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Hotel BPM
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About
3.5
#45 of 103 hotels in BrooklynLocation
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TEMPORARILY CLOSED Where music meets hospitality; Hotel BPM (inspired by the music term "beats per minute", referring to the pace count of a song), is about redefining the travel experience to a new generation of travelers, this lifestyle brand, focused around music entertainment culture, offers it's clientele a modern minimalist feel.
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Property amenities
Paid public parking on-site
Street parking
Paid wifi
Adults only
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Air conditioning
Cable / satellite TV
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Quiet
Languages Spoken
English
Location
139 33rd St, Brooklyn, NY 11232-2107
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 83 out of 100
83
LaGuardia Airport
17.1 km•
See all flights
Newark Liberty Intl Airport
15 km•
See all flights
36th St
4 min•New York City Subway
Rental Cars
58 Restaurants
within 0.5 kilometers
798Reviews20Q+A100Room tips
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Detailed Reviews
It is rather amusing to read some guests` impressions of my neighborhood, which appears to be the sticking point, as almost all the reviews post favorable reviews of the hotel. I put myself up in this apartment for a few days back in July, vacating my own apartment for some family and guests of my wedding. The hotel was wonderful. Now, onto the neighborhood. There's a reason many people live in the suburbs. This separation of and creates irrational fears of urban dangers. Folks, I live in this neighborhood. It certainly is not well-off, though it is gentrifying. It is mainly comprised of the working poor, yes the 47 percent, mainly immigrants, who are working their tales of for a better life. A short walk from the hotel puts you in the center of Sunset Park. This vibrant neighborhood, made up mostly of Chinese and Mexican immigrants, has some of the richest and most authentic cuisine in the city. It's a shame that more people don't explore this neighborhood. Anthony Bourdain recently did. Sunset Park, the actual park, affords one best views of New York City. The neighborhood is also a manufacturing powerhouse and contains a fascinating array of factories-a reminder that we actually still make things. Head up the street to Kofte Piyaz for some of the best Turkish food. Yes, many of the folks here are brown, as my wife and I are, but you are so much safer here, as no one targets this area, as it is not a touristy or trendy area, as such areas are marred by far more muggings. I am a teacher and my wife is a lawyer. We love it here. So, step out of the bubble and explore Sunset Park, a slice of real NYC. And, btw, a major opera company just moved to Sunset Park. I realize this is more about my nabe, but it needed to be said.
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Date of stay: July 2012
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul R, General Manager at Hotel BPM
Responded Dec 13, 2012
Dear James G, I cannot thank you enough for the carefully thought out and intelligent review you posted. I read it several times since receiving it and wanted to tell you how much it is appreciated by the staff here at Hotel BPM. Many of us live in the area and when we see some of the comments about our neighborhood..well it stings a bit. You were so right on about your observations and we appreciate you giving us a try. Hopefully we'll see you again soon. Cheers, Paul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My fiancé and I chose this hotel because it was far cheaper than staying in Manhattan (we paid an average of £60 a night for 5 nights). Overall we had great value for money but pretty much everything the other reviews say has some truth in it. The walk to the subway is short and we felt perfectly safe but perhaps as a female alone I would have not have felt comfortable at night. We had to request towels from reception twice but were happy to keep them for the duration of our stay when they arrived. Breakfast had bagels, fresh waffles, fruit, toast and cereal, which was ideal for us but if you arrived late some items had run out. The bed was enormous and comfortable. There was little floor space in the room and the wardrobe was a waste of space, I had a full length dress and my fiancé had a suit and the hanging space wasn't long enough to even hang a Tshirt! There was no evidence of a music theme to the hotel but we were quite glad of this, actually no music at all in the room, corridors, reception or breakfast. Overall we had great value for money and would consider staying again as an alternative to the extremely high Manhattan prices. It is clear from other reviews that some guests have paid much more than we did to stay here and my opinion is based on what we paid (approx. $90 a night)
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Date of stay: December 2015Trip type: Traveled as a couple
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Farah F, Assistant General Manager at Hotel BPM
Responded Apr 1, 2016
Dear Sarah V, Thank you for taking the time to fill out a survey for us. We appreciate all of the comments we receive. We are always looking for ways to improve. I have shared your comments with our entire team. It is our hope that we will be able to host your next visit in the Brooklyn Area. Thank You For Staying On Beat With Us,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I honestly don't know where some of the people who wrote the bad reviews were staying, this place is an amazing find.
