Four Points by Sheraton Philadelphia City Center

Four Points by Sheraton Philadelphia City Center

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Room & Suite (66)
Dining (6)

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About

3.5
#64 of 94 hotels in Philadelphia
4.2 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Discover the heart of Philadelphia with Four Points by Sheraton Philadelphia City Center, where you can explore historic sites, museums, and authentic cuisine. Unwind in comfortable accommodations with cozy furnishings and order room service for a late-night snack. Stay fit with our fitness center, and for work or social events, enjoy the elegant 10th-floor Penthouse Ballroom with scenic views and 2,668 square feet of event space.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Meeting rooms
Baggage storage
Convenience store
Parking
Wifi
Restaurant
Complimentary Instant Coffee
Complimentary tea
Snack bar
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
24-hour front desk
Room features
Air conditioning
Housekeeping
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, French, Russian, Spanish and 4 more
Hotel links
Special Offer:Earn points toward free nights.

Location

1201 Race St, Philadelphia, PA 19107-1617
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Philadelphia Intl Airport
11.8 km
See all flights
Mercer County Airport
46.4 km
See all flights
Race–Vine
5 minSEPTA
571Reviews10Q+A88Room tips
Traveler rating
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Detailed Reviews
dreampilot wrote a review Dec 2021
Vancouver, Washington
3.0 of 5 bubbles
The location is convenient to downtown and walkable a few blocks to local features and restaurants. The rooms are very small and I only stayed one night on a 3 night business trip - moving to the city center marriott the remainder of my trip as the desk was right against the bed and barely room for a chair.

The folks at the front desk were nice and when I arrived late suggested their pick for local delivery and said there were no local restaurants open. I found one great restaurant less then a block away.

This is probably a good bet if you're very budget conscious but want to stay downtown.My main complaint is size of the rooms so be forewarned.
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Date of stay: December 2021
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: ask for largest rooms! If you need to work in your room - make sure you get a larger room with a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mary k, General Manager at Four Points by Sheraton Philadelphia City Center
Responded Dec 22, 2021
Thank you dreampilot for your honest review about our location and front desk team. I do apologize that the room size impacted your stay. Wising you more safe and enjoyable travels in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christine L wrote a review Jan 2023
4.0 of 5 bubbles
Awesome location, clean sheets, clean towels, very comfy bed, loved the two bottles of water, and the little coffee maker, nice staff members made me feel safe for solo travel. A tall, young man checked me in as early as 10am-ish. This front desk lady Carrol (IIRC) welcomed me with a chocolate bar. There were some issues with the heater and telephone in the room. The maintenance man came quickly and then after his second visit, they changed me to a new room (a corner large room, loved it!). Carrol checked on me by asking how was the new room when I passed by the lobby later and she said she wanted me to feel safe even though it was only one night. Fast forward, she even asked me if I carried an umbrella when I was heading out the last day, raining badly. She ensured me that my bus station was close by. Also, the man for the night shift was friendly open the door for me. Overall, the property, furniture, and some amenities could be old and dated, probably 6or7/10 (something that staff members couldn’t fix easily, but all decent for staying a night or two) , location and staff members were absolutely 10/10. (Photos showed the first room I checked in.)
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BillyMacPSU wrote a review Jan 2023
Novi, Michigan
4.0 of 5 bubbles
Stayed 1 night for Auto Show Black Tie. Received upgraded corner room overlooking convention center and city hall. The bathroom was new and modern, along with the rest of the furnishings. There is no closet built in closet but a vanity to hang your cloths with a small ironing board and iron.
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Date of stay: January 2023
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brodin wrote a review Jan 2022
2.0 of 5 bubbles
I first want to say it got a 2/5 because the staff tried their best to make my stay decent but it still doesn't excuse the terrible state of things.

First of all, the walls are PAPER THIN. You can hear conversations in the other room.

I was kept up all night due to their incredibly loud heating system. When running it, it sounds like car engine revving up. When it's being run by the room next to mine, it sounded like a jet engine. The automated heat system would run for 20-30 minutes every 30 minutes and it would vibrate the entire room. It made it absolutely impossible for me to get any sleep. I asked the staff if I could relocate but the hotel had no vacancies.

Even worse, there was another guest in the other room who arrived around midnight and started blasting music at full volume. I made a noise complaint and the staff told him to quiet down. Unfortunately he went back to blasting music an hour later. When the staff came back, he started banging on my door and threatened me before leaving for the rest of the night.

And just as an extra "screw you" to me, he turned on his alarm clock to 5am. I learned the hard way these alarm clocks do not turn off on their own and I had to get staff to come shut it off.

