The Ritz-Carlton, New Orleans
921 Canal Street, New Orleans, LA 70112
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Avg. ₱30,298 /night, 10/3 - 10/4
₱63,856
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₱42,665
per night
₱21,473
per night
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4.5
#48 of 173 hotels in New OrleansLocation
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Creating memories within the historic 1908 Beaux Arts Maison Blanche building in the French Quarter of New Orleans, Louisiana, The Ritz-Carlton, New Orleans retains the grace and charm of an antebellum mansion. Guests of our French Quarter luxury hotel have the honor of resting near popular area attractions, including Bourbon Street, but can also experience local traditions in our Courtyard, which hosts special events with our Crawfish Concierge, Snowball Sommelier and Oyster Butler. After an exciting day, retire to your spacious room or suite featuring Nespresso coffee machines, 65-inch flat-screen TVs and floor-to-ceiling windows. Stop by our on-site restaurant or lounge for cocktails, wines, regionally sourced meats or seafood, or rejuvenate with a treatment at the spa.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Sauna
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Quiet
Languages Spoken
English
Location
921 Canal Street, New Orleans, LA 70112
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Louis Armstrong Intl Airport
18.8 km•
See all flights
Rental Cars
248 Restaurants
within 0.5 kilometers
Reviews
4.5
3,808 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Ritz-Carlton, New Orleans charms guests with its lively atmosphere, boasting live jazz and elegant decor, while being ideally situated for exploring the French Quarter. However, opinions on value and service are split, with some visitors feeling let down by the high costs and lack of expected luxury service. Room experiences vary, with concerns about outdated decor and maintenance, but others find solace in the comfort of the renovated spaces.
Amenities, including a spa and club lounge, are generally appreciated, though some improvements are suggested. Cleanliness is well-regarded, ensuring a polished stay.
Location
Convenient
Atmosphere
Lively
Rooms
Inconsistent
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed
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3,808Reviews38Q+A100Room tips
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Detailed Reviews
Located in the most interesting section of downtown New Orleans this hotel offers a very good and generous Club deal including breakfast and fine cuisine several times a day. Room size, bed comfort and equipments are 5 star standard. Housekeeping is regular and efficient, reception and Club personnel are friendly and unflinchingly attentive. A great base for Mardi Gras aficionados.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, General Manager at The Ritz-Carlton, New Orleans
Responded Mar 10, 2020
Dear Robert P, We are pleased you had such a memorable and fulfilling stay at The Ritz-Carlton, New Orleans during your visit for Mardi Gras. It is great to know you loved your elegant accommodations with indulgent bedding and that our devoted Ladies and Gentlemen left a remarkable impression on you. We are also happy our inspired location was ideal for your needs and that you enjoyed the delicious food we serve at our property. Thank you for choosing us, and we hope to have the pleasure of welcoming you again soon. Jim Oliver General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Ritz Carlton for three nights between Christmas and New Years and it was lovely. The location is really great close to all but not smack in the middle of the craziness of the French Quarter and Bourbon street. We walked everywhere (almost) from the Ritz. We stayed in one of the renovated rooms and it was well done. I particularly want to give a shout out to Karen from the concierge desk who helped me with tour reservations and restaurant reservations all prior to arriving in New Orleans. I am platinum Marriott and knew that the Ritz Carlton does not include breakfast for its platinum members so I was not surprised. I was welcomed as a platinum member when I checked in. I used the gym while I was there and thought the facilities were nice. We did not eat at the hotel, so many options nearby, and as I said the concierge sent me a list of restaurants to consider. We got a drink at the bar one night but ended up taking it to our room as it was just too crazy full of people to stay and listen to the music, unfortunately. If I had any negatives, it would be nice to have a free coffee station rather than a pay for a cup of coffee in the morning at the coffee cart, and also we got turn down service one night but not the other two which was strange. All in all though it was a great experience and I would stay there again!
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, General Manager at The Ritz-Carlton, New Orleans
Responded Jan 7, 2020
Dear Kevan17, Thank you for being a valued Marriott Bonvoy Platinum Elite member and for the warm compliments regarding your stay at The Ritz-Carlton, New Orleans. It is a pleasure knowing how much you loved our devoted Ladies and Gentlemen, notably Karen, who took such great care of you and your plans. Your praises about our convenient location close to everything the city has to offer, comfortable accommodations, and amenities were flattering to read as well. We appreciate you taking the time to share your experience, and we look forward to seeing you again. Jim Oliver General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
This was my second time staying at this hotel. Location is quite excellent, and the live music during many evenings is definitely an attractive feature, particularly in the current environment with the COVID restrictions. Staff was excellent. The hotel itself emanates a luxurious ambiance across the board, though it also feels somewhat run down at times (albeit quite clean). Housekeeping is responsive. Room service is absurdly expensive, so we didn't bother trying their food, especially since there are so many great culinary options within walking distance. All in all, I'd recommend it.
