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Stewart Hotel

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Traveler (2863)
Room & Suite (1423)
Dining (67)

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About

#376 of 498 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Just right for those who love the thrill of Broadway life and live performances, Stewart Hotel captures the spirit of a buzzing pre-show Broadway theater. Guests gather under high ceilings and flow between its New York-inspired lobby, stunning ballroom, designer event space and, spacious suites.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Paid wifi
Restaurant
Breakfast available
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Room service
Kitchenette
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Telephone
VIP room facilities
Iron
Laptop safe
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Languages Spoken
English, Spanish
8,436Reviews319Q+A100Room tips
Traveler rating
  • 3,982
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  • 567
  • 576
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Cruiser02900213315 wrote a review May 2023
1 contribution2 helpful votes
Place is horrible. The smell of urine in the room was so bad I had to leave and find another hotel. My friend's that booked the room left as well. Never again will I step foot in this Hotel. Staff was very rude when they complained about the smell and didn't want to give them a refund. They ruined our trip to New York in a matter of minutes. Stay somewhere else, Stewart Hotel is a nasty place in my opinion and you won't be happy with your stay.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: There are hotels everywhere in New York, this isn't a place you would enjoy yourself and be able...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Davinder C wrote a review May 2023
38 contributions8 helpful votes
Delighted to see its shut for good. The place was awful. Dirty rooms and towels. Terrible service and far too expensive. My complaint is still unresolved months after submitting it. Thus almost ruined our us holiday. Fortunately we stayed at the fairmont after and recovered.
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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amberlillie wrote a review Feb 2023
Worcestershire, United Kingdom16 contributions19 helpful votes
The staff were all very nice and we were upgraded on arrival to a suite. The room was a little odd, with a huge living area and quite a small bedroom area, we had 2 bathroom/showers and a large kitchenette (we didn't use), The room was tired, with stains on the blinds, the carpet was frayed in places. The bathroom cleanliness was questionable, i wasn't sure if it was dirt or miscolouring. The temperature was nicely controlled in the room. The floor we were on had a vert distinct smell of weed the whole time we were there, despite not being able to smoke in the hotel! The location is good just a few moments from Macys, and around 15 mins to Times square. Plenty of places to eat in the vicinity. Overall, it was fine, the decor didn't bother me to bad as it was a shirt break and we were mostly out of the room, but more attention to cleanliness would be a good move for the hotel
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Date of stay: December 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Charleigh G wrote a review Feb 2023
1 helpful vote
They take a $300 deposit and never return it! Me and boyfriend are both students and had no warning of a deposit being taken. After getting home they didn’t send the money and are now denying they owe us!! It is disgusting behaviour. Please no one ever stay here!!
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Nicola B wrote a review Feb 2023
1 helpful vote
Nightmare on seventh avenue Please avoid this hotel at all costs, on our first night the bedroom ceiling had water pouring through and we had to use pans to collect the water, was told by maintenance nothing could be done. Bedroom not cleaned when we arrived had nuts remnants on the floor by the side of the bed, blinds falling off, receptionist tells untruthful and the manager too busy to speak to guests and when you do finally speak to him no apologies just rude
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Date of stay: December 2022
Value
Location
Service
Room Tip: Please avoid at all costs this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from StewartHotelNYC, General Manager at Stewart Hotel
Responded Feb 4, 2023
We appreciate your feedback, H8056KWnicolab. We're disheartened that your time with us was less than ideal. We regret that our staff and the condition of our property failed to meet your expectations. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention. We hope you give us another chance to host you soon so we can share a more positive experience. Xerxes Cursetji General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alison S wrote a review Feb 2023
2 contributions4 helpful votes
I took my daughter to New York for her 18th birthday. On arrival, I was asked to provide credit card details for a $300 security deposit and was assured it would be returned on check-out. During our 4 night stay, we had several issues with the quality of the hotel. Firstly, we had to request our room was cleaned and our towels changed. Then we arrived back from a day's sight seeing to find that our door was ajar and our key cards no longer worked. We were offered no apology for the fact that our belongings were left vulnerable all day and the explanation for the key cards failing to work was that the clocks had gone back that morning. Despite trying several times to get key cards that would unlock our door, they eventually had to move us to an alternative room. Both of the rooms were shoddy and unclean, particularly the bathrooms. The coffee provided in the rooms was undrinkable and we went across the road to the nearest Starbucks each morning. On check-out I enquired about the security deposit and was told that it had already been refunded to my card. A couple of days after I returned home, I saw a charge to my card by the hotel of $168. I immediately emailed to find out what this charge was and, almost three months later, I am still waiting for a response. I also spent over £10 in mobile phone charges trying to call the hotel but have never received a response to my voicemails. I then contacted my bank and disputed the charge. They have investigated on my behalf and have discovered it was a standard fee for the coffee in the room, the laundry service and use of the gym. As previously mentioned, the coffee was undrinkable and we had to ask for our towels to be changed. We did not once use the gym. The hotel informed my bank that these charges are clearly on their website but I had booked via TUI so did not use the hotel's website. At no point during the check-in procedure was I informed that this charge would be applied to my card. I feel like this hotel has mugged me as there is absolutely nothing I can do to get my money back. In conclusion, this is an unkempt, dirty hotel with incredibly poor customer services, who charge you for services they have not provided in a very underhand manner. It's worth noting that you can no longer book this hotel via TUI.
