voco the Franklin New York, an IHG Hotel
164 East 87 Street Off Lexington Avenue, New York City, NY 10128
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Avg. ₱16,678 /night, 3/27 - 3/28
₱29,086
per night
₱20,574
per night
₱12,061
per night
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About
#346 of 507 hotels in New York City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Housed in a 19th-century brownstone, voco® The Franklin combines historic charm with modern glamour in the cultural heart of New York City. Nestled on a quiet, tree-lined street, our Upper East Side hotel offers a comfortably chic haven in Manhattan. Step outside to explore NYC attractions, including the Museum Mile, Guggenheim Museum, and Central Park. Discover designer stores and restaurants along glitzy Madison Avenue. Walk to the subway lines and ride the train just four stops to Yankee Stadium. Enjoy contemporary comfort and European style in our guest rooms with free Wi-Fi and flatscreen TVs. Choose from our cozy rooms; with one bed in 130 sq. ft., they're ideal for solo travelers. Corner queen rooms offer 150 sq. ft., while our spacious king studio rooms offer 220 sq. ft. We also have 220 sq. ft. rooms with two double beds if you're traveling with friends or family. These sophisticated NYC retreats feature crystal chandeliers, original art, and glass-enclosed showers.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Public wifi
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
24-hour security
Baggage storage
24-hour front desk
Non-smoking hotel
Room features
Allergy-free room
Desk
Housekeeping
Seating area
Telephone
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Private bathrooms
Wake-up service / alarm clock
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighborhood
Historic Hotel
Languages Spoken
English
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
6.9 km•
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Teterboro Airport
12 km•
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86th St
2 min•New York City Subway
Rental Cars
219 Restaurants
within 0.5 kilometers
Reviews
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Detailed Reviews
I am sensitive to the energy in a hotel. This one has a lovely energy creates by a blend of the people who work there, the historic building, a compact room decorated tastefully with all we needed (we took the larger room) and the location. Great value in New York.
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Date of stay: March 2025Trip type: Traveled as a couple
Room Tip: Try book one of the large rooms (unless you have little luggage and are there briwfly) Even they...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favorite
This is a fantastic hotel in a great location. Every front desk staff I interacted with were very friendly and helpful. The lobby and rooms are stylishly decorated and well-maintained. The bed was very comfortable, and bed and bath linens are quality. The rooms are small, but nobody should be complaining about it. This is typical for Manhattan hotels unless you are paying upwards of $600/night. I would definitely stay here again.
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Date of stay: June 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Jun 13, 2023
Dear katg9288, Thank you for posting about your experience with voco The Franklin New York. It is such a pleasure to see that you enjoyed your stay and had some memorable encounters with our staff members while benefiting from our great location. We hope that you will return for your next adventure in New York City. Warm Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Franklin for several nights in July. The location is outstanding and the rooms, while very small, are cozy, decorated nicely and the bedding is very comfortable. We appreciated using the Beekman 1802 toiletry items and the shower had good water pressure. I’m glad we only brought carry-on bags as there was very little room to store our bags without tripping over them. We had some trouble with the AC in our first room (it kept turning off) and were moved to another room after this happened several times. I see from the below reviews that other guests mentioned enjoying complimentary coffee specialty drinks and cold water. While we went in and out of the hotel several times during each day, we were offered bottles of water only once during our entire three day stay. On one occasion, the desk agent offered water bottles to other guests in the lobby, but she did not offer any to us even though we were standing two feet away and I was too embarrassed to ask; so, you may want to inquire about this benefit. There was a very nice Starbucks and a Whole Foods store located at the end of the block. For those who have accessibility issues, the front entrance has several steps that must be climbed in order to enter the hotel and the front desk agent declined to call us a taxi when we were leaving and asked for her help. Despite these blips, I think we would stay again, but they detracted from an otherwise very nice if somewhat expensive stay.