We visited from the UK and I am quite fussy, but the hotel was one of the best within the price range.
Yes you don't get a full breakfast, but how many new York hotels offer breakfast. If you want something more substantial there are eating places a few blocks away.
We arrived late after a long flight from the UK and an extended wait on a cab from Kennedy airport, but the reception staff were friendly and very welcoming, something which we found of all the staff, from the maids to the reception staff.
The room was spacious, clean and a bed to die for. Plus you get refrigerator in the room (it keeps the wine&beer from the liquor store on the corner cold)
One day we were missing bath towels, we mentioned it at reception and within 10 minutes they were delivered to the room.
I honestly can't complain about the service.
The hotel itself is in a what I would call 'local' area of Brooklyn. It felt safe to walk in even at 3am in the morning, plus its only 3 express subway stops away from Broadway.
I'd certainly recommend this place to anyone and if anyone wants to know more, contact me
We visited from the UK and I am quite fussy, but the hotel was one of the best within the price range.
Yes you don't get a full breakfast, but how many new York hotels offer breakfast. If you want something more substantial there are eating places a few blocks away.
We arrived late after a long flight from the UK and an extended wait on a cab from Kennedy airport, but the reception staff were friendly and very welcoming, something which we found of all the staff, from the maids to the reception staff.
The room was spacious, clean and a bed to die for. Plus you get refrigerator in the room (it keeps the wine&beer from the liquor store on the corner cold)
One day we were missing bath towels, we mentioned it at reception and within 10 minutes they were delivered to the room.
I honestly can't complain about the service.
The hotel itself is in a what I would call 'local' area of Brooklyn. It felt safe to walk in even at 3am in the morning, plus its only 3 express subway stops away from Broadway.
I'd certainly recommend this place to anyone and if anyone wants to know more, contact me
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Date of stay: October 2015Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Besides everything being said about cleanliness. This hotel charged us $500 for a stain on a comforter that was there prior.
They also advertised a “live DJ” there wasn’t even a sound system in our room. Complete waste of money.
They also advertised a “live DJ” there wasn’t even a sound system in our room. Complete waste of money.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was so elated when I saw your Groupon and I looked on your website to see if you had availability, and your website said you did. I then called the hotel to see how it all works when I was then told that the hotel only had Standard rooms and not Deluxe rooms, which is NOT what the website displayed. I was then told by Paul that I would receive a call back from him. When Jonathan finally called he informed me that the website showed that they were completely booked for the Jay Z concert 9/27-10/01. Now it seems to me that Paul must have went and quickly changed the availability because I know what I saw and my mother even saw it too on her computer. After hanging up with Jonathan I called back Paul to ask him what happened with the Standard rooms that are available and he told me that he reserves the right to refuse service because this a privately owned hotel and hung up in my face. What a shock and disappointment. I really wanted to give my business to a new establishment and support DJ Bijal, as I am an artist myself but, the customer service being provided here is way beyond POOR. I didn't even get an apology.
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Date of stay: September 2012Trip type: Traveled on business
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul R, General Manager at Hotel BPM
Responded Sep 9, 2012
I'm sorry you had a "rough" experience with our property. I appreciate your frustration. Just last week I experienced something similar when I called the airline to make a reservation to visit my daughter and help her get enrolled in college. The availability I received over the phone changed in just 10 minutes. I called back and my seat was sold. But I was fully aware of the possibility of that happening. Had I been rude and abrasive or foul mouthed with the reservation agent I doubt that would have changed anything and I can only assume that they would have terminated the conversation with me. Our staff is instructed in a like fashion...never are they allowed to be confrontational with a guest and if they encounter rude and bad behavior their only option is to terminate the call. If you'll notice, a good amount of our guests that have actually stayed with us love the Hotel and the staff. We work diligently to strive for guest satisfaction and it is never the intent to do anything but facilitate their needs. I'm sorry that you had an experience that jades your view of our service but in some instances expectations and needs cannot be met and frustrating as that may be there in no amount of threats of reprisal, foul language or rude behavior that can cure the circumstances. However, we appreciate all feed-back and we will certainly use yours to help us understand guest’s sentiments in the future. Thank You! Paul Ruffino
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not sure if people are aware that this Hotel is being used as a homeless shelter. Due to the citywide homeless crisis many hotels have been converted to homeless shelters. Please do your due diligence when booking Hotels, especially in Brooklyn.