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Slavenko D wrote a review Jan 2023
Beirut, Lebanon4 contributions1 helpful vote
They practice charging a deposit of 100$ per day for every day of your stay, and they never return this amount to you. I stayed in this hotel in October 2022, and even though I contacted their customer service numerous times, to this date, they never returned $300 to me. I still don't understand why they even charged a deposit of $300 when there was nothing in my room to spend on, no mini-bar, not even a shower gel..only some ratty towels....not even a bottle of water as a courtesy. Very unprofessional and disappointing.
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Date of stay: October 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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David S wrote a review Jan 2023
Fleetwood, United Kingdom13 contributions9 helpful votes
+1
Hotel very shoddy, lots of refugees/homeless staying in guarded basement, our room on 13th floor lefta lot to be desired, one of baths & shower not working, plug sockets faulty, no bedding for sofa bed, they seemed to put the americans in best rooms and all others in shoddyrooms, handles hanging f doors, avoid at all cost
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tracy Q wrote a review Jan 2023
4 contributions
Was put in this hotel when the one we booked closed to house asylum seekers 3 weeks before departure. We originally booked Times Square region having visited twice before so knew the location we wanted. This hotel is directly opposite Maddison square garden and close by Macy’s and Empire State Building. The hotel and foyer is definitely 3*but the room was a 2*at the best. Limited hanging space and drawers for a family of 4. Only 6 coat hangers on a rail hidden with the safe in a small walk in lobby area as you entered room. Only 3 drawers and a bedside cabinet for rest of clothes so ended up living out of a suitcase. (Maybe this is why they provide an iron and ironing board in same small lobby area). The bathroom is small compact but clean, however in hotels generally a fabric shower curtain is unhealthy and out-dated, a bi-folding glass panel would have been cleaner and more practical and not stick to you during your shower. The air con unit had big gaps to the outside and we had to call guest services who came and put a plastic cover over it to block the draft. The window had a dirty blind up to it from the inside and the windows were dirty inside and out, not that we had a view. The bedding and towels were clean which was a big positive and the beds very comfortable after a full day of sight seeing. The only seat in the room was one small plastic chair up to a plastic folding table with a coffee machine on it which didn’t look very clean so was never used. Overall amazing trip but disappointing hotel, however as I said , wasn’t our hotel of choice. Didn’t use any amenities like restaurant or gym as was too busy living and loving the sights of NYC.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from StewartHotelNYC, General Manager at Stewart Hotel
Responded Jan 17, 2023
Thank you for taking the time to share your feedback, 567tracyq. While we're glad you enjoyed your time with us, we regret that your experience was anything less than perfect. We hold ourselves to a higher standard so we'll be sure to discuss your concerns with the appropriate members of our management team so that we may improve moving forward. We look forward to hosting you again so we can share with you the high caliber experience our guests are accustomed to. Xerxes Cursetji General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katie H wrote a review Jan 2023
1 contribution
Lovely hotel with friendly staff . Unfortunately the cleaning was not the best . We found a potato under our bed on the first night there and no matter how many times we asked house cleaning they never did anything . My husband t shirt fell behind the unit below the tv when we got it back we found at least two other t shirts plus numerous other items …
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from StewartHotelNYC, General Manager at Stewart Hotel
Responded Jan 14, 2023
We appreciate that you took the time to share your feedback, KatieH293. We're glad you had a pleasant stay with us despite our cleanliness not exceeding your expectations. We've addressed your concerns with the appropriate members of our management team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to. Xerxes Cursetji General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
affinia manhattan hotel new york city, affinia manhattan new york city, affinia manhatten, southgate tower new york
FORMERLY KNOWN AS
Manhattan NYC – An Affinia Hotel
LOCATION
United StatesNew YorkNew York CityTenderloin / Chelsea / Manhattan / Midtown
NUMBER OF ROOMS
610
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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STEWART HOTEL - UPDATED 2023 Reviews & Price Comparison (New York City) - Tripadvisor

Frequently Asked Questions about Stewart Hotel
Which popular attractions are close to Stewart Hotel?
Nearby attractions include Escape Room Madness (5th Floor) (0.4 km), Madison Square Garden (0.2 km), and The Museum at FIT (0.3 km).
What are some of the property amenities at Stewart Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Stewart Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Stewart Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Stewart Hotel?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Stewart Hotel?
Conveniently located restaurants include Liberty Bagels Midtown, Best Bagel and Coffee, and Johny's Luncheonette.
Are there opportunities to exercise at Stewart Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Stewart Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Stewart Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Stewart Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Stewart Hotel?
The staff speaks multiple languages, including English and Spanish.