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1439 Chestnut St, Philadelphia, PA 19102-2570
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Traveler (40)
Room & Suite (69)
Dining (9)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 19/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Philadelphia
Updated 19/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#81 of 99 in Philadelphia
Location
Cleanliness
Service
Value
Spark your imagination at W Philadelphia, a luxury fixture on the downtown cityscape. With a provocative design that defies expectations, our boutique hotel embraces the energy, bold attitude and playful irreverence of the city. Immerse yourself in chic comfort amid stylishly appointed hotel accommodations with the signature W bed, amenities by Davines. Get in the mix and sip specially created cocktails in the Living Room or Wet Deck Bar terrace. Entertain in our luxury suites with our signature Whatever/Whenever® service. Invigorate your routine at FIT, or soak up the sun in our sparkling lap pool. Host an inspiring event in one of our 22 dynamic meeting rooms with fully-adaptable, cutting-edge telecommunications and multimedia technology. Experience the rich history, dynamic art galleries and eclectic music scene that define Philadelphia, just steps from our hotel. Just moments from Independence Hall and the Avenue of the Arts, our luxury hotel sets the stage for epic adventures in downtown Philadelphia.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Valet parking
Paid public parking on-site
Public wifi
Paid internet
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Wine / champagne
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Manicure
Massage
Pedicure
Concierge
Newspaper
Outdoor fireplace
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Hotel links
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23Reviews1Q+A4Room tips
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Popular mentions
MCQ wrote a review 25 May
Philadelphia, Pennsylvania1 contribution
First and foremost, this is not a critique of the staff who are doing their very best under the circumstances that they are presented with by the greedy turds in charge at Bonvoy Marriott HQ. Corporate greed and corner cutting abound at the W Philadelphia. Absolutely EVERYTHING is an inconvenience, absolute EVERYTHING is a disappoint, and absolutely EVERYTHING costs an obscene amount of money. This could just be a new reality of life in America post-Covid. I have no idea. It’s certainly the reality at the W Philadel Here’s my review: we found a “deal” on Priceline. One night was $550! The W Philadelphia is behaving as if they are the Four Seasons which THEY ARE NOT. So, upon check-in we were given the keys in an envelope with the wrong room written on it by the check-in agent. It was an honest mistake and no big deal. Because we couldn’t get into our room on the 38th floor, we had to go back downstairs to figure it out. No problem. However, the elevators take forever. It was 96 degrees outside and we booked the room for the night so we could use the pool. Time was wasting! We go downstairs, get the correct room key, get into our room, (3808), and the room smelled like someone had been smoking in there for several months. The stale nicotine smell immediately turned my stomach. When you walk into a “luxury” hotel room, you want it to smell delicious. You want it to smell like an inviting mix of florals and spa like essences. It smelled like an old trailer where everyone smoked for 30 years. Not pleasant. I called a “customer service” button on the phone called “whatever, whenever”. What the heck does that mean? Anyway, the woman on the other end apologized but said that the hotel was fully committed and she would try to send someone up at some point to assess the situation. I looked at my husband and said you better go downstairs. We’ll be here in this burned-out cigarette ashtray room all day. My husband went downstairs to the front desk (after playing the elevator game again for 30 minutes) and the clerk at the front desk immediately gave us a new room. I had to haul all of our luggage down to the lobby because my husband was not able to gain access back to 38. Our new room was 3606. It smelled like flowers, luxurious day spas, and heaven. It wasn’t our imagination that our previous room smelled awful. Finally, it was time to go to the pool. We were so excited. We get to the pool, and it’s a “scene.” It was packed to the gills with nowhere to sit. The cabanas are all reserved and cost hundreds of dollars per hour. We found a random chair to put our stuff on and went to get in the pool which was difficult because everyone lounges on the steps into the pool, so you have to maneuver. Fine. We get in, and the temperature of the pool is like hot bath water. Remember, it’s a 96 degree day. The pool is packed with people. It was the total opposite of relaxing and refreshing. It felt like wading