Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#373 of 505 hotels in New York City
Location
Cleanliness
Service
Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Ritz-Carlton New York, NoMad, garners praise for its prime location and luxurious amenities that include stunning city views and top-notch service, according to some guests. However, opinions are mixed, with many travelers finding the rooms with modern amenities somewhat small for the price.
While the hotel's cleanliness is consistently applauded, the atmosphere and perceived value elicit divided opinions, with certain guests feeling it doesn't fully live up to expectations or justify the cost.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Modern
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Luxurious
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
I spent two nights at the Ritz Carlton, Nomad and enjoyed my stay. The best part of the stay was how well appointed the rooms are. While they are small because it is NYC, they do not feel small. The layout allows for two people to comfortably stay be in the room without being all over each other. The finishes are gorgeous and comfortable. The room felt airy and clean. The lobby feels like a nice reprieve from the City. I did not dine in any of the restaurants. None of them really jumped out at me. I do appreciate the Bonvoy app and the ability to order room services (as well as typical hotel services) directly from your phone.
My two issues with the hotel were that my room was not cleaned after I sent a message requesting it be serviced while I was out at a meeting. The request was accepted, however when I returned my room was not cleaned. I would expect this to be executed at a Ritz Carlton. And finally, one of the faucet handles consistently fell off every time I turned on the faucet. Again, not a huge deal but I would not expect this at a newer Ritz Carlton. On the plus side, the bed was outrageously comfortable.
I would recommend this hotel, but I will probably try another hotel in NYC next time as the options are abundant.
Read more
Date of stay: June 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bastian Germer, General Manager at The Ritz-Carlton New York, NoMad
Responded Jul 2, 2023
Dear TJP1313, Thank you for sharing your review after a two-night stay at The Ritz-Carlton New York, NoMad. We are happy you were impressed with the layout of our accommodations and beautiful Lobby area. The issues you experienced with the housekeeping request and faucet handle are being addressed internally. A seamless and enjoyable experience is what we aim to provide our guests and we are sorry about the inconveniences. We hope to welcome you back to The Ritz-Carlton New York, NoMad for a more improved experience. Please feel free to contact us directly at nomadcontact@ritzcarlton.com. Regards, Bastian Germer General Manager The Ritz-Carlton New York, NoMad
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent an overnight in New York with my daughter at the Ritz NoMad. The hotel was absolutely beautiful and the staff were absolutely incredible. Very friendly and extremely accommodating. Had a beautiful room on the 23rd floor with the most beautiful view of the city. Rooms were beautifully decorated (very modern) gorgeous bathrooms, appointed with lots of marble and Diptyque bath products, almost unheard of in the hotel world to have such an upscale bath product. The restaurant was amazing. Beautiful presentation and delicious food. I would not hesitate to recommend this hotel to someone else and I would most definitely stay again and again. The only snafu I had was at checkout when my bill was incorrect and the checkout clerk assured me she was going to fix it and all me back and I never heard from her. I had to make 3 calls to the hotel to get it fixed. Otherwise, it was truly outstanding.
Read more
Date of stay: January 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bastian Germer, General Manager at The Ritz-Carlton New York, NoMad
Responded Feb 13, 2023
Dear marsydmor1, Thank you for your review. It was a pleasure to have you and your daughter as guests. We are happy that you enjoyed everything we have to offer. Our modern guestrooms are truly beautiful, and its views make them a standout in New York City. We are sorry that our response time was delayed, and we will be more than happy to assist with anything else you may need. We hope to welcome you back soon to our amazing NoMad neighborhood. Regards, Bastian Germer General Manager The Ritz-Carlton New York, NoMad
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
We just returned from a wonderful 6-night stay at The Ritz Carlton-NoMad. The hotel is a great addition to Nomad. It is centrally located near Madison Square Park, Union Square and the R line subway entrance is steps away from the entrance. The Executive Lounge is amazing! The food from Jose Andres Group was delicious with many options during their all-day service. The view from the windows cannot be beat. Every member of the Executive Lounge staff went above and beyond to make our stay easy and luxurious starting with David, the Executive Club Manager and the wonderful staff, Juan, Juan Carlos, Yolanda, Wendy, Brenda, Brendan & Shane. They made our stay very special. We booked the Manhattan Club Level Room on the 37th floor. It was spacious and modern, and the Ritz Carlton bed was very comfortable, as usual. The unobstructed view from our room was stunning with an enormous picture window overlooking the city towards Downtown. We have already made reservations for a return stay in December.
