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About
4.5
#72 of 505 hotels in New York City
Location
Cleanliness
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Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Best Western welcomes you to the Premier life. At the Best Western Premier Empire State Hotel, our biggest priority is leaving a lasting impression, long after you check out. You'll notice our Premier's distinct style the minute you walk in. Our elegant hotel offers the highest quality amenities and service, sure to win over even the most refined traveler's favor. Located in New York,NY the Premier lifestyle comes with a fully equipped fitness room for the active traveler, an exquisite on-site dining experience for the culinary aficionado, and ample amounts of meeting space suited to accommodate any large gathering.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Best Western Premier Empire State Hotel garners praise for its modern and spacious atmosphere, with guests appreciating updated rooms featuring conveniences like a mini fridge. Staff members receive accolades for their friendly and efficient service, creating a welcoming environment.
Its central location is a hit among travelers, putting them within easy reach of attractions and transit, although opinions on value vary, with some guests noting unexpected costs. While the hotel's cleanliness is consistently lauded, some visitors mention the rooms can feel cramped and amenities limited.
Location
Central
Atmosphere
Modern
Rooms
Modern
Value
Reasonable
Cleanliness
Immaculate
Service
Friendly
Amenities
Limited
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We felt very welcome and the facilities were lovely and clean. A small mentioned also for Khaoula, she was especially great throughout our stay.
There was complimentary coffee and tea available each morning.
We look forward to coming back in the future.
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip:The neighbourhood felt very safe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel
Responded Jan 1, 2023
Hi Jordan1873, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. We will share your comments with our staff especially Khaoula. We look forward to seeing you again.
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The location of the Best Western Premier Empire State Hotel is great as it allows for a healthy walk to Central Park via 5th ave, 6th ave, or Broadway passing several key sights on the way, including the Empire State Building, Bryant Park, Times Square, Rockefeller Center, and the MoMA. The hotel is situated right next to a parking garage and this was super convenient for us to bring our bags in. Abraham provided great service with a smile, which isn't always easy to find in Manhattan. The hotel front desk had friendly staff and permitted early check-in hours before the advertised time. We opted to go for the breakfast buffet, and it was a great decision. One floor below the main they have ample seating allowing for a comfortable breakfast to fuel up before heading out on long walks for the day. The breakfast opened at 7 am and is super convenient to get ready and head downstairs before starting our exploration of the city. We stayed two nights and both days we were treated to a diverse set of items for the hot breakfast. We loved filling our water bottles with ice-cold lemon water before commencing our walk. The rooms are typical Manhattan size, but they've done a fantastic job maximizing counter space with drawers and cupboards to organize items from your luggage. We also had a mini fridge and a discrete safe available in our room. We will certainly stay at this location again when visiting NYC.
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Date of stay: August 2022
Value
Rooms
Service
Room Tip:Request a room with a fridge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel
Responded Aug 9, 2022
Hi mathan_thava, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our location, breakfast, and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.
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Hotel room is spacious enough for two adults. Nice king size bed and updated bathroom with excellent water pressure in the shower. Real estate is narrow and tall there. 6 rooms per floor and there are 21 floors. Regarding front desk staff, Tara is awesome and knowledgeable about restaurant recommendations in the area. They also were able to accommodate early check in, which was great. They also offer lemon water in the lobby, which was a nice touch after spending 3 hours at the stadium watching the mets in 85 degree heat. Hallway is narrow, so keep that in mind when packing luggage. Price point is on point! Here comes the ONLY negative review which is not of the hotel, but the parking garage they recommend. Do NOT use Meyers garage on 9 west 35th street!!!!! Hotel clerk said they offer their hotel guests a $42/day parking rate. Upon entering garage, we knew we would be one hour late after the 24 hours and we were told they would charge $20 for that extra hour. So we were expecting to pay $62 for parking. We arrived within the hour after 24 hours like we said we would. And the total was $79. Trying to talk to these people, was like dealing with a mexican cartel. Even though the validation sticker on the back says $42, the “manager” of the garage, says he doesnt offer hotel validation at that price and went on to say that of you come back late after the 24 hours the discount is null and void and you pay the regular rate. So first it was we dont offer validation (and he said this very trashy)..then went on to say well you came back late, the discount is off the table. None of this made any sense. Upon calling the Best Western, the manager Jay tried saying well, do you have a large truck or van? No. We have a Rav4. Small vehicle. And he also said he tells his guests to get there before the 24 hours is up. We were not told this at check in (from the front desk staff.::it was not Jay the manager) AND when we asked at the garage, again, we were told we would get the discount and then pay hourly for each hour after. In the end, if you have a vehicle to park, use any garage but the garage the hotel recommends. They scam people and upon reading reviews of the garage, they play the same scam on other’s. You are forced to pay because they have your car and keys.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel
Responded Aug 7, 2022
Hi Fleges0425, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was accommodating and enjoyed the amenities provided, however, I do regret that you experienced several shortcomings during your stay, especially with the parking. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!
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We loved this modern and clean hotel. It is so central yet the street it's on is quieter than neighbouring streets. The rooms were lovely, modern and clean. Shower was lovely and hot as you like and spacious. I loved the coffee machine in the room too for first thing in the morning, as well as coffee machines, fresh chilled water and boiled water available in the lobby. There seem to only be 3 rooms on each floor which means the lift was never busy and not much noise from corridors Staff were extremely helpful, polite and friendly. We were there for 6 days at end of May visiting from UK and would definitely stay here again!
