need of an update. The elevators don’t work, I had to use the stairs to my 5th floor room a number of times due to unavailability. I got room on the patio - the doors are swollen with the humidity and are hard to close and open, the air conditioning sounds like a freight train, 70% of the plug points don’t work, I had to call 5 times before maintenance came and gave me an extension board, they don’t even have the basics of an iron in the room! I don’t know if I lucked out and was given a crappy room or what the deal is. Extremely disappointing
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Date of stay: March 2024
Location
Service
Trip type: Traveled on business
Room Tip: In the heart of the French Quarter which is noisy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Royal Sonesta New Orleans
Responded 1 week ago
Dear Sonia, While we loved welcoming you, we are surprised to read some of the details shared about your stay. This is quite unlike us and we regret that this was your impression of our hotel. Please know that your feedback is being shared with the team in hopes that we might one day have the opportunity to win your heart in full. All the best, Royal Sonesta New Orleans
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Erin K wrote a review Mar 6
Seattle, Washington75 contributions60 helpful votes
If you want to be in the heart of the party - this is the spot! Centrally located to everything the French Quarter has to offer, and right in the middle of the Bourbon Street madness! This was my first time in New Orleans, so I appreciated being able to walk out the front door and just pick a direction, and walk and explore! The staff were all amazing - super friendly and approachable, and happy to share their recommendations on local restuarants and bars I found. Check in and out was quick and seamless. They also quickly accommodated my room-change request, which I appreciated. The initial room I was given was right next door to a giant HVAC unit that cycled on every few minutes and would literally shake the whole room (the maintenance guy unlocked the door and showed me the HVAC monster so I could see what was causing the vibrations). Honestly, this should be the last room that gets assiged in the whole hotel. They got me a new room, which didn't shake, but also looked directly into a concrete wall - so not much of a view, to say the least, but it was ok. The room itself was standard. Nothing fancy at all, and a bit dated, but comfortable and pleasant enough. The bed linens were fine, but they only provide a very light blanket. As someone who runs cold, I had to request an additional blanket. Also, the closet was weirdly rigged to stay closed, so if you needed to be in there, you had to hold the door open with your foot. It was odd. There's a decent sized desk/workspace in the room. Overall, I would totally recommend the Royal Sonesta if you want to be in the heart of Bourbon Street, the location can't be beat and the staff are excellent.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: If you're a light sleeper, you might want to request a room that faces into the courtyard, vs....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Royal Sonesta New Orleans
Responded 1 week ago
Dear stoneymuggins, As you have discovered, our central address is perfect for guests looking to make the most of their time in the French Quarter and we are elated to read that you appreciated being just footsteps away from so many local sites. Your additional feedback and high recommendation truly mean the world to us and if we can offer any assistance in coordinating your return, please give us a call. All the best, Royal Sonesta New Orleans
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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K S wrote a review Mar 5
1 contribution
Old school over built lovely period architecture overshadowed by neglected upkeep both in terms of cleanliness (time to replace/deep clean all textiles) and infrastructure compromised by heat and humidity or just extensive use (cracked bath sink, grimy grout and tile edges and corners, etc). Also zero service. As in, there was no reasonable request met with a yes if the front desk phone was even ever answered. Could not get a cup of tea in room ( there was no way to even just boil water in room). Could not get a less gigantic pillow or extra blanket. Beware the aging elevators, one of which jolted enough to cause us to immediately evacuate and later wonder if everyone’s concerns had been taken seriously enough by the front desk since the elevator remained in service a half hour later. Serviceable gym albeit it may be time to trade in a couple of the treadmills. However, the food provided for the event we attended was fantastic. Our room wasn’t loud (also had no view but we were insulated from Bourbon Street noise as a result). The outdoor courtyard on the ground floor and the pool on the third floor were nice and quiet but when the weather turned for the worse, there were no clean public quiet areas inside the hotel to just sit or relax. Got great service inside the hotel’s oyster bar and cafe and the women working the coffee shop were kind as well.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Royal Sonesta New Orleans
