The Westin New Orleans

The Westin New Orleans

Roomy suite
Traveler (196)
Deluxe River View Queen Guest Room
Room & Suite (88)
The Westin New Orleans
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About

4.5
#14 of 173 hotels in New Orleans
4.9 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Rest easy at The Westin New Orleans. Our hotel in New Orleans, Louisiana, is located at the end of Canal Street in the famed French Quarter. After a busy day, unwind at our fully-equipped WestinWORKOUT® Fitness Studio, or enjoy on-site dining at Observatory Eleven and Bistro at the Bend.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shared lounge / TV area
Shops
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Green
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Earn points toward free nights.

Location

100 Iberville Street Canal Place, New Orleans, LA 70130-1106
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Louis Armstrong Intl Airport
19.5 km
See all flights
4.5
4.5 of 5 bubbles783 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled near the French Quarter, The Westin New Orleans garners praise for its enviable location and the stunning river views it offers. While guests have called out the comfortable and well-furnished rooms, some have noted occasional issues with cleanliness and upkeep. The amenities, especially the plush beds and the breakfast spread, often earn rave reviews, despite a few mentions of missing services. The staff's friendliness and efficiency are regularly celebrated, although experiences with service can vary. While opinions on the hotel's value differ, the lively atmosphere, complete with live music and a chic bar, is a consistent highlight for many travelers.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory

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783Reviews9Q+A100Room tips
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Detailed Reviews
Hannah R wrote a review Oct 2020
Baton Rouge, Louisiana
4.0 of 5 bubbles
My husband and I stayed for 2 nights to celebrate our birthdays and anniversary. Over all we had a very pleasant stay. After comparing many of the hotels in downtown New Orleans we settled on this one because of the location and the price. The more recent reviews on Trip Advisor were not the best but I have family who stayed here several years ago and highly recommended it.

Some of the pros of this hotel was the very friendly, helpful, and accommodating staff, having a walk in shower with dual shower heads, large bathroom counter, magnified vanity mirror, large towels, and the location.

Some cons we experienced were no outlets by the bed, no robes (on the website it says robes would be in the rooms), no microwave in the room, no vent in the bathroom, scratchy towels, dirty shower upon arrival (the floor of the shower had dirt on it and there was a long black hair on the wall of the shower).

The best part of this hotel was the location. We did not use our car a single time during our stay as we were able to walk everywhere we wanted to go. The streetcar is also close by so we did get a pass one day ($3 for unlimited rides for 24hrs) and used that a little bit. The staff was all very helpful. There were a few special requests we made (extra shampoo, extra towels, a tidying up while we were out one day, etc.) and all requests were met very promptly.

Over all my husband and I enjoyed our stay and would stay here again if there was a special rate available like we got this time. I would not pay full price for a room though.
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Date of stay: October 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
klself0321 wrote a review May 2020
5.0 of 5 bubbles
We stay probably 50 nights per year, at least in hotels and this was by far the best hotel we’ve stayed in. Clean room, friendly staff, the perfect location! The hotel is off the direct path of foot traffic, but within walking distance of the French Quarter and lots of places to eat and shop. But it’s quiet and close to the river and a great park and walking path. We traveled with our very old, sweet doggo and the location was ideal for her too! The staff couldn’t have been friendlier and were attentive to our needs. We had the BEST impromptu trip!
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Review collected in partnership with this hotel
Date of stay: May 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
MojoMT wrote a review Oct 2021
Shreveport, Louisiana
5.0 of 5 bubbles
This hotel is close enough to the French Quarter but a little removed from it for a great night sleep. I asked for city view to avoid the train whistle on the riverside rooms. Once you figure out that there are two different elevators in the garage and that only one goes to the hotel it gets easier to navigate from the garage. signage could be better but that is my only concern. Everything else is great. Staff are mostly friendly. The circular breakfast bar has very nice staff. Beds are comfortable. Love the rain shower in bathroom. I ordered food from “room service” Luke’s restaurant and it took 2 hours to get matzoh ball soup and bread pudding. Soup was cold. Next I ordered with Uber Eats and it took almost an hour which I thought was reasonable. Food was from a local Thai restaurant and it was delivered hot to the lobby level. I’ll stick with Uber Eats for food to my room. Overall, this is a great location for shopping and the French Quarter.and Very comfortable rooms.
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Review collected in partnership with this hotel
Date of stay: October 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Evanator wrote a review Sep 2020
New Orleans, Louisiana
1.0 of 5 bubbles
Booked a suite w a bathtub @ $500++ per night September 14 & 15. The hotel was full of people and their barefoot children refusing to wear masks with adults drinking in the bar which is now in the lobby. Not safe or legal at this time but the staff didn’t seem to be able to control or care about the situation. The staff was not even familiar w the rooms because they stuck us w a wheelchair accessible room , which has no bathtub. When i complained they replied “ but you have a suite “. I said yes, for someone w a wheelchair, i just wanted a bathtub. BTW , if you were in a wheelchair and needed this room, you would be furious. The lights for the bathroom are behind the 4 foot door. I am bipedal and had a hell of a time finding the light switches, in the dark !!