Read more
Date of stay: November 2023
Value
Rooms
Location
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bastian Germer, General Manager at The Ritz-Carlton New York, NoMad
We were looking forward to staying at this new property as we normally stay in Ritz Carlton or Four Season properties. The new location was convenient to our needs for our stay. The stay was not enjoyable due to the Nubeluz bar located at the roof of the hotel. The bar shares the same elevators as the hotel rooms and we were quite concerned for our safety when we visited the bar and returned to our rooms. When we got on the elevator to return to our room rowdy people who were at the bar were on the same elevator and it stopped on our floor and we felt unsafe that there was the chance that bar patrons could get off on guest room floors. The hotel has a key system at the Lobby to get to the guest room floors but by having elevators that share the bar and rooms it does not make sense. Also, the lobby is so loud with guests waiting to go up to the bar too. The hotel should have one elevator for the bar and not be connected to hotel guest floors. I will not stay here again until something like this is fixed. I would not recommend the hotel if you want privacy and expect luxury service.
Read more
Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bastian Germer, General Manager at The Ritz-Carlton New York, NoMad
Responded Dec 23, 2022
Dear TR750, We appreciate you sharing your feedback regarding your experience at the hotel. The safety and security of our guests is of the utmost importance to us and we are sorry to hear that we did not meet your standards. Your comments have been shared with our operations and security team and we are actively addressing how to ensure the guest experience is more seamless. For any additional comments, questions or concerns you may have, please reach out to me directly at nomadcontact@ritzcarlton.com. We hope to welcome you back soon for a more improved Ritz-Carlton experience. Regards, Bastian Germer General Manager The Ritz-Carlton New York, NoMad
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Avoid. Currently sitting in the lobby as an ambassador member checking in for a 7 day stay and the only word I have heard so far is "NO". (highest level of membership you can have with Ritz-Carlton) My bags were not offered to be taken they are sitting with me at the lobby restaurant. I emailed in and messaged in my check in time a week in advance, and am being told no you will be waiting until 4pm to check in. Completely ruining a full day. I would go workout but my bags are with me, not even sure if they would hold the luggage. I asked since I am waiting can you at least reserve a room upgrade for me as an ambassador member. The answer again was not a maybe or we will see over the next 8 hours of waiting it was a "NO". I have stayed in the Aman and Four Seasons here which are all better options from what I have seen so far. At those hotels they "make it happen" and thats why we pay the money we do for these hotels, because they make it happen. Not this one, really sad was looking forward to it.
Read more
Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bastian Germer, General Manager at The Ritz-Carlton New York, NoMad
Responded Mar 22, 2023
Dear alexmK7078HS, Thank you for your feedback and for your loyalty to Marriott and The Ritz-Carlton over the years. I appreciate the time you provided to speak with you regarding your arrival. All of your comments have been shared with our operations team and have been addressed internally. We remain at your service and aim to provide you a stay that will exceed your expectations. Please do not hesitate to reach out to me directly during your stay. Regards, Cassandra Martin Director of Front Office The Ritz-Carlton New York, NoMad
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a family of five, we recently stayed at the Ritz Carlton NoMad for a three-night family reunion and birthday celebration. We are Marriott Bonvoy Gold Members and have stayed in over ten Ritz Carlton properties through the Amex find hotels program. Our experience at this particular property, however, was deeply disappointing and distressing.
From the onset, we faced unwarranted suspicion and disrespect, particularly from a security guard named Edward Hanes. He followed us from the entrance to our rooms, scrutinizing us as if we were not legitimate guests, despite our confirmed bookings. His unprofessional conduct continued in the lobby, where he made us feel unwelcome and repeatedly questioned our guest status.
The mistreatment extended to my three adult children, who were confronted by the same security guard and rudely told to leave the lobby, a public space, with no justification. This confrontation occurred under the watch of other hotel employees, who did not intervene.
