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4.0
#160 of 507 hotels in New York City
Location
Cleanliness
Service
Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Daily Mandatory Destination Charge includes: Premium guest internet access; daily $10 food and beverage credit for use in hotel restaurant and bar outlets; laundry services, up to $30 daily; 2 daily CitiBike passes; Starbucks coffee in lobby.
Hilton Garden Inn New York/Times Square Central is perfectly situated on 42nd Street, between Broadway and 6th in the heart of Times Square. The 36-story property is surrounded by Broadway theaters, restaurants, shopping, and nightlife. Countless Manhattan attractions are within walking distance, including Radio City Music Hall, Rockefeller Center, Madison Square Garden, Madame Tussaud's, Restaurant Row, the Port Authority Bus Terminal, Penn Station, Grand Central Station, major public transportation including bus and subway, and Jacob Javits Convention Center.
Hilton Garden Inn New York/Times Square Central offers 282 guest rooms with modern amenities, including a 50-inch flat-screen TV and plush bedding.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Times Square, the Hilton Garden Inn New York/Times Square Central generally receives accolades for its strategic location, close to numerous attractions and public transport, which guests appreciate. The hotel's amenities, such as comfortable beds and complimentary breakfast credits, often receive positive mentions, as does the high standard of cleanliness. However, opinions on room size and maintenance are mixed.
While many guests enjoy quiet stays, others have experienced disturbances from noise. The attentive and friendly service is a highlight for guests, although some have concerns about value due to unexpected fees.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Noise level
Mixed
Service
Attentive
Amenities
Well-appointed
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I wrote a one star review, not sure what site, back in June due to a fire at the hotel. It forced us to stay at another hotel that Hilton owned but it was far from the quality of this hotel. I wrote a scathing review. Well, I am here to eat those words as Hilton has gone above and beyond to make up for that terrible day. I can't comment on this hotel's quality but rather to say as a corporation they do listen to their customers and truly do care. Kudos Hilton.... I am a Happy!!
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonTimesSqCentGM, General Manager at Hilton Garden Inn New York/Times Square Central
Responded Aug 29, 2023
Barbara, we truly appreciate your understanding perspective, and graciousness in revisiting your previous review. It's heartening to see that you acknowledged the effort from the Hilton Garden Inn New York/Times Square Central to make amends. Although those circumstances were unfortunate, we're glad you recognized our true concern for our guests' experiences. Your satisfaction is our victory! Tennile Boyd General Manager
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This was our second stay at this hotel and we chose to stay again for the location and knowing that it will be of a standard that we can expect from the Garden Inn. We chose a corner room Times Square view and we were able to choose our room by booking through the Hilton website we chose 3608 and were not disappointed. A corner room offers a little more space and views of the Waterford crystal New Years ball that changes colour all night long. Once the curtains are closed you don’t hear any Times Square noise or lights and the bed was very comfortable. The bathroom is clean and modern but has some design issues with the water leaking on to the floor afterwards and the water pressure is not good...but hey you’re in New York get over it! The location is fantastic for walking and for the subway. In all a great 9 night stay
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TennileBoyd, General Manager at Hilton Garden Inn New York/Times Square Central
Responded Mar 4, 2020
Thank you so much for the perfect rating, Mgeedub1. We're delighted to hear you enjoyed your time with us. It's wonderful you appreciated our prime location as well as our amazing views. We're also thrilled you appreciated our comfortable accommodations. We can't wait to host you again soon for another amazing experience. Have an outstanding day. Tennile Boyd Hotel Manager
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We stayed here this past weekend for my daughters gymnastics meet. We had a great experience. We normally stay at smaller boutique hotels in NYC but we stayed here as part of the discounted rates for the meet and it was great. The rooms were nice and so quiet, we were amazed at how quiet it was for bring so close to Times Square. They accommodated giving us two rooms side by side as we requested and the front desk staff was very helpful. Our only complaint was how expensive the breakfast was but since it is New York we were not completely shocked by it.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TennileBoyd, General Manager at Hilton Garden Inn New York/Times Square Central
