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Hard Rock Hotel New York

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Traveler (453)
Room & Suite (58)
Videos (8)
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About

#92 of 499 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid public parking nearby
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Outdoor dining area
Rooftop bar
Taxi service
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Russian, Spanish, Chinese and 4 more
Hotel links
Special Offer:Amplify Your Stay
1077Reviews27Q+A60Room tips
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only1marcia wrote a review Yesterday
Key West, Florida5 contributions
Had a wonderful two night weekend stay. Great location allowing easy access to all the Times Square sites. Walkable to several subway stops. The best part was the actual stay in the hotel. Their staff is just over the top with kindness. Would be a reason to pick this location over all the other options.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Carter1979 wrote a review Aug 2022
10 contributions8 helpful votes
Hotel's Favorite
My wife and I stayed here from August 21st to August 24th. Absolutely amazing property and top level customer service. The concierge greeted us with bottled water when we checked in and asked how he could be of service. We explained to him that we were trying to check in early as we arrived at 9:30AM. Although they had no rooms available, he had a bellhop take our luggage to storage so we could explore the town. The hotel is brand new and is completely amazing. Lots of cool memorabilia on the walls and the customer service is top notch. My only complaint is that the rooms are a little small but I guess that is expected in NYC. An awesome stay to say the least and my wife and I will be looking to stay at other Hard Rock properties when we travel together and with family. Stay away from the NYY Steakhouse. Completely overpriced and a terrible atmosphere. We walked in on a Monday night and were the only couple in the steakhouse. We asked to see a menu and when we saw the prices we got up and left. An 8 oz. steak was $60.00 USD and a baked potato was $15.00 USD. NO THANKS! ** Just so you are aware, the hotel charges $45.90/night for a resort fee which they claim is for use of their in-room coffee maker, wi-fi and fitness facilities. You should be able to opt of the resort fee if you choose not to use any of the facilities but you can't. The charge is extremely pricey but is right up there with everything else you get charged for in NYC.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded Sep 1, 2022
Dear Carter1979, Thanks so much for your detailed and thoughtful review! We're thrilled to hear that your time at Hard Rock Hotel New York was so memorable and enjoyable. We strive to give our guests a stay that goes above and beyond the typical hotel experience, and it's fantastic to know that our incredible staff and amenities did just that. We hope that the next time you find yourself in NYC, we'll be able to welcome you back again for another excellent visit. -Hard Rock Hotel New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Corey R wrote a review Yesterday
1 contribution
It was an amazing experience visiting the Hard Rock Hotel. It started from the second we walked up to the building with an amazing Doorman David “The Roots”. He was extremely helpful and very nice. He informed us of everything the hotel has to offer and even gave tips about the city. He made us feel very welcomed each time we left and came back from touring the city. Definitely recommend this hotel to anyone visiting the city.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jessica R wrote a review Feb 26
1 contribution
Check in was quick & easy; we were able to get in early (10am) and she upgraded us to a bigger room. We have stayed here 5 or 6 times, every time has been better than the last. We were in NYC celebrating my daughters 11th birthday and she had a blast sightseeing and we walked to the MJ Broadway show (fantastic!) took about 8 min to get there. There's a bodega right next door as well as a pizza place, yum! I'd like to personally thank the guys downstairs, Rob, Jonathan and Joel for always making us feel welcomed and always willing to help whether it be with directions or in getting a car or with our bags. Also, would like to thank Dante up at RT60 who took the time to make sure we made it back to our room safely after a late night at the rooftop. Service at Sessions was good, really enjoyed the live band Thurs night Soundscapes with Greg Banks. Only had 1 rude interaction with a team member at the rooftop and I can't remember his name. We missed the almond croissants and macarons you used to have in the Rock Shop....hope you bring those back....or at least make it available at Sessions or room service. Thank you again for a wonderful weekend, location & safety is everything. We'll be back in June!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded yesterday
Dear jessicarK1725EB, Thank you for sharing your fantastic review! It was a pleasure to welcome you back for another unforgettable Hard Rock Hotel New York experience. We love to hear praise for our incredible team, and we're thrilled they could make this visit even more special. We appreciate your candid feedback and have made a note of it. We excitedly await your return for another spectacular getaway in June! -Daniel Gomez, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sarakcarter423 wrote a review Feb 25
Kingsport, Tennessee1 contribution
The whole Experience was magical. We were walking distance to all the attractions. We had a view of Times Square from our balcony. Our room was beautiful and small but lovely and clean- Rock on Bruce Springsteen (Theme). Little Italy Pizza is next door and Delicious. From checkin to checkout the staff were all super kind and inviting. We saw Hamilton and it snowed-Be Still My Heart! This experience could not have been more perfect on my birthday. The hotel had so much more to offer but we stayed out in the city the whole time. Next time we hope to dine in and enjoy the live music. Until next time, Thank you
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded yesterday
Dear sarakcarter423, What a fantastic review! It was a pleasure to welcome you on your birthday getaway, and we’re ecstatic to hear that we could make it even more special. We can’t wait to welcome you back for many more unforgettable stays in the future! -Daniel Gomez, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Globetrotter from the UK wrote a review Feb 23
London, United Kingdom17 contributions5 helpful votes
+1