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Date of stay: December 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'M NOT GOING BACK EVER. Worst experience in 18 years of traveling.
I went to NYC with my wife to celebrate our anniversary and everything was going great until we enter our room. (Breakfast is OK and location is good, 3 streets from the metro).
They didn't let us do an early check-in cause they were preparing and "cleaning" our room but when we get to the room it was FILTHY!
The bathroom was NOT clean, it was dirty, with a lot of hair and we were not able to use the toilet cause it had not been cleaned at all and it was obvious someone had used the toilet quite a lot and nobody worried to clean it. So we did...
But the worst was about to come. When we removed the sheets to get into bed we found out that it was FILTHY!!! We found about 30 different all kind of hairs in our bed and we even found a LIGHTER in the bed!! That was unacceptable at all. So we called the reception and ask them for clean sheets.
It was the worst first night and we thought it was the only night that would happen this, but it wasn't.
On the third and last night we came back really late at night to the hotel and we found the bed Filthy again! Although this time it we were sure it wasn't the last guest that did it cause we had been here for 3 nights. The was wasn't clean at all and we found more than 30 hairs from somebody else rather than my wife and I. And all type of hairs.
We were desperate to get out of the hotel cause the only thing you need if you stay at a "Hotel" that charges you more than $200 a night is for at least have a clean bed to rest at night.
I'M NOT GOING BACK EVER. Worst experience in 18 years of traveling.
I went to NYC with my wife to celebrate our anniversary and everything was going great until we enter our room. (Breakfast is OK and location is good, 3 streets from the metro).
They didn't let us do an early check-in cause they were preparing and "cleaning" our room but when we get to the room it was FILTHY!
The bathroom was NOT clean, it was dirty, with a lot of hair and we were not able to use the toilet cause it had not been cleaned at all and it was obvious someone had used the toilet quite a lot and nobody worried to clean it. So we did...
But the worst was about to come. When we removed the sheets to get into bed we found out that it was FILTHY!!! We found about 30 different all kind of hairs in our bed and we even found a LIGHTER in the bed!! That was unacceptable at all. So we called the reception and ask them for clean sheets.
It was the worst first night and we thought it was the only night that would happen this, but it wasn't.
On the third and last night we came back really late at night to the hotel and we found the bed Filthy again! Although this time it we were sure it wasn't the last guest that did it cause we had been here for 3 nights. The was wasn't clean at all and we found more than 30 hairs from somebody else rather than my wife and I. And all type of hairs.
We were desperate to get out of the hotel cause the only thing you need if you stay at a "Hotel" that charges you more than $200 a night is for at least have a clean bed to rest at night.
I'M NOT GOING BACK EVER. Worst experience in 18 years of traveling.
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Date of stay: April 2016Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am a seasoned traveler who has stayed at many hotels across the country. The idea of staying at an unknown hotel seemed to be a bit of a risk; however, I am all for supporting new business. I will leave my overall comments on my stay for the end. In the meantime I will review select topics of interest to travelers.
Parking:
$20.00 per night (this should be listed on the hotel website and at the time of check-in it was not)
Complimentary Internet/ TV Signal
Sometimes you get what you pay for, as the internet was non-existent. The hotel indicated that they have been experiencing ongoing issues with the internet and unfortunately I was unable to connect during my entire stay. Many of the TV channels also indicated “no signal” due to the poor cable service in the building. However, in all fairness I was informed when I was leaving that there was another cable company in the building working on installing new service.
