Let me start off by saying the concierge and restaurant staff were very helpful and friendly during our 3 night stay. This hotel might be for you if you don’t mind bright lights in your windows or loud noises from the busy Times Square area. My 2 star review comes for other reasons: - Our room 1602 was very loud at night with Times Square street sounds (cars revving engines at all hours, music, & garbage trucks) - You have to take an elevator to the lobby the transfer from there to the elevators up to your room. We waited for 10-15 min for elevators upon arrival because not all of their 3 elevators were operating. We waited for these elevators almost every time we went up to our room - The last two nights people beside us were slamming their doors until at least 1:45am. They had a screaming kid that we could easily hear through the walls. We called the front desk who sent up security. That did not solve the noise issue. We called the front desk a second time, and they offered to send security up again (at 1:45am) but said they could not switch our room bc the hotel was fully booked. We had to wake up at 4:30 to make it to the airport, so that was a torturous night. We paid a lot to stay here for an overall poor experience, and we are shocked the hotel did not offer to provide some type of reimbursement. To be honest the sleeping here was miserable. We got next to no sleep. Def would not stay here again for the reasons listed above.…
Loved our 4 night stay at this hotel, right in the heart of times square, nice clean rooms, great views from window, great views for breakfast, breakfast was nice. Only thing I would say is the cost to use WiFi was steep but probably same for most hotels in the area.
Stayed at the hotel during Easter Weekend for a Staycation. Room: Booked a terrace room on the 4th Floor. The room itself was very roomy and very clean. The bed and rollout were quite comfortable. The layout of the room was somewhat strange with the glass sink outside of the bathroom right next to the bed. The terrace was large but adorned with fake grass and "farm animals" on the terrace next door. Great view of Times Square and area. Large building A/C unit on 4th floor made for much noise on terrace, but the room was well sound proofed once terrace door was closed. Common areas: Strange. Upstairs lobby resting area adorned with "Q-tips" on the ceiling (see picture). In one area there were two with yellow staining which I told my wife looked like Q-Tips with ear wax. Each floor has some kind of design or art in the elevator waiting area. Our floor had a chair made of old shirts. Another had doorknobs on the wall. Some floors had the "farm animals" and I presume the others had some sort of "artwork." Service: Great. Location: Phenomenal! Overall: Nice unique stay. We thoroughly enjoyed our selves.…
Once you get past the shock of the entrance, that the elevators are slow, that the AC isn’t really AC, that other than a nice breakfast the restaurant isn’t much to speak of you’ll realize that you chose this place for its location. If you want to be in the heart of Time Square this place fits the bill. But you can do so much better. I’m a loyal Marriott customer and it’s brands but this leaves a lot to be desired. Key features, the in room safe’s door won’t stay up that’s a safety challenge, the AC won’t cool any lower than 72 degrees and the elevators are slow.
I came here with a friend for a girls' weekend in NYC. We had an amazing time, starting with the hotel. The Renaissance Hotel is a great place to stay, in a convenient location, with amazing rooms and super cool views. It has a very boutique hotel feel with a modern, hip vibe. We especially loved the bar and lounge areas on the 5th and 6th floors. However, the very best part of our stay was our wonderful concierge, Duke. He was thoughtful, kind, attentive, funny and gave us great recommendations for food, shopping and entertainment. You definitely want to include a stay here on your next visit to the city and make sure you check in with Duke to round out your visit. I am already planning my next stay here when I bring my kids in a few weeks!
Good hotel in a great location. Overall the hotel felt safe in the middle of Times Square. The rooms were clean and when housekeeping was requested they took care of our room early in the day. As others have said we could hear the street noise on the 16th floor, but using a white noise app resolved that issue easily. Only negatives were that we could not get the room extra cool but temperatures were in the 90s. Also we could not get the hot water from being too hot at non-peak usage times. Mornings and evenings things were just right with the water temperatures. Some reviews complain about the $30 location fee per day, but they will take it off if you refuse the voucher. We would stay again especially if we were going to Broadway shows.
Room was nice but even on the 17th floor the street noise was quite loud. Luckily I am used to sleeping with the white noise app on my phone. I don’t like that there is a resort fee but it can be used as credit at the restaurant so we did that one night.
Beautiful hotel in the middle of it all in Times Square. Staff was wonderful. We weren't able to get a late checkout but they will hold your luggage if there's anywhere else you want to go/see on your last day. They'll also hold your luggage prior to check-in which is helpful if you arrive early so you can start sightseeing immediately. Within walking distance to theaters/5thAve/Central Park/Empire State Bldg//Restaurants & Subways to Lower Manhattan for 9/11 Memorial & Statue City Cruises Ferry to Liberty/Ellis Island & pretty much anywhere you want to go if you're not able to walk a lot. I'd definitely stay here again!!!
We've stayed here several times, the rooms are pretty nice, though the dreaded sliding door for the bathroom is not my favorite. We skipped the restaurant and bar this time, there are so many places to go right outside. I love the location, you're a 5-10 minute walk to just about every broadway theater, and the TKTS half price ticket booth is a block away. Times Square can get noisy late night Saturday night - now you've been warned. It's close to most of the subway lines, so you can easily get downtown or to Brooklyn from here. We'll be back.
Marriott property with a great location for a theatre visit. Within walking distance of several theatres and easy access to a variety of restaurants. The entrance is on the lower level of the hotel with the lobby on the next floor. Orienting oneself to different elevators proved to be only complication. Nice dining area with free breakfast to Marriott Elite members. I will definitely return for future events.