On the plus side, it’s a beautiful newly renovated hotel ( except for certain bathroom lighting accesses). This location has wonderful river views, access to many fine shops and restaurants when they reopen in the future.

Unfortunately the management during our visit must have just been flown in bc they could have cared less about my minor complaints, while swiping my cc.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jacobpaulclement wrote a review Oct 2020
Vacherie, Louisiana
2.0 of 5 bubbles
So you mean to tell me bottled water is $3 after I already paid for a $200 room? And on top- it tastes just like the faucet water. Kitchen and bar closes at 10 so don’t expect room service after a late night event. Views are very pretty but you can easily find the same views at a more affordable hotel.
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Date of stay: October 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allen M wrote a review Feb 2020
Memphis, Tennessee
2.0 of 5 bubbles
This Westin does not live up to what we've typically experienced with the brand. First of all, the lobby is on the 11th floor and the signage from the self parking garage directing you to the lobby is poor at best so we had to haul our luggage all over trying to gain access to the lobby and check in. I'm sure it didn't help that neither elevator from the garage was working properly when we checked in but why the hotel allowed both elevators to go into the weekend broken is just plain dumb. The really disappointing thing about this property is the poor service. We ordered room service on Saturday night and it took over 90 minutes before arriving. We even called the front desk to inquire about the status of our order and they promised to check and respond. Thirty minutes later I actually went down to the lobby and disrupted the front desk clerks (two of them) phone time when I asked for a manager. The manager apologized numerous times and got our order up to us but the food was cold. Checking out was no better experience, the desk clear was just cold. It is clear to me the staff of this hotel do not care about the guest experience. I suggest you try a different property if you visit New Orleans.
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Review collected in partnership with this hotel
Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ccc3clayton wrote a review Oct 2020
3.0 of 5 bubbles
I'm so grateful that this beautiful and convenient property is back on line; but it has a way to go. Those reserving rooms should be told that there is NO Valet service and NO Bellman service. And, that you cannot leave your car unattended to check in and haul your luggage... My husband has Parkinson's and thankfully the front desk was able to get security to assist us and they were wonderful!

ELEVATORS were very problematic!! Some would not go up and some you room key card would only work sporadically.

Housekeeping was less than good. We had to ask for change of linens, to have the coffee and cups refilled and the trash was never removed, even after requested.

This property and its location was just unbeatable and so I hope that the "state of tourism" continues to improve so the this property can get back up to speed.
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Review collected in partnership with this hotel
Date of stay: October 2020
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
L S wrote a review Apr 2021
Monument
3.0 of 5 bubbles
Hotel room was very clean, although we were never provided hand towels even though we asked for them. My main complaint is that the heavy doors slammed shut all hours throughout the night and woke me up several times. The hotel ought to invest in hinges that would cause the doors to close softly. Right now, the doors are very heavy and the walls shake and reverberate and are horridly loud when they are slammed shut. It is very bad and I wouldn't recommend this hotel to anyone who is a light sleeper. We also found it odd that although this is a 4.5 star hotel and we had 3 people in our hotel room, we were only provided with 2 bath towels and 3 wash rags and that was it. On the second day, we didn't even have a bath mat to use. Do the maids not know to leave towels for guests?
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Date of stay: April 2021
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SeaNStars4Me wrote a review Jul 2021
Tampa, Florida
4.0 of 5 bubbles
The Westin is a nice hotel on the waterfront in New Orleans. It was recently renovated and you can tell. The room was lovely, clean, quiet and modern looking.The lobby area is beautiful with great views of the water. The hotel is close enough that you can easily walk to all the action in the French Quarter but you aren't so close that it's loud or dirty. Very convenient location that was close to bus and trolley stops, shopping, restaurants, attractions, etc. I traveled solo and felt very safe at this hotel as well. Only drawbacks are there is no pool and limited eating options. There was no restaurant and basically only snacks or light food offered at the lobby bar. You could order room service but it comes from an outside restaurant and the hours are limited. This wasn't a big issue for me though because the hotel is attached to a mall so there are eating options there and close by. This was a birthday trip and the hotel extended me great hospitality and it was a positive experience. I would recommend this hotel.
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Review collected in partnership with this hotel
Date of stay: June 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RaRa's Travels wrote a review Aug 2020
5.0 of 5 bubbles
Over the 4th of July weekend, I stayed at the Westin New Orleans with my son after a road trip from Arizona. The front desk staff was courteous and very helpful. Ex: they were more than happy to provide umbrellas for the rainy days.