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Date of stay: July 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Aug 26, 2021
Dear junodee, Thank you for taking the time to share your experience online of your recent stay with us. I am so happy to see that you enjoyed your stay at voco The Franklin New York! We do offer the first "round" of specialty espresso beverage for all of our guests as part of the inclusion in our destination fee. I apologize if the staff made you feel uncomfortable by not offering bottled water each day, we strive to deliver consistence and exceptional service to all of our guests. We try our best to offer water to all guests particularly on hot days, but it is always available upon request. While the few steps at the entrance can be cumbersome, we do have a portable ADA lift for any guests that require accessibility access. The front desk team does their best to help with taxi's, but they don't tend to come through our cross street regularly. We typically recommend catching one from either corner as they are far more frequently driving by in the other direction. We look forward to welcoming you again the next time you come to visit the Upper East Side! Thank You, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a room this past Tuesday night .
There were so many great last minute hotels to choose from but since our children live very close by the Franklin , that’s where we booked . We have stayed there a few times before and it had been always fine. I had just never have been a big fan of their dark navy walls with framed pictures of owls that look like they are staring at you, (that is their signature decor) but our experience had always been a good otherwise. When we got to our room this time it was so disappointing. The room was a weirdly shaped corner tiny room. It was so small of a room that the the sink and mirror from the bathroom were right next to the side of the bed . The bed was ten inches from the wall on the other side which made it very uncomfortable to get in and out of the bed on that side. It was obvious that the sink and mirror did not belong in the bedroom but the bathroom was extra small too. I was awkward
My husband went down to the front desk and asked if they could move us to another room but unfortunately the woman that was working was not helpful and said thats what we booked and we would have to pay more to upgrade if we wanted another room. There was no reason for her not to change our room.
If I had not stayed there before a few times and if it was even a slight bit busy I would have totally understood but that was definitely not the case. They chose not accommodate us .The Franklin hotel is on the upper east side, at 164 E 87th street We were totally disappointed in their lack of customer service . We expected better from this hotel and do not recommend staying here. NYC has many great hotels who care about the comfort of their guests especially customers who have come back before. On a positive note, we enjoyed the cookies that were given to us at check in and the woman at the check out desk was very lovely and the best part of that hotel experience so kudos to who hired her.
Mr & Mrs LaRocca
There were so many great last minute hotels to choose from but since our children live very close by the Franklin , that’s where we booked . We have stayed there a few times before and it had been always fine. I had just never have been a big fan of their dark navy walls with framed pictures of owls that look like they are staring at you, (that is their signature decor) but our experience had always been a good otherwise. When we got to our room this time it was so disappointing. The room was a weirdly shaped corner tiny room. It was so small of a room that the the sink and mirror from the bathroom were right next to the side of the bed . The bed was ten inches from the wall on the other side which made it very uncomfortable to get in and out of the bed on that side. It was obvious that the sink and mirror did not belong in the bedroom but the bathroom was extra small too. I was awkward
My husband went down to the front desk and asked if they could move us to another room but unfortunately the woman that was working was not helpful and said thats what we booked and we would have to pay more to upgrade if we wanted another room. There was no reason for her not to change our room.
If I had not stayed there before a few times and if it was even a slight bit busy I would have totally understood but that was definitely not the case. They chose not accommodate us .The Franklin hotel is on the upper east side, at 164 E 87th street We were totally disappointed in their lack of customer service . We expected better from this hotel and do not recommend staying here. NYC has many great hotels who care about the comfort of their guests especially customers who have come back before. On a positive note, we enjoyed the cookies that were given to us at check in and the woman at the check out desk was very lovely and the best part of that hotel experience so kudos to who hired her.
