After coming from a crappy place Baymount this was heaven! The bed was a king, clean, nice big bathroom counter, shower/tub, and over all a great piece of property! Would recommend this property, did have a nice fire pit with bbq smokers outside. And was super quiet!
This is probably the best Best Western at which we have ever stayed. Our room was immaculate when we arrived, and we were extra pleased that the freezer in the mini-fridge was a separate section that actually kept ice cream frozen throughout our five night stay --- a rarity amongst most chain motels. The continental breakfast was Covid austere, but quite adequate including both dry cereal and microwavable oatmeal, ham and cheese empanadas, blueberry and banana nut muffins, bananas and apple and a rather slick automated pancake maker which produced two pancakes in about a minute. When we turned on our television to get the morning news, we discovered that all of the local channels were offline. The staff went to work on this problem immediately, eventually electing to swap the television for one from another unit. Kudos to their handyman, David, for taking care of our request. All staff members were friendly and went out of their way to ensure that our stay was pleasant. Since the hotel is 1/2 block from the historic downtown section of Cedar City, we were able to walk to the shops and a nearby Lin's grocery store. Great location! Our entire experience was great --- the hotel is highly recommended..…
Settle in … this will be lengthy … I planned the final night of a length stay in Utah for Cedar City and, as a Best Western Diamond Select member, opted to make a prepaid reservation at the BW Plus Cedar City. I arrived shortly after 3 pm (the published check in time), went to the front desk and was handed keys to a room. When I asked the front desk clerk where the room might be, he pointed me down a hallway. I proceeded down the hallway and came to something of a dead end — it turned out my room was in a second building at the property. I walked to that building, up a very narrow flight of stairs (slot canyons are wider) and opened the door to find a room that had not been well cleaned and was right along one of Cedar City’s main streets — in other words, lots of road noise. I returned to the front desk and asked to be assigned to a different room. The front desk clerk said he would do that — but the second room was not ready and might not be ready “for a while”. Given the bad vibe, I asked the clerk for a refund of my prepaid reservation and advised him I would find other accommodations for the night. The clerk said he could not do anything about that. I asked to speak with a manager and was told that was not possible. I did an about face, went to my car and used my phone to procure other accommodations that proved to be far better and for two-thirds of the rate I paid for the original reservation. Once into my new accommodations, I reached out to BW Customer Service and opened a ticket seeking a refund of payment for something that was in no way to BW standards. BW Customer Service advised me today that the BW Plus Cedar City manager was “standing by their position” that no refund would be forthcoming. In doing so, the manager misrepresented to BW Customer Service what had happened — saying I had add it into a second room and was displeased when in fact said second room was not ready and I would be forced to wait an unspecified amount of time. I called the BW Plus in Cedar City, spoke with said manager (Samantha), expressed my displeasure with her position and her misrepresentation of what had happened … and she hung up on me. While both BW Customer Service representatives were awesome to try and secure the refund, the property manager … not so much. The Abbey Inn down the street proved far superior and — again — at a far better rate (breakfast included). No doubt there are other Cedar City lodging properties that would prove to be a better and far more pleasant experience when there … and by all means go out of your way to eat at Centro Woodfired Pizza (outstanding).…
Overall, I loved this room. It was huge, and it even had a really nice free-standing magnifying mirror. It was overall clean, but the towels had a musty smell. This was my only complaint, but sadly, it would make me not want to stay again.
Property is convenient to downtown, updated furnishings, outstanding house service by Rocio, and a good breakfast selection. Will definitely return on our next trip through the area. We were on a 3-days camping trip to eastern Nevada and decided to go through Cedar City.
Upon arrival at normal check in time, young lady at desk was curt, without telling me where to fine the room and handed me the key for a room that turned out to be five feet from the desk next to the breakfast room. We had made reservations 6 months ahead with Best Western membership website and had asked for a quiet room. I turned around and asked for another room and was made to wait at the end of the line to get another room. Without directions, we searched for the room and had to wait again in back of the line for directions to another building on site. The clerk informed us she had shown us on a map where it was..really? Quieter building, decent room, next to laundry room for maids used early in morning. A nicer desk clerk greeted us the next morning. A minimum stay of 2 days...why???…
Very well maintained and the court yard is really great with fire pit, giant chess set, fun area for kids, beautiful landscape. All employees are ready to do whatever they can to help. The breakfast is just standard but we didn't have to go out.
The staff made sure all our needs were met. Very friendly and professional. Breakfast was good and had different hot food every day. Located near restaurants, supermarkets, and other attractions. Very satisfied with cleanness.
Large and in the heart of Cedar City, we highly recommend staying at this hotel! The guest services were outstanding, the room was clean, and the breakfast selections were bountiful. The hotel is steps away from the cute downtown area where there are museums, shops, and restaurants to peruse. You can enjoy s'mores in the back area with the big fire pit, and in the summer, we noted the vegetable garden would be in full-swing. Adjacent to the property is the best little bakery and ice cream shop, as well as a Chinese restaurant. We also noted RV hook-ups in the back. This hotel has it all, and for a very reasonable price!
A return visit to this property due a very clean and well maintained motel. The front office staff always very courteous. Convenient location for restaurants. Cedar City well situated for visiting National and State Parks.
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