DoubleTree by Hilton Hotel Philadelphia Airport
DoubleTree by Hilton Hotel Philadelphia Airport
4509 Island Avenue, Philadelphia, PA 19153
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Avg. ₱8,909 /night, 9/11 - 9/12
₱10,037
per night
₱8,346
per night
₱6,654
per night
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3.5
#70 of 95 hotels in PhiladelphiaLocation
Cleanliness
Service
Value
Daily Mandatory Charge includes: Philadelphia Hospitality Investment Levy. Situated just off I-95, the DoubleTree by Hilton Hotel Philadelphia Airport is located adjacent to the Philadelphia International Airport. We're within 20 minutes of exciting shopping, dining, and entertainment options in Philadelphia's Center City. The South Philadelphia Sports Complex is four miles away, and we're eight miles from the Pennsylvania Convention Center. Hotel amenities include complimentary 24-hour shuttle service to and from the airport, complimentary WiFi throughout the hotel, a 24-hour fitness center, and an indoor swimming pool. Take advantage of our gated, secured parking while in town for business or flying out of the airport. Spacious rooms and suites feature generous work surfaces, complimentary WiFi, luxurious Sweet Dreams bedding, flat-screen HDTVs, and more.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Billiards
Free airport transportation
Conference facilities
Secured parking
Wifi
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Airport transportation
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
ATM on site
24-hour front desk
Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish
Location
4509 Island Avenue, Philadelphia, PA 19153
Getting there
Philadelphia Intl Airport
2.1 km•
See all flights
Mercer County Airport
56.1 km•
See all flights
Eastwick Loop
16 min•SEPTA
Rental Cars
10 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
Reviews
3.5
1,695 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The DoubleTree by Hilton Hotel Philadelphia Airport garners mixed reviews, with its proximity to the airport being a notable convenience. Guests appreciate the neatness of the premises and the comfortable bedding, alongside amenities like the bar and shuttle service. However, the hotel's rooms are often described as outdated, with some travelers pointing out stains and odors.
Service quality varies, with reports of both friendly and sluggish interactions. Moreover, issues such as insufficient soundproofing and a need for refurbishment contribute to a perception that the hotel falls short in providing good value for money.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Run-down
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
We found the hotel to be very nice and the staff courteous but it is traditional single rooms rather than suites. We had to ask for a mini fridge as I didn't realize they weren't included in the rooms. Beds were comfortable and the kids enjoyed our view of the airport runways to see plane taking off and landing.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 00gc, Manager at DoubleTree by Hilton Hotel Philadelphia Airport
Responded Feb 21, 2020
Thank you for taking the time to post a generous review of your stay at DoubleTree by Hilton Hotel Philadelphia Airport. It is a delight knowing you were thoroughly satisfied with our refreshing property and amiable associates, as well as our well-appointed accommodations. We are also glad to read you rested well on our comfortable beds and that your kids loved the beautiful views from your room. Thank you once more for being our guests, and we look forward to seeing you and your family again on your next trip to Philadelphia. With Hospitality, Dustin Ruiz Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chose the hotel because I'm a Hilton Diamond and got stuck at PHL.
I don't expect much from airport hotels but I do expect clean & friendly. This hotel is neither. My room that had the gimmicky "Clean Stay" label on the door had a soaking wet bath mat hanging over the tub, and a half-drank bottled water on the desk. Disgusting. I was so tired after a long American Airlines maintenance delay that I didn't want to complain and just wanted to go to bed before an early flight the next day.
Lots of marijuana smoke smell in the hallways and unruly low class guests, cursing and yelling in the hallway. Bar was quite busy downstairs. Room was OK, nothing special, HVAC worked well, bed was very comfortable and the pillows were good.
In the morning the front desk guy (night auditor?) was rude and unfriendly. So was the van driver back to the airport. (The van driver that picked us up was great though).
I told him I tried to do the checkout on the app and he says "You can't our system is down, the housekeepers will figure it out" He had his pants hanging down somewhat too "sagging". Wearing jeans at the front desk. You get the idea.
I would stay again in a pinch for a low price, but not for any other reason.
Too bad hilton has such poor options near PHL vs. the attached airport Marriott.
I don't expect much from airport hotels but I do expect clean & friendly. This hotel is neither. My room that had the gimmicky "Clean Stay" label on the door had a soaking wet bath mat hanging over the tub, and a half-drank bottled water on the desk. Disgusting. I was so tired after a long American Airlines maintenance delay that I didn't want to complain and just wanted to go to bed before an early flight the next day.
