Hyatt House New Orleans / Downtown

Hyatt House New Orleans / Downtown

Kitchen
Traveler (186)
Clean room great view
Room & Suite (123)
Dining (29)
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About

4.5
#22 of 173 hotels in New Orleans
4.6 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Hyatt House New Orleans Downtown offers a welcoming and modern retreat in the vibrant heart of the city. With its prime location, this hotel is just steps away from the world-famous French Quarter, where you can immerse yourself in the rich culture and history of New Orleans. The hotel features spacious and stylishly designed suites, equipped with kitchens, making it an excellent choice for both short and extended stays. Guests can enjoy a delicious beverage at the H B or unwind by the rooftop pool while enjoying panoramic views of the city. Additionally, the hotel provides convenient amenities such as a fitness center, business facilities, and complimentary breakfast with omelet station to ensure a comfortable and productive stay. Whether you're here for business or leisure, Hyatt House New Orleans Downtown offers an ideal base to explore all that this captivating city has to offer.
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Board games / puzzles
Kids stay free
Business Center with Internet Access
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fence around pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Interconnected rooms available
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Modern
City View
Languages Spoken
English

Location

1250 Poydras Street, New Orleans, LA 70113-1804
4.5
4.5 of 5 bubbles1,592 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of the city, Hyatt House New Orleans / Downtown receives accolades for its spacious, immaculate rooms equipped with handy kitchen amenities, though some guests point out that soundproofing could be improved. The staff's warm hospitality and the extensive breakfast selection are regularly commended, adding to the hotel's allure. While the central location near the French Quarter is a major draw for travelers, the added parking fees have prompted mixed feelings about the overall value. Despite this, the hotel's inviting atmosphere and useful amenities continue to be a highlight for visitors.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory

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1,592Review33Q+A65Room tips
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Detailed Reviews
BusinessTrav81650 wrote a review Feb 2020
4.0 of 5 bubbles
A very comfortable hotel room attached to the Hyatt Regency. The staff were genuinely helpful in all regards and the breakfast was excellent. My only issue was that you had to walk through the Hyatt Regency conference area to access the fitness rooms - awkward but unavoidable. Oh, and PLEASE put a full sized towel bar in the bathroom if you honestly want us to help the environment by reusing our towels.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MeganC-GM, General Manager at Hyatt House New Orleans / Downtown
Responded Feb 4, 2020
Thank you so much for your feedback! We will certainly take your feedback into consideration when moving forward with our bathroom fixtures. Thank you for sharing with us!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sheena wrote a review Mar 2020
New York City, New York
5.0 of 5 bubbles
My husband and I just returned from my trip to New Orleans and we really loved our stay at Hyatt House. After staying at small boutique hotels across the US and overseas, we were just tired of small, cramped spaces with minimal amenities. We chose this location because it was in walking distance to the French Quarter (about 15 mins) and it was in a quiet area. We ran into a couple who stayed at a hotel near the French Quarter and they barely got any sleep. I soundly slept like a baby for 4 nights!

The room was very spacious and the couch/lounge area was wonderful. The room was clean and came with the usual amenities of a typical business hotel such as a fridge, microwave, coffee maker and toiletries. There was also a pool and a workout room, though we didn't use them.

The FREE breakfast was spot on. Sure it was your usual continental spread but it actually tasted good. The bacon looked and tasted like bacon and you can choose from so many options. I would highly recommend this place!
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Megan Colyer, General Manager at Hyatt House New Orleans / Downtown
Responded Mar 6, 2020
Thank you so much for your feedback! We could not be happier to know that your stay with us exceeded your expectations. We hope you will come back to visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
WDubin wrote a review Feb 2020
Weeki Wachee, Florida
5.0 of 5 bubbles
My daughter had to have surgery in NOLA so we stayed at this hotel. It was important for her to be comfortable after surgery and Jasmine, from Hyatt House, went out of her way to make sure my daughter had everything she would need including a large discount for our stay. We had a beautiful suit with very large windows covering two walls. The furniture was very comfortable and a nice size kitchen and large table. It was great having a full service Starbucks in the hotel.