We visited for a birthday and we were treated really well with cakes and cards in the bedrooms and cakes and candles in the bar when we ordered lunch. The housekeeping team do an excelled job and are very polite, Daniel Gomez was on hand for any questions and even kindly extended our room for a late check out. A lot of people mentioned that the hotel is not for children but o found it very family friendly and accommodating.
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: Read the info about the destination fee and what it includes so you can budget for it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 2 days ago
Dear 696sheenam, What an incredible review! We were thrilled to be a part of your special celebration. To know that our services were able to make your time all the more memorable here means the world to us. Thank you for your kind words. We look forward to creating more memories with you in the future. -Daniel Gomez, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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newcaroline wrote a review Feb 22
Boston, Massachusetts3 contributions1 helpful vote
Unexpected high class quality of everything, best shower in New York, Food was amazing and staff made extra effort to accommodate my dietary needs..luxury bed linens and high end coffee maker in room. Large rooms with comfortable seating area.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 4 days ago
Dear newcaroline, What a fantastic review! It was a pleasure to welcome you for a flawless Hard Rock Hotel New York stay. We can’t wait to welcome you back for many more spectacular visits in the future! -Daniel Gomez, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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K P wrote a review Feb 22
3 contributions1 helpful vote
Horrible stay which started with check in. My reservation could not be found. Simple inconveniences like this can sometimes be overlooked but the staff was cold, unfriendly and borderline rude. After I waited in the lobby for 30 mins until they could find my reservation, someone came out and flatly “apologized” for the inconvenience with zero expression. The front desk staff was also borderline rude and I was grateful to not have to deal with them again for the remainder of my stay. The room was quite small which is not unusual for NYC I suppose. The shower pressure was nonexistent. The outside noise was excessive and we could hear our nextdoor neighbors snoring. Not yelling or even speaking- just sleeping. Wouldn’t stay here again.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 6 days ago
Dear KP, Thank you for taking the time to share your review. We sincerely regret the inconvenience that you faced during your stay. We aim to provide top-tier experiences to all our guests and improve with each visit. We would appreciate the opportunity to learn more about your stay and hopefully fine-tune your experience. At your convenience, kindly contact me directly via phone or email. Daniel Gomez Director of Operations Hard Rock Hotel New York Daniel.Gomez@hrhnewyork.com +1 (929) 766-9077
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maps474334 wrote a review Feb 20
1 contribution
I stayed for 1 night. I woke up in the morning with red bug bite marks on my neck. After reporting it, the maintenance staff came quickly to check the room, and explain next steps. The housekeeping manager was very kind and provided us with trash bags for our suitcases, alcohol pads and cream for my neck. When I asked for the manager, he never gave us his name and he was rude. He said, a company would come tomorrow to check the room and he would send a report. He also said, what else do you want me to do”. He refused to look at the bites. I only know his name was Frank because when I asked he handed me his card and walked away. He was so nasty but he was not a representation of the amazing other staff members.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 1 week ago
Dear Maps474334, Thank you for sharing your review. We strive to provide nothing but the best experiences to all our guests, and it’s disheartening to hear that your recent stay was not perfect. This is certainly not the impression we want our guests to leave with, and we sincerely regret the inconvenience you faced. We appreciate you taking the time to share your candid thoughts, and we hope you will allow us to discuss this further. At your convenience, kindly contact me directly via email or phone. Daniel Gomez Director of Operations Hard Rock Hotel New York Daniel.Gomez@hrhnewyork.com +1 (929) 766-9077
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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shaniceb1992 wrote a review Feb 20
Kingston-upon-Hull, United Kingdom6 contributions
Amazing! beautiful hotel. we had a great stay, all the staff are polite, helpful and very professional. The hotel is in. A perfect location right in the centre of everything. Our room was kept beautifully daily and the staff just can not do enough for you. 5* all round !
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 6 days ago
Dear shaniceb1992, Thanks for the glowing review! From our warm hospitality to our ideal location, we’re thrilled that every aspect of your Hard Rock Hotel New York experience was perfect. We can’t wait to welcome you back for many more fantastic stays in the future! -Daniel Gomez, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱17,597 - ₱27,909 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Midtown West / Midtown
NUMBER OF ROOMS
446
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HARD ROCK HOTEL NEW YORK - UPDATED 2024 Reviews & Price Comparison (New York City) - Tripadvisor

Frequently Asked Questions about Hard Rock Hotel New York
Which popular attractions are close to Hard Rock Hotel New York?
Nearby attractions include Broadway (0.3 km), Rockefeller Center (0.4 km), and Times Square (0.2 km).
What are some of the property amenities at Hard Rock Hotel New York?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hard Rock Hotel New York?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hard Rock Hotel New York?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hard Rock Hotel New York?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel New York?
Conveniently located restaurants include Angelina Bakery Times Square, Dos Caminos, and La Grande Boucherie.
Are there opportunities to exercise at Hard Rock Hotel New York?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hard Rock Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hard Rock Hotel New York?
The staff speaks multiple languages, including English, Spanish, German, Italian, Russian, Chinese, and Portuguese.
Are there any historical sites close to Hard Rock Hotel New York?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.9 km), World Trade Center Memorial Foundation (5.9 km), and Hamilton Park (3.1 km).