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The Orchard Cebu Hotel & Suites

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A.S. Fortuna Street, Bakilid, Mandaue 6014 Philippines
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Traveler (81)
Room & Suite (35)
Dining (8)

About

#12 of 29 hotels in Mandaue
Location
Cleanliness
Service
Value
Experience one of Cebu's finest hotels located in Mandaue city, The Orchard Cebu Hotel & Suites. A contemporary style Hotel ideal for both business trips and leisure breaks offering luxury, comfort, great value and excellent service. Featuring Standard, Deluxe and Suite Room types, we offer daily and long stays. Our rooms are equipped with an electronic lock system, In-room safe, LCD TVs with cable, Mini-bar and free WIFI. We are located in A.S. Fortuna Street, just a short distance away from major malls in Mandaue like J Center Mall, Parkmall and City Times Square where shopping and dining is just a few minutes away. We are also 20 minutes away from Cebu's major malls like the Ayala Center Cebu and SM City Cebu and Consoclacion. Less than 15 minutes away from the Mactan Cebu International Airport and most Seaports. The Orchard Cebu Hotel & Suites is definitely your place to be in Mandaue City!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Conference facilities
Banquet room
Foot massage
24-hour security
Secured parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Meeting rooms
Full body massage
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Bottled water
Wake-up service / alarm clock
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Filipino
92Reviews0Q+A14Room tips
Traveler rating
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290TURYSTA wrote a review Dec 2019
Dabrowa Gornicza, Poland58 contributions34 helpful votes
I was in the hotel from 8 to 12 November 2019 ... A modest city hotel in a convertiment location...Modest mini buffet but you can eat....Modest rooms but clean.Very nice service...A small garden.. Good for exploring Cebu..Price adequate the level at the hotel...Good for affluuuuuuuuuuent turists ...Close to 3 minutes od foot Market...I didnt expect anything so more assessing it at middle level...
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Date of stay: November 2019
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kim Sae Ri wrote a review Oct 2019
6 contributions
The hotel room I've booked seems quite different from what I saw online. However, they were very accommodating and easy to approach. My big concern is that the vicinity is quite old and somehow a bit outdated. Nevertheless, the entire facility was solemn and restful when we (My Mom, my Aunt, and I) stayed there. The breakfast was sort of good, because they've offered a buffet style dining. But I get a little disappointed when they didn't honor my request for a cup of green tea when we arrived.
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Date of stay: October 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisa J wrote a review Jul 2019
Nijmegen, The Netherlands26 contributions2 helpful votes
+1
The hotel room looked nothing like the pictures we saw online. It was all old, gross and outdated. There was also a strange smell in the entire hotel. The showerhead was leaking all night, and then we saw that there was mould in the bathroom as well. The air conditioning was also leaking water which led to a wet backpack. In the morning we went to the breakfast buffet in the restaurant. There was rice, soup and meat. There were also some baked eggs. The bread was dry but could be toasted. The jam to go with it was an empty jar. When we asked for fruit (we saw other people eating different kinds of fruit), the lady said that they didn't have any fruit. Overall, we were very disappointed and would never consider coming back here.
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Date of stay: July 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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VeRiNG wrote a review Jan 2019
Alkmaar, The Netherlands44 contributions
I walked in here today and wanted a room for 1 night. I ended up paying 2.800 pesos for one night in a deluxe room because they said all regular rooms were full. Now I'm checking TripAdvisor and booking.com and I see they still have regular rooms for 1.300 pesos and deluxe for 1.750 pesos. Last time I ever visit this hotel. It's not really about the money, I just don't like being ripped off.
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Date of stay: January 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dholman654 wrote a review Dec 2018
Attleborough, United Kingdom31 contributions11 helpful votes
On the morning off our second and final day at The Orchard Hotel and Suites we went to the restaurant to have our buffet breakfast.We did not really think it was very good on the first day but thought we would give it a second chance on our last morning.It was slightly better as I asked for 2 omelettes to be freshly cooked because everything was stone cold in buffet.Whilst eating I saw out of the corner of my eye a huge RAT !.I could even she where it had eaten through a wooden cabinet,then a few minutes later I saw the nose of another one looking out of hole.I informed waitress who shouted to her male colleague,but he didn't seem to interested.So on this alone I CAN NOT recommend any hotel that has RATS in the restaurant.....you decide...oh and wifi didn't work for first 24hours...
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Date of stay: December 2018
Value
Rooms
Service
Trip type: Traveled as a couple
Room Tip: Stay if you don't mind eating with RATS in the morning.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brenda G wrote a review Nov 2018
Sublimity, Oregon173 contributions82 helpful votes
