Hilton Garden Inn Philadelphia Center City
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1100 Arch Street On the corner of 11th Street and Arch Street, Philadelphia, PA 19107
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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$339
Free cancellation until 05/31/22
$339
Free cancellation until 05/31/22
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A note from Hilton Garden Inn Philadelphia Center City
Updated 10/12/21
About
#55 of 99 in Philadelphia
Location
Cleanliness
Service
Value
The Hilton Garden Inn Philadelphia Center City hotel of Philadelphia, Pennsylvania is adjacent to the Pennsylvania Convention Center and is part of the Gallery Mall with over 100 shops and restaurants. Reading Terminal Market, the Liberty Bell, Independence Hall and the theatre district are all within walking distance. Deluxe accommodations, friendly Pennsylvania style service and a relaxed atmosphere await our guests. The Hilton Garden Inn Philadelphia Center City is proud to announce that we are a 100% non-smoking hotel.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Aerobics offsite
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Bowling offsite
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish, Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
289Restaurantswithin 0.5 km
34Attractionswithin 0.5 km
Contact
1100 Arch Street On the corner of 11th Street and Arch Street, Philadelphia, PA 19107
Getting there
11th StSEPTA3 min
13th StSEPTA5 min
2587Reviews56Q+A100Room tips
Reviews
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I am a seasoned traveler and have stayed in many hotels and I can unequivocally say this ranked the bottom two. Hilton should be embarrassed and ashamed to count Hilton Garden Inn Philadelphia Center City as one of theirs. I most certainly would NOT encourage anyone to waste their money on this apology of a hotel when they can spend less for better. The lobby was noisy and untidy when I checked in. The room itself was not clean. The carpet was very dated. The bathroom was dirty, and the towels were really dirty. There were barely any amenities just a tiny tube of shampoo and conditioner. No soap or anything else. I had to call the front desk several times for soap and clean towels. I also called them to help adjust the AC. I was told some would come to the room to help adjust the AC or at least show me how, since it was not working properly. No one showed up. It was literally one thing or the other. As though the room was not ready for new guest. To make matters worse, there was no cleaning service the next day. When I inquired about cleaning the room, the staff at the from desk told me I had to put my name on a list for it to be cleaned the next day. I asked why I was not told about this when I checked in, the manager simply shrugged. No guide for room/ how to use remote/ Wi-Fi. Had to keep calling. Will not be using Hilton Garden Hotel ever again. In my opinion, this is absolutely terrible and not worth the rate they charge, It should be negative start. I would encourage people to check other options…
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: Nothing to recommend. Dirty bathroom, dirty towels, unclean
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Helpful
Hotel's Favorite
This hotel is my home away from home in Philadelphia. I visit 2-3 times per year and will always stay here. The staff is professional and friendly, even during COV ID and renovations. It's conveniently located a couple blocks from Jefferson Street Station (Airport line), the trolley, the MFL, and the BSL. No rental car needed! The Dunkin Donuts across the street is a must visit for breakfast. Rooms are always sparkling clean and well-maintained. Area is perfectly safe if you pay attention and know how to behave in a major city. Tons of restaurants within walking distance, including the must-visit Reading Terminal Market. Cannot recommend highly enough!!!
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Date of stay: May 2021
Location
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Tania Blakeney, Guest Services / Front Office at Hilton Garden Inn Philadelphia Center City
Responded 28 Jun 2021
Thank you for taking the time to tell us about your recent stay! We are glad to hear this is your home away from home and hope to be able to welcome you back with us again, very soon!
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Pro: Very convenient location, literally a step away from Chinatown. So many good restaurants to choose all in the walking distance. Room is clean when we checked in and the décor, furniture are modern. Con: the front desk gentleman is very rude, when I checked in, he was talking over his headset with his friend, not pay attention to my questions. We stayed 3 nights. Nobody came to empty the garbage cans. After I called them, they sent someone. But only emptied one in the bedroom, the bathroom one was still full. The most upset thing was I asked multi time to refund my unused night because my son surgery got moved up one day early. Every time, they told me the same - they would refund me when I checked out, include the call I made right before I checked out from my room. After I went to front desk to check out, the same gentleman checked me in told me - no they won't do that. I had to call Hilton Honor to get it done. When I called Hilton Honor, they told me they would log the complain and the hotel would do the refund and I should have received the hotel call within 48 hours. It's 3 days past. I got nothing from them, neither hotel nor Hilton Honor. Terrible. …
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Called ahead to confirm the room type I needed before booking. Showed up and was not provided the room I booked which I specifically asked about. After checking in and seeing the mistake I was told the room I wanted was not available. I immediately checked out and cancelled my trip and returned home and was charged for the stay. I didn’t stay at all and had to pay for the room after being told “I didn’t call” and me showing my call log to the front desk earlier in the week and it was my fault for booking via a Third party. Never ever again staying with a Hilton if this is the experience they are providing and can’t honor a reservation.
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
+1
A hotel of a very good standard. I got my room in the morning, great and incomprehensible above it. I booked a King Suite and got a very large and spacious room with quality furniture, a large bed with a mattress and very comfortable pillows, a coffee and tea maker and a microwave and fridge. There were 2 TVs in the room and there was a variety of channels to watch while resting from the city tour. Relatively clean and modern bathroom and there was a bathroom which is nice, The downside was that the drain was pretty clogged and the water barely went down and the curtain was made of fabric. The breakfast was American and not varied but that was enough for me, the waiters were great and the view from the dining room on the 10th floor was nice. The entrance to the hotel from the street is not pleasant because it is located under the building and there is an entrance and exit from the parking lot right next door. The big advantage of this hotel is the location which is very close to the food market, public transport and walking distance to the city center.…
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Date of stay: April 2022
Value
Cleanliness
Service
Helpful
PRICE RANGE
US$171 - US$283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn philadelphia center city hotel philadelphia, philadelphia hilton garden inn, hilton philadelphia
LOCATION
United StatesPennsylvaniaPhiladelphiaCity Center East
NUMBER OF ROOMS
279
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Philadelphia Center City
Which popular attractions are close to Hilton Garden Inn Philadelphia Center City?
Nearby attractions include Reading Terminal Market (0.1 km), Wanamaker Organ (0.3 km), and Masonic Temple (0.4 km).
What are some of the property amenities at Hilton Garden Inn Philadelphia Center City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn Philadelphia Center City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Philadelphia Center City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Philadelphia Center City?
Yes, paid private parking nearby, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Garden Inn Philadelphia Center City?
Conveniently located restaurants include Beiler's Bakery, Miller's Twist, and Reading Terminal Market.
Are there opportunities to exercise at Hilton Garden Inn Philadelphia Center City?
Yes, guests have access to a fitness centre during their stay.
Is Hilton Garden Inn Philadelphia Center City located near the city center?
Yes, it is 0.5 km away from the centre of Philadelphia.
Are any cleaning services offered at Hilton Garden Inn Philadelphia Center City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Philadelphia Center City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Philadelphia Center City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.