While housekeeping services weren't available, they made it clear I could call the front desk at any time to request extra towels, etc. A bonus - the gym was open! While the restaurant was not open, the scenic bar was available for seating and served a smaller menu.

The hotel is updated and beautiful. It sits atop a luxury mall, which I frequented often during my trip. The gym was exceptionally clean as were all other parts of the hotel. My room was perfect - they took all of my Marriott profile requests into account as well as my platinum status when assigning it.

This hotel is walkable distance to the French Quarter. In fact, we walked to the French Quarter everyday for shopping and meals.

Overall, this stay exceeded my pandemic expectations. I can't wait to go back.
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Review collected in partnership with this hotel
Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian Atchison, General Manager at The Westin New Orleans
Responded Aug 12, 2020
Thank you for choosing to stay at our hotel on your road trip. We continue to increase services offered at the hotel each week. Since your visit, more shops in Canal Place have offered and we have expanded our food and beverage offerings and hours of operation. We hope you will stay with us again on a future trip to New Orleans.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David M asked a question Jan 2023
Santa Barbara, California11 contributions11 helpful votes
Is there a Westin Lounge and do they offer breakfast?
Answer from Jerry R
New Orleans, Louisiana
Good Morning, Thank you for your message. Our Westin does not offer a club lounge. We do offer breakfast in our main restaurant daily.
Answer from ADRBudhram
Sacramento, CA63 contributions15 helpful votes
I felt fine making that walk with my mother. I only would not walk down Canal street - we had some really unpleasant experiences along that stretch and ended up avoiding it as much as we could.
snellom00 asked a question Jan 2022
Charleston, South Carolina64 contributions22 helpful votes
Do any of tour rooms have a microwave?
Answer from DizKahuna
Brea, California158 contributions137 helpful votes
Our room did not have a microwave. I believe there was one in the lobby gift shop.
Dan asked a question Dec 2021
Yuma, Arizona1 contribution1 helpful vote
Can the hotel accommodate oversized (tall) vehicles?
Answer from Nctravelers2021
7 contributions
Yes. There is public parking near the hotel that can accommodate tall vehicles.
Answer from Rhonda
Pflugerville, Texas5 contributions4 helpful votes
I am not sure, we did not have a balcony, just an amazing view.
travel42write wrote a tip Jul 2
Newnan, Georgia40 contributions3 helpful votes
5.0 of 5 bubbles
"This hotel is in the same building as the Passport office. Very helpful for those traveling for passports and need to be in line very early."
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Stephanie R wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Definitely use your destination fee that you are charged for it applies to tours you can take and drinks at the bar. "
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misty1 wrote a tip Apr 2024
Marlton, New Jersey444 contributions209 helpful votes
3.0 of 5 bubbles
"Get a room on the quiet side"
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Nirmala M wrote a tip Mar 2024
Naperville, Illinois2 contributions
4.0 of 5 bubbles
"Location of the hotel is very convenient. Car parking is very costly for hotel guests."
Read full review
Margaret S wrote a tip Feb 2024
Melbourne, Australia12 contributions29 helpful votes
2.0 of 5 bubbles
"Make sure that you confirm your package directly if travelling at a busy time."
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PRICE RANGE
₱10,233 - ₱16,957 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin new orleans canal place hotel new orleans, new orleans westin, westin canal place, westin hotel new orleans
LOCATION
United StatesLouisianaNew OrleansFrench Quarter / Warehouse/Central Business District
NUMBER OF ROOMS
462
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN NEW ORLEANS - UPDATED 2024 Hotel Reviews & Price Comparison (LA) - Tripadvisor

Frequently Asked Questions about The Westin New Orleans
Which popular attractions are close to The Westin New Orleans?
Nearby attractions include Gray Line (0.5 km), The Escape Game New Orleans (0.2 km), and The Sazerac House (0.3 km).
What are some of the property amenities at The Westin New Orleans?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin New Orleans?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin New Orleans?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin New Orleans?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to The Westin New Orleans?
Conveniently located restaurants include Daisy Dukes French Quarter, Observatory Eleven, and Drago's Seafood.
Are there opportunities to exercise at The Westin New Orleans?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at The Westin New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin New Orleans offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin New Orleans?
The staff speaks multiple languages, including English, Spanish, and French.
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