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Date of stay: March 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service? Great. Room? Nice. Bar service? Great. Andrew and Byron were very attentive as was Christina in the restaurant. Tracy served us the shrimp and grits on night 1- both were wonderful.
Also, the gift shop went way above and had sunscreen brought up for me from the spa since it is closed for remodeling.
But, things were different in the restaurant. Someone (F&B manager ?) didn’t anticipate the occupancy rate or something. Only one server was scheduled on a day there should have been two, they were completely out of some wines and the salad with “seasonal fruit” was just dried dates. Sorry, but dried dates are not seasonal. When I asked where the fruit was, she brought me more dates. The poor server was only doing what she could with what she was given.
Just an FYI- The biscuit for the eggs Benedict is obviously grilled on the griddle where all of the other buttery things are cooked so it absorbed the flavor of other foods and tasted fried. Blah. Oh, the Eggs Benedict also comes with…. Nothing. Order the potatoes though. They are so good !
We stayed in a room that was remodeled. Rooms look great. But the a/c failed at one point and the room became so humid I felt like we were camping in the mountains in Central America. As a result, our clothes became very damp and cold. They never did dry out. Engineering was called and it was fixed but it happened again just before we left and by then I didn’t want to deal with it anymore.
Valet is a great service but to have your car audio changed to music BLARING (who even listens to the radio any more ?) every time you have the car pulled up is annoying. Suggestion? Stop messing with the audio in guests cars. Also, before check out, we had our car pulled up and it was left in the drive blocking passage for other vehicles. The valet, who had the keys, was nowhere to be found. We stood there for a few minutes wondering where he was and how to leave for our flight.
I gave it a 4 because the Ritz is the best place to stay and I understand it will take time to get back into a groove.
Also, the gift shop went way above and had sunscreen brought up for me from the spa since it is closed for remodeling.
But, things were different in the restaurant. Someone (F&B manager ?) didn’t anticipate the occupancy rate or something. Only one server was scheduled on a day there should have been two, they were completely out of some wines and the salad with “seasonal fruit” was just dried dates. Sorry, but dried dates are not seasonal. When I asked where the fruit was, she brought me more dates. The poor server was only doing what she could with what she was given.
Just an FYI- The biscuit for the eggs Benedict is obviously grilled on the griddle where all of the other buttery things are cooked so it absorbed the flavor of other foods and tasted fried. Blah. Oh, the Eggs Benedict also comes with…. Nothing. Order the potatoes though. They are so good !
We stayed in a room that was remodeled. Rooms look great. But the a/c failed at one point and the room became so humid I felt like we were camping in the mountains in Central America. As a result, our clothes became very damp and cold. They never did dry out. Engineering was called and it was fixed but it happened again just before we left and by then I didn’t want to deal with it anymore.
Valet is a great service but to have your car audio changed to music BLARING (who even listens to the radio any more ?) every time you have the car pulled up is annoying. Suggestion? Stop messing with the audio in guests cars. Also, before check out, we had our car pulled up and it was left in the drive blocking passage for other vehicles. The valet, who had the keys, was nowhere to be found. We stood there for a few minutes wondering where he was and how to leave for our flight.
I gave it a 4 because the Ritz is the best place to stay and I understand it will take time to get back into a groove.
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Date of stay: April 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed in many hotels in New Orleans, but this was my best experience yet. From the moment I arrived I was met by a very friendly and helpful valet team. The front desk personnel were warm and accommodating. We arrived around 10am, so our room was not ready yet. The staff held our luggage until our room was ready while we went to eat brunch. Around 12 our room was ready, and we were given a room on the 15th floor overlooking Canal Street. I had asked for a quiet room and this room definitely was quiet. I heard no other guests around me. I was very impressed by the cleaniness of the room and all the hotel. The decor in the room and throughout the hotel was exquisite. I loved the little details that were supplied for the guests in my room-shaving kit, dental kit, comb, lighted make-up mirror, nail file, and numberous bath and hair products. There was an extra pillow, robe, and blanket in the closet. My husband must sleep elevated, so I called the desk for more pillows and our TV remote was not working. Within 5 minutes the techinican was at our door with a new remote, and a few minutes later our pillows arrived. This hotel goes out of their way to provide excellent customer service. The room was stocked with liquor, wine, water, and candy. The refrigerator had chilled wine and champagne ready for us as soon as we arrived. They even have a vending machince that holds only champagne in the lobby!!