Responded 1 week ago
Dear K S, Greetings from New Orleans and thank you for taking the time to highlight how impressed you were with the unique design and architecture of our property. While we take pride in our reputation of warmth and genuine hospitality, we deeply regret that this was not entirely your impression of the visit. This is quite unlike us and we are sharing this feedback with the team in hopes that we might impress you the next time you are in the French Quarter. Until then! All the best, Royal Sonesta New Orleans
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TAD0000 wrote a review Mar 1
Louisville, Kentucky4 contributions14 helpful votes
+1
For our son’s birthday, our family decided to get together for a weekend trip to celebrate - coming from all across the USA - Colorado, Texas, Kentucky, Illinois. There aren’t a lot of times we have this opportunity to all see each other. So we started by booking a fully refundable 3-night stay in 2 deluxe queen rooms (each with 2 queen beds) at the Royal Sonesta New Orleans (February 9-12, 2024) far in advance (on September 19) via Booking.com as an option. Soon after booking, we requested connecting rooms, and then received a message stating our rooms were Non-refundable, and if there were no connecting rooms, we’d get rooms next to each other. So, we were stuck with a $4K cost, and we had no choice but to get our airline tickets, and make this New Orleans trip happen. Even though at the time we made our reservation, there were numerous options available to us - including reputable hotel brands in desirable locations with lower prices as well as Airbnbs - we chose the Royal Sonesta because our stay in 2019 was a great time. Plus, it’s a familiar convenient location; the lobby, bars & restaurants on-site are nice; and there’s a pool, private courtyard, security, balconies, etc. We chose booking.com because it was easy, we’ve been happy with the experience before, the cost was lowest and it said it was fully refundable. (Later, we did see lower costs, too unfortunately.) Close to our arrival date, Royal Sonesta texted us. We reminded them of our request for connecting rooms or rooms next to each other; informed them of our evening checkin time; and requested late checkout…no reply. We tried to call…no answer. Upon arrival, we had to carry our luggage a 1/2 mile through crowds to get to the hotel, and after passing several blocked entrances, got into the lobby (it’s Mardis Gras weekend, so OK with us - we were just excited to be there). However, at the reservation desk, we were told our rooms would be on separate floors far away from each other because all rooms were filled?! So, what was the point of our advance reservations and requests?! Eventually, we were able to get downgraded rooms on the same floor all the way down the hall from each other - a king room and a double-double bed room (with only 2 small pillows on each bed, only 3 bath towels, and no conditioner in the bathroom that had a cracked, dirty floor). It was more disappointing that both rooms actually had the option of connecting or rooms next door - and other guests checked-in to those rooms the next day. (So much for our family get together actually being together at Royal Sonesta…) On the first night, we decided to make the double-double our main meeting spot and thought we could watch some Super Bowl in that room on Sunday. But, that night as we were unpacking, we found a giant live roach in the closet! We caught it, smashed it, and put it in a cup with a book on top - just in case it was still alive. Needless to say, we decided against spending lots of time in the rooms - trying to sleep that night and every night knowing there could be roaches, giant roaches, crawling and flying all around us. We dialed the front desk from our room phone many times, but it was always a busy signal. Plus, they’d already told us there were no other rooms available. On the first day, after going out, we returned to no housekeeping. We went to the front desk, stood in line, and asked for some towels, conditioner and housekeeping because we were going back out for dinner. We got back at around midnight - still no housekeeping - but, at 1a.m. someone stopped by and knocked to drop-off a few towels. On the morning of the second day before showers, we tracked down a housekeeping cart and poured some conditioner in a cup. We requested late checkout, but were told no and to checkout at 11 a.m. even though on the bathroom door, it says checkout is at Noon. Additionally, we were charged an extra $35 per day for security - of which we were not informed until we asked about having our charge card deposit for incidentals returned! There’s more, but let’s stop there, and just say… Our stay at Royal Sonesta Hotel New Orleans was NOT a stay worth thousands of dollars at a 4-star hotel for our family’s weekend birthday celebration. This was an horrible, unacceptable experience for us. It was an overpriced roach hotel and a bait-and-switch booking.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from A C, Guest Services / Front Office at The Royal Sonesta New Orleans