Lots of marijuana smoke smell in the hallways and unruly low class guests, cursing and yelling in the hallway. Bar was quite busy downstairs. Room was OK, nothing special, HVAC worked well, bed was very comfortable and the pillows were good.
In the morning the front desk guy (night auditor?) was rude and unfriendly. So was the van driver back to the airport. (The van driver that picked us up was great though).
I told him I tried to do the checkout on the app and he says "You can't our system is down, the housekeepers will figure it out" He had his pants hanging down somewhat too "sagging". Wearing jeans at the front desk. You get the idea.
I would stay again in a pinch for a low price, but not for any other reason.
Too bad hilton has such poor options near PHL vs. the attached airport Marriott.
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Date of stay: June 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Property Management , Owner at DoubleTree by Hilton Hotel Philadelphia Airport
Responded Jun 19, 2021
Thank you for choosing to stay with us and for taking the time to complete a review about your experience. Your candor is appreciated, and we are sincerely sorry for the poor service that you received during your stay and for the inconvenience this caused you. This level of service, or lack thereof, is unacceptable and will be addressed immediately with the team. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We appreciate your patience, and we hope you will consider staying with us again to experience the service and hospitality for which we are typically known. Thank you, Kaylin - Front Office Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Waiting 45 mins to get picked up at the airport, from a hotel that advertises 2 mins away. Is unacceptable. Asked on checkin for a refrigerator, also advertised on their website, were not available. Upon finally getting to my floor, looking down the hallway, I was shocked how dirty it looked. Upon opening my door to my home, the unkept appearance continued.
So not to be negative on the whole experience, the linens and bed were probably the most comfortable I’ve experienced in a long time.
This place needs “a good pressure cleaning”, cleaned up and renovated, maybe the staff will take a little more pride if they see some improvements.
So not to be negative on the whole experience, the linens and bed were probably the most comfortable I’ve experienced in a long time.
This place needs “a good pressure cleaning”, cleaned up and renovated, maybe the staff will take a little more pride if they see some improvements.
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Date of stay: April 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favorite
Great place to stay before your flight and you can park there for a fee that is well worth it! Shuttle to and from airport is awesome and at no charge. Right by the long term parking. Highly recommend
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Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at DoubleTree by Hilton Hotel Philadelphia Airport
Responded May 15, 2023
Dear R7511XRkelleyb, Thank you for choosing to stay with us, and we are pleased to read the detailed comments regarding your visit to DoubleTree by Hilton Hotel Philadelphia Airport. Located near the airport and close to downtown Philadelphia, our hotel is an excellent choice for travelers, and we appreciate you mentioning how perfect this was for your visit. We are delighted to read that you enjoyed our convenient shuttle service along with our parking facility. We appreciate you recommending us to future guests, and we look forward to accommodating you any time you return to our area. Yours in hospitality, Donald Hubley Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t want to make this too lengthy, but in short I brought a few clients to this location solely based on how close it was to our activities for the weekend.
The reason my rating is not one star is because they allowed for an early check in… although when you don’t clean the rooms well who cares when you check in?
Upon entering the room I was shocked to find no refrigerator. When I asked the staff if one could be delivered to our room (I stayed at this location exactly a year ago and had one) I was told they no longer provided microwaves or refrigerators due to Covid. So how come when we were deeper into the thick of it I had them?
Secondly the staff didn’t seem understanding at all and almost happy with themselves to tell me that instead of a personal refrigerator, I could give them my food to put in a community fridge where I had no idea who touched it or where it went. So an entire hotel staff is going to keep my food safer than it being in my private room? It was very frustrating because while I understand that’s what they’re told to tell us, Hilton really seems to patronize it’s guests with blaming inconveniencing your guests on Covid.
My shower curtain was tattered and torn and was desperately in need of replacing and the shower wall still had clumps of hair and soap scum covering the entire surface. (But no way I’ll catch Covid in a humidity filled shower) I can’t speak on if our duvets were washed but the lack of cover was unsettling because they didn’t necessarily feel that way.
Keep in mind this is all while being a Diamond Hilton member on the “honors floor” which we were informed by staff was “absolutely identical to the other floors”
Hilton has been very disappointing in the past year but I will say the only chain wide compliment I can give is that the housekeeping and custodial staff of some of the nicest most helpful employees of the entire establishment in almost every location.