The following day, another hotel employee instructed us to leave the lobby unless we were purchasing something from the restaurant. This directive was inconsistent and seemingly discriminatory, as other guests were allowed to remain without question.
Moreover, my wife was approached and told to turn off her phone under the mistaken belief she was taking pictures, even though she was simply making a phone call. This incident further highlights the targeted and disrespectful treatment we received during our stay.
In addition to these negative interactions, we discovered unsanitary conditions under the mattress in our room, which appeared to be urine stains. We reported this to the hotel, but it was just another in a series of disappointments.
We chose the Ritz Carlton for its reputation for luxury and exemplary service, expecting a special experience in line with the premium price of $2000 per night per room. Unfortunately, our experience was far from luxurious or respectful. Instead, we were made to feel like second-class guests, unwelcome and disrespected.
This stay at the Ritz Carlton NoMad was not only a letdown but also an upsetting experience, leading us to reconsider our loyalty to the brand. We hope this feedback prompts the hotel to reevaluate its customer service and treatment of guests to ensure no one else experiences what we did.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bastian Germer, General Manager at The Ritz-Carlton New York, NoMad
Responded Dec 11, 2023
Dear 269ameerh, We are sorry to hear that we fell short of your expectations during your stay at The Ritz-Carlton New York, NoMad. The comfort of our guests is of the utmost importance while in our spaces and we would like to sincerely apologize for the experiences you and your family had. Our executive office would like to speak to you directly regarding your experience and have attempted to make contact. Your detailed feedback is being taken very seriously and we have addressed it internally with our loss prevention and operations team. We hope you give us the opportunity to speak with you regarding your concerns. Please feel free to email us at nomadcontact@ritzcarlton.com to get in touch with you. Regards, Bastian Germer General Manager The Ritz-Carlton New York, NoMad
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is more like a Ritz Residence without kitchen instead of a real Ritz Carlton. The service was VERY different between staff and staff. Some staffs don’t have good attitude and even a little bit rude. But some staffs were very professional and friendly. They don’t really have a lobby area: they put front desk and concierge into a very small area at the first floor immediately after you get into the hotel, which is not what a 5-star hotel will do. Space are very limited in general including the room. Toothbrush and hair dryer is the very cheap version.
The good thing is room is very new and the view is charming. This is the reason why I give 4 out of 5 rating.
Read more
Date of stay: January 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bastian Germer, General Manager at The Ritz-Carlton New York, NoMad
Responded Jan 11, 2024
Dear Ryan 123Ixr, Thank you for your feedback regarding your stay at The Ritz-Carlton New York, NoMad. We are sorry to hear that you found the service to be inconsistent in some areas. This is certainly not indicative of our standards, and we will work internally to address your concerns. Please feel free to share any additional comments, questions or suggestions via e-mail at nomadcontact@ritzcarlton.com. Regards, Bastian Germer General Manager The Ritz-Carlton New York, NoMad
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had an awesome five nights stay with my family over the holidays! From the bell hop to the concierge, and definitely the staff that helped keep our room clean and stocked up every day. It's such a beautiful, modern hotel which is unlike most of the classic looking Ritz Carltons that we've been to. The roof top bar was gorgeous and the bar tender I had there was very attentive and even kept an eye out for an open seat for me. There were a few nuances I had like trying to get a table at the Nubeluz (rooftop bar). I know it was reservations only, but due to miscommunication I thought staying at the hotel would've been easier to grab a table last minute. The hostess was kind enough to get me in at the bar, but after looking around there were so many tables empty it kind of made me sad I couldn't just sit and enjoy the view. That being said, sitting at the bar gave me an opportunity to have a super attentive bar tender that made me some pretty good drinks! One issue that still left a poor impression was the lobby bar tender that hit me with a $27 bulleit boulevardier... I mean, yes I get it. I ordered something not on your menu; but hitting me with ones of the higher prices for a bulleit boulevardier? Eeesh... let's just say, I never went back and avoided that bar tender for the rest of my stay. I still tipped him fairly well (20%), but sure wasn't 30% on five drinks like the guy at Nubeluz. Lol! I wanted to go back to Nubeluz again and called in ahead of time, but they still told me reservations were all full for the evening, so I just saved my money for the rest of my stay. Lol! That being said, the little nuances were more issues with their F/B so I wouldn't knock the hotel on that. The hotel staff were super gracious and always greeted my little 2yo everytime they saw her, and that made her feel super special so that's all that counts, right?