Mr & Mrs LaRocca
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Date of stay: February 2024Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at voco the Franklin New York, an IHG Hotel
Responded Feb 28, 2024
Hi rlarocca87, Thank you for staying at the voco the Franklin New York and sharing your experience. We appreciate you for choosing IHG® Hotels & Resorts as your travel partner. We work hard to provide our guests with a memorable experience, and sorry for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Your feedback will be used to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for taking the time to provide your insights and allowing us to improve. Sincerely, Crisel V. Case Manager IHG® Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was booked in at the Franklin for a week in April this year. I had stayed there before and had a room that was just about acceptable in size, but the location suits us and we decided to stay there again. As most Franklin reviews say, the staff are very welcoming and helpful but one must know, this is a hotel with rooms only. There is no catering at all beyond a coffee machine in the entrance. Neither is there a doorman or anyone to assist carrying heavy suitcases up the narrow stairs to the entrance.
To say the room we were allocated was small was an understatement. The bed, not that big, was against one wall and only left a narrow passage on the other side with an equally narrow space between the end of the bed and the window in front. No space at all for bedside tables. Instead of a cupboard, there is a small rail about 5 inches long with one end in the wall and the other attached to a partition. No drawers. You must live out of your suitcase but there’s no space to put it. The bathroom is so small it could only accommodate a narrow shower cubicle and a toilet. The wash basin is in the bedroom. There’s nowhere to put your vanity kit in the bathroom or near the wash basin in the bedroom. In another review someone mentions that the rooms are small, but you’d have to pay over $600 a night for more space. Well, my quote for two of the nights was $641.54 plus tax and other charges. If IHG can get a price like that, for a postage-stamp sized room, good luck to them.
My wife and I couldn’t spend a week in such a cramped space lacking entirely in facilities. As the hotel was full, we couldn’t switch to a larger room, so we checked out immediately and were charged for 1 night. That’s fair enough, except when I asked to pay or part pay with my IHG points acquired on a previous visit, I was told that in order to use the points, the room must be booked via the rewards web site. So much for being able to use IHG points. They’re obviously not worth the paper they’re written on unless you know the secret of how to make a booking if you wish to use them as payment or part payment.
To sum up, the Franklin is in a good position in the upper east side and the staff are great but as for the room we were allocated, it wasn’t fit for anything more than putting your feet up for a few hours and definitely nothing more than that. I won’t be staying there again! It hasn’t done much for my faith in the IHG group either or their loyalty scheme.
To say the room we were allocated was small was an understatement. The bed, not that big, was against one wall and only left a narrow passage on the other side with an equally narrow space between the end of the bed and the window in front. No space at all for bedside tables. Instead of a cupboard, there is a small rail about 5 inches long with one end in the wall and the other attached to a partition. No drawers. You must live out of your suitcase but there’s no space to put it. The bathroom is so small it could only accommodate a narrow shower cubicle and a toilet. The wash basin is in the bedroom. There’s nowhere to put your vanity kit in the bathroom or near the wash basin in the bedroom. In another review someone mentions that the rooms are small, but you’d have to pay over $600 a night for more space. Well, my quote for two of the nights was $641.54 plus tax and other charges. If IHG can get a price like that, for a postage-stamp sized room, good luck to them.
My wife and I couldn’t spend a week in such a cramped space lacking entirely in facilities. As the hotel was full, we couldn’t switch to a larger room, so we checked out immediately and were charged for 1 night. That’s fair enough, except when I asked to pay or part pay with my IHG points acquired on a previous visit, I was told that in order to use the points, the room must be booked via the rewards web site. So much for being able to use IHG points. They’re obviously not worth the paper they’re written on unless you know the secret of how to make a booking if you wish to use them as payment or part payment.
To sum up, the Franklin is in a good position in the upper east side and the staff are great but as for the room we were allocated, it wasn’t fit for anything more than putting your feet up for a few hours and definitely nothing more than that. I won’t be staying there again! It hasn’t done much for my faith in the IHG group either or their loyalty scheme.
