Renaissance Philadelphia Downtown Hotel
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About
#43 of 99 hotels in Philadelphia
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
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Property amenities
Valet parking
Wifi
Indoor pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Special diet menus
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
152Restaurantswithin 0.5 km
100Attractionswithin 0.5 km
401 Chestnut Street, Philadelphia, PA 19106
Getting there
5th StSEPTA3 min
2nd StSEPTA5 min
232Reviews32Q+A40Room tips
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We stayed for four nights over Memorial Day Weekend. PRO: GREAT Location for being a tourist. Helpful and friendly staff, especially room cleaning and valet. Large, clean room. Comfortable bed. Safe large enough for a 16" laptop. CON: No bureau in room, only one small drawer to put things away, so our suitcases were sitting out open all 4 days and we were draping some of our clothes over the chair and sofa. Very small open "closet." We had to ask for luggage rack and more hangers (there were only 4). Breakfast service (yes, holiday weekend) took over 40 minutes for food to be delivered. There was only one chef in kitchen - despite three groups of wedding guests in hotel.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Newhart, General Manager at Renaissance Philadelphia Downtown Hotel
Responded 5 days ago
Hello Barriea2013, We greatly appreciate you sharing your experience with us! We agree our location can't be beat in this city! And we love hearing that you found our team helpful and friendly! We were sorry to hear your disappointment with the style of the room. Our minimalist style is what we are going for, but I'm glad to hear we were able to provide you with more items for your items. I'm going to certainly follow up with our Food and Beverage team regarding the experience in the restaurant so we can ensure its fixed moving forward. We hope that you will come back and see us again the next time you come to Philadelphia!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The location is great. The front desk staff are very nice. They let us check in early. The toilet of the first room they put us is didn’t work and they quickly changed us to another room and gave us free breakfast the next day. They were very attentive. The condition of the rooms is not ideal. There’s paint chips and some lightly broken things. I was concerned the lock on the door was broken too. What surprised me is how dirty the rooms are. Amenities may not be new as we had stained coasters and half filled bottles of body cream. The windows are so dirty it is difficult to see clearly. As I was about to take a shower, I discovered the drain full of hair. Not even the coffee machine was clean. The worst part: we found a piece of glass on the floor, we’re lucky we didn’t cut ourselves.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Ken Newhart, General Manager at Renaissance Philadelphia Downtown Hotel
Responded 1 week ago
Hello fuchsre, Thank you for taking the time to share your experience. I'm so sorry to hear that your room was not up to standard. Trust that I am looking into it with our Housekeeping Leadership and we will get this rectified. I'm certainly glad to hear that you had a great experience with our Front desk team! We also agree that our location can't be beat. We hope to earn back your trust and host you again the next time your travels bring you to Philly!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unbelievable how rude the bar tender “TIM” is to customers. The cost of drinks are high, the food cost is high and then you have to endure the rudeness of the bar tender. I sat there for an hour with friends and thought maybe it was only me but then noticed he did it to everyone. Snippy responses about “I have what you see on the bar” when asked do you have “this brand or that brand”. Overall he kills the experience and would not recommend going to the bar if he is tending it.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ken Newhart, General Manager at Renaissance Philadelphia Downtown Hotel
Responded 1 week ago
Hello Ddb2422, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please know this is being looked into as we speak. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chose the hotel due to its fabulous location. Easy walking to everything. The hotel is great, although perhaps a little dark inside. I think the Renaissance brand is one of the better ones with Marriott. The only thing is parking, valet parking is $55 and self parking at the lot next door, that doesn’t actually connect to the hotel is $31. Annoying, but need to park somewhere. The hotel itself though is very good and highly recommended.
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Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Newhart, General Manager at Renaissance Philadelphia Downtown Hotel
Responded 1 week ago
Hello travbud1, Thank you so much for taking the time to share your experience with us! We are so glad to hear that you enjoyed your stay! We appreciate the feedback regarding parking, we are certainly competitive with parking rates here in the city of Philadelphia. We hope that you'll come back and see us again the next time your come to Philly!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tracy and the whole staff gave excellent service. Everything was great. I had the best time. The restaurant had excellent food. The room was lovely it gave me that artsy downtown experience I will be back!
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Newhart, General Manager at Renaissance Philadelphia Downtown Hotel
Responded 1 week ago
Hello H8709XFamyc, Thank you for sharing your experience! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially Tracey as we strive to continuously improve the quality of our services. We hope that we'll be seeing you again soon for another great visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good and bad... The Good! Great location, very convenient to the "historic" stuff nearby, clean, funky lobby design, and insanely kind/helpful people at reception (once you find it.) Traci and Erik were ridiculously great with breakfast vouchers and Erik riding in the elevator with us because my 8 year old does not like them. The room was nicely setup, beds were comfortable... They were also super gracious in giving us an early check-in and late check out. Breakfast was better than I expected. The Bad! Reception is hard to find at first. We were given our room but housekeeping was still there and the room was only partially cleaned. We found an enormous hair ball under the bed. Pretty foul. We had a two queen room, but they only made up one of the beds and did not completely clean. Kind of strange. Honestly, I would've been fine if they didn't come at all, but they came and only did 1/2 the room. The pool was utterly freezing day one and then almost hot tub-ish day two and three. And on that note, where did the hot tub go? It's still advertised, but it is most definitely not there. They do not give you any blankets. It's just a few sheets on the bed. When I asked for blankets, they just gave me more sheets. All in all, it's a nice hotel. I chose it in part because of location and that it's one of the few Philly hotels that has an indoor pool (crucial for an 8 year old) and supposedly a hot tub. I would definitely consider it again if the price was right, but would most likely book elsewhere next time.…
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ken Newhart, General Manager at Renaissance Philadelphia Downtown Hotel
Responded 1 week ago
Hello boog204, Thank you for taking the time to tell us about your experience. . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We truly appreciate your kind words regarding Tracey and Erik and will share that with them and the entire team. We hope that you will give us an opportunity again in the future the next time your travels bring you to the City of Brother Love!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Renaissance was a great home base for a family weekend trip to Philadelphia. The location was perfect and allowed us to walk to most places. All the staff were friendly and helpful. And the room itself was great.