Check –in
I arrived at the hotel at about 1:40 p.m. and was told that it would be $35 to check-in early. I must say I was a bit surprised as most hotel chains graciously receive incoming guests without fees. After a long drive I was tired and wanted to relax. But I was not up for paying an additional $35 to check-in to a room that was apparently ready but they were unwilling to give me until it was closer to check-in time of 3 p.m. Ms. Rebecca saw the extreme disappointment on my face and suggested a nearby place to eat and offered to hold my bags and check me in shortly after completing my meal.
The lobby is very small but I thought it was cute and inviting. The staircase is less than desirable as it was very dirty and dark. Be prepared to wait in the lobby for the single elevator which services all 6 floors. The wait could be long. It was a bit frustrating when catching the elevator on levels other than the main entry as there is no panel indicator to inform you what floor the elevator is on or if it’s coming at all. I was informed by another guest that the elevator was just fixed before I arrived which means there are definitely some quirks that have to be worked out in regards to overall service.
Room
The room is small but that was not a big issue as most NYC rooms are small. My first impression was the room looked decent but nothing to write home about. Upon further inspection I noticed the following about the room: The bathroom was NOT clean, as the toilet was dirty, the bathroom floor had footprints on it and the shower had dust and hair in it. Once I sat on the bed to pull back the covers I immediately found a small wad of hairs alongside an orange sticky receipt (or at least I think it was a receipt). There was no counter space to put your things in the bathroom; so ladies….be prepared to hang a bag of your specialty items on the door when showering. Also, there is no place in the shower to place your soap. The hotel offers a dispenser filled with soap and shampoo but if you prefer to use your own there is no place to put your things. A soap holder would be nice. The room was supposed to be stocked with the in-room mini bar but the fridge was empty and unlocked. I informed the front desk of this so I would not be charged and was told that they were unsure of what happened. Of course they offered to rectify the matter but I didn’t need the mini bar I just needed them to be aware that this was an oversight on the hotels part.
Let me say that when I complained about the dirty linens the front desk had Elizabeth come to check out my room. Elizabeth was a WONDERFUL woman who definitely took pride in her work as she cleaned my room to perfection. She was friendly, kind, and very warm. I definitely enjoyed her company and appreciated her attention to detail. My experience with Elizabeth was so good that I requested that she service my room; despite the fact that she was not assigned to my floor. Elizabeth graciously came each day and I was completely satisfied with her service.
The one great thing about the bed (after it was cleaned) was the comfort. I slept great.
Location
At first glance you might wonder if this was a good location; however, let me say that the area was GREAT! The locals are wonderful and the neighborhood is full of great food and close to the subway. I meet several people along my walks around the neighborhood who were all warm and friendly.
Staff:
Rebecca at the front desk is a very sweet and always accommodating. Of course I already raved about Elizabeth. The kitchen staff was funny and friendly (Angel and Donald were absolutely great). Lorraine was also very sweet. The hotel seemed to have hired a good group of people but they need to spend more money so the people can effectively do their jobs; cutting corners doesn’t work.
Breakfast
Breakfast was not that great. They only offer cold bagels (no toaster), melons, OJ and milk. The staff will cook eggs and pork bacon at request; however, they don’t have cheese or any other bread options. The OJ was on the cheap side as it tasted more like water than orange juice. More should be done in regards to making breakfast more appealing starting with a bagel toaster.
Overall, while I enjoyed the staff and the neighborhood the hotel had too many issues. There has to be a lot more attention to detail before this hotel can rate higher. UInless the hotel works out the internet/cable issues, conduct more quality checks for room cleanliness, identify a solution for the slow elevators, and do more in regards to breakfast I can’t see staying here again which is very disappointing since I thought the staff was great (excluding the person that apparently failed to clean my room upon check in).
Parking:
$20.00 per night (this should be listed on the hotel website and at the time of check-in it was not)
Complimentary Internet/ TV Signal
Sometimes you get what you pay for, as the internet was non-existent. The hotel indicated that they have been experiencing ongoing issues with the internet and unfortunately I was unable to connect during my entire stay. Many of the TV channels also indicated “no signal” due to the poor cable service in the building. However, in all fairness I was informed when I was leaving that there was another cable company in the building working on installing new service.