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Date of stay: June 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Stay elsewhere for less money and use taxi's if the location is important.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at voco the Franklin New York, an IHG Hotel
Responded Jul 17, 2024
Hi Matthew L, We thank you for providing feedback and staying at our voco The Franklin New York. We appreciate you as a valued guest and for choosing IHG Hotels & Resorts as your travel partner. We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with our hotel management for reference and improvement. I sent you a private message to discuss this further. I hope you read it at your most convenient time. Sincerely, Frenzel A. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fortunately I stayed only 1 night, chosen because close to the point where I returned a rental car. The room for 4 they gave us was just shameful! It would have been small even for 2. Besides the beds there was nothing. There was no room to pack, no room to put your clothes down. The tiny bathroom, the sink stuck between two walls, was so narrow that you couldn't even wash. All this for $390 without nenache breakfast. The week before I had stayed in Midtown for 1 week spending $300 a night with breakfast included and in a much larger room. Outrageous price even for Manhattan, they should not even allow to sell such a room for 4 people. My experience was totally negative, I would not Recommendation
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Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had a wonderful stay at The Franklin! Would definitely recommend it for people wanting to visit the Upper East Side, the museums (especially The Met and The Guggenheim), Central Park, and who don’t mind some walking. We took the #6 subway from right around the corner (you can buy a $33 pass for unlimited travel on all of the routes for the entire week) and went everywhere in the city easily from there. Great room that was clean, quiet and modern (in a character building), friendly and helpful staff, and a fantastic breakfast place nearby (Le Pain Quotidien). Enjoyed some great restaurants (try the Pastrami Deli and AOC East) within walking distance. Glad we didn’t stay near Times Square. Would definitely recommend The Franklin for a great place to stay in NYC!
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Loved this hotel and recommend it for people who are willing to walk and take the subway. We felt...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This newly renovated boutique hotel on the upper east side was sparkling clean, stylish, and felt very safe during the COVID era. Even our bathroom was impressive, both from a design perspective and cleanliness. The location could not be more perfect, as we did not even need to leave the immediate neighborhood to enjoy some of the best that NYC has to offer, including incredible bagels at Tal Bagel (on Lexington), delicious coffee at Birch (on 58th), and superb wine at Somm Time (a mere 50 ft away at the end of the block). Staff was very attentive and polite. Already looking forward to our next stay!
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Date of stay: November 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Nov 12, 2020
Dear chriswE1293GY, Thank you for choosing the Franklin Hotel as your hotel for your recent stay in NYC, and thank you for taking the time to share your thoughts about your stay on-line. It sounds like you had a great time in NYC and we're happy to have been a part of that. We love getting feedback about our renovation and more importantly the cleanliness of the hotel! We look forward to seeing you again. Thank You, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Franklin boasts an impressive trifecta of style, splendor, and safety. We went for a simple overnight and got greeted by a beautiful and cozy reception area with sanitizing areas, and staff wearing masks. We were on the top floor; the hallways are very quiet, and the elevator feels like you are on a Victorian set.
Our room had plenty of light and the overhead was on a dimmer (which I love). As others have mentioned the hot water was plentiful and they provide beautiful local soap and plush towels. The beds are incredibly comfortable.
There is great outdoor eating and drinking options (with heaters) just steps away. You can find any cuisine you want within blocks. I would recommend staying more than one night to explore the dinner, coffee, and cocktail options all around you. Highly Recommend.
Our room had plenty of light and the overhead was on a dimmer (which I love). As others have mentioned the hot water was plentiful and they provide beautiful local soap and plush towels. The beds are incredibly comfortable.
There is great outdoor eating and drinking options (with heaters) just steps away. You can find any cuisine you want within blocks. I would recommend staying more than one night to explore the dinner, coffee, and cocktail options all around you. Highly Recommend.
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Date of stay: November 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded Nov 25, 2020
Dear George H, Thank you for posting about your experience with VOCO The Franklin New York. It is such a pleasure to see that you enjoyed your stay and had some memorable encounters while benefiting from our great location .Having recently renovated, we really tried to maintain the original charm while bringing in modern features. We hope that you will return for your next adventure in New York City. Kind Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for 3 nights from 2024.2.18 to 2024.2.21. I booked the 2 double bed room directly on the hotel website.