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Date of stay: April 2023
Value
Location
Service
Room Tip: Check visitphilly.com for possible deals. We were able to get free parking and museum tickets.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Newhart, General Manager at Renaissance Philadelphia Downtown Hotel
Responded 13 Apr 2023
Hi JSV1122, Thank you so much for staying with us and sharing! I'm glad to hear that your weekend trip was a great one! We are always here so we hope you'll find another weekend to get away and come visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment I arrived, service was top notch. I cannot thank Renaissance enough for going above and beyond. Having mentioned that, I would be remiss to not point out how clean and comfortable the accommodations are and how well designed the I pool and gym area are. Were I able to, I would have given more than 5 stars. Thank you to all who helped us out, you really did make my time with my family all the more relaxing.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Perfect location and so worth it!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Newhart, General Manager at Renaissance Philadelphia Downtown Hotel
Responded 13 Apr 2023
Hello Departure475303, Thank you so much for staying with us! We are glad that you and your family were able to have a relaxing time with us. We always strive to make memorable experience and I'm glad to hear that we did! We hope you'll come back and explore some more with us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved our stay at this hotel, which is very well located for seeing the historic sights. Independence Hall is a block away in one direction and the one block away in the other direction. We received a warm welcome and were able to check in very early in the morning, which was a nice surprise. The hotel has a cool lobby with lots of seating. It offers free coffee and fruit-infused water, a nice touch. We had a huge room with a large window overlooking the Second Bank of the United States building. The décor is attractive with Philadelphia/Benjamin Franklin-themed art and one black paneled wall. The bed is comfortable. The desk and TV are both large. The bathroom was large, too, with plenty or space around the sink for toiletries. We had an empty mini fridge to keep water cold. The room was clean.…
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Newhart, General Manager at Renaissance Philadelphia Downtown Hotel
Responded 13 Apr 2023
Hello fyiNYC, Thank you so much for taking the time to share about your stay with us! I'm glad to hear that you enjoyed your stay with us! We agree that we have the best location in Philadelphia and are so happy that you agree! We hope that you come back and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the first time we stayed at the Renaissance in Philadelphia and we were very impressed. Tracy greeted us warmly as she checked us in and when she noticed we had just become Mariott members, she gave us a coupon for a complementary breakfast. This was totally unexpected and much appreciated. All of the staff we met during our stay made us feel like valued guests. The restsurant and lounge staff were friendly and most accommodating. Suhel was attentive and most helpful to us during our breakfast on the second day of our stay. He went out of his way to see if we had a complementary breakfast for our second day. This was again a totally unexpected coutesy. The staff in the lounge were super friendly and fun. Joe and Erik who checked us out were warm, friendly and again made us feel like long time valued guest, not first timers here! The room was clean, well designed and had a great view. This is the only place we will stay in Philadelphia. We were here celebrating our 44th wedding anniversary and it was an absolutely perfect stay! The amazing thing is that we didn't even mention this special anniversary to the staff and they still went out of there way to make our stay so nice. This is just their usual way of treating guests! Thanks to all the wonderful staff who made our weekend stay perfect! …
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ken Newhart, General Manager at Renaissance Philadelphia Downtown Hotel
Responded 13 Apr 2023
Hello Traveler137774, Thank you so much for staying with us for such a wonderful occasion as your 44th Wedding Anniversary! We are so glad to hear that you had a fantastic stay with us and our team, especially Tracey, Joe, Erik and Suhel were able to make your stay memorable! We will certainly share your experience with our team and we hope to see you again for your 45th!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$276 - US$395 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel philadelphia, omni hotel independence park, omni philadelphia
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
152
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Claim Your ListingRENAISSANCE PHILADELPHIA DOWNTOWN HOTEL - UPDATED 2023 Reviews & Price Comparison (PA) - Tripadvisor
Frequently Asked Questions about Renaissance Philadelphia Downtown Hotel
Which popular attractions are close to Renaissance Philadelphia Downtown Hotel?
Nearby attractions include Founding Footsteps (0.4 km), Olde City Escape Games (0.3 km), and Philadelphia Urban Adventures (0.2 km).
What are some of the property amenities at Renaissance Philadelphia Downtown Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Renaissance Philadelphia Downtown Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Renaissance Philadelphia Downtown Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Philadelphia Downtown Hotel?
Yes, paid private parking nearby, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Renaissance Philadelphia Downtown Hotel?
Conveniently located restaurants include Zahav, The Franklin Fountain, and Amada.
Are there opportunities to exercise at Renaissance Philadelphia Downtown Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Renaissance Philadelphia Downtown Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Philadelphia Downtown Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Renaissance Philadelphia Downtown Hotel?
Many travellers enjoy visiting Cathedral Basilica of Saints Peter and Paul (2.0 km), Battleship New Jersey (1.8 km), and Independence National Historical Park (0.2 km).