Responded Jan 27, 2020
Thank you for the feedback, MeghanB266. We appreciate you taking the time to leave us a review. We're glad you had such a wonderful stay with us and we look forward to seeing you again soon for another positive experience. Thank you. Tennile Boyd Hotel Manager
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Our family booked the Hilton Garden Inn because we wanted to take our children to see the Radio City Rockettes Christmas Spectacular and experience NY in the City. We got to the Hilton much earlier than our check in time, but the staff at reception were welcoming nonetheless and tagged our luggage so we could spend time exploring before our check in time. When we checked in, Michelle had a warm smile and friendly disposition that my kids instantly felt connected to her. She was equally pleasant with all of the other guests that she spoke to, so we felt like we were houseguests. Throughout our 2 day visit, Michelle recognized us and addressed us by name (what a memory for faces!) and took care of simple comforts like water and snacks. The hotel was clean, comfortable, and safe. The location was so close to all of the action of Times Square. We could even see the New Year’s ball when we leaned against our window. We could hear minor city noise, of course, but heard nothing of other guests around us. We dined in the hotel restaurant for dinner on Saturday night and then again for breakfast buffet. The kids felt like we got the royal treatment with how kind and helpful the staff were. We will DEFINITELY return to Hilton Garden Inn Times Square the next time we visit New York City.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TennileBoyd, General Manager at Hilton Garden Inn New York/Times Square Central
Responded Jan 14, 2020
Thank you for the feedback, schultzsm. We appreciate you taking the time to leave us a review. We're glad you enjoyed your stay with us overall and we look forward to seeing you again soon for another positive experience. Thank you. Tennile Boyd Hotel Manager
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Love this place! The location couldn't have been any more perfect for where we needed to be. Management and staff are all wonderful and nice. Needed to extend our stay and it was incredibly easy. Room was fairly quiet and had a microwave, fridge and we could see the Times Square NYE ball outside our window.
My only notations were that we were missing a suitcase rack (guess I've gotten spoiled over time), but they did have an ironing board. I thought that Paul's menu (their restaurant) would be similar to what was listed on their room service offerings, but not the case. Figured we'd get a light lunch with a wrap and a small pizza for around $30. Average plate cost was around $23, ended up spending $50. I'll know to order room service next time! Breakfast is around $28/person and includes made to order eggs, pancakes, French toast and other offerings.
Regardless of the above, I still think they deserve 5 stars. Will definitely stay here again!
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TennileBoyd, General Manager at Hilton Garden Inn New York/Times Square Central
Responded Feb 27, 2020
Thanks for the fabulous review, rmcdowell1983! It was our pleasure to have you stay here at Hilton Garden Inn New York/Times Square Central! We endeavor to provide you with the best experience possible, so we're thrilled to hear that you had such a pleasant time visiting the city with us! We love that our location was so convenient for you and that you were able to visit attractions with such ease! It's also great that you felt comfortable in our rooms and appreciated our amenities. We would love to have you stay with us again soon! Have a good day! Tennile Boyd Hotel Manager
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This Hilton supplied comfort and a Midtown location for my walks around that storied island called Manhattan.
I love walking the neighborhoods of West Village, East Village, Upper East Side, and of course, the star of the show, Central Park. All the stories of NYC's energy are true.
Michelle provided a smiling and helpful check-in. She is above and beyond in service. Room 3408 has the windows for views of the city and river, a quick cool air conditioning system, powerful hot shower and a quiet small floor to allow any traveler rest. The refrigerator and microwave are convenient to use.
Added with the overall cleanliness and efficient elevators makes this a pleasant stay.