Responded 2 weeks ago
Dear TAD0000, Greetings from New Orleans and thank you for choosing our property again for your visit. While we loved welcoming you, and your family in celebration of your son's birthday, we regret that we were unable to accommodate your request for connecting rooms and that your third-party reservation was non-refundable. This is quite a busy season for our property, and while we do our best to honor requests made by guests, we regret that a sold-out situation prevented us from doing so this time around. We do understand your disappointment in things not working out quite as you had hoped and appreciate the additional feedback on other details of the stay that could have been enhanced as well. Thank you for sharing this perspective with us and we would like you to know that your additional feedback is also being shared with the team in hopes that we might one day have the opportunity to restore your confidence in the Royal Sonesta New Orleans experience that you once loved. All the best, Royal Sonesta New Orleans
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tessie C wrote a review Feb 2024
1 contribution1 helpful vote
Spent two nights over the Mardi Gras period. On our second day a three inch cockroach darted from under our bed to the next bedroom - 9 am - no time at all to take a picture. On informing the management , they offerred us a sorry. Expected more from them, taking into account the cost of the room. will not use again, check in at 4pm does not work for me either.
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Date of stay: February 2024
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from A C, Guest Services / Front Office at The Royal Sonesta New Orleans
Responded 3 weeks ago
Dear Scenic529169, While we have measures in place to prevent occurrences such as you have described, we deeply regret the lasting impact that this had on your experience. Please know that your feedback is being shared with the team in hopes that we might one day welcome you back for a more cherished Royal Sonesta New Orleans visit. All the best, Royal Sonesta New Orleans
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ten Key Trips wrote a review Feb 2024
Edmond, Oklahoma5 contributions1 helpful vote
We love Royal Sonesta. They have fantastic service and I love the pool and rooms. The heated pool is awesome. Its a great location, close to all the best places and Bourbon Street really doesn't bother us because we always get a room by the pool, which is interior. The staff is always super friendly across the board. We have stayed at this location for 4 trips to New Orleans. Thanks for always providing a great time!! Katie and Jeff Oklahoma, USA
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from A C, Guest Services / Front Office at The Royal Sonesta New Orleans
Responded 4 weeks ago
Dear Stay25305490578, Greetings from New Orleans and thank you for sharing this wonderfully kind review about your visit. As you have discovered, our team takes great pride in treating every guest to the VIP Royal Sonesta New Orleans experience and we are delighted to have had the opportunity to WOW you time and again. It is our hope that you are already planning your next visit, and if we can offer any assistance in coordinating your return, please give us a call. Warm regards, Royal Sonesta New Orleans
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱13,016 - ₱20,636 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sonesta hotel new orleans, new orleans royal sonesta, new orleans sonesta hotel, sonesta new orleans, royal sonesta hotel
LOCATION
United StatesLouisianaNew OrleansFrench Quarter
NUMBER OF ROOMS
483
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE ROYAL SONESTA NEW ORLEANS - UPDATED 2024 Hotel Reviews & Price Comparison (LA) - Tripadvisor

Frequently Asked Questions about The Royal Sonesta New Orleans
Which popular attractions are close to The Royal Sonesta New Orleans?
Nearby attractions include New Orleans Secrets (0.4 km), The Escape Game New Orleans (0.4 km), and Destination Kitchen (0.3 km).
What are some of the property amenities at The Royal Sonesta New Orleans?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Royal Sonesta New Orleans?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Royal Sonesta New Orleans?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Royal Sonesta New Orleans?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Royal Sonesta New Orleans?
Conveniently located restaurants include Daisy Dukes French Quarter, GW Fins, and Oceana.
Are there opportunities to exercise at The Royal Sonesta New Orleans?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at The Royal Sonesta New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Royal Sonesta New Orleans offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Royal Sonesta New Orleans?
The staff speaks multiple languages, including English and Spanish.