Sanctuary Hotel New York
132 West 47TH Street, New York City, NY 10036
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About
#174 of 512 hotels in New York City
Location
Cleanliness
Service
Value
Sanctuary Hotel New York brings an authentic Manhattan lifestyle boutique hotel experience and European inspired hospitality to New York City. "Winner of the International Hotel of the Year 2011 at the European Hospitality Awards", the Sanctuary Hotel New York is located in the heart of the theatre district and Times Square at 47th St. between Sixth Avenue and Seventh Avenue. Our discrete luxury lifestyle hotel offers personalized service and stylish accommodations with 111 well-appointed rooms, richly decorated with a warm palette that include deep orange, chocolate brown and cognac. Over-sized leather headboards compliment the luxurious sheets, duvets and terry while crystal chandeliers add glamour and an overall ambiance that is both inviting and warm.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Evening entertainment
Nightclub / DJ
Car hire
Business Center with Internet Access
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Complimentary welcome drink
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Rooftop bar
Taxi service
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
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Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Romantic
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
570Restaurantswithin 0.5 km
278Attractionswithin 0.5 km
Contact
132 West 47TH Street, New York City, NY 10036
Getting there
47–50 Sts – Rockefeller CenterNew York City Subway3 min
49th StNew York City Subway3 min
4713Reviews109Q+A100Room tips
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I originally booked the Redbury Hotel for my partners 30rh birthday but due to covid and staffing they rearranged our booking to the sanctuary. We arrived New years eve and enjoyed 4 nights in this beautiful hotel. Location is fab! I was pregnant at the time so made use of the tubes at the end of our road. The hotel is right in the middle of times square which was perfect for bringing in the new year amd your just a short walk to the main attractions top of the rock and central park. We visited a show whilst there and again was in walking distance from the hotel so perfect location. I didn't pay for breakfast but I mentioned at check in we were here for a 30th and they upgraded our room and gave us complimentary breakfast. The rooms are so comfy and modern with a beautiful walk in glass shower. It just felt like you were staying in a typical new York Hotel from the movies. Staff were all very friendly and helpful. If your looking for somewhere to for a short city break in New York I would recommend this place.…
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lisa C wrote a review 5 Aug
Philadelphia, Pennsylvania, United States54 contributions22 helpful votes
We decided to take a quick getaway to NYC and see a taping of a show at the Fox news building. I found the Sanctuary was close, reasonable & had a rooftop restaurant/bar. So, I booked for 2 nights. Honestly, I couldn't of asked for a better location. Half a block from the center of Times Square, the show at Fox was literally, directly across the street and great restaurants all around. The room was small, but it is NYC. It was modern, quiet & clean. The only complaint would be the door to the toilet weighed a ton and was so difficult to close, we opted to just use the curtain for the entire bathroom area, not a game changer by any means. Continental breakfast was included & was what you would normally expect. Coffee was very good, think it was Starbucks. My biggest disappointment was the rooftop bar, which could also be my own fault. Getting a reservation was close to impossible. Thursday, due to private events, we couldn't access until after 9pm. Too late for us after traveling, seeing the show & walking around. Tried for Friday, no openings. After traveling around the city all day, no luck. Then standing outside, we see folks walk up to the doormen, wearing casual clothes & sneakers ushered up to the restaurant, said specifically that they did not have reservations. I was thinking, huh??? Guess I should have asked more, but assumed I needed reservations. Never got to the rooftop. Moral of the story, either make reservations as early as u can ahead of staying and/or ask more questions. I would definitely stay here again. Location & cleanliness are key!!…
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Great property perfect location highly recommend! Close to all major attractions in NYC…. Great staff at property. I will stay again for a pleasure trip. Half block from Broadway 1/2 price TKTS!!! Walking distance to great restaurants and theater.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We are at this hotel just now, we felt compelled to write this review as soon as possible, from the minute we arrived the friendly door men Doug (the taxi man) and Rashid made us feel so welcome, the hotel is a super chic boutique hotel with an excellent rooftop bar, with restaurants and the amazing Haven. I am a travel agent in the UK and I will be recommending this hotel to all my clients, rooms are spotlessly clean, modern. Doug and Rashid who both work long hours always make time to chat and advise all visitors, they are very much an asset to the image of the Hotel. Looking forward to visiting again hopefully soon, thank you to all staff
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
stayed here for a week 9th may , loved everything about hotel and staff . So friendly and helpful , ideal location for exploring New York as it's just off timesquare . The rooms have large comfy beds and free toiletries , free grab and go breakfast set us up for the day , bagels , cereals , boiled eggs , pastries , all nice and fresh . Would deffinetley stay here again (when my husband lets me book again with my mate lol) love love love love it thankyou xxx
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Date of stay: May 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 4 weeks ago
Dear CazJ9, Thank you so much for taking the time to leave comments about your stay with us and I am thrilled that you enjoyed your time with us as much as you did! I will be certain that your kind words reach the staff! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
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I had a 2-night stay at the hotel, and our check-in process was the worst that I have ever experienced at any hotel. Terrible, slow and rude customer service at the front desk. One desk person made a snide comment about my appearance, and when I politely asked if our room was available after waiting 30 minutes for it in the lobby (at the normal check in time), another front desk person told me that their policy is that the room is available anytime after 3PM, not AT 3PM, which makes no sense at all. The lobby was full of people waiting for their rooms, which took much longer than we had planned or expected. The manager was right next to the front desk person as he made me feel like I was asking for something wayyyy over the top to have a room ready that I reserved, at the check in time. Strange and terrible experience, would not recommend this hotel unless you don't mind waiting and having awful customer service at the front desk area. I am an easygoing person, so completely thrown off guard with the rudeness. These front desk clerks clearly need better customer service training and they should move the check-in time to 4PM if 0 rooms are available for multiple people checking in at 3PM.…