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Date of stay: May 2021
Location
Cleanliness
Service
Room Tip:3408 offers views of the Hudson and into Times Square. Quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TennileBoyd, General Manager at Hilton Garden Inn New York/Times Square Central
Responded May 28, 2021
Thank you for the great rating! We're thrilled that your stay with us in Times Square was so comfortable. Our team takes pride in offering our guests a welcoming service, and your feedback assures us we're succeeding. We will be sure to pass along your compliments to Michelle! We're looking forward to sharing another great stay with you soon. Tennile Boyd Hotel Manager
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We got 2 rooms at this hotel. We came into town to go see a play. It was about a 4-5 min walk to the Lyric Theater. Perfect! It is right at Times Square, in the theater district and has parking an easy block away. You can choose valet at $60/day or if staying at the hotel, $50/day to drop it off yourself and then the garage attendants park it. The hotel itself needs some updating, but it was clean and surprisingly quiet! The only complaint for me was that we were in room 608. It is just above a very large video monitor like you see all over Times Square. The changing light patterns crept thru the edges and top of the curtains all night long. It didn't bother my husband at all. Again, the hotel needs updating and I found a sticker from a new face powder stuck to the bathroom cabinet, BUT it was otherwise clean with nice staff and a phenomenal location. Breakfast was typical cook-to-order HGI. The bartender in the evening made a nice Manhattan, too!😉
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TennileBoyd, General Manager at Hilton Garden Inn New York/Times Square Central
Responded Feb 18, 2020
Thank you for the feedback, kckbxrssm. We appreciate you taking the time to leave us a review. We're glad you enjoyed your stay with us overall, especially our prime location, friendly staff and clean accommodations. We look forward to seeing you again soon for another positive experience. Thank you. Tennile Boyd Hotel Manager
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Stayed there the day before Broadway was shuttered due to coronavirus and no hand sanitizer near the entry way, the checkin desk, the elevators, or the restaurant. Unacceptable. Rooms are small and quiet even overlooking busy 42nd Street. Restaurant prix fixe breakfast, the same Sysco fare you get at any Hilton Garden Inn around the country for free, is $28.49 / person before taxes. Highway robbery. Front desk staff was not accommodating to any requests. Doubt I would stay here again.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TennileBoyd, General Manager at Hilton Garden Inn New York/Times Square Central
Responded Mar 14, 2020
Hello gooften, thank you for contacting us and providing feedback regarding your stay at our hotel. Upon reading your feedback, we apologize that you have not been happy with your experience during your time here. Please know that we have passed along your comments to the appropriate party. They will reach out to you if they require additional information regarding your stay. Tennile Boyd Hotel Manager
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This hotel was in a great location - walking distance to several spots and located less than 5 minutes from subway. With this hotel being so close to Times Square the size of the lobby at check-in time becomes very chaotic- not many places to step aside to wait. Skip the hotel bar/restaurant overpriced for such few options so many better and nicer restaurants in close walking distance
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Review collected in partnership with Hilton Garden Inn
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TennileBoyd, General Manager at Hilton Garden Inn New York/Times Square Central
Responded Jul 9, 2021
Thanks for the review, JaymeC716 We are happy to hear that you enjoyed our prime location in the heart of New York City! We look forward to seeing you again for an even more positive experience! Thank you. Tennile Boyd Hotel Manager
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I have never stayed in a Hilton Garden Inn nor a Hilton at all. I have stayed at their Wardolf brand. I was very impressed with this hotel. Customer service was top-notch. The rooms facing Times Square are worth the slight up charge because they are more spacious and have a nice view. Lucia and Ash and the lovely people at the front desk, house keeping and the restaurant below are all top notch. And believe me I have been exposed to great service as my prior stay a few weeks ago was the Four Season in Maui. The location is amazing, the coffee in rooms, the microwave, the little store in the lobby and Starbucks and Walgreens across the street. I have stayed in many final hotels in New York City. Most all of them were more expensive hotels but for value I think Hilton Garden in Time Square, Central wins. I will be back. By the way a little gym was really perfect for me with the kettle bell workout and there is even a laundry room for guests.gv
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TennileBoyd, General Manager at Hilton Garden Inn New York/Times Square Central
Responded Jan 31, 2020
Thank you so much for the perfect rating, Tomk626. We're delighted to hear you enjoyed your stay with us. It's wonderful you appreciated our top-notch service as well as our spacious accommodations. We're also thrilled you loved our lovely staff and took advantage of our prime location. We will be sure to pass on your compliments to Lucia and Ash. We can't wait to host you again soon for another memorable experience. Have a lovely day. Tennile Boyd Hotel Manager
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Portsmouth, New Hampshire68 contributions28 helpful votes
' resort fee" is a bogus fee and should be illegal. it's to make you dine in their restaurant to make $$. in NYshitty, it's a min of $100/night deposit
There are more places to choose from in the New York City area.
PRICE RANGE
₱13,281 - ₱27,479 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hilton Garden Inn New York - Times Square Central
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Tenderloin / Midtown West / Midtown
NUMBER OF ROOMS
282
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Hilton Garden Inn New York/Times Square Central?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.4 km), World Trade Center Memorial Foundation (5.4 km), and Governors Island National Monument (7.9 km).