That being said I am not a hard to please person and there are quite a few more complaints I have simply on the justification of a lot of things that I understand are out of some staffs control.
I’m sorry to say this may very well be my last Hilton stay. I am done.
The reason my rating is not one star is because they allowed for an early check in… although when you don’t clean the rooms well who cares when you check in?
Upon entering the room I was shocked to find no refrigerator. When I asked the staff if one could be delivered to our room (I stayed at this location exactly a year ago and had one) I was told they no longer provided microwaves or refrigerators due to Covid. So how come when we were deeper into the thick of it I had them?
Secondly the staff didn’t seem understanding at all and almost happy with themselves to tell me that instead of a personal refrigerator, I could give them my food to put in a community fridge where I had no idea who touched it or where it went. So an entire hotel staff is going to keep my food safer than it being in my private room? It was very frustrating because while I understand that’s what they’re told to tell us, Hilton really seems to patronize it’s guests with blaming inconveniencing your guests on Covid.
My shower curtain was tattered and torn and was desperately in need of replacing and the shower wall still had clumps of hair and soap scum covering the entire surface. (But no way I’ll catch Covid in a humidity filled shower) I can’t speak on if our duvets were washed but the lack of cover was unsettling because they didn’t necessarily feel that way.
Keep in mind this is all while being a Diamond Hilton member on the “honors floor” which we were informed by staff was “absolutely identical to the other floors”
Hilton has been very disappointing in the past year but I will say the only chain wide compliment I can give is that the housekeeping and custodial staff of some of the nicest most helpful employees of the entire establishment in almost every location.
That being said I am not a hard to please person and there are quite a few more complaints I have simply on the justification of a lot of things that I understand are out of some staffs control.
I’m sorry to say this may very well be my last Hilton stay. I am done.
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First of all, it was extremely overpriced and the drive to the hotel is filled with potholes and we had to pay for parking extremely far away. The front desk person said we would have a continental breakfast which I guess means that we have to pay $20 for a cup of coffee and two bowls of cereal. Front desk guy asked us if we wanted turndown service, we said yes and we never got it. In our room by the mirror on the wall opposite of the bed had a bloody handprint and blood splatters all around it.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No hot water for shower, many channels in the tv not working, overused beds. When we told the front desk agent he was surprised that we weren’t notified that hot water wasn’t working when we checked in. The only solution he had was to waive the parking fee. Hello, something basic as hot water to shower with should be available or waive our Entire stay at your crappy hotel. This is not the double tree standard I am use to and this hotel really dropped the ball.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Property Management, Owner at DoubleTree by Hilton Hotel Philadelphia Airport
Responded Oct 13, 2021
We are disappointed to read about your experience with us. Our guests are important and we are deeply sorry that you faced situations like this during your stay. We have shared your concerns with our leadership team for correction. We do hope you will give us another opportunity in the future. Thank you, Kaylin - Front Office Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's a hotel that is 15 years past needing an update. The staff seems incredibly confused about when the airport shuttle runs, and where it picks guests up from at the airport. I was shocked at how many times I received the wrong information, and from multiple front desk staff, which means this wasn't a one-off or one employee who wasn't trained properly: it means that most of the staff isn't trained properly. In general, the staff wasn't very friendly. On the first day, a staff member gave a quick tap on the room door and then entered without waiting for a reply, despite the fact that the room was assigned (as clearly demonstrated by the broken Covid-cleaned tape on the outside of the door). After that, I was sure to lock all of our belongings in the safe (which was locked from the previous guest and had to be opened by the hotel to begin with, demonstrating a lack of thoroughness by housekeeping when turning the room over from the previous guest).
Given how many other choices there are, I doubt I'd stay again. In general it would be sufficient for a one-night stay before an early morning flight, but I have to believe there are much better options next to the airport.
Given how many other choices there are, I doubt I'd stay again. In general it would be sufficient for a one-night stay before an early morning flight, but I have to believe there are much better options next to the airport.
