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citizenM New York Times Square

3,396 reviews
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Traveler (2026)
Room & Suite (449)
Dining (125)
Overview
  • Excellent74%
  • Very good21%
  • Average3%
  • Poor1%
  • Terrible1%
Travelers talk about
“rooftop bar”(243 reviews)
“rooms are small”(243 reviews)
“free movies”(63 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Rooftop Bar
Fitness center
Multilingual Staff
4.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,396)Write a Review
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2,488 results
Traveler rating
1,869
481
80
31
27
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LanguageEnglish
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1,869
481
80
31
27
Show reviews that mention
All reviewsrooftop barrooms are smallfree moviesmood padcontrolled by a tablettimes squareroom controlsnew yorkhuge bedrain showercool hotelgreat showeramazing hotelliving roomcentral parklove this hotelhotel guests
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1 - 5 of 2,488 reviews
Reviewed yesterday

Only a couple of blocks off of Times Square, it was the perfect location. Right next to the 1 line as well so that was convenient. We absolutely loved the check-in/out as it was so easy and an Ambassador was there to help. We showed...More

Review collected in partnership with this hotel
Thank Jimmy B
Reviewed 2 days ago via mobile

Super friendly staff at this funky-vibed hotel. We loved our room. It was squeaky clean, well-designed for such a tiny place, stylishly decorated and very comfy. Loved the iPad driven controls for the room, and that massive window is pretty speccy. The lobby and roof-top...More

Thank Julie T
Response from citizenJon, Manager at citizenM New York Times SquareResponded yesterday

Hi Julie T: Thank you so much for taking the time to tell us about your stay. We are so pleased to hear that you enjoyed your experience and connected so strongly with our unique concept, amenity-rich rooms, and "funky-vibe". You're right, our rooms are...More

Reviewed 2 days ago

Absolutely perfect. Smaller rooms but it’s expected being that the rooms are loaded with cool features and the staff is beyond helpful. Not to mention, only a few blocks from Times Square. Seriously perfect spot for a couple or single person. It’s perfect!

Review collected in partnership with this hotel
Thank Chase D
Reviewed 3 days ago

Waste of money. Horrible little room. Way over priced . Shower was left running. Bathroom floor filled with water. Room was really just a bed. Very noisy hallways and upstairs. Room was freezing and could not regulate temperatureMore

Review collected in partnership with this hotel
Thank Laurel S
Response from citizenJon, Manager at citizenM New York Times SquareResponded yesterday

Hi Laurel S: Thank you so much for taking the time to tell us about your stay. I'm sorry and surprised to hear that you did not enjoy your experience or our amenity-rich rooms. Though our rooms are not expansive, they are designed and furnished...More

Reviewed 3 days ago

The over-all experience was very good. Staff is efficient and very friendly. The room is small but I knew that ahead of time. The bed was very comfortable. My only complaint is that the only exit on one side of the bed is to crawl...More

Review collected in partnership with this hotel
Thank Janina J
Response from citizenJon, Manager at citizenM New York Times SquareResponded yesterday

Hi Janina J: Thank you so much for taking the time to tell us about your stay. We are truly pleased to hear that you enjoyed your experience and connected with our wonderful team of ambassadors! Our ambassadors work hard to ensure that each and...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Center with Gym / Workout Room
Hotel Amenities
Dry Cleaning
Business Center with Internet Access
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Fitness Center with Gym / Workout Room
Details
Price range
US$186 - US$425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in New York City
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$186 - US$425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Luxury Hotel in New York City
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (2026)
Room & Suite (449)
Dining (125)
Amenities (10)
Business Center & Event Rooms (8)
Family and Play Areas (6)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
gb123223
January 24, 2018|
AnswerShow all 2 answers
Response from Julie T | Reviewed this property |
We love going to the Green Apple deli just 2 min walk around the corner. Yummy fresh pastries for brekky plus a wonderful 'fill a bowl' and pay per pound of very fresh hot or cold foods. Really delicious and a welcoming... More
0
Votes
gb123223
January 21, 2018|
AnswerShow all 8 answers
Response from Lisamav-86-DDm | Reviewed this property |
The higher floors have the best views. I was on the 18th floor. I do not recall the room number but I was 2 doors on the right as you exit the elevator. They have a great view from the gym( has a little garden) and the... More
1
Vote
rknyR
December 31, 2017|
AnswerShow all 3 answers
Response from Julie T | Reviewed this property |
I didn't mind the scent on entering the hotel at first, but after a few times I actually did start to tire of it. It's not like that in your room though - no smell.
1
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Room Tips
"Also, become a "Citizen" and they send you deals occasionally. Also, the emails are infrequent."
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"For multiple rooms ask one of the hotel's ambassadors to group you on the same floor."
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"The higher up the better. Many New Yorkers have Italian roots, and that means they honk a lot."
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"Get a room as high as you can!"
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