into a bowl of pea soup. It was gross. Remember, we paid $550 dollars to stay here for the night. It was such a complete disappointment. We decide to take a break from the cesspool and go inside to get a quick bite and have a few cocktails at the bar. We sit down and of course it took forever to get waited on because everyone working here is completely overwhelmed. When we finally get a drink, and go to order some food, we’re told that we’re better off ordering from Doordash because the entire hotel is operating out of one kitchen for some reason. Again, the theme of our stay is expensive and inconvenient disappointment. At least they were sticking with the theme. We order some ridiculously expensive drinks, order some tacos from Doordash, and decide to get back in the pea soup, ahem, I mean pool. We stand in it for a while and decide to cut our losses, go back to the room, and get ready to go out to dinner. This is probably just a matter of preference, but the rooms are extremely dark. All of the lights are on these little electronic pads and they never seem to do what you want them to do. There’s all kinds of lighting “choices” and none of them work. After having a fabulous dinner at Barcelona Wine Bar in South Philly, we turn in for bed. I had a few too many cocktails and fell asleep quickly. I woke up a few hours later and realized I didn’t plug my phone in. I get up, find my charger, and then try to plug it in to the usb on the bedside table. It doesn’t work. I find my adapter, try to plug that in, and then realize that the outlets don’t work either. I try to plug it in the outlet at the bottom of the bed. THAT didn’t work either! At this point, I’m determined. I crawl under the desk behind the bed and try to plug in there. First, I had to unplug 25 things. Then, I tried to thread the charger through the hole in the back of the desk to get it close to the side of the bed so I could still look at my phone while it was charging. Nope. No such luck. I tried to find the chord on the other side, and had no idea where it could have gone! Mind you, it’s 1am and I had been drinking cocktails in a 100 degree pool in 100 degree weather all day. I still had my wits about me and finding a place to plug in my darn phone in a “luxury” hotel room should not have been difficult! We check out the next day and my husband stops at the front desk to check our bill. We didn’t charge anything to the room and we paid through Priceline, so there was nothing. We checked out on Sunday and today, Tuesday, we woke up to a $780 charge from the W Hotel Philadelphia. We called the hotel and that was the hold they put on our debit card for “incidentals.” $780 dollars?? Really? All in all, our stay pretty much sucked. We will never stay there again unless we’re forced to for work or something. It’s a total and complete rip-off. I wish we would have spent a bit more and stayed at the Four Seasons.
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Date of stay: May 2022Trip type: Traveled
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JDEagles wrote a review Apr 2022
Los Angeles, California17 contributions28 helpful votes
The valet is $60 a night, and the service is awful. Waited OVER 30 minutes on a Monday morning when there were NO guests waiting for cars. NOT acceptable. Even though we initially texted first and received a response that the car would be ready in 15 minutes- this was not the case. Park elsewhere especially if you need to get somewhere on time. waste of time as they don’t allow self park. Otherwise room was fine, air conditioning/ heater is very loud and no fridge in the room.
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Date of stay: April 2022
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Response from Matthew Fontana, Guest Services / Front Office at W Philadelphia
Responded 4 weeks ago
Dear JDEagles, Thank you for taking the time to share your honest feedback about your most recent stay at the W Philadelphia. We are disheartened to hear about the issues you had experienced while staying with us and would love the opportunity to speak with you directly about this. Please feel free to give us a call at your earliest convenience (215) 709-8000.
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Tracy N wrote a review Apr 2022
Coal Township, PA120 contributions52 helpful votes
+1
Excellent hotel experience- friendly staff, gorgeous hotel, speedy valet, and perfectly located. Stayed for a long weekend to get away and see some baseball. We were upgraded to a studio suite that was huge and well appointed. 1.5 baths, comfy bed, clean and funky decor. We have stayed in many Philly hotels- I already want to go back! The floor to ceiling window views were spectacular! Plenty of bars and restaurants within a few blocks and a nice place to just be in the city. Our only issue- the lighting was dark, and it was all on keypads so it took some time to figure out. Treat yourself to a luxury hotel!
