Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Holiday Inn Express Brooklyn - Bushwick, an IHG hotel
76 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Overall we'd rate this a good hotel experience. The hotel and our room were spotless and the beds were super comfortable. We also enjoyed the complimentary breakfast, which provided the usual eggs, sausage, pancakes, bagels, cereal, yogurt, etc. Staff interactions were friendly and helpful and the price was great. Cons: Hotel is located in a shady part of town, off-street parking was not great (especially due to the surroundings), no decent restaurants within walking distance (if you felt safe enough to walk at night), and the hotel is located within feet of the above-ground subway, which was right outside our window and made for noisy sleep environment.
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Avoid rooms in the front of the hotel (due to the proximity of the above-ground subway)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Hammond, General Manager at Holiday Inn Express Brooklyn - Bushwick, an IHG hotel
Responded Jun 9, 2023
Good Afternoon Jkumpn, Thank you for choosing to stay with us. We are delighted to hear you enjoyed your stay with us. We greatly appreciate your business and very helpful feedback as we continue to make improvements. We do hope to host you again in the near future. Best Regards, Assistant General Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very clean. Spacious room. Separate bathroom The bed and pillows are very comfy Breakfast was included and delicious. Parking is street parking when available. The room and bathroom is very clean and comfy. Everything works Dove products in the bathroom Fridge, keurig, microwave available in the room Plenty of storage available
Read more
Date of stay: July 2022Trip type: Traveled as a couple
Room Tip:No need for a car. Uber, taxi, train and bus are right out front. Street parking available if...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Hammond, General Manager at Holiday Inn Express Brooklyn - Bushwick, an IHG hotel
Responded Jul 11, 2022
Good Afternoon, Thank you for choosing to stay with us! We are delighted to hear you enjoyed all aspects of your stay with us. We greatly appreciate your business and kind feedback and we hope to host you again in the near future. Best Regards, Rooms Division Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our second stay here and my wife and I have enjoyed our accommodations. Our first stay was just after they opened and they had yet to start the complementary breakfast. This trip occurred as a blizzard blew through with snow and very cold temperatures. The service has been excellent in caring for our needs. The first night, our room was a little cool and we had trouble adjusting the temperature. We asked about this the next morning and when we returned that night our room was perfectly cozy with much needed warmth. I love staying with Holiday Inn Express and one of my favorite features is the complimentary breakfast. The selection of items is good and the food is tasty. I do have a couple of suggestions from this visit. The oatmeal was very watered down and seemed inedible. They could be better served by providing oatmeal packets and hot water. Also, in the fridge there was milk that was labeled “thickened medical milk”. I don’t know if this was a mistake but regular milk would be preferable. This property is in a perfect location for us and is very reasonable in price.
Read more
Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Hammond, General Manager at Holiday Inn Express Brooklyn - Bushwick, an IHG hotel
Responded Feb 5, 2022
Good Afternoon Philip, Thank you for choosing to stay with us! We are glad to hear that you enjoyed all aspects of your stay with at our new property. We appreciate you returning to stay with us and leaving your kind feedback. We hope to host you again sometime in the near future! Best Regards, Rooms Division Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointing and not up to standards. It’s very apparent that this property just recently opened and was not ready to at all.
The property is in a great location for my needs but from the moment we walked in and saw evidence of construction (see picture of scaffolding) and general uncleanliness, it was clear this place was not ready. The elevators were filthy with visible dirt and stickiness on the floors.
The room was overall nice and large for a NYC hotel however again sub par. There were no blankets on the beds, only sheets. No coffee maker, no cups, no hand soap. The room was frigid and the thermostat wasn’t even hooked up. We realized this the next morning when we complained about the chilliness and the front desk agent stated the thermostats didn’t work. So a frigid room with no blankets or comforters is the norm, apparently. You also hear every activity, door closing, and person in the halls.
The bathroom was spacious but also a glaring example of rushed construction - filthy shower floor, unpainted trim, mid cut tile pieces. (See photos)
Forget breakfast. Literally the only thing provided was a pancake machine and coffee/tea. The presentation was downright embarrassing for the hotel. Empty chaffing dishes lined the counter, empty refrigerator, empty containers. So much for a free breakfast. (Again, see pictures)
For now, stay away until this place gets its operation in line. It’s would be such a disappointment, except for the fact this stay was nearly $300 a night. Consider elsewhere.
Read more
Date of stay: September 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Hammond, General Manager at Holiday Inn Express Brooklyn - Bushwick, an IHG hotel
Responded Sep 15, 2021
Good Afternoon Jtbrow, We thank you for choosing to stay with us. We truly apologize for falling short of expectations during your stay. Your comments are duly noted and will be considered as we continue to make improvements at our new property. Once again we thank you for your business and helpful feedback and we hope that you will give us a second shot at a better experience sometime in the near future. Best Regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The courteous customer service from front, very helpful, desk very much appreciated, our room was very clean, and I really appreciate the breakfast staff ladies Rosa and her helper really helped me out with breakfast and there when I needed anything, they kept the breakfast area very clean and ready to attend anyone who needed the a helping hand, both ladies are very kind and sweet meet me feel very welcome. I recommend this hotel if you're there for business or just with your family.. five stars from me....