We ate breakfast downstairs in the Davenport Lounge. The room was filled with chandeliers and antiques and Frank Sinatra was singing quietly creating a spendid mood. It was a beautiful setting for a delightful meal. (M Bistro was closed due to COVID restrictions.) The staff was so friendly and attentive. The food was excellent and presented eloquently. Latera was the best server. She went out of her way to make sure we had an excellent breakfast. The only cons I noticed: There were no wine glasses in our room which was a disappointment. I did notice stains on our carpet which should have been cleaned before we came. Otherwise this was an excellent stay and we will return.
We ate breakfast downstairs in the Davenport Lounge. The room was filled with chandeliers and antiques and Frank Sinatra was singing quietly creating a spendid mood. It was a beautiful setting for a delightful meal. (M Bistro was closed due to COVID restrictions.) The staff was so friendly and attentive. The food was excellent and presented eloquently. Latera was the best server. She went out of her way to make sure we had an excellent breakfast. The only cons I noticed: There were no wine glasses in our room which was a disappointment. I did notice stains on our carpet which should have been cleaned before we came. Otherwise this was an excellent stay and we will return.
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Room Tip: Rooms on the upper floors are very quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Having stayed at various RC hotels over the years, we picked this for a much anticipated trip to NOLA. Location is great, overlooking Canal Street (with a streetcar stop almost immediately outside the entrance) and right on the edge of The French Quarter.
Booked through American Express so breakfast, free wifi and late checkout were guaranteed (as was room upgrades if available but dream on!)
Check in was efficient but not very friendly. The room was clean and there was a nice surprise of sparkling wine, macaroons and chocolate dipped strawberries for us!
Housekeeping were good with in-room tea and coffee and toiletries replenished daily.
Breakfasts were great. A special Thank You to Janet who is the best omelette chef I've ever met. We looked forward to seeing her everyday and often had eggs even when we didn't feel like it just to be able to chat to her! Also Oreathe our server who knew just when to refill the coffee.
The gym was good with separate weights and cardio rooms but PLEASE turn the a/c up. It was always so hot in the weights room! The usual coffee/newspaper station in the lobby was also very welcome for a post-workout, pre-breakfast beverage.
Checkout was efficient, if not very friendly again.
If we return, we'd probably try the new Four Seasons at the bottom end of Canal Street but return for at least one breakfast if Janet is still there!
Booked through American Express so breakfast, free wifi and late checkout were guaranteed (as was room upgrades if available but dream on!)
Check in was efficient but not very friendly. The room was clean and there was a nice surprise of sparkling wine, macaroons and chocolate dipped strawberries for us!
Housekeeping were good with in-room tea and coffee and toiletries replenished daily.
Breakfasts were great. A special Thank You to Janet who is the best omelette chef I've ever met. We looked forward to seeing her everyday and often had eggs even when we didn't feel like it just to be able to chat to her! Also Oreathe our server who knew just when to refill the coffee.
The gym was good with separate weights and cardio rooms but PLEASE turn the a/c up. It was always so hot in the weights room! The usual coffee/newspaper station in the lobby was also very welcome for a post-workout, pre-breakfast beverage.
Checkout was efficient, if not very friendly again.
If we return, we'd probably try the new Four Seasons at the bottom end of Canal Street but return for at least one breakfast if Janet is still there!
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Date of stay: May 2022
Rooms
Cleanliness
Service
Room Tip: higher floor to avoid lounge music late at night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hard product at this property is excellent. It’s beautiful and newly renovated - I loved the color scheme and overall design. Soft product is also largely good but some front desk staff are not as good as the others.
Nice Ambassador level upgrade to a suite which I adored and slept well in. Despite overlooking Canal Street it was surprisingly quiet. However I was not permitted to pay for an upgrade to the lounge due to Covid. Had this been a legitimate concern I could understand it however given how hemmed in and close the seating was at the courtyard wedding ceremony the hotel hosted while I was there, it would seem they pick and choose when they care about social distancing. Also given they were still trying to sell rooms with executive lounge access for the night I was there, the rationale for saying no to me seems flimsy and disingenuous at best.
Spa: it’s about to undergo renovation. I thought the prices were in line with spas at luxury hotels in the US and I enjoyed my facial and massage there.