Check –in
I arrived at the hotel at about 1:40 p.m. and was told that it would be $35 to check-in early. I must say I was a bit surprised as most hotel chains graciously receive incoming guests without fees. After a long drive I was tired and wanted to relax. But I was not up for paying an additional $35 to check-in to a room that was apparently ready but they were unwilling to give me until it was closer to check-in time of 3 p.m. Ms. Rebecca saw the extreme disappointment on my face and suggested a nearby place to eat and offered to hold my bags and check me in shortly after completing my meal.
The lobby is very small but I thought it was cute and inviting. The staircase is less than desirable as it was very dirty and dark. Be prepared to wait in the lobby for the single elevator which services all 6 floors. The wait could be long. It was a bit frustrating when catching the elevator on levels other than the main entry as there is no panel indicator to inform you what floor the elevator is on or if it’s coming at all. I was informed by another guest that the elevator was just fixed before I arrived which means there are definitely some quirks that have to be worked out in regards to overall service.
Room
The room is small but that was not a big issue as most NYC rooms are small. My first impression was the room looked decent but nothing to write home about. Upon further inspection I noticed the following about the room: The bathroom was NOT clean, as the toilet was dirty, the bathroom floor had footprints on it and the shower had dust and hair in it. Once I sat on the bed to pull back the covers I immediately found a small wad of hairs alongside an orange sticky receipt (or at least I think it was a receipt). There was no counter space to put your things in the bathroom; so ladies….be prepared to hang a bag of your specialty items on the door when showering. Also, there is no place in the shower to place your soap. The hotel offers a dispenser filled with soap and shampoo but if you prefer to use your own there is no place to put your things. A soap holder would be nice. The room was supposed to be stocked with the in-room mini bar but the fridge was empty and unlocked. I informed the front desk of this so I would not be charged and was told that they were unsure of what happened. Of course they offered to rectify the matter but I didn’t need the mini bar I just needed them to be aware that this was an oversight on the hotels part.
Let me say that when I complained about the dirty linens the front desk had Elizabeth come to check out my room. Elizabeth was a WONDERFUL woman who definitely took pride in her work as she cleaned my room to perfection. She was friendly, kind, and very warm. I definitely enjoyed her company and appreciated her attention to detail. My experience with Elizabeth was so good that I requested that she service my room; despite the fact that she was not assigned to my floor. Elizabeth graciously came each day and I was completely satisfied with her service.
The one great thing about the bed (after it was cleaned) was the comfort. I slept great.
Location
At first glance you might wonder if this was a good location; however, let me say that the area was GREAT! The locals are wonderful and the neighborhood is full of great food and close to the subway. I meet several people along my walks around the neighborhood who were all warm and friendly.
Staff:
Rebecca at the front desk is a very sweet and always accommodating. Of course I already raved about Elizabeth. The kitchen staff was funny and friendly (Angel and Donald were absolutely great). Lorraine was also very sweet. The hotel seemed to have hired a good group of people but they need to spend more money so the people can effectively do their jobs; cutting corners doesn’t work.
Breakfast
Breakfast was not that great. They only offer cold bagels (no toaster), melons, OJ and milk. The staff will cook eggs and pork bacon at request; however, they don’t have cheese or any other bread options. The OJ was on the cheap side as it tasted more like water than orange juice. More should be done in regards to making breakfast more appealing starting with a bagel toaster.
Overall, while I enjoyed the staff and the neighborhood the hotel had too many issues. There has to be a lot more attention to detail before this hotel can rate higher. UInless the hotel works out the internet/cable issues, conduct more quality checks for room cleanliness, identify a solution for the slow elevators, and do more in regards to breakfast I can’t see staying here again which is very disappointing since I thought the staff was great (excluding the person that apparently failed to clean my room upon check in).