A couple of improvements could make the hotel even better. The bedroom in the suit needs much better lighting. Also the valet parking guys need to be much more attentive to the guest entering tho hotel with luggage instead of staring intently into their phones. Despite these minor couple of things we would be happy to stay again.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MeganC-GM, General Manager at Hyatt House New Orleans / Downtown
Responded Feb 12, 2020
Thank you so much for the positive words! We are happy to know Jasmine was able to make your stay wonderful. We will certainly address our lighting and our valet team - thank you for pointing these out as our goal is always to ensure our guests are comfortable. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
UteChris wrote a review Jan 2020
Darmstadt
3.0 of 5 bubbles
Hyatt House is right next to the Hyatt Regency, connected with it on the 2nd floor. Reception in Hyatt House leaves a lot of room for improvement. The ladies working there are not up to date concerning room occupancy, visitor information and general knowledge of the area. We had trouble getting the room we booked and had to change rooms twice to finally get into our room.
Concierge service in the Hyatt Regency is very friendly and helpful,though not always uptodate with tourist information.
Location is right next to Superdome, Hop On Hop Off busstop is right in front of the Hyatt Regency main entrance, as well as Streetcar stop.
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Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: Rooms start at floor 11 and go to 17. The higher the better. Rooms with view to Superdome are...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MeganC-GM, General Manager at Hyatt House New Orleans / Downtown
Responded Jan 31, 2020
Thank you for your review! We are disappointed to know our front desk team did not meet your expectations. Rest assured our team is required to have an in-depth knowledge of both our hotel and our city - we will certainly address this issue. We are glad to know your stay overall was great - we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Haomin wrote a review Dec 2020
Boston, Massachusetts
1.0 of 5 bubbles
First, this hotel has very unprofessional staff. I booked the hotel via JetBlue vacation and waited for 45 minutes to check in, because the front desk guy told me that he could not find my prepaid billing information for my reservation. I had to pay again to check in and spent 30 minutes on the phone to get JetBlue contacted the hotel and resend them billing information. The guy at front desk refused to help contacting JetBlue to get the information.

Although they did refund me the money after JetBlue resent the billing information, they messed up with the record. I got a call a few days later telling me that they don’t have my credit card on file for incident charges. It was ridiculous because they already charged me a second payment BY MISTAKE on the day I checked in. I told them that I will come back in the evening to leave credit card information AGAIN, and they suspended my room key immediately because I did not have time to go to the front desk right after the call.

All the staff at the front desk are rude, incompetent and unprofessional.

Second, the sink in the restroom has water leakage. It was absolutely inconvenient but we decided not to bother with this in order to avoid interaction with front desk.

Third, the entrance to the hotel is extremely confusing. The door to the street entrance is locked, so you won’t be able to get in on the first day and will have to take the entrance at Hyatt regency.

Fourth, the breakfast is very low quality. They currently deliver breakfast to the room and it’s nothing close to what you would expect for breakfast at a 3-star hotel.
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Date of stay: December 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lbrous225 wrote a review Aug 2021
5.0 of 5 bubbles
My mother and I had our first stay at the Hyatt House in New Orleans. The hotel was very clean. They had on-site security. Staff were friendly. They provided although they left it at the door and didn’t knock to let us know it was there. No complimentary bottled water in room nor in the breakfast bag. They did not provide maps for local public transportation (RTA buses and streetcars). There was no Concierge although the Clerk said the attached Hyatt Regency provided water in the rooms and had a Concierge at least on the weekends. Overall, it was a nice hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kastemj wrote a review Jan 2020
Tulsa, Oklahoma
5.0 of 5 bubbles
Nice, clean well run hotel with a great view of the Superdome. In a town that seems to do service less than you would want, the Hyatt House was spectacular. Parking is expensive and the room for 4, meant that 2 people slept on a pull-out couch.

The lobby is on the 11th floor, so in the evenings when we would play cards in the breakfast area we had great views of the city since we were elevated. The breakfasts were great - we were there at a busy time with mostly tourists and they kept up the pace!!