Read more
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Hammond, General Manager at Holiday Inn Express Brooklyn - Bushwick, an IHG hotel
Responded Jul 17, 2022
Good Afternoon Cindy, Thank you for choosing to stay with us. We are delighted to hear you enjoyed all aspects of your stay with us especially our cleanliness and breakfast! We thank you for mentioning Rosa, she is a star and we are very lucky to have her as a part of our team. We greatly appreciate your business and kind feedback and we hope to host you again in the near future. Best Regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was staying for a funeral the check in was avarage but the young lady was very nice . Room was nice a little noise as we faced the train tracks .now on to thre horror show I woke up at 6 a.m. call down to front desk told them I would need a late check-out do to me going to a funeral was told by front desk agent it was okay for 2 p.m. check out as I am a gold member around 12 p.m. as I am at the funeral and at the cemetery I get a call from the housekeeping manager stating did i know this in check out was at 12 I informed him that I was at the cemetery and I called down earlier that morning for extended check out he said oh it was I noted I finished with the funeral headed back to the hotel to check out at the front desk was young gentleman who called me I asked him if he's going to call me he said yes it was a misunderstanding I said it should not be an misunderstanding as I was given permission to check out at 2 I wanted the name of the GM a customer service as of today not one word from the GM or anybody apologizing for the incident I called numerous times and even at one time when I called a young lady who was working the night shift hung up on me and when I try to call back she wouldn't answer the phone customer service is not at this hotel at all again GM has not called back their customer service agency had also faxed over to the hotel to find out why he hasn't called and I'm pretty sure after seeing this review not one response will be giving nice hotel but if you can stay somewhere else
Read more
Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Hammond, General Manager at Holiday Inn Express Brooklyn - Bushwick, an IHG hotel
Responded Jun 5, 2022
Good Morning Laydvee, We truly apologize for falling short of expectations during your stay during this difficult time. Your comments do not go unnoticed and will be shared with our housekeeping department to avoid these issues in the future. We do appreciate your business and helpful feedback as we continue to grow and improve and we hope to host you again in the future for a better experience. Best Regards, Rooms Division Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had invited my sister and her family up a few months ago and they stayed at the Inn. Check-in is supposed to be 3:00 p.m. however by 7:00 p.m. they were still not able to get a room. Absolutely nothing was removed from the fee as a courtesy. This time my son and his wife came up but other family were staying in the house so I put them comfortably near our home and the Holiday Inn Bushwick. They did not check in until after 7:00 so it was not a problem this time however a charge appeared on my car a few days later. I called the hotel and they said in addition to the $100 incidental they charge $17.20 for the supposed free breakfast Wi-Fi and some other excuse. This is not fair to their customers as once you pay hotels.com any other site and or them and it says total due you should not be charged hidden fees under the table! I wish my son had not been too tired to even take advantage of the free Wi-Fi and woke up just in enough time to check out at 11:00 and missed the breakfast at least I would have felt I got my $17.20 worth🤨. Oh and another thing the photo online shows parking and also mentions a pool there is no pool at no parking except on street with restrictions so if you do not like getting up at 8:00 a.m. you got to find a parking spot early the hotel should have at least secured with Department of Transportation free parking in front of it for their customers to watch their car at least from that window in that ghetto fab Broadway area.
Read more
Date of stay: September 2022
Value
Location
Service
Trip type: Traveled with family
Room Tip:Parking - car has to be moved 8am.
Not good area especially at night but hotel is ok.
Right in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I absolutely hated my stay here. The staff didn’t give a crap, bad attitude, tried to charge me $75 for early check in (LOL) , the guests were weird, like a bunch of young sort of gangster wannabes with black masks covering almost all of their face who were roaming around the lobby getting free coffee, noisy guests too, I felt very unsafe in the area, I thought it would be edgy and cool but it’s just super sketchy and not nice. I got a room that was beside the lobby so I could even hear people talking in the lobby.
Read more
Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Hammond, General Manager at Holiday Inn Express Brooklyn - Bushwick, an IHG hotel
Responded Nov 15, 2022
Good Afternoon Amonavis, Firstly we truly apologize for falling short of expectations during your stay. Your comments are noted and will be considered as we continue to make improvements. We do appreciate your business and helpful feedback as we look to please our guest. We do hope you give us a second shot at a better experience in the future. Best regards, Assistant General Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for a week with our 6 year old daughter and felt very welcome. Cozy room with a clean bathroom, fridge, coffee machine and microwave. Streetsounds can be bothering at night, but our room faced a side street so that was acceptable. Everybody working there was no-nonsense, friendly and doing a good job. Breakfast was pretty complete. When arriving we received a snack and drink, and when we checked out our luggage was stored so that we could still spend some time in the city. The location is awesome as it has a direct metro-connection to Manhattan and JFK. The surrounding makes a slightly shady impression but we never felt unsafe.
Read more
Date of stay: April 2023
Value
Location
Service
Room Tip:Try to get a room which doesn't face the Broadway.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Hammond, General Manager at Holiday Inn Express Brooklyn - Bushwick, an IHG hotel
Responded May 5, 2023
Good Morning 292amf, Thank you for choosing to stay with us. We are delighted to hear that you and your family enjoyed your stay with us. We appreciate your business and kind feedback and we hope to host you again in the near future. Best Regards, Assistant General Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was friendly and helpful, specially Rosa in the restaurant area. The location was really convenient, just a few steps from the subway station, where we can go to any of the main attractions of NYC. The room cleaned every day and as usually we received a gift for been IHG member.
Read more
Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andre Hammond, General Manager at Holiday Inn Express Brooklyn - Bushwick, an IHG hotel
Responded Nov 27, 2022
Good Afternoon 91edilsonm, Thank you for choosing to stay with us. We are delighted to hear you enjoyed your stay with us especially our friendly staff and cleanliness. We greatly appreciate your business and kind feedback and we hope to host you again in the near future. Best Regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Brooklyn area.
LOCATION
United StatesNew YorkBrooklynBushwick
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Are there any historical sites close to Holiday Inn Express Brooklyn - Bushwick, an IHG hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.3 km), World Trade Center Memorial Foundation (4.3 km), and Brooklyn Museum (2.0 km).
