DoubleTree by Hilton Hotel Philadelphia Center City
237 South Broad Street Broad and Locust Streets, Philadelphia, PA 19107-5686
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About
#44 of 97 hotels in Philadelphia
Location
Cleanliness
Service
Value
Experience Philly hospitality at DoubleTree by Hilton Philadelphia - Center City. Centrally located in the heart of Philadelphia's cultural district on the Avenue of the Arts, this comfortable high-rise is within walking distance of many of Philadelphia's top attractions including the Pennsylvania Convention Center, City Hall and the Liberty Bell. Enjoy breakfast on The Balcony overlooking Broad Street or indulge in casual fare and drinks in Standing O Bar/Bistro off the main lobby. Academy Coffee + Market serves coffee beverage by local roaster La Colombe. With event space perfect for large or small groups, our experienced sales team will skillfully arrange your corporate meetings, weddings, bar and bat mitzvahs, reunions and more. DoubleTree by Hilton Philadelphia - Center City's 481 guest rooms, including 48 kitchenette suites, feature high-speed WiFi and many offer gorgeous city views.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking garage
Paid wifi
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Snack bar
Vending machine
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Sun deck
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Hair dryer
Room service
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish, Vietnamese
Location
100Great for walkers
Grade: 100 out of 100
267Restaurantswithin 0.5 km
76Attractionswithin 0.5 km
Contact
237 South Broad Street Broad and Locust Streets, Philadelphia, PA 19107-5686
Getting there
Walnut–LocustSEPTA1 min
Lombard–SouthSEPTA6 min
4334Reviews117Q+A100Room tips
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I chose this hotel because it is advertised as having a pool but pool was "closed until further notice" when I went to try to use it. Also, I had called ahead for a roll-away bed and was assured I would get one but upon check-in I was told they have never had roll-away beds. Also, upon reviewing my receipt after check-out I noticed I was charged for parking for TWO cars. It took 2 phone calls and speaking with the manager to get my money refunded.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hotel's Favorite
I stayed here in late May as part of a guided tour. The hotel is absolutely wonderful and right downtown. My room, facing away from Broad St., was very quiet and comfortable. The included breakfasts were delicious. I also dined several times at the in-house restaurant, and the mixed greens salad with grilled salmon was excellent each time. The hotel lobby is beautiful, rather an artistic work of art! This is a terrific hotel.
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Date of stay: May 2022
Value
Location
Service
Room Tip: If you want more quiet, ask for a room not facing Broad Street
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Philadelphia Center City
Responded 3 Jul 2022
Dear Kimberly, Thank you for so many great compliments in one heading, "Quiet, elegant, great location!" We are honored to be your hotel of choice on your visit to Philadelphia and thrilled to hear we exceeded your expectations! It would be our honor to have you join us again at DoubleTree by Hilton Philadelphia Center City. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an old building. Age has left rust spots on porcelain toilet and tub, but that didn’t bother us. New hotels squish space, but not this hotel. So many surfaces to place belongings. Down & synthetic pillows in room. Many electrical outlets for electronics; no need to bring extension cords or multi-plug outlets. Luggage racks, closets, counters are a commodity nowadays..not here. Towels are not stored above flush toilets. Air conditioner works well. Has a mini fridge & mini-store. Lovely view from the huge windows of our corner room, number 1405. Negatives: Free lobby coffee is not available, mattresses are a bit hard, carpet a bit old…but new flooring contributes to plastics and forever chemicals in the environment, parking may be difficult, although easier towards the exit. We didn’t think there were sketchy, seedy, scary people around, as others did. (I’ve always liked Hilton staff, but due to their “feel good”, not functional thermostats, central air conditioning, had been hesitant to stay at their hotels other than the Hampton chain which had old through-the-wall systems. Fortunately, this Hilton DoubleTree was nice and cool at night, although perhaps because the ambient temperature was chilly.) Parking on Saturday, March 11, 2023 cost $35. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Room 1405…quiet corner with fantastic view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Philadelphia Center City
Responded 1 week ago
We cannot thank you enough for setting time aside to evaluate your experience at DoubleTree by Hilton Philadelphia Center City. Your detailed notes are extremely appreciated! We are thrilled to read that you enjoyed our accommodations and felt our service and offerings overall exceeded your expectations. It would be an honor to have you stay with us again on your next trip to Philadelphia. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m a long time Hilton member and this was the worst stay I can recall. I had 3 issues: 1. Wi-Fi - couldn’t get connected and they ended up sending someone to my room. He was very nice, but 45 minutes of my time later they had to sign me up for the paid Wi-Fi. 2. No hot water I’m the shower. The warmest it got was lukewarm. I reported it but I find it hard to believe the hotel didn’t know. 3. Trying to get a cup of coffee - I tried to order a cup of coffee from the lady in the lobby coffee shop. She was incredibly rude and told me they were all out of whole milk. I said any other option would work. She told me I had to pick (again, no need for her to be so rude about it). I asked what she didn’t have. She told me it wasn’t her job to tell me that. I should ask about options and she would tell me if she had it. I left. There are a couple of coffee shops close by. I waited over a week after my stay before I wrote this to see if the hotel would reach out. Typically, if I have had any issues during a stay I have heard from the management within a day or two. Nothing from this group. I won’t stay here again.…
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Date of stay: February 2023Trip type: Traveled on business
Room Tip: Lots of other options close by.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Philadelphia Center City
Responded 3 weeks ago