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 4 weeks ago
Dear Ktandthewaves, I thank you kindly for taking the time to leave your feedback in reference to your time at the Sanctuary. I feel there is no point in attempting to obfuscate your complaint and get straight to the point. I am horrified that your experience with our front desk was as unacceptable as you've described. As can be witnessed by the countless reviews that laud the excellence of our team here at the Sanctuary, I find this to be extremely disappointing. Whilst it is accurate that our check in time is any time AFTER 3:00pm EST, and whilst I cannot vouch for the "lobby full of people" waiting for their room, it is important that our team communicate accurately the availability of our rooms. We do not guarantee a specific time for check in chiefly due to the fact that are times when, for a number of reasons, a room may not be ready at an EXACT time and, having given that EXACT time, we have now disappointed the Guest by breaking our word to them. Regardless of the "technicalities" of our check in system, what is clear is that the service you received was far below standard and, once again for this I apologize for. I would be happy to discuss the details of your booking further should you wish to and ask that you email me directly at jimmy@sanctuaryhotelnyc.com. I thank you again for taking your time to share your thoughts and assure you that we will do our upmost to correct the errors in service you experienced. James Valdez Guest Services Manager The Sanctuary Hotel
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The hotel was great, room while not large was extremely well done. The people were great very helpful and extremely welcoming. The only downside to our trip was that the A/C did not work. There is a great roof top bar and separate sushi restaurant.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 4 weeks ago
Dear Rick H, Thank you so much for taking the time to share your stay with us though I am quite sorry that your air con did not work! During this hot summer months an air conditioner is a must and I truly apologize for the inconvenience. We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
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My stay at Sanctuary was terrific! Location is outstanding. Service is very good. William was consistently helpful and looking to assist. Yes, the rooms are fairly small. But if you do your research, you know that going in. And the price was quite competitive for a nice hotel in this location.
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Date of stay: June 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 3 Jul 2022
Dear Steve H, Thank you for your kind words! William is a fantastic member of our team and don't you worry, your kind words will reach him! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
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We stayed June 7-10. The only reason I gave an average rating is the doormen were very friendly and helpful. The room is very small and the windows let no natural light in but that is not why I rate it low. They advertise stocked mini bar in the room. They don't have that however having an empty mini fridge is nice because you have to walk the CVS or Walgreens to purchase anything you might want to drink even water. In the reception area they do have small plastic cups in which you can get a little drink of water. We could not go to the rooftop restaurants because they were booked our entire stay. They cater to non guests. If you arrive back to the hotel as the non guests are waiting to go upstairs you will have to wait behind them to get the elevator. We were told we could go and get a drink 15 minutes before the restaurant closed. They advertise this rooftop as a guest as well but it is not available. If you really want to stay there I'd suggest making reservations in advance for the restaurants. The continental breakfast was just like any other. Cereal and pastries. I recommend staying elsewhere. I sent a message on the hotel website about our experience and suggested Maybe considering the paying guests. No response to date.…
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 4 weeks ago
Dear Teresa M, I do hope this finds you well and I thank you, truly, for taking the time to share your experience here at the Sanctuary. Having said that of course I cannot help but be saddened that your stay was clearly less than ideal. Our mini bars were completely emptied during COVID and at the moment as you mentioned, incorporate the the mini fridge. To complement this, we sell all manner of beverages behind our front desk, including water, 24 hours a day. It is clear from what you've mentioned, this fact was not shared with you and for that I do sincerely apologize. Our Haven Rooftop is quite a popular place and we do our absolute best to make certain our Guests are able to enjoy it though of course, simply due to reservations, this is not always possible. Having said that, there is NO scenario where a Guest should be made to wait in any sort of line, be it to the elevator or the restaurant. I will absolutely follow up with my security team in regards to scenarios like this and, again, please accept my heartfelt apologies that you were made to experience otherwise. We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
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The hotel is beautiful and very clean. We appreciated the complimentary upgrade we got and really loved the room we stayed in. The location is perfect - just a few steps away from Times Square, and the staff is friendly and helpful. We will be back!
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 3 Jul 2022
Dear Polina B, Thank you for relaying your comments about your time with us and I am glad it was enjoyable for you! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
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PRICE RANGE
US$236 - US$429 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
115
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Claim Your Listing Frequently Asked Questions about Sanctuary Hotel New York
Which popular attractions are close to Sanctuary Hotel New York?
Nearby attractions include Broadway (0.2 km), Bryant Park (0.4 km), and Top of the Rock (0.3 km).
What are some of the property amenities at Sanctuary Hotel New York?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Sanctuary Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary Hotel New York?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sanctuary Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Sanctuary Hotel New York?
Conveniently located restaurants include Los Tacos No. 1, Megan’s Bar & Kitchen, and Ocean Prime.
Are there opportunities to exercise at Sanctuary Hotel New York?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Sanctuary Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sanctuary Hotel New York?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Hindi, and Urdu.
Are there any historical sites close to Sanctuary Hotel New York?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.8 km), World Trade Center Memorial Foundation (5.8 km), and Hamilton Park (3.1 km).
Is Sanctuary Hotel New York accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.