I chose this hotel because it is advertised as having a pool but pool was "closed until further notice" when I went to try to use it. Also, I had called ahead for a roll-away bed and was assured I would get one but upon check-in I was told they have never had roll-away beds. Also, upon reviewing my receipt after check-out I noticed I was charged for parking for TWO cars. It took 2 phone calls and speaking with the manager to get my money refunded.
I stayed here in late May as part of a guided tour. The hotel is absolutely wonderful and right downtown. My room, facing away from Broad St., was very quiet and comfortable. The included breakfasts were delicious. I also dined several times at the in-house restaurant, and the mixed greens salad with grilled salmon was excellent each time. The hotel lobby is beautiful, rather an artistic work of art! This is a terrific hotel.
This is an old building. Age has left rust spots on porcelain toilet and tub, but that didn’t bother us. New hotels squish space, but not this hotel. So many surfaces to place belongings. Down & synthetic pillows in room. Many electrical outlets for electronics; no need to bring extension cords or multi-plug outlets. Luggage racks, closets, counters are a commodity nowadays..not here. Towels are not stored above flush toilets. Air conditioner works well. Has a mini fridge & mini-store. Lovely view from the huge windows of our corner room, number 1405. Negatives: Free lobby coffee is not available, mattresses are a bit hard, carpet a bit old…but new flooring contributes to plastics and forever chemicals in the environment, parking may be difficult, although easier towards the exit. We didn’t think there were sketchy, seedy, scary people around, as others did. (I’ve always liked Hilton staff, but due to their “feel good”, not functional thermostats, central air conditioning, had been hesitant to stay at their hotels other than the Hampton chain which had old through-the-wall systems. Fortunately, this Hilton DoubleTree was nice and cool at night, although perhaps because the ambient temperature was chilly.) Parking on Saturday, March 11, 2023 cost $35. …
I’m a long time Hilton member and this was the worst stay I can recall. I had 3 issues: 1. Wi-Fi - couldn’t get connected and they ended up sending someone to my room. He was very nice, but 45 minutes of my time later they had to sign me up for the paid Wi-Fi. 2. No hot water I’m the shower. The warmest it got was lukewarm. I reported it but I find it hard to believe the hotel didn’t know. 3. Trying to get a cup of coffee - I tried to order a cup of coffee from the lady in the lobby coffee shop. She was incredibly rude and told me they were all out of whole milk. I said any other option would work. She told me I had to pick (again, no need for her to be so rude about it). I asked what she didn’t have. She told me it wasn’t her job to tell me that. I should ask about options and she would tell me if she had it. I left. There are a couple of coffee shops close by. I waited over a week after my stay before I wrote this to see if the hotel would reach out. Typically, if I have had any issues during a stay I have heard from the management within a day or two. Nothing from this group. I won’t stay here again.…
We really enjoy staying here after a show at the Academy of Music or surrounding theaters. Very centrally located. There is a bar in the lobby that had great drinks and offers some food options. Room is always clean and staff is ver professional and welcoming.
The hotel was ok, our room was nice, and the location is great! I have to mention 2 awesome staff, Ciona Thomas and Torrell who were so helpful . They were so patient, and took time to fix our problem. Will definitely go back to that hotel! thanks
While staying in Center City Philadelphia for a personal trip, this whole teams of professionals at the Double Tree on Broad St. made themselves available for questions, concerns and fast response to our needs! They MADE things happen!!! Thank you staff!
At check out no one in attendance at front desk despite within normal working hours. Seemed like a social in the back room. One of the ladies, I could had understand her, so fast talking and sounded like she was from the hood. Never once made eye contact. Asked a second staff member to kindly validate my parking ticket …for whatever reason she wasn’t prepared to do so and had to ask another . Rooms are old, well worn, carpets not clean , hair in the bathroom et etc etc . I have been travelling to Philadelphia on business fro many years and stayed in this hotel many time…this week was the last time !
What a nice place to stay with the whole family whenever your going to visit the city. The place is so quiet and clean, and when you check in they will give you some warm cookies to eat when going to your room.
This hotel is the best center city Philly has to offer. It is a beautiful and updated property with the best location. The room was clean, and the bed was comfortable. The staff made us feel valued as guests. We stayed one night, but we wished we could have extended our stay.
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