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Date of stay: January 2013Trip type: Traveled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul R, General Manager at Hotel BPM
Responded Jan 19, 2013
Dear Cathy_G2525, Having had a "heads-up" from the staff after your departure it didn't take but an instant to identify you and reply to you in person. Your response to my personal message prompted this public post...as it became abundantly clear you were "taking no prisoners" based on my response from you. On occasion I am suspicious or question people’s motives behind less than flattering reviews but a few things came to light following your departure. Cut and pasting it on Trip Advisor from Yelp (or vice versa) when you have made no reviews on either of those web sites in the past makes me raise an eyebrow. First, it appears that you made enough of impression on the staff that when we investigated this review (as we do all...and praise as well) everyone involved seemed to be aware of the guest in room xxx. To say the least I was surprised that it only came to my attention after the review was posted as we take customer dissatisfaction very seriously here and I personally interject myself in those cases. Coming from MD you certainly must have been aware on the havoc created by the Sandy Storm that hit our area. Issues out of our control due to that storm were the connectivity issues that the hotel suffered as a result of the Storm. I am specifically referring to three issues; Internet, TV cable reception and the mechanics involved with our elevator. You see the control rooms for those specific services being in the basement level are located in the only area of the hotel that suffered damaged during the storm. As a result our vendors (Time Warner, Verizon, Mitel & Otis Elevator Company) worked diligently to make repairs to restore our services to normal but the impact of Sandy made things move at a slower pace. Your comment publicly and privately in your answer to me is simply incorrect. The vendors listed above continue to be our vendors. There was no "new cable company" as Time Warner has been and continues to be our TV and Internet provider since day 1. Now, when I say that I’m suspicious of what I read from people I always have red flags brought to my attention…and so you know we here at Hotel BPM don’t imagine nefarious behavior but it is our individual vendors (Hotwire, Expedia <company that owns Hotwire>, Trip Advisor <company that contracts with those vendors> and Yelp) that again send a notice with your review letting us know that this is the first time review for someone that states in their review; “I am a seasoned traveler who has stayed at many hotels across the country.” No one is casting dispersions on your reviews or your integrity associated with the same but we do investigate it all as we are very invested in Social Media concerning our property. We have not been able to ascertain when you received information that spoke of “free” or “no charge” for parking as we are specific on all sites about the great deal we offer (Average parking in NYC at a hotel of our scale is $45 per night) for our parking albeit limited. We do let people know that our public streets are safe and there can often be found free parking on the street if a guest prefers. During your stay we experienced a very high occupancy rate and a compulsory computer system check done at 11:41 on the morning of your arrival made no mention of a request for an early check-in with regard to your reservation. It is often impossible to check a guest in early unless they go to our site or call and request and early check-in or late check-out in advance of their arrival. We receive those requests in advance and the housekeeping schedule coupled with guest departures, some later than is policy does not allow us to offer that “across the board.” There is also a cost associated with those requests. Assuming your room was available but we refused to check you into it would simply not be the case and an incorrect assumption on your part. Again, your claim that what “most hotel chains” would do is not reflective in your review history nor for the record are we a chain hotel. My experience with chain types is they have a pretty “holdfast” rule not even entertaining a guest’s early arrival until their appointed check-in time. When you arrived at 1:41pm you were informed that your room was not ready to be occupied. Rebecca remembers explaining to you that we do have an option for guests that wish to arrive early or depart late and while there was a charge for those options it was not available to you as we had no room at that time to check you in to. Subsequently you returned at 2:41 pm and we were able to check you into your room. The stairs (we have two sets) are kept clean and accessible and are inspected monthly by City inspectors as we take evacuation routes very seriously in NY. You were a guest on a higher floor and I can only imagine the frustration you must have felt having to trudge up the stairs. Had I been in that position it certainly would not make me a happy camper. I truly apologize for that inconvenience and I know our staff regularly made the same apology but it appears not to be enough. Our elevator is similar to the one found in thousands of hotels across the country with less than seven floors and I apologize if you found the experience less than pleasurable. As mentioned, our Elevator Company had been present making adjustments