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I stayed here for one week I had no microwave in my room I complain to the front desk later on that day she kept telling me I was going to get one never did every time. I went to the front lobby the coffee...More
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 1 week ago
Thank you for your detailed review. It's nice to read that we met majority of your expectations, but we truly apologize for the unsatisfactory service you received from one of our front desk associates. We are working with our team to make sure we don't...More
Pictures on website are not the hotel. Black mold was everywhere. Bathtub looked like it was never clean. Door didn’t close right. I would not stay there! Unsafe health conditions for sure! Women at front desk had an attitude.
ive stayed here a while ago when it was the super 8 and the hotel wasn't that good but it was fairly priced for the area. when i checked in there was man working the desk i believe his name was damon he gave great...More
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 3 weeks ago
Thank you for being our guest at the Magnuson Hotel Jacksonville Downtown. We are happy you had an overall nice stay and that you liked the value we offer. We take your feedback as a training tool to improve our future guests experiences. We hope...More
the front desk girl walked me to my room and sprayed a scented cleaner into the ac "in case the people before you smoked". i walked in and all i could smell was mildew. The bathroom was gross needs upgrade. the carpet in the room...More
Thank Cub H
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded November 16, 2017
We apologize for the mildew smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We do not take guests' concerns regarding cleanliness lightly - this has to be priority #1....More
The photo on the website is not the real place. The staff was ok, and the beds were comfortable and clean. But, the carpet was dirty and damp. I would not shower there since the bathroom was gross. It was a shame since my husband...More
Thank Mary H
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded October 6, 2017
We thank you for choosing our hotel which was convenient for your needs. We are sorry there were some housekeeping issues with your room. Additionally, we will conduct an audit of our website to be sure all information is current and accurate. Thank you for...More