Shout out to Martin and Sal. Exceptional customer service. Very warm and welcoming. Hotel is well maintained, in an awesome area, and features beautiful amenities. I can’t wait to go back! Highly recommend.
I booked a room for a few days for a staycation over Labor Day weekend during Covid times (not sure what we are calling this time period). The room had a balcony with a view of the park across the street . The room was very tiny with what felt like a full-sized bed. I had also booked, in advance,a reservation for the pool for Saturday and Sunday and for dinner on the rooftop Saturday night. The pool is open to the public but as a guest you get a 50% discount (despite the fact you’re paying $500+/night for a room, cost about additional $200 for me). Nevertheless thee saving grace was thee pool. It’s beautifully decorated, heated and well spaced out. It never got too crowded and was a welcome relief for the hot summer day. There were good vibes, good music, great service (drinks kept coming). It was a very young crowd and an evident party vibe (which I love). The rooftop restaurant service was a little slow but the views were amazing. The staff at the hotel was very nice, polite and attentive. Overall, I would visit again solely for the pool. …
We booked a queen balcony room for our wedding night and had a horrific experience; while the rest of our wedding experience was absolutely magical, it was hard not to let our spirits feel dampened by treatment and accommodations (or lack thereof) we received at this hotel. The morning of our wedding, we notified the hotel that we would be arriving late and that we would need to change the payment information on file. They sounded accommodating and advised us to just provide our new payment method at the time of arrival. When we arrived after midnight that night, still in full wedding attire, the front desk receptionist said little more than hello to greet us. (“Congratulations” would have been nice, but as we learned, hospitality is not this hotel’s strong suit. Check out was a similarly cold interaction.) The late night agent was condescending, and said that in order to change our payment information, we would need to cancel our reservation and rebook through him. When we explained that we had been told differently over the phone that morning, he whined that my husband was interrupting him when he tried to speak. In the end, we were able to change our payment information online and receive our room keys after the receptionist silently typed on his computer for 15 or so minutes. In a scene like something out of 1970’s Times Square, a sex worker broke the tension as she interrupted our interaction with the desk guy to complain that her room was dirty, while shouting at someone on the phone. As for the room — this is certainly not a 4-star hotel. With that said, the room also failed to meet basic cleaning standards, COVID or not. There was no soap in the bathroom, the shower floor was covered in pink mold, the floors were dirty, the ceiling lamp was adorned with dead insects, and the light switch covers were cracked. Drain flies lived in the bathroom, which wasn’t surprising as the shower could definitely use a snake treatment or some Draino at least. Oddly, the lamps were also all unplugged, with plugs bent. As someone who used to work in hotel hospitality, I foolishly expected some variety of accommodation or congratulations after we had informed the hotel that was it was our wedding night. At the hotel where I used to work in midtown, for example, we would send chocolate-covered strawberries and a small bottle of champagne to newlyweds’ rooms, especially when (as in our case), we had booked a block of rooms for friends and family. We learned that McCarren Hotel & Pool does not offer room service at all, though, and couldn’t care they less that we chose them as our wedding night’s final destination. We learned this after calling the front desk twice, since they did not pick up at all after the first twenty rings the first time. With all that said, if you’re looking to stay in Williamsburg, I recommend booking elsewhere — the Pod, the Wythe, the William Vale or the Williamsburg hotel are all better options with friendlier staff, cleaner and more comfortable accommodations, and nicer views. Steer clear of here; it’s definitely gone downhill in the last few years.…
The location is great and the staff is doing awesome keeping the place clean during these hard times. Staff is super friendly and do well to make you feel welcome. Bed is super comfortable. Martin at the front desk was especially helpful and easy to talk to, he told me all the best spots in the neighborhood for various things while I was here for 2 weeks and was really quick to respond to any requests I had about my room. Looking forward to my next stay here
This Miami feel looking hotel was amazing! From the front desk, to the managers, to the room. They were all incredible. The pool is beautiful but you have to make pool reservations in order to get in. Karina greeted us at the front desk and was super kind to give us early check in. We then went to join the pool area had a blast. The bar staff was incredibly welcoming, Cesar making it super nice. My only complaint would be not having a balcony room .
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