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Date of stay: April 2022Trip type: Traveled
Room Tip: Valet is pricey, stay on a high floor the views are worth it
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TheDocAtUB wrote a review Apr 2022
Philadelphia, Pennsylvania285 contributions150 helpful votes
+1
As background, I am a Marriott Lifetime Bonvoy Titanuim status member and booked our Friday night stay in a Spectacular Guest Room using 50,000 points. I then was able to use one of my suite night awards to apply to the reservation hoping for an upgrade. A few glitches: Our stay was a Friday night in March, my wife and I decided to stay downtown to celebrate her birthday. I talked to the hotel ahead of time to make a few special arrangements. They referred me to a local floral show to get flowers delivered to the room, I called and asked them to be in the room before our arrival and they were. I also asked the hotel, via chat in the Marriott app, to have a champagne bucket and glasses in the room with ice upon arrival. That was not in the room upon arrival and I had to contact them again via phone call, to have that delivered. I also had to ask for an iron since that was missing from the room. A final minor issue was when we went to leave the next day, the valet had trouble finding our car, it took them 30+ minutes to finally get it. These few miscues are why I gave them 4 out of 5 stars. Nothing horrible, just a few issues they need to work out being one of Marriott's Distinctive Luxury category hotels. The Review: We drove to the W and had the car valet parked after pulling up to the front of the hotel. Very smooth process, no issues. Upon check-in we we informed that we had been upgraded to a Fantastic, 1 Bedroom 2 room Suite, 1 King, Skyline view, Corner room. The rooms at this hotel are not practical but are very cool and swank! And our upgraded room did not disappoint. It was a huge corner 2 room suite with the living room have a long couch, big TV, bar, and hanging chair, and all with corner windows and great city views! This would be a great room to host a group for some "pre-game" before heading out on the town. The living room also had a 1/2 bath so you did not have to go into the bedroom to use the bathroom. The bedroom was separated from the living room by a curtain. It had a tub in the middle of the room (not practical but very hip!) and great city views. We were very happy with the upgraded accommodations. The next morning I used the gym. It was more than adequate and had two rooms, so plenty of space to do any type of workout. After the gym I jumped in the heated pool on the Wet deck) for a morning dip, this was exhilarating with the cool March morning air and welcome after a tough workout. For breakfast we ate at Dolce, they credited me $40 for breakfast for being a Titanium member. Our meal was excellent. Of course it costs more than $40, but was well worth it. After all said and done, it was a fun night downtown and a good stay at the W. When we stay downtown in the future, this is the first hotel I look to book. It is in a great location, its only been open for 8 months so everything is very new, the rooms are funky and definitely make you feel like you are doing something special. I look forward to more stays a The W Philadelphia!
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Date of stay: March 2022
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Holly S wrote a review Feb 2022
53 contributions51 helpful votes
My family (including two small children and two cats!) stayed here for a week and a half in early January while preparing for a move overseas. We were able to use Marriot suite night awards to secure a BEAUTIFUL suite with additional bedroom for kids. The hallway was quiet and peaceful. Housekeeping came at requested time daily. In room dining and attached restaurant were both great in terms of quality of food and service. We were treated SO WELL by the concierge, Jean-Francois, and all staff throughout our stay, despite making many small daily requests (printing documents, alerting us to packages, assisting with scheduling a happy hour gathering for friends on a busy Friday evening in the hotel bar/lobby, etc.) My daughter and I even enjoyed the outdoor heated pool in below freezing temps one evening! It was be an amazing space to visit when the weather is warm. It was truly the best way to end our 10+ years of living in Philly. I look forward to returning for a visit.
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Date of stay: January 2022Trip type: Traveled
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PRICE RANGE
US$313 - US$476 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
295
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Frequently Asked Questions about W Philadelphia
Which popular attractions are close to W Philadelphia?
Nearby attractions include Amazing Escape Room (0.4 km), Kimmel Center for the Performing Arts (0.5 km), and Escape the Room Philly (0.3 km).
What are some of the property amenities at W Philadelphia?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at W Philadelphia?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Philadelphia?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at W Philadelphia?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to W Philadelphia?
Conveniently located restaurants include Butcher and Singer, Gran Caffe L'Aquila, and The Dandelion.
Are there opportunities to exercise at W Philadelphia?
Yes, guests have access to a pool and a fitness centre during their stay.
Is W Philadelphia located near the city center?
Yes, it is 0.1 km away from the centre of Philadelphia.
Are any cleaning services offered at W Philadelphia?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Philadelphia?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Philadelphia offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.