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Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY

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312 West 37th Street, New York City, NY 10018
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Traveler (1189)
360
Panoramas (3)
Room & Suite (593)
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#104 of 512 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South is an all-suite, extended-stay hotel conveniently located on the West Side of Manhattan. Just one block from Times Square, we offer a contemporary base in the heart of The Big Apple. Local attractions include the Broadway Theater District, Times Square, Radio City Music Hall, Central Park and Fifth Avenue shopping. The surrounding neighborhoods of Midtown, Chelsea and the Flower District offer art galleries, music venues, eclectic dining and nightlife. Our flexible studios are equipped with amenities including complimentary WiFi, full kitchens, sofa beds, and flat panel TVs. The 24-hour Suite Shop offers snacks . All guests receive complimentary hot breakfast and can access our 24 hour business center as well as our fitness center offering contemporary cardio and weight equipment with TV monitors. Meeting space rental is also available.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast available
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Breakfast buffet
Kid-friendly buffet
Vending machine
Business Center with Internet Access
Conference facilities
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Telephone
Iron
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, Spanish, Chinese, Portuguese
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
100Great for walkers
Grade: 100 out of 100
459Restaurantswithin 0.5 km
111Attractionswithin 0.5 km
4043Reviews289Q+A100Room tips
Traveler rating
  • 2,525
  • 1,115
  • 255
  • 81
  • 67
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Most Recent
Sofa On A Sock wrote a review 3 Aug
San Francisco, California1068 contributions82 helpful votes
+1
Stayed here the other week for a week-long stay and it was a decent experience. Booked direct and my studio was available slightly before the posted check-in time. Arrived earlier in the afternoon, did a pre-check-in, and dropped off my luggage with the front desk. There was a security in the lobby... Elevators require a keycard to go up to the Suites. During the check-in process, there was no acknowledgement of status nor my 2 bottles of water... The Suite itself was spacious by NYC standards at 300+ sq feet. The bathroom was functional, although it could have used some deep cleaning at the bottom of the shower stall along with the baseboards... Water pressure was good. A handheld shower would have been good too. The mattress was on the softer side and was the lower end Bonnell spring where the entire mattress moves when one side of the mattress has motion. The sheets were comfortable though. The light comforter was sandwiched in between two flat sheets, which was interesting... The filter in the HVAC could be replaced as it was full of caked on dust... The A/C worked well though. The kitchen and closet doors needed some TLC as both the hinges and handles were pretty loose... As others had mentioned, the Suite was pretty well insulated from the outside street noise. However, the fridge was pretty noisy at night, along with the front door slamming from the other suites on my floor...bummer. Housekeeping was by request and they did a good job taking out the trash, replacing towels, and refilling toiletries. The kitchenette was fully stock with crockery although it was odd that there was only one pack of dishwashing detergent. There was manual dish washing liquid but no sponge to manually do dishes?!? There was a cart that was placed on my floor every morning with additional cups and coffee which was interesting. The cart disappeared by the afternoon daily. There is a coin laundry in the basement along with an internet cafe and gym as well. Breakfast was complimentary and changed daily with both hot and cold items. There were poly gloves available to wear when touching the communal utensils. Staff wore uniforms, name tags, and some even wore gloves. WiFi worked well and needed reauthorization every day or so. TV had numerous Business channels which was helpful to keep up with the markets.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Mark Thomson, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Responded 6 days ago
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
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Sharbeaux wrote a review Aug 2021
Regina, Canada22 contributions46 helpful votes
Hotel's Favorite
This hotel is in an excellent location between 8th and 9th Avenues and we were able to get a king room at a great rate. The rooms have mini-kitchens with a fridge, microwave, and coffee maker. (We stayed at the Marriott Marquis once, paid a ton more, and the room had nothing, not even a coffee maker!) This Homewood Suites room had great air quality and a fan above the bed. Clean washroom and shower. The hotel offers a breakfast option that I imagine is even better when there isn't a pandemic. Coffee, tea, or hot chocolate is available all day. Also, I really appreciate the self-serve laundry facilities; ALL hotels should offer guests this option. BONUS: You can go to the hotel's wonderful rooftop with your own bevvy at night. What a terrific way to meet new people!
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Date of stay: August 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Response from Mark Thomson, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Responded 10 Aug 2021
Thank you for your feedback. We will be addressing your concerns.
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Colin E wrote a review 2 Aug
London, United Kingdom145 contributions102 helpful votes
There is just one story I will share about this hotel. Shortly after arriving, I took out a small plastic bag with some regular bits I take with me when I travel either personally or on business. It contained an eclectic mix of items including tweezers, clippers, a waterproof phone case, a battery charger pack, some phone cables and a few other bits. I left it hanging from a door handle because the room was quite cluttered and I wanted to make sure it stayed readily in sight. The cleaner took the bag, and threw it away. It was nowhere near the garbage bin. It was not on the floor. It did not contain rubbish. I spoke to the hotel staff about this issue three times and their response was absolutely abysmal. There was no apology. There was no effort to replace or compensate me for the items. One young man working on the front desk essentially told me I was lying. The hotel's general manager, Jonathan Lomitola, was apparently told but made no effort to contact me. I have travelled a fair bit, and no hotel staff member has ever stolen my property before. But - more importantly - I have never seen such a shockingly awful response from a hotel in terms of customer service. Stay somewhere else. There are plenty of other options where hotel staff will not steal and then destroy your property.