This is by far my favorite midtown hotel in New York. Exceptional location (walking distance to the MET, Guggenheim) close to subway station, countless cafes, bakeries, restaurants and shops. It is also a relatively quiet area at night. While the room was small but enough to accommodate two adults and a child, there is adequate size common area in the first floor for chatting, some work, and eating.
It looks like the room has been recently renovated and the pre-war style elevator is surprisingly fast.
The two receptionists are very nice, friendly and helpful. I will definitely stay there when I visit NYC.
Hotel Tips
1. Book through the hotel website (better selection and competitive price). If you use capitaloneshopping, it often gives you 10-15% money back.
2. Use the common area on the first floor for to-go eating.
3 Use the parking lot across from the hotel. I paid $40 a day. I searched alot for better price but realized that this was a really competitive price.
This is by far my favorite midtown hotel in New York. Exceptional location (walking distance to the MET, Guggenheim) close to subway station, countless cafes, bakeries, restaurants and shops. It is also a relatively quiet area at night. While the room was small but enough to accommodate two adults and a child, there is adequate size common area in the first floor for chatting, some work, and eating.
It looks like the room has been recently renovated and the pre-war style elevator is surprisingly fast.
The two receptionists are very nice, friendly and helpful. I will definitely stay there when I visit NYC.
Hotel Tips
1. Book through the hotel website (better selection and competitive price). If you use capitaloneshopping, it often gives you 10-15% money back.
2. Use the common area on the first floor for to-go eating.
3 Use the parking lot across from the hotel. I paid $40 a day. I searched alot for better price but realized that this was a really competitive price.
Read more
Date of stay: February 2024Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No lounge at this property
Yes, you can book for a one night stay.
They bearly have a reception!
My recommendation is that you do not stay there. It was expensive for the quality of the hotel.
When we checked out we were offered the option of leaving our luggage, but it wasn't necessary. I'm not sure why DEngelJ said to not stay there. We enjoyed it more than any other NYC hotel in which we've stayed. It is quaint, good location, and the staff was excellent. It's not the Ritz, but it is also affordable (by NYC standards).
"Try book one of the large rooms (unless you have little luggage and are there briwfly) Even they are small but perfectly adequate. "Read full review
"There is a little coffee/snack shop on the ground floor. There is enough seating both inside and out for families, if needed"Read full review
"Travel light or diet to prepare for a small room. LOL Forgot to add that by the end of the week I loved the quaint elevator and NY photos."Read full review
PRICE RANGE
₱19,391 - ₱29,952 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the franklin hotel new york city, franklin new york city, franklin hotel new york city
LOCATION
United StatesNew YorkNew York CityUpper East Side / Carnegie Hill / Manhattan
NUMBER OF ROOMS
50
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about voco the Franklin New York, an IHG Hotel
Which popular attractions are close to voco the Franklin New York, an IHG Hotel?
Nearby attractions include Carl Schurz Park (0.3 km), 92nd Street Y Tisch Center for the Arts (0.4 km), and Brandy's Piano Bar (0.3 km).
What are some of the property amenities at voco the Franklin New York, an IHG Hotel?
Some of the more popular amenities offered include free wifi, kids activities, and baggage storage.
Which room amenities are available at voco the Franklin New York, an IHG Hotel?
Top room amenities include a flat screen TV, a desk, and a seating area.
Is parking available at voco the Franklin New York, an IHG Hotel?
Yes, secured parking is available to guests.
What are some restaurants close to voco the Franklin New York, an IHG Hotel?
Conveniently located restaurants include Bua Thai Ramen & Robata Grill, Shake Shack Upper East Side, and San Matteo Pizza Espresso Bar.
Are pets allowed at voco the Franklin New York, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to voco the Franklin New York, an IHG Hotel?
Many travellers enjoy visiting United Nations Headquarters (3.7 km), Theodore Roosevelt Birthplace National Historic Site (5.4 km), and Hamilton Park (5.4 km).
Does voco the Franklin New York, an IHG Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is voco the Franklin New York, an IHG Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.