and repairs due to consequences of the recent storm only to assure that our elevators operated safely according to mandated guidelines. You initial impression that the room “was nothing to write home about” seemed to set your general mood in advance. Odd, many of our guests write home, post on Facebook and compliment us on the charm of our rooms. We have several photos of our bathrooms on our Hotel site as well as the sites of our representatives and should yield no surprises and since no misrepresentations are evidenced in our media we simply haven’t had those complaints. While we provide Luxury Amenities in our Showers for hair and body wash we do have a ledge (I just had one of our maintenance men measure it) that is 28” long and 6” deep which has proven to be adequate for all of our guests so far. Let me say that when Guest Service received your complaint our Housekeeping Director dispatched Elizabeth back to your room as she was your assigned attendant and had cleaned it prior to your arrival. You stayed two nights with us and Elizabeth, as scheduled, was responsible for cleaning your room. You were not assigned a “special” housekeeper nor do we hold any of our room attendants to a higher standard than any others or for that matter accept less from some than others. I am happy that you enjoyed our custom made “BPM Sound Sleeper” mattress. We pay very close attention to every detail of our property and appreciate all feedback as it can be constructive and helpful and goes far in our quest to create the ultimate guest experience. However, your backhand praise of Angel (our Food & Beverage Director) and Donald (one of our breakfast attendants) has left the two of them perplexed. Mr. De Jesus (Angel) goes out of his way to create a complimentary breakfast experience not found in other Hotels. Bagels delivered daily (5am) from a local bakery…fresh fruit (in-season) delivered daily from a Brooklyn produce company…farm fresh eggs prepared to guests order…even omelets and cheese if requested. Yes…bacon is pork and we don’t represent it as anything else. We do carry, on request of guests; Pineapple Juice, Apple Juice (Fresh pasteurized Orange Juice is displayed on our breakfast bar with assorted coffees and teas) and three bread types beside the displayed selection of bagels. So your comments have Angel removing his chef’s hat and scratching his head. Finally, it would have been nice if you could have expressed any genuine complaints to management prior to your departure so that we could have had the opportunity to rectify your problems and circumventing your posting of a storied review. I take umbrage in your comment; "The hotel seemed to have hired a good group of people but they need to spend more money so the people can effectively do their jobs; cutting corners doesn’t work." WE CUT NO CORNERS...I would like to make this perfectly clear. We go out of our way to do all the "little" things that most people don't consider in the first place. Cutting corners is not any part and parcel of our operational plan at Hotel BPM. I would have rather kept my contact to you in a more personal medium but your response to my contact to you left me little option but to respond in a public forum as you elected. Paul Ruffino
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I know this is a 2 or 3 star hotel so I want to be fair and try to rate it within their category. I chose the hotel because it was walking distance to where I taking a class. I knew I was rolling the dice.
When checking in the person at the front desk asked if I booked directly or through a 3rd party. I told her directly. She kept punching things in the computer and gave me a quizzical look so I asked her why she wanted to know. She proceeded to tell me the nightly rate was high for them and if I had booked through a 3rd party it would have been much cheaper - of course I had to point out to her that what she said makes absolutely no sense whatsoever. She should have adjusted the rate or something - but to to tell a customer they were getting screwed because they DID book directly was not a good way to welcome a guest.
I actually don’t get hung up on price too much, it was the principle and the attitude.
The first room I was sent to was not ready - ie the bed was stripped - so they had to switch me
The rooms are worn and dingy. The ac was noisy the shower felt gross and the towels were lost peak - one had toothpaste stains on it.
(I packed a sleeping bag - a truck I learned from past trips and it saved me.)
I was booked for 4 nights but just stayed the one and went to another hotel.
So, even as a lower class hotel - no bells and whistles - I give this a poor rating as even in a budget hotel - the bare minimums: clean towels, quiet room, nice shower were not met.
When checking in the person at the front desk asked if I booked directly or through a 3rd party. I told her directly. She kept punching things in the computer and gave me a quizzical look so I asked her why she wanted to know. She proceeded to tell me the nightly rate was high for them and if I had booked through a 3rd party it would have been much cheaper - of course I had to point out to her that what she said makes absolutely no sense whatsoever. She should have adjusted the rate or something - but to to tell a customer they were getting screwed because they DID book directly was not a good way to welcome a guest.
I actually don’t get hung up on price too much, it was the principle and the attitude.