My husband, our adult son and I spent first 2 nights of our Philippine trip here. Close enough to airport (short grabcar ride away) and a short walk to a mall where there are banks, restaurants and shopping for what you might have forgotten to bring, etc. Hotel pros - clean, inexpensive, private bath with a hot shower, air conn, comfortable beds, breakfast included, friendly, helpful staff who greeted us warmly with hellos, good mornings, etc each time we saw them. Also have a 'security guard' out front who is there 24/7 from what I could tell. He too was friendly and helpful. We had a 2 bed room that was true Western Queen size. The beds were comfortable with appropriate bedding for the climate. Cons - first time for us international travel in developing country and so hotel pics much better than what it actually is, elevator broken so we had to walk up to our 2nd floor room, farther away from the historic sights of Cebu City that we wanted to see but that was no big as a grabcar got us where we needed to go, walking to mall was a bit harrowing for us as there were no real sidwalks per se so you walked on the nonexistent white line. But that's more about the area than the hotel. The hotel staff was very helpful and friendly and gave us good advice regarding traveling around the city (get a grabcar) and since we did not have phone service they gladly made all our arrangements and negotiated price for us and made sure we knew what was negotiated before getting into car. The included breakfast was in the Korean buffet on premises. It was good enough and had some new to us breakfast food items. Offered eggs, breakfast meats, lots of fruit, rice and a rotating assortment of Asian foods like kimchee and such. All in all it was a great deal and gave us a good landing spot with 2 nights rest upon entering the Philippines before we set out for other sights and neighboring islands.
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Date of stay: November 2018
Location
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: make sure you have air conn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Paul G, Manager at The Orchard Cebu Hotel & Suites
Responded 22 Nov 2018
Hi Brenda, First and foremost, thank you for staying with us and for taking time to review us. We apologize for the elevator that was out of order during the time you stayed. It was timely, that we did repairs and tests to make sure it is functioning well. We hope your entry to the Philippines and first stay with us was pleasant. We hope you enjoy the rest of your travel around the islands.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TawengMd wrote a review Nov 2018
Dumaguete City, Philippines268 contributions49 helpful votes
I arrived late in the evening and there was no other guest but me. When I got off from the cab there was a ready concierge who helped me with my luggage. The frontage of the hotel was busy as I think they were prepping Christmas decors. The check in was smooth and my room was in the 3rd floor. The elevator was broken when I was there but my luggage was brought up by the bellboy promptly. The room was big with a comfortable bed and pillows. The bathroom showed signs of being old. It has a bath tub and true to the other reviews - the water pressure is really bad and no heater to speak of. The breakfast is usual but with limited varieties.
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Date of stay: November 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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willyvoigt wrote a review Nov 2018
Greater Sydney, Australia2 contributions
This is a horrible place, nothing good about the place, Staff are disgusting and dishonest, I wouldn’t advice anyone to stay there, bad experience. The rooms are neglected and dark, they charge you for their laundry, absolutely disgusting, breakfast is good to feed the pigs. Every staff member is miserable, unfriendly and disrespectful, I wouldn’t advice anyone to stay there. Bad experience.
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Date of stay: October 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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221travelcritic101 wrote a review Aug 2018
Dumaguete City, Philippines23 contributions5 helpful votes
The front desk attendant's were nice and helpful. So were the maid staff and all employees and all would pass by with a "hello." Something rare in the Philippines where rudeness and being a human obstacle are national pastime's. The only problem was the free breakfast. The buffet was not maintained adequately. Like the scrambled egg's looked like a 3/4 eaten plate a pet had indulged in. So I passed on the breakfast.
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Date of stay: August 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Riel N wrote a review Nov 2017
Windsor, Canada51 contributions
Its a good mid-range hotel with nice rooms, when i stayed there in May I got good service from the front desk and got checked in quick, the only problem I can say I had was with the hot water, i had to call the front desk to get it running. The location is great, it a 2-3mins waking distance from a mall and is situated in near the highway in Mandaue
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Date of stay: May 2017
Rooms
Cleanliness
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$20 - US$33 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the orchard cebu hotel mandaue, the orchard cebu hotel and suites
LOCATION
PhilippinesVisayasCebu IslandMandaue
NUMBER OF ROOMS
80
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THE ORCHARD CEBU HOTEL & SUITES - Reviews & Price Comparison (Mandaue, Philippines) - Tripadvisor

Frequently Asked Questions about The Orchard Cebu Hotel & Suites
Which popular attractions are close to The Orchard Cebu Hotel & Suites?
Nearby attractions include J Centre Mall (0.4 km), Skywaterpark Cebu (0.4 km), and Artevalman Handicraft Market (0.06 km).
What are some of the property amenities at The Orchard Cebu Hotel & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at The Orchard Cebu Hotel & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Orchard Cebu Hotel & Suites?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Orchard Cebu Hotel & Suites?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Orchard Cebu Hotel & Suites?
Conveniently located restaurants include Nonki Japanese Restaurant (Main - Mandaue), Tao Yuan Seafood Restaurant, and Travellers Restobar.
Does The Orchard Cebu Hotel & Suites have airport transportation?
Yes, The Orchard Cebu Hotel & Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Orchard Cebu Hotel & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does The Orchard Cebu Hotel & Suites offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Orchard Cebu Hotel & Suites?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to The Orchard Cebu Hotel & Suites?
Many travellers enjoy visiting Yap Sandiego Ancestral House (5.1 km), 1730 Jesuit House (5.2 km), and Fort San Pedro (5.6 km).