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Crowne Plaza Times Square Manhattan, an IHG hotel

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1605 Broadway, New York City, NY 10019-7406
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 27/02/2022.Read more
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Traveler (4084)
Room & Suite (1752)
Dining (147)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Times Square Manhattan, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#273 of 531 hotels in New York City
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you've come for a meeting, you'll benefit from the new tech-friendly environment. If you're here for an event, you'll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Indoor pool
Fitness / spa locker rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
On-demand movies
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
653Restaurantswithin 0.5 km
242Attractionswithin 0.5 km
11993Reviews342Q+A100Room tips
Traveler rating
  • 5,639
  • 3,958
  • 1,378
  • 538
  • 480
Time of year
Traveler type
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Popular mentions
Chadi Fares wrote a review 8 Jan
Bergamo, Italy127 contributions48 helpful votes
Was there for 3 nights. Nothing bad can be said about Crowne in such a location. Right there in the middle of Manhattan. pros: very central location cons: expensive, busy with not so much friendly staff (not all, and also understandable with such a busy city) (8.19)
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Date of stay: August 2021
Rooms
Location
Service
Trip type: Traveled on business
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Scott M wrote a review Nov 2021
1 contribution
I made a reservation for this hotel back in September, for a stay in early December. Last week I received an email stating my reservation was cancelled. I tried to call hotel directly, got a message that the line had been disconnected. So i called the IHG 1-800 number, and they said the hotel was booked, but then I said I made this reservation over two months ago. She sounded surprised. She tried calling the hotel, got no answer. So she made a reservation for me at another hotel, but no discount given for the trouble they caused. Oh, and this seems to not be an isolated issue. I read a review where this happened to another person. This used to be a dependable hotel, not so sure anymore.
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Date of stay: November 2021
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Trav3lG1rl wrote a review Nov 2021
washington dc193 contributions56 helpful votes
Should have checked the reviews lately as I have stayed here in the past. Booked a reservation (in June) for December 11-13. Got an email today saying they are still closed. Now all hotels in NYC are booked for December weekends or are outrageously expensive. Called IHG and they had no idea this hotel was closed. They did not know why my reservation was canceled. I wouldn't believe anything about a reopening date. Don't book until you see reviews where people are back in the hotel.
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Date of stay: November 2021
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Response from CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, an IHG hotel
Responded 27 Nov 2021
We appreciate your feedback, Trav3IG1rl. We're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. It's unfortunate our closure provided such challenges for you. We'll be addressing your concerns with the appropriate members of our team, and we deeply apologize for the inconvenience. Please consider allowing us another chance to provide you with the excellent service we're capable of providing. Warm regards, Alex K. Social Media Manager
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Tootser0803 wrote a review Nov 2021
Washington DC, District of Columbia80 contributions19 helpful votes
Despite what their website says this hotel is CLOSED. After making a 5-night reservation online well in advance, I had the awful experience of arriving at the hotel to check in on 11/18/2021 only to find the doors locked. No signs! No information to explain… I had my reservation number and I called the phone number listed on their site. The person who answered said they could not find my reservation but could book me at another Crowne Plaza property! I suspect “bait & switch.” Fortunately I had stayed in midtown for business in the past and called another hotel to secure a room. I wonder how the IHG corporate entity can possibly think they can get away with such irresponsible business practices. I have stayed at IHG properties in numerous US cities before. After this experience I will never even consider them again.
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Date of stay: November 2021Trip type: Traveled as a couple
Room Tip: Do NOT fall for their website verbiage indicating this “newly renovated” hotel is taking...
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Response from IHG Service, Other at Crowne Plaza Times Square Manhattan, an IHG hotel
Responded 5 Dec 2021
Hi Jean T, Thank you for taking the time to leave this review as we value your business with IHG Hotels and Resorts. I am sorry to learn you did not received a notification of the hotel's status before arrival. I certainly recognize your frustration about your reservation and you should not have undergone that kind of experience. Our goal is to ensure every guest has a positive experience. Know that I have shared your feedback with the hotel management for their review to avoid this kind of problem from happening again. I am unable to send you a private message, but you are most welcome to contact the hotel should you need to discuss your experience further. I hope you can give us a chance to change your perspective of our hotel. I look forward to your response. Warm regards, Zel N. Case Manager IHGService
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Greg P wrote a review Nov 2021
Naples, Florida8 contributions12 helpful votes
They took my reservation and then a week before my trip to NYC I got an email that my reservation had been cancelled. No answer at the hotel phone number and no information from the reservation office.
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Date of stay: November 2021
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Response from IHG Service, Other at Crowne Plaza Times Square Manhattan, an IHG hotel
Responded 25 Nov 2021
Hi K2845BVgregp, I hope you are safe! Thank you for letting us know about your situation with our hotel Crowne Plaza Time Squared Manhattan. Our personal strive to provide a quality stay in an environment with everything you need to stay connected with everything and anyone. I received your comments and I am sorry that your reservation was canceled and the lack of communication from our staff. I understand your disappointment and with this, in mind, I forwarded your message to our local area managers. We have evaluated them and established measures to prevent these issues from annoying our future guests. I also sent you a private message so we can discuss more your stay. I invite you to come and visit us on your next travel adventure so we can host your next memorable experience. Cordially, Oscar C. Case Manager IHG Service
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PRICE RANGE
US$212 - US$504 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza times square manhattan hotel new york city, crowne plaza hotel manhattan, crowne plaza new york city
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
795
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Frequently Asked Questions about Crowne Plaza Times Square Manhattan, an IHG hotel
Which popular attractions are close to Crowne Plaza Times Square Manhattan, an IHG hotel?
Nearby attractions include Broadway (0.3 km), Times Square (0.2 km), and Come From Away (0.3 km).
What are some of the property amenities at Crowne Plaza Times Square Manhattan, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Crowne Plaza Times Square Manhattan, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Times Square Manhattan, an IHG hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Times Square Manhattan, an IHG hotel?
Conveniently located restaurants include Frisson Espresso, Los Tacos No. 1, and K Rico Steakhouse.
Are there opportunities to exercise at Crowne Plaza Times Square Manhattan, an IHG hotel?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Does Crowne Plaza Times Square Manhattan, an IHG hotel have airport transportation?
Yes, Crowne Plaza Times Square Manhattan, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Times Square Manhattan, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Times Square Manhattan, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Times Square Manhattan, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Crowne Plaza Times Square Manhattan, an IHG hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.9 km), World Trade Center Memorial Foundation (5.9 km), and Hamilton Park (2.9 km).