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It is always a pleasure when reception staff are friendly. Had a lovely room with comfortable beds and a killer breakfast. Would recommend this for easy access to the city and excellent hospitality. Thank you to the team.More
Response from Tina M, Guest Relations Manager at Holiday Inn Philadelphia StadiumResponded 20 February 2018
It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! Thank you for your compliments to our staff, hospitality and breakfast layout. We are glad your stay was comfortable and...More
Good riddance. They charged us regular rates but didn’t have a lot of alcohol in the bar, the restaurant wasn’t open most of the time and the gift shop was low too. We didn’t get a heads up and stumbled on this information when we...More
4 Thank appleapm
Response from Brandy C, Guest Relations Manager at Holiday Inn Philadelphia StadiumResponded 22 January 2018
Thank you for sharing your rating of our hotel. I do apologize for the inconvenience that this caused you. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.
I stayed in this hotel for a week - from January 6th through the 13th, 2018. It was a mistake for the following reasons:
1. I was trapped in an elevator on the 7th floor. Doors would not open, and no one responded to my...More
2 Thank michaelaz54
Response from Brandy C, Guest Relations Manager at Holiday Inn Philadelphia StadiumResponded 19 January 2018
Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for...More
I'm just going to add to most other people's sentiments but with the specifics of my stay here. The service here is more on the casual side than the professional side. We were set up in a room where the heater did not work during...More
Thank Shaun D
Response from Tina M, Guest Relations Manager at Holiday Inn Philadelphia StadiumResponded 15 January 2018
Thank you for your review and comments regarding your stay. I am so sorry to hear about the difficulties that you experienced with the toilet, wifi though, We are happy to hear that you found the location to be so convenient for your...More
I think most people have this hotel pegged. It’s in an unbelievable location but I don’t understand Philly because it seems to be the only hotel in the area. How that is I don’t understand. Perhaps if there were more hotels this hotel would feel...More
Response from Tina M, Guest Relations Manager at Holiday Inn Philadelphia StadiumResponded 9 January 2018
Thank you for your review and comments regarding our location and area. Guest comments help us to recognize our strengths and improve upon our weaknesses. Thank you.
True it is a great location but run very poorly!!! With that great location they think they can get away with poor service and quality. But as long as people continue to use the hotel nothing will change.