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Sofitel Philadelphia at Rittenhouse Square

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120 South 17th Street, Philadelphia, PA 19103-5115
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (1015)
Room & Suite (674)
Dining (92)
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A note from Sofitel Philadelphia at Rittenhouse Square
Updated 25/02/21

About

#12 of 99 hotels in Philadelphia
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Nestled between Philadelphia’s French Quarter and picturesque Rittenhouse Square in Center City, Sofitel Philadelphia at Rittenhouse Square blends French elegance with American style in the City of Brotherly Love. Our hotel’s unique style and casual sophistication starts in our breathtaking lobby, and the eclectic elegance shines in rooms and suites infused with warmth and filled with luxurious amenities. Enjoy lovely city views, French-inspired dishes, hand-crafted cocktails, and our relaxed ambiance, and let our accommodating staff tend to your every need. Whether you’re traveling for business or pleasure, Sofitel Philadelphia at Rittenhouse Square provides a refined environment in which to enjoy your stay.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Paid public parking nearby
Wifi
Paid internet
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Happy hour
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Minibar
Cable / satellite TV
Walk-in shower
Air purifier
Bathrobes
Safe
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, French, Spanish, Italian
4130Reviews38Q+A100Room tips
Traveler rating
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Popular mentions
Soleyeast wrote a review Nov 2021
East Coast47 contributions37 helpful votes
It always amazes me when I read the reviews after I stay in a hotel such as the Sofitel. My husband and I arrived on Black Friday for a three day stay. Despite it being incredibly busy and Black Friday, we were checked in and in our room within 15-20 minutes max. After we got settled, we had a very late lunch in the lobby restaurant which was understaffed but incredibly attentive and efficiently run. I must give kudos to Ellen who bartended, served and then bussed tables (Ellen, you are amazing). The food was incredible. We found everyone at this hotel to be very warm, friendly and willing to help with anything we asked for. People complaining about waiting 20 minutes for a blanket really need to get a grip and try living in reality. If that's all I had to complain about, I'd be dancing in the streets. This is the third time we stayed in this particular Sofitel and we will certainly be returning. Thank you all for making this stay a pleasant one.
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Date of stay: November 2021
Value
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Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 1 week ago
Bonjour , We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager
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codybronx wrote a review Nov 2021
Los Angeles, California1 contribution
My stay was very amazing. The staff was exceptional. The rooms need to be upgraded just a tad especially the bathroom. The shower is a little outdated. Mattress was a little lumpy but we made the best out of it. I definitely recommend this hotel
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 1 week ago
Bonjour Codybronx, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. Glad to hear you were able to interact with our amazing staff! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer General Manager
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jenandcody wrote a review Nov 2021
Dayton, New Jersey382 contributions116 helpful votes
I recently booked a room at this hotel through Priceline as we were attending a wedding in the area. I paid in full, $286 for one night and used Paypal. I received a confirmation with my itinerary weeks prior and a reminder to the same email the day of the reservation. We arrived at check in and left our car with the valet ($60/night). At the counter when providing my name and reservation, I was left waiting at the desk for a period of time as the clerk disappeared with no explanation. Then she returned with another employee who advised me that my reservation wasn't accepted, that the rate offered to me through Priceline was not acceptable and that it was the responsibility of the 3rd party booking to tell me that prior to arrival. I was told that "they had been trying to reach me". However, there were no messages left on my phone and no emails from anyone. Why would I drive 90 minutes, spend $60 to valet and show up to a hotel if I didn't have a paid reservation? I was advised that in order to stay there that night, I would need to repay them directly at a higher booking rate than what I paid. I was stunned. I had paid IN FULL prior to arrival, not simply made a holding of a reservation. They advised me that I would need to seek that refund directly from the 3rd party and they could not assist with that. I asked for something in writing from them and was initially rebuffed but when I insisted that I would require that, after a phone call to a manager, they provided me a letter confirming they cancelled the reservation prior to my arrival. I contacted Priceline immediately and they had no clue what I was talking about. They had no record of the hotel canceling anything and I had to be put on hold while they called the hotel directly on another line to sort it out. In the end, Priceline apologized on behalf of the hotel and reimbursed me my money but I still had to pay $50 more than night for lodging. Be careful when booking this hotel through any other 3rd party site as the hotel can cancel your reservation without telling you based on how busy they are and how much more they think they can get! The Philly marathon was happening the weekend we stayed and there was a convention in town..I will never stay in another Sofitel. We travel quite a bit and I have never, ever had this happen anywhere before.
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Date of stay: November 2021
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Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 1 week ago
Bonjour Jenandcody, Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our guests satisfaction is our number 1 priority and i do apologize that this was not met with this stay. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please reach out to me directly to discuss this matter further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela Bauer General Manager
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Larry L wrote a review Nov 2021
Mingo, Iowa52 contributions21 helpful votes
We have stayed here often. A perfect hotel, from reservations, to front desk, suite, and restaurant. Great location. Keisha, in reservations is always our first contact and she has a knack of getting us exactly the perfect room. Only hotel for us in Philly
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 2 weeks ago
Bonjour Larry! We very much appreciate your comments regarding your stay at Sofitel Philadelphia Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Merci
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tanagogo1 wrote a review Nov 2021
Marlow, United Kingdom1017 contributions423 helpful votes
A good hotel in a very good location. For the business traveller it’s a good choice with everything you need and good friendly service. The location is very handy to walk to the business areas and plenty of places to stop for a coffee or shop too
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Date of stay: November 2021Trip type: Traveled on business
Helpful
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Response from Angela Bauer, Owner at Sofitel Philadelphia at Rittenhouse Square
Responded 2 weeks ago
Bonjour Tanagogo1, We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Bauer, General Manager
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PRICE RANGE
US$166 - US$523 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel philadelphia, accor philadelphia hotel, philadelphia sofitel, sofitel hotel
LOCATION
United StatesPennsylvaniaPhiladelphiaCity Center West
NUMBER OF ROOMS
306
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Frequently Asked Questions about Sofitel Philadelphia at Rittenhouse Square
Which popular attractions are close to Sofitel Philadelphia at Rittenhouse Square?
Nearby attractions include Escape the Room Philly (0.2 km), One Liberty Observation Deck (0.2 km), and Rittenhouse Square (0.2 km).
What are some of the property amenities at Sofitel Philadelphia at Rittenhouse Square?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel Philadelphia at Rittenhouse Square?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Philadelphia at Rittenhouse Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Philadelphia at Rittenhouse Square?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Sofitel Philadelphia at Rittenhouse Square?
Conveniently located restaurants include Gran Caffe L'Aquila, Butcher and Singer, and Lacroix at The Rittenhouse.
Are there opportunities to exercise at Sofitel Philadelphia at Rittenhouse Square?
Yes, guests have access to a fitness centre during their stay.
Is Sofitel Philadelphia at Rittenhouse Square located near the city center?
Yes, it is 0.5 km away from the centre of Philadelphia.
Are any cleaning services offered at Sofitel Philadelphia at Rittenhouse Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sofitel Philadelphia at Rittenhouse Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sofitel Philadelphia at Rittenhouse Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.