The first room I was sent to was not ready - ie the bed was stripped - so they had to switch me
The rooms are worn and dingy. The ac was noisy the shower felt gross and the towels were lost peak - one had toothpaste stains on it.
(I packed a sleeping bag - a truck I learned from past trips and it saved me.)
I was booked for 4 nights but just stayed the one and went to another hotel.
So, even as a lower class hotel - no bells and whistles - I give this a poor rating as even in a budget hotel - the bare minimums: clean towels, quiet room, nice shower were not met.
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Date of stay: February 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First lets start with my arrival at the hotel. This hotel has 70 rooms and has one person working for the entire hotel. As i enter the lobby floor i notice there is no heat and the front desk lady named Janelle is sitting with her jacket zipped up. Things got even worse when i got to the room.
1. Remote missing battery cover
2. Phones Don't Work Can't Call Front Desk
3. Showers have yellow residue all over shower walls
4. Floor is dirty and not mopped
5. No Heat in the room
6. Room smells like smoke
After 10-minutes in this place i packed my bags and decided I had enough. I went downstairs to check out and requested to be refunded for this service. Janelle informed me that there is no manager in house and that they will only arrive in the morning. I went to a hotel 2 blocks up that was $10 more but boy it was like heaven compared to this place. I came back to this hotel in the morning and to my surprise there is not manager and Janelle informs me that the manager said no refunds. Do not stay here unless to want to catch a disease.
1. Remote missing battery cover
2. Phones Don't Work Can't Call Front Desk
3. Showers have yellow residue all over shower walls
4. Floor is dirty and not mopped
5. No Heat in the room
6. Room smells like smoke
After 10-minutes in this place i packed my bags and decided I had enough. I went downstairs to check out and requested to be refunded for this service. Janelle informed me that there is no manager in house and that they will only arrive in the morning. I went to a hotel 2 blocks up that was $10 more but boy it was like heaven compared to this place. I came back to this hotel in the morning and to my surprise there is not manager and Janelle informs me that the manager said no refunds. Do not stay here unless to want to catch a disease.
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Date of stay: January 2016Trip type: Traveled as a couple
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Farah F, Assistant General Manager at Hotel BPM
Responded Apr 1, 2016
Dear Namik911, Thank you for your review of our property. We have taken your feedback as an opportunity to improve. We are currently under new management and are actively making changes to restore your faith in us. It is our hope that we will have the pleasure of hosting your next visit to the New York area. Thank You For Staying On Beat With Us,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We do not offer "stay stay" rates.
Carolyn H asked a question Aug 2017
Letchworth, England, United Kingdom20 contributions12 helpful votesHelp!! I'm really worried! Have just booked this hotel for my partners surprise birthday present and some of the things I am reading are feeling me with dread!
Can anybody put my mind at rest??
I personally did not like this hotel or service, you'd be better
off choosing between " Dazzler, the Brooklyn Hotel or Aloft "
No sorry, our property does not offer this.
Look at the reviews for Hotel BPM, it's not a good hotel, not even for the price. I would advise canceling your reservation and staying somewhere else.
"Don't stay here. Unless they decide to make it a decent hotel it's nearly a flophouse."Read full review
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LOCATION
United StatesNew YorkBrooklynSunset Park
NUMBER OF ROOMS
70
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel BPM
Which popular attractions are close to Hotel BPM?
Nearby attractions include Industry City (0.3 km), Taro's Origami Studio, Brooklyn, NY (0.3 km), and Brooklyn Flea (0.4 km).
What are some of the property amenities at Hotel BPM?
Some of the more popular amenities offered include paid wifi, baggage storage, and a 24 hour front desk.
Is parking available at Hotel BPM?
Yes, paid public parking on-site and street parking are available to guests.
What are some restaurants close to Hotel BPM?
Conveniently located restaurants include Avocaderia, Big John's Coffee Shop and Grill, and Gravesend Pizza.
Are there any historical sites close to Hotel BPM?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (6.1 km), World Trade Center Memorial Foundation (6.1 km), and Brooklyn Museum (3.7 km).
Is Hotel BPM accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.