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Date of stay: June 2021Trip type: Traveled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Property Management , Owner at DoubleTree by Hilton Hotel Philadelphia Airport
Responded Aug 3, 2021
Mike, Thank you for reviewing your time with us. We regret the challenges you experienced while stay with us; moreover, we are sorry for the delay in service. We have shared your feedback with the front desk and housekeeping teams, and we are working with them to fix the concerns you outlined. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Thank you, Kaylin - Front Office Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check-in was fast and painless, we came in on Thursday. This was a quick trip planned months in advance. I wrote in my notes when I booked that I would like a higher floor, that request was not granted. When we got to the floor the halls smelled like weed. Yes this is a non smoking hotel. I asked to be moved but I was told that there was no King room available. By day 2 of my stay I asked for house keeping, just to clean the garbage and clean towels. I can make up my bed myself. I called 3 times no answer, I seen house keeping across the hall and asked if my room could be clean and she said "she will let them know" no one ever showed. I had to go to the manager and when I came back to the room clean towels were put in the bathroom however the pile of dirty towels I left for them to take was still there. Garbage in room and bathroom still in room. Complaining to the manager didn't make any difference. They charge $13 per night if you park with them but the level to "secure parking" area wasn't working and no sign was even placed to let people know. This will be my last time staying in this hotel. I'm very disappointed.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at DoubleTree by Hilton Hotel Philadelphia Airport
Responded Mar 23, 2023
Dear Curiosity218227, Thank you for taking the time to show us your concern. We regret the negative experience you had. We appreciate your patience, and you have our assurance that we will share your message appropriately. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This DoubleTree stay was a disappointing experience. The staff experience overall is a mixed bag; some of the front desk staff were kind and professional and some immediately retreated to the back office leaving the front desk abandoned. There was a constant line during the morning hours so any questions we had about the hotel/amenities were left unanswered since either no one was there or there was only one person available. The shuttle driver that picked up from the airport was neither welcoming nor kind. The driver that picked up from the hotel bound for the airport was pleasant and very helpful. The room while dated had a leak from the air conditioning unit at the base of the window so the floor was wet which we didn't realize until the next morning. This would explain the mustiness of the space.
The tub had multiple chips in it and looked like it had seen better days so my family opted out of a shower for the day. The restaurant (no room service available) offers breakfast buffet which we skipped since the environment looked drab and dingy. For the same amount of money there are hotels in the area that offer a better stay, cleaner rooms and shared spaces with a consistent helpful staff.
The tub had multiple chips in it and looked like it had seen better days so my family opted out of a shower for the day. The restaurant (no room service available) offers breakfast buffet which we skipped since the environment looked drab and dingy. For the same amount of money there are hotels in the area that offer a better stay, cleaner rooms and shared spaces with a consistent helpful staff.
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Date of stay: August 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: 5 min drive from the airport. Airport shuttle runs every 30min.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at DoubleTree by Hilton Hotel Philadelphia Airport
Responded 4 weeks ago
Dear Dev227, Thank you for choosing our hotel for your visit to Philadelphia and for your review. We are pleased that some of our staff could be of great help, while a few couldn't. Also, we are genuinely sorry for the concerns you experienced during your stay. We are committed to providing exceptional hospitality and would welcome the opportunity to demonstrate this during your next stay with us. Yours in hospitality, Randy Arpea General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes. In the hotel. But as stated in the review it was lackluster for the price.
I didn’t pay attention to anything else near by. I am certain there are other options.
Not sure, best to call the hotel directly.
I wasn't aware of any other shuttle service from the hotel other than to the airport and back.
"Food delivery is your best friend, avoid Georgetta when checking in if u can bc she is nasty and rude. BEWARE Rooms are not as advertised! "Read full review
"The rooms were clean, staff was wonderful and the manage Zaire was great. Very helpful in such a crazy busy situation."Read full review
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PRICE RANGE
₱7,556 - ₱10,094 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton philadelphia airport hotel philadelphia, hilton hotel philadelphia airport, philadelphia hilton
FORMERLY KNOWN AS
Hilton Philadelphia Airport
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
331
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about DoubleTree by Hilton Hotel Philadelphia Airport
What are some of the property amenities at DoubleTree by Hilton Hotel Philadelphia Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Hotel Philadelphia Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Philadelphia Airport?
Yes, paid private parking on-site, paid public parking on-site, and secured parking are available to guests.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Philadelphia Airport?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does DoubleTree by Hilton Hotel Philadelphia Airport have an airport shuttle?
Yes, DoubleTree by Hilton Hotel Philadelphia Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does DoubleTree by Hilton Hotel Philadelphia Airport have airport transportation?
Yes, DoubleTree by Hilton Hotel Philadelphia Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Does DoubleTree by Hilton Hotel Philadelphia Airport offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Philadelphia Airport?
The staff speaks multiple languages, including English and Spanish.
Is DoubleTree by Hilton Hotel Philadelphia Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.