The staff was nice enough to let me check out 2 hours later because of this but honestly I should have been given a full refund for this godawful stay.

Oh, and the bathroom was barely cleaned. I had to deep scrub off several stains on the toilet seat.
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Date of stay: January 2022
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: Avoid at all costs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mary k, General Manager at Four Points by Sheraton Philadelphia City Center
Responded Jan 25, 2022
Neurobomber I apologize that you stay was not enjoyable! If you could please take a moment and contact me directly at the hotel to discuss the issues I will ensure we will make it right with you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
220Molly wrote a review Dec 2022
Heber City, Utah, USA
2.0 of 5 bubbles
This hotel is well worn and old. The sink pipes in our room were so old, that all we could get was a trickle of water. We bent over the tub to wash our hands & face and to brush our teeth. We were on the 4th flood and the elevator was so old, with noises and hard stops, it was concerning. With other hotels in the area, be kind to yourself and don't stay here. Very disappointing and sad that it is a Marriott Bonvoy property. Not at all up to Marriott standards.
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Date of stay: December 2022
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: My tip is not to stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl P wrote a review May 2024
Grand Rapids
1.0 of 5 bubbles
Three nights here and no housekeeping service. We said we wanted it and still didn't get it. No one serviced the room. We asked why and got two different answers. One guy implied that we must have put out the "Do Not Disturb Sign." We didn't. The next guy we talked with said that they do not offer housekeeping service unless you ask for it. But if true, no one told us this when we checked in.

Also, large groups of teen-agers were staying here. Noisy.