We walked to the WWII Museum - 20 minutes. The French Quarter would be a little far for my taste, but super close to the SuperDome.
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Date of stay: December 2019
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MeganC-GM, General Manager at Hyatt House New Orleans / Downtown
Responded Jan 7, 2020
Thank you so much for the comments regarding our hotel! We are glad to know you were able to feel at home with us and that our location was convenient to all the attractions you wanted to see. We hope to see you again soon!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bbrian2020 wrote a review Feb 2020
Dryden, Canada
5.0 of 5 bubbles
We arrived to be greeted by well dressed, friendly staff who helped us relax and feel like we were welcome. We were shown where the included full breakfast is being held each morning. Our room was very nice. Fully modern with small fridge, two burner cook top, king bed and good size tv. Very nice and modern bath. Overall a very nice room. Breakfast was top notch with lots of hot food (eggs, bacon, cereal, drinks as well as cold cereal, yogurt etc. Excellent food, service and facilities. The hotel is downtown which provides easy access to many venues. This also provides for traffic noise though. Overall we were very happy with our stay, especially the friendly staff.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MeganC-GM, General Manager at Hyatt House New Orleans / Downtown
Responded Feb 17, 2020
Thank you so much! We could not be more glad to know that your stay with us was excellent!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kimiko L wrote a review Jun 2021
2.0 of 5 bubbles
Besides the outdated decor and confusing elevator setup, I was left feeling UNSAFE!
While staying at this hotel someone claiming to be housekeeping opened my door however he was wearing a backpack. I had to push the door close and lock it. This is extremely alarming because this hotel no longer provides room service. Only when you check-out housekeeping enters the room to clean. After reporting this incident to the front desk, I was told they would follow up with housekeeping management. I was not given any updates and left feeling uneasy. My friend went to the front desk to find get an update and was told that it was just a mix-up. The manager Marisol, insisted that the housekeeper made a mistake with the rooms. However, I don't believe it because the male was wearing a backpack and they don't have any cameras in the hallways to confirm it was really housekeeping. I WOULDN'T book this hotel!
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Imani C wrote a review Jun 2021
New York City, New York
3.0 of 5 bubbles
This hotel was a good stay, but it could definitely use some changes. Firstly the lobby being on the 11th floor is annoying and inconvenient. You have to take one elevator from your room to get to the 11th floor, then another elevator from the 11th floor to get to street level in order to leave the hotel. The free "breakfast" is delivered to you every morning in paper bags that are left in front of your door. The pool location is also extremely inconvenient, since it's located in the Hyatt Regency next door which is fine, but it takes FOREVER to walk there from Hyatt House. Plus there are rarely any signs showing you how to get there, so we had to ask some folks in the Regency how to get to the pool. Other than that, our room and bathroom were clean, and the view of the Superdome/SKC was beautiful. I enjoyed the multiple TV channels, and the staff was friendly. They also hold your luggage if your flight is later in the day like ours was which was a plus. The CBD location is also great as there are plenty of restaurants around on Poydras.
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Date of stay: June 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christopher B asked a question Mar 2024
Biloxi, Mississippi35 contributions2 helpful votes
what type of food do you serve at free breakfast? and what time does it start?
Answer from Alana D
1 contribution
I think the time is from 7 to 10am The breakfast is fantastic. Omelet station, grits, French toast, bacon, coffee, juice, oatmeal cereal
Answer from Deb A
San Diego, California38 contributions12 helpful votes
There's a freezer "area", but I would not say it's of a temp. you'd need. Our experiece is the frig warmed overnight and food we had in it we threw away. There was no control in the frig to make it colder.
Drkathyj asked a question Apr 2021
Gilbert, Arizona103 contributions21 helpful votes
What is breakfast at door? No buffet due to covid? Do you get a choice?
Louise H asked a question Feb 2020
London, Canada28 contributions26 helpful votes
Is there a shuttle available from the airport to the hotel?
Answer from Seaside547538
No, but you could ride the shuttle to the Hyatt Regency and walk across the connector to the HH check-in. A cab is $36.
Ashlee W wrote a tip May 2024
8 contributions
5.0 of 5 bubbles
"- Remember there are separate elevators for street access and guest room access - Pool bar is only open Fri-Sun"
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paradise0714 wrote a tip May 2024
Southfield, Michigan3 contributions5 helpful votes
5.0 of 5 bubbles
"Enjoy!"
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BoujieBee wrote a tip May 2024
Little Rock, Arkansas60 contributions41 helpful votes
3.0 of 5 bubbles
"Use the parking garage. $30/night. Use the machine. The pay by phone option is hit and miss."
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Mitchy wrote a tip Jan 2024
Singapore496 contributions158 helpful votes
5.0 of 5 bubbles
"Perfect location for any events at Caesars SuperDome. Breakfast is not to be missed. Lovely spread of foods. Bus/tram stations are nearby."
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Brian Hahn wrote a tip Jan 2024
19 contributions11 helpful votes
5.0 of 5 bubbles
"Very Important! Check In is on the 11th floor,so you must have staff buzz you in from the street entrance and use the elevator to 11th floor"
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Not the right property for you?
There are more places to choose from in the New Orleans area.
PRICE RANGE
₱7,063 - ₱14,243 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansArts District / Warehouse District / Central Business District / Warehouse/Central Business District
NUMBER OF ROOMS
193
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HYATT HOUSE NEW ORLEANS / DOWNTOWN - UPDATED 2024 Hotel Reviews & Price Comparison (LA) - Tripadvisor

Frequently Asked Questions about Hyatt House New Orleans / Downtown
Which popular attractions are close to Hyatt House New Orleans / Downtown?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.4 km), Caesars Superdome (0.4 km), and Warehouse District (0.3 km).
What are some of the property amenities at Hyatt House New Orleans / Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hyatt House New Orleans / Downtown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt House New Orleans / Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt House New Orleans / Downtown?
Yes, a parking garage and street parking are available to guests.
What are some restaurants close to Hyatt House New Orleans / Downtown?
Conveniently located restaurants include Daisy Mae's Southern Fried Chicken & Breakfast, Juan's Flying Burrito, and Willa Jean.
Are there opportunities to exercise at Hyatt House New Orleans / Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hyatt House New Orleans / Downtown located near the city center?
Yes, it is 0.3 km away from the centre of New Orleans.
Are any cleaning services offered at Hyatt House New Orleans / Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt House New Orleans / Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt House New Orleans / Downtown?
Many travellers enjoy visiting Longue Vue House and Gardens (5.3 km), Hermann-Grima House (1.1 km), and Historic BK House & Gardens (1.9 km).
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