Read more
Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bastian Germer, General Manager at The Ritz-Carlton New York, NoMad
Not really a Ritz. This hotel seems very cheaply constructed and appointed. It is nice and new but not lux by any means and nowhere near as lovely as other new builds like the Ritz Melbourne. It's very odd how they got away with it, to be honest—it seemed more like a new Sheraton or something like that—cheaply fitted bathrooms and wardrobes. There is an odd chandelier above the bed, which could fall on you at any moment and tiny rooms, which aren't usually standard for Ritz. The building itself was also pretty cheap. The lobby area is very basic as were the hallways. It's a nice hotel, but not what a seasoned traveller would expect. Again, I was shocked. Not sure who owns this property, but they should be speaking to Marriott about it. I would not be happy!
Read more
Date of stay: September 2023Trip type: Traveled with friends
Room Tip:Â Just don't expect a grand dame hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bastian Germer, General Manager at The Ritz-Carlton New York, NoMad
Responded Nov 9, 2023
Dear Martin H, Thank you for your review of your experience at The Ritz-Carlton New York, NoMad. We have taken note of your observations regarding the accommodation and public spaces you were in and have shared it with our Leadership Team. We aim to exceed the expectation of every guest and take feedback very seriously. Please feel free to share any additional comments, questions or concerns to nomadcontact@ritzcarlton.com. Regards, Bastian Germer General Manager The Ritz-Carlton New York, NoMad
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have tried most luxury hotels in NYC and the Ritz is a great addition. We love the overall aesthetic of the hotel and the rooms are so warm and comfortable. The bed is one of the most comfortable we have ever experienced. The club level/room is such a nice addition and escape from some of the busier areas of the hotel. The staff there from the manager to the servers are all so warm and welcoming, and the food selection is excellent and so nicely presented. The location is also great for walking to most anything you would want to see or shop for.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Â book the club level, it is worth the extra money.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bastian Germer, General Manager at The Ritz-Carlton New York, NoMad
Responded Dec 18, 2023
Dear jeffreyl820, Thank you for your detailed review of our Club Lounge experience. It was a pleasure to have you as a guest and we are happy that you enjoyed the bed in your guestroom. We have shared your remarks to our Ladies and Gentlemen and culinary team in the Club Lounge. Our location is truly ideal, and we are happy you were able to access all of the shopping nearby. Regards, Bastian Germer General Manager The Ritz-Carlton New York, NoMad
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear rsmaron,
Thank you for your interest in The Ritz-Carlton New York, NoMad. We have two lounge spaces on property.
For the Lobby Lounge, the hours of operation on Saturday and Sunday are 7 AM to 1 AM. This lounge is open to the public and guests.
The Ritz-Carlton Club Lounge is open daily from 7 AM to 10 PM. Please note that access to The Ritz-Carlton Club Lounge is only available to guests who reserve a Club Level guestroom or suite. Please let us know if you have any additional questions.
We hope to welcome you to The Ritz-Carlton New York, NoMad.
Regards,
Bastian Germer
General Manager
The Ritz-Carlton New York, NoMad
Dear lepmd,
Thank you for your interest in The Ritz-Carlton New York, NoMad.
The hours for The Ritz-Carlton Club Lounge are as follows:
Breakfast: 7 a.m. to 11 a.m
Lunch: 12 p.m to 2 p.m
Afternoon Delights: 2:30 p.m to 4:30 p.m
Hors d’oeuvres and Cocktails: 5 p.m to 8 p.m
Desserts and Cordials: 8 p.m to 10 p.m
Should you have any additional questions, please let us know. We would be more than happy to assist and hope to welcome you soon.
Regards,
Bastian Germer
General Manager
The Ritz-Carlton New York, NoMad
There are more places to choose from in the New York City area.
PRICE RANGE
₱65,417 - ₱97,700 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York City
NUMBER OF ROOMS
250
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Are there any historical sites close to The Ritz-Carlton New York, NoMad?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.3 km), World Trade Center Memorial Foundation (4.3 km), and Governors Island National Monument (6.8 km).