Breakfast was a highlight of the stay - whoever is in charge of customer service and/or hiring of these staff members should be utilized by the front desk team to get a fully gracious team. The food was delicious and the ladies who looked after me were attentive and proactive as well as being gracious.
I did think it nickel and dining to charge for use of the business center. Seriously who does that?
Largely a good experience and recommended.
Nice Ambassador level upgrade to a suite which I adored and slept well in. Despite overlooking Canal Street it was surprisingly quiet. However I was not permitted to pay for an upgrade to the lounge due to Covid. Had this been a legitimate concern I could understand it however given how hemmed in and close the seating was at the courtyard wedding ceremony the hotel hosted while I was there, it would seem they pick and choose when they care about social distancing. Also given they were still trying to sell rooms with executive lounge access for the night I was there, the rationale for saying no to me seems flimsy and disingenuous at best.
Spa: it’s about to undergo renovation. I thought the prices were in line with spas at luxury hotels in the US and I enjoyed my facial and massage there.
Breakfast was a highlight of the stay - whoever is in charge of customer service and/or hiring of these staff members should be utilized by the front desk team to get a fully gracious team. The food was delicious and the ladies who looked after me were attentive and proactive as well as being gracious.
I did think it nickel and dining to charge for use of the business center. Seriously who does that?
Largely a good experience and recommended.
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Date of stay: January 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
How is this hotel not in the top five in the city? Service and facilities could not have been better. Live jazz on the weekends made this a truly memorable stay. From Bubba the doorman to MJ at the desk, bartenders and housekeepers all worked in concert to create a sanctuary within the bustling City.
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I are locals and really haven't traveled since the COVID lockdowns back in March. We wanted to have a weekend getaway for our anniversary, but didn't feel comfortable going out of town just yet. So, we decided on a staycation at the Ritz! We were initially still kind of worried about COVID, but the Ritz made us feel extremely safe and was taking all the necessary precautions.. Everyone was wearing masks, wipes were available in the lobby and by the elevators, and only 2 people were allowed in the elevator at a time. Barely anyone was in the lobby, and even in the lounge (where we enjoyed lunch), everyone who was there was spread out and socially distanced. The hotel staff was wonderful, as always, and made us feel right at home. We missed being able to relax in the library or the courtyard, but understand why those options weren't available at the time. The only thing I would change is that room service was only available until 10pm. By the time we left on Sunday, we felt so rejuvenated and didn't want to leave!
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Date of stay: August 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I probably got allotted a club room facing ugly looking roof of some part of the hotel. Mind you, I booked a club room. Now, I can't blame the hotel for not getting an upgrade, because it may not be available, assuming everything at face value. Despite calling the hotel twice requesting for a better room (not an upgrade) that has a street facing window or balcony, they didn't accommodate. I am not happy at all,but I am checking out tomorrow, so not worth agonizing about.....
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, General Manager at The Ritz-Carlton, New Orleans
Responded Feb 11, 2020
Dear purukms, Thank you for taking the time to share your comments regarding your stay. We are disappointed that we missed a significant opportunity to show you our devotion to inspired experiences in regards to your guestroom view, and we hope you will accept our apologies. We desire to have every guest and member leave with a positive experience that leaves them feeling rested and refreshed. We hope to have another chance to show you our commitment to service excellence. Jim Oliver General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No, parking was $50 per day for valet.
There is a small indoor pool. It's nice but small.
Yes, the hotel is at the edge of the French Quarter, and is very close to so much.
Enjoy!
Hunt
I would call the hotel.
At this point, weather is very cold in New Orleans, plus local openings change daily.
Best of luck,
Hunt
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PRICE RANGE
₱20,967 - ₱34,233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton new orleans hotel new orleans, new orleans ritz carlton, ritz new orleans, ritz carlton new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
452
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about The Ritz-Carlton, New Orleans
Which popular attractions are close to The Ritz-Carlton, New Orleans?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.4 km), The Sazerac House (0.5 km), and Immaculate Conception Church (0.10 km).
What are some of the property amenities at The Ritz-Carlton, New Orleans?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, New Orleans?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, New Orleans?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, New Orleans?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, New Orleans?
Conveniently located restaurants include Daisy Dukes French Quarter, GW Fins, and Oceana.
Are there opportunities to exercise at The Ritz-Carlton, New Orleans?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is The Ritz-Carlton, New Orleans located near the city center?
Yes, it is 0.9 km away from the centre of New Orleans.
Are any cleaning services offered at The Ritz-Carlton, New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, New Orleans offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.