And the hotel restaurant is poor. The waffles tasted like they were rewarmed in a microwave. Not fresh at all. Eggs overdone. Go to the Reading Terminal Market for breakfast instead; it is a very short walk away.
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Date of stay: May 2024
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
Room Tip: Ask for housekeeping service each evening if you want it for the next day.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Guest Services, Innkeeper at Four Points by Sheraton Philadelphia City Center
Responded May 18, 2024
BartholomewEnglebert, Thank you so much for the feedback. I agree our team member should have handled the housekeeping complaint in different manner and our front desk team should have followed up with you immediately after consulting with the housekeeping manager. I apologize that the quality of food was not up to you standards. I will share your feedback with our restaurant, front desk and housekeeping group with directions on a better way to handle the situation in the future. Wishing you more safe and enjoyable travels in the future!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Colleen L wrote a review Jul 2023
2.0 of 5 bubbles
Be careful getting double charged for parking! Stayed for proximity to the airport for parking/shuttle convenience for a vacation. I Prepaid for parking through Parkway Parking, the company that manages their parking lot and then got charged again for parking on my bill. When we sent them the email receipt for the prepaid parking they told us they'd take the charge off the bill. Nope. Never did. I have spoken to, emailed, left VMs 10 times now for Chirs, the manager, and STILL haven't gotten the $120 charge off my bill. Frustration has shifted to anger. -Colleen
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Date of stay: April 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Guest Services, Innkeeper at Four Points by Sheraton Philadelphia City Center
Responded Jul 10, 2023
Hello 350colleenl, Please reach out to me directly at 215.496.2700 ext 6109. We unfortunately do no have a Chris as a manager at this location (never have) and we are not located near the airport (we are Center City Philadelphia) and do not operate a shuttle to/from the airport. I would gladly provide assistance if you did stay at our location and once again can be reached at the telephone number listed above.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Contravis Jennings wrote a review Sep 2020
5.0 of 5 bubbles
Greeting people is one thing ! Anybody can do that , but fully take my hat off to this crew here at " Four Seasons ".. Very welcoming , showing great hospitality in making sure there customers are satisfied ! Special thanks " My Guy " Jonathan !! Very helpful Gentlemen, if you're not from here (which I'm not) Guarantee you he'll give you an entire itinerary of things to do , and places to eat.. I look forward to coming back to this location bringing family here to enjoy a wonderful time! Again thank you Four Seasons !
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Date of stay: September 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Them King Beds feel mighty good !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mary K, General Manager at Four Points by Sheraton Philadelphia City Center
Responded Sep 3, 2020
Thank you Tafari7 for your kind words about our Guest Services Team Member Jonathan! We are so pleased that Jonathan was able to assist you with suggestions on places to go and where to dine. We hope that you will join us again for your next visit to Philadelphia. Wishing you more safe and enjoyable travels in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christina T wrote a review Oct 2021
Glen Burnie, Maryland
4.0 of 5 bubbles
This was my second time staying here. The room was great. The only gripe I have is, when I was checking out, I went to grab a luggage cart, and the ONLY luggage cart was taken and loaded by a hotel employee with laundry supplies. I worked for a hotel in my younger years, if we would have used the luggage cart, I would have been written up if not fired. I had to wrangle 2 suitcases and a non working mobility scooter by myself because a hotel employee was using guest amenities.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Keira Mason wrote a review Jul 2021
Wellesley, Massachusetts
+1
5.0 of 5 bubbles
Perfect location to convention center, reading market, hop-on off buses, chinatown etc. Rooms are clean, with fridge and coffee maker. Comfortable beds, great linens and plenty of pillows. The best part is the accomodating, friendly and helpful staff. Thank you to the front desk staff who leant me his personal umbrella in the pouring rain so i could walk to chinatown. Thank you to the manager and Michelle who went above and beyond. Thank you to the other front desk woman who arranged a microwave to be brought to my room! You were all amazing. Hard to find this commitment to customer service these days! Reasonable prices. This will be my go to hotel for philadelphia
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bluegardenia777 asked a question Apr 2021
San Leandro, California37 contributions5 helpful votes
Will be visiting in June are you serving breakfast?
crlauman asked a question May 2018
Northfield, New Jersey66 contributions58 helpful votes
How far is the hotel from subwy?
Answer from michaelcT8016HJ
Bedford
We never had a problem walking anywhere night or day including travelling on the subway to and from the Philly's ball game.
Carl P wrote a tip May 2024
Grand Rapids18 contributions20 helpful votes
1.0 of 5 bubbles
"Ask for housekeeping service each evening if you want it for the next day. "
Read full review
aces11 wrote a tip May 2024
Nanaimo, Canada237 contributions35 helpful votes
3.0 of 5 bubbles
"Be prepared for homeless around, but hotel is good"
Read full review
Arizona Couple wrote a tip Aug 2023
Phoenix, Arizona4 contributions1 helpful vote
5.0 of 5 bubbles
"They put free water bottles in the room. Buses and tour operators will stop outside the door. Unloading luggage and parking was easy. "
Read full review
Jennifer wrote a tip May 2023
1 contribution
1.0 of 5 bubbles
"Ask for a larger room or else they will stuff you into maybe 150 sq ft. of space. A king sized room does not mean anything! "
Read full review
Helen H wrote a tip May 2023
Melbourne, Australia12 contributions3 helpful votes
1.0 of 5 bubbles
"Pick another hotel, no real dinner options nearby. Be sure to check your account for unauthorised charges. Be warned "
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Not the right property for you?
There are more places to choose from in the Philadelphia area.
PRICE RANGE
₱7,485 - ₱12,689 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton philadelphia city hotel philadelphia, 4 points by sheraton philadelphia city center, four points philadelphia, philadelphia four points
LOCATION
United StatesPennsylvaniaPhiladelphiaCity Center East
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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FOUR POINTS BY SHERATON PHILADELPHIA CITY CENTER - UPDATED 2024 Hotel Reviews & Price Comparison (PA) - Tripadvisor

Frequently Asked Questions about Four Points by Sheraton Philadelphia City Center
Which popular attractions are close to Four Points by Sheraton Philadelphia City Center?
Nearby attractions include Pennsylvania Academy of the Fine Arts (0.4 km), Reading Terminal Market (0.3 km), and Masonic Temple (0.4 km).
What are some of the property amenities at Four Points by Sheraton Philadelphia City Center?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Four Points by Sheraton Philadelphia City Center?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Four Points by Sheraton Philadelphia City Center?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Four Points by Sheraton Philadelphia City Center?
Conveniently located restaurants include Miller's Twist, Beiler's Bakery, and Hershel's East Side Deli.
Are there opportunities to exercise at Four Points by Sheraton Philadelphia City Center?
Yes, guests have access to a fitness centre during their stay.
Is Four Points by Sheraton Philadelphia City Center located near the city center?
Yes, it is 0.6 km away from the centre of Philadelphia.
Does Four Points by Sheraton Philadelphia City Center offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Four Points by Sheraton Philadelphia City Center?
The staff speaks multiple languages, including English, Spanish, French, Russian, Chinese, Greek, and Indonesian.
Are there any historical sites close to Four Points by Sheraton Philadelphia City Center?
Many travellers enjoy visiting Battleship New Jersey (2.9 km), Independence National Historical Park (1.1 km), and Independence Hall (1.1 km).
Is Four Points by Sheraton Philadelphia City Center accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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