Dear Dave, Thank you for taking the time to share your valuable insight. We are sorry your experience fell short of the high standards we have here. It sounds like there were a few times our staff could have helped you enjoy a more comfortable visit and we can assure you that your feedback will be shared with the staff to make sure we do better going forward. Your comfort and satisfaction are valued and we apologize that you left here feeling as if the issues you had were not appropriately addressed. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoy staying here after a show at the Academy of Music or surrounding theaters. Very centrally located. There is a bar in the lobby that had great drinks and offers some food options. Room is always clean and staff is ver professional and welcoming.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Ask for a room with Center City view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Philadelphia Center City
Responded 4 weeks ago
We're proud to include you among our returning guests. It's great to know that our central location, friendly staff, and clean rooms keep you coming back to see us. The next time you're in the area, please come see us again at DoubleTree by Hilton Philadelphia Center City! Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was ok, our room was nice, and the location is great! I have to mention 2 awesome staff, Ciona Thomas and Torrell who were so helpful . They were so patient, and took time to fix our problem. Will definitely go back to that hotel! thanks
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Date of stay: February 2023
Cleanliness
Service
Sleep Quality
Room Tip: we stayed in the 21st floor, and we got adjoining rooms. Great view, and glad we went that high...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Philadelphia Center City
Responded 4 weeks ago
Thank you for taking the time to leave us a review. At DoubleTree by Hilton Philadelphia Center City, we work hard to offer high-quality service to every guest, so we're pleased that this commitment was reflected in your experience. We will make sure to share this feedback with Ciona and Torrell to give them the recognition that they deserve. It was a pleasure having you here with us, and we hope to welcome you back again soon. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While staying in Center City Philadelphia for a personal trip, this whole teams of professionals at the Double Tree on Broad St. made themselves available for questions, concerns and fast response to our needs! They MADE things happen!!! Thank you staff!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Philadelphia Center City
Responded 15 Feb 2023
Dear Skip, Our amazing staff works hard to ensure all our guests feel welcome and will be proud you appreciated their exceptional service. Thank you for the lovely review! Please come stay at DoubleTree by Hilton Philadelphia Center City again soon. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
At check out no one in attendance at front desk despite within normal working hours. Seemed like a social in the back room. One of the ladies, I could had understand her, so fast talking and sounded like she was from the hood. Never once made eye contact. Asked a second staff member to kindly validate my parking ticket …for whatever reason she wasn’t prepared to do so and had to ask another . Rooms are old, well worn, carpets not clean , hair in the bathroom et etc etc . I have been travelling to Philadelphia on business fro many years and stayed in this hotel many time…this week was the last time !
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Philadelphia Center City
Responded 27 Jan 2023
Dear David, Return guests pay us the highest compliment, so we're grateful that we've had the opportunity to serve you each time you come to the area. That said, we're disappointed your most recent visit was less than satisfactory. Our team aims to deliver prompt and courteous service to all guests, so we're very sorry to hear that you had trouble getting your parking ticket validated. We know that we can deliver a better overall stay, as you've experienced many times in the past, and we truly hope you'll reconsider and join us again. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a nice place to stay with the whole family whenever your going to visit the city. The place is so quiet and clean, and when you check in they will give you some warm cookies to eat when going to your room.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Philadelphia Center City
Responded 25 Jan 2023
Dear Joe, If a relaxing family getaway is what you're looking for, look no further than DoubleTree by Hilton Philadelphia Center City. We hope that you got plenty of R&R and we look forward to welcoming you back again soon. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is the best center city Philly has to offer. It is a beautiful and updated property with the best location. The room was clean, and the bed was comfortable. The staff made us feel valued as guests. We stayed one night, but we wished we could have extended our stay.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Philadelphia Center City
Responded 13 Jan 2023
Dear Kelly, How wonderful to hear that you consider DoubleTree by Hilton Philadelphia Center City the best place to stay in the area! We're glad our clean, comfortable rooms provided you with the ideal place to rest and that you felt welcome while you were here. The next time you're in town, please come see us again. Sincerely, Jim Salvo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$205 - US$282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton philadelphia center city hotel philadelphia, doubletree philadelphia, double tree hotel in philadelphia, philadelphia doubletree
LOCATION
United StatesPennsylvaniaPhiladelphia
NUMBER OF ROOMS
481
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Claim Your ListingDOUBLETREE BY HILTON HOTEL PHILADELPHIA CENTER CITY - UPDATED 2023 Reviews & Price Comparison (PA) - Tripadvisor
Frequently Asked Questions about DoubleTree by Hilton Hotel Philadelphia Center City
Which popular attractions are close to DoubleTree by Hilton Hotel Philadelphia Center City?
Nearby attractions include Kimmel Center for the Performing Arts (0.1 km), Escape the Room Philly (0.3 km), and Macy's Philadelphia (0.4 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Philadelphia Center City?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Hotel Philadelphia Center City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel Philadelphia Center City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Philadelphia Center City?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Philadelphia Center City?
Conveniently located restaurants include Vedge, Vetri Cucina, and Butcher and Singer.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Philadelphia Center City?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is DoubleTree by Hilton Hotel Philadelphia Center City located near the city center?
Yes, it is 0.5 km away from the centre of Philadelphia.
Are pets allowed at DoubleTree by Hilton Hotel Philadelphia Center City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Hotel Philadelphia Center City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Philadelphia Center City?
The staff speaks multiple languages, including English, Spanish, and Vietnamese.