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mark Thomson, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Responded 6 days ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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Tiffany S wrote a review 1 Aug
3 contributions
Wonderful staff, accommodations, breakfast. Large rooms, excellent customer service, Giovanni front desk, Miguel B. supervisor, dining staff so helpful and hard working. AT, manager, very professional also. Central hotel walking distance to everything! Will be back!!
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Mark Thomson, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Responded 1 week ago
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Read more
Travelingfam74 wrote a review 1 Aug
Orlando, Florida1 contribution
Our overall stay was very good. Customer Service was great. Everyone we encountered was extremely nice. The A/C is our room didn’t seem to work at all times. Our room was hot and humid in the evenings, but the hallways and lobby were always nice and cool. Rooms were on the bigger size for NYC. The elevators could be a little slow in mornings, but I think that’s from everyone leaving around the same time. They were never a problem in the afternoon/evenings. The location is great for seeing the sites, but know that there is a lot of drug users on the street surrounding all the nice hotels. Not directly on property but you can’t walk down the sidewalk any which way without them laying or sitting in the street. Which can make you a bit uncomfortable walking with your kids. There is a housing works-Positive Health Project location right across the street, which I think attributes to the drug users along both sides of the street, since they offer a range of services to drug users. That is the main reason I dropped the rating down to a 4, although I know the hotel has no control over this, I wish the city could get this under control especially on streets with so many hotels and tourists.
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Mark Thomson, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Responded 1 week ago
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope you will come back and stay with us again.
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321wanderers wrote a review Jul 2022
Small town, East Coast, US3 contributions
Everything about this hotel was wonderful - except the actual street it was on. I'm sorry to say this, as otherwise the accommodations were fantastic & so convenient to everywhere we wanted to be. I was with my teen daughter & she was shocked by the open drug use on the street. Each day, we crossed to the other side of the street (thru traffic, not at a crosswalk) to avoid certain areas of activity on our side of the street. I know there's nothing the hotel can do - & there are 2 other nice hotels on this same block. It's just really unfortunate.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mark Thomson, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Responded 1 week ago
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We are sorry to hear about the area around the hotel. We have contacted the authorities countless of times to no avail. They are only able to remove them from the front of the property. We strive to maintain our property clean and safe. We do hope you can still consider us your second home. We can’t wait to welcome you home again soon!
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Candace B wrote a review Jul 2022
2 contributions1 helpful vote
Breakfast each morning was great! My daughter has celiac disease, so she has some specific dietary restrictions. Lizbeth (working in the breakfast area) was very helpful with what would and wouldn’t be safe for my daughter to eat. She even offered to get her some special bread from the kitchen! Very thankful for employees like Lizbeth who go out of their way to ensure my daughter could eat safely.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Mark Thomson, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Responded 1 week ago
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Read more
Iris L wrote a review Jul 2022
1 contribution
We have spent five incredible days at the hotel! The rooms are very clean and the best thing during our stay was the indredible service of the people. Always trying to help the guests. Special thanks to Valentin & Ana from the kitchen all the mornings we felt very welcomed during the breakfast time! We will come back again!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mark Thomson, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Responded 2 weeks ago
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Read more
Deborah E wrote a review Jul 2022
Lancaster, Pennsylvania76 contributions57 helpful votes
We travelled to New York City for a musical and ballet. Great weekend and this was a great hotel for the stay. I like the Homewood Suites brand by Hilton, so typically looks for one where I travel. This was a great location and an excellent hotel!! Great breakfast!!
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Mark Thomson, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Responded 2 weeks ago
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Read more
Claire P wrote a review Jul 2022
7 contributions
The service is great, everyone is super nice, it’s a great location when it’s a hot or rainy day and you need to go inside. They are right next to an easy market. They have all the channels. The beds are the best and the cleaning people do a great job
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Go to the markets and have tips ready
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Mark Thomson, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Responded 2 weeks ago
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We are happy to hear that you found our location perfect for all your activities We can’t wait to welcome you home again soon!
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PRICE RANGE
US$264 - US$469 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityHudson Yards / Midtown West / Garment District
NUMBER OF ROOMS
293
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Frequently Asked Questions about Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Which popular attractions are close to Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY?
Nearby attractions include Style Room NYC Shopping Tour Experiences (0.4 km), Mission Escape Games (0.2 km), and Exit Escape Room (0.3 km).
What are some of the property amenities at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY?
Some of the more popular amenities offered include free wifi, a fitness centre, and breakfast buffet.
Which room amenities are available at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY?
Guests can enjoy breakfast during their stay.
Is parking available at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY?
Conveniently located restaurants include Liberty Bagels Midtown, Best Bagel and Coffee, and Il Punto.
Are there opportunities to exercise at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY?
The staff speaks multiple languages, including English, Spanish, Chinese, and Portuguese.