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel
Responded Aug 10, 2022
Hi I3241OLlauras, Thank you for taking the time to write a wonderful review. Our ultimate ambition is to provide a great experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
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I love this hotel. Everything worked well and staff were very polite and helpful and made sure my stay was a pleasant one. The free coffee in the lobby is the best I’ve ever tasted. I got a few packs to take back home with me. Subway, bus stops within walking distance and plenty of places to eat out and have food delivered. No room service due to Covid restrictions, but you can request for new fresh towels and garbage/rubbish to be removed from the room before 11am. Thank you and I’ll be back.
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Date of stay: January 2022Trip type: Traveled solo
Room Tip:Ask for a room on a high floor. Great views across the city.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mustafah Syed, General Manager at Best Western Premier Empire State Hotel
Responded May 4, 2022
Hi, although it's been some time, we are glad that you had a fantastic experience with our staff – we aim to provide top-tier customer service to our guests. It sounds like you were able to take advantage of the variety of foods offered near our convenient location, too. We look forward to seeing you on your next trip to NYC – we will make sure to have a cup of coffee waiting for you.
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Amazing room for the price and in a great area. we slept like babies in the beds very clean. Lolita was the best great customer service! Bathrooms are very roomy we loved the shower heads (just the right amount of pressure. Cleaning staff was on point new bedding daily.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mustafah Syed, General Manager at Best Western Premier Empire State Hotel
Responded May 4, 2022
Hi Shane, it's been some time since your review but wanted to thank you for your review. We pride ourselves on offering the most competitive pricing thanks to our Low Rate Guarantee. We are glad that we could offer you a comfortable stay after a long day of exploring the city. Our staff works very hard to keep our rooms safe and clean, and we are grateful that you got to experience this. Thank you for your stay – we hope to see you again.
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We stayed at Best Western Premier Empire State Hotel earlier this month. The hotel is new (it opened in August 2021). Each floor just has six rooms. The rooms are efficient (typical of Manhattan NY hotel in size) and have all the basic needed amenities. We had booked two rooms. Our rooms were clean and functional. Check in staff led my manager- Jay Singh were very welcoming, accommodative and helpful. They let us check in to one of our rooms at least 4-5 hours before check-in time so that we could store the luggage and even helped us chalk our itinerary for the couple of days based on places that we wanted to see and gave us pointers on subway routes. They also allowed to have a late dinner (after 11:30 pm) in the small lounge area besides the elevators and stored our luggage after we checked out. Overall, we had a pleasant experience during our stay. If you are looking for a new hotel that is reasonably priced and has welcoming staff, Best Western Premier Empire State Hotel, is worth a consideration.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel
Responded Aug 4, 2022
Hi akulk001, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming. We greatly appreciate the time you've taken to rate our hotel. We will share your awesome review to our staff especially with Jay and we look forward to your next visit.
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DO NOT BOOK. The management and staff is not willing to work with you. We booked another location and were moved to this one as soon as we checked in. This was 7 blocks away from our original location and the subway during Thanksgiving but we rolled with it at first. Until we looked at the price and saw this location was $1,000 cheaper each room than what we had booked the year before. The manager was never at the location and we couldn't get any one to help at either location- herald square or this one. Also, all sites say free breakfast- there isn't a breakfast. You have to pay. Called customer service 3 times. Finally spoke to someone very nice today. However, the hotel managers have the final say in what is given to the people staying at the hotel and they denied any request for a refund. The best BW could offer me was a $100 gift card- to split between 3 rooms. What a joke! The Herald Square location is working with this location to increase prices and not help any hotel goer. After finding out this is a franchise and customer service can literally do nothing if something happens, we will never stay at a BW again.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel
Responded Nov 28, 2023
Dear 892melodyb, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. I want you to know that our team will research your comments and make the necessary arrangements in order to keep these issues from happening again with future guests. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.
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the hotel was definitely a 10/10 my girlfriend and i liked it very much it was very clean the location was perfect and everyone at the reception no matter if early late or night shift was always polite and helpful with greetings to Afsheen. the breakfast was also very tasty. it is definitely worth a visit and we will be back. many thanks for everything from Justin and Alexandra
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Best Western Premier Empire State Hotel
Responded Feb 28, 2023
Hi G2914PBjustins, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our location and breakfast were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We will share your comments with our staff especially Justin and Alexandra. We look forward to seeing you again.
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Been there for 10 days, it was the best experience I've ever had in any hotel. I got my room and found out I had trouble with the AC, 5 minutes after I got a new room. The smile from the hotel crew from morning until night was a pleasure for me each time I went in or out of the hotel. The location is just perfect, around 15-20 minutes walk from every main place at Manhattan, and there's also a subway in 4 minutes walk range. I have no words to describe how incredible this hotel is and how much of an upgrade it did to my whole trip.
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Date of stay: November 2021
Value
Cleanliness
Service
Room Tip:Higher floors were nicer in my opinion, had a view to the empire state building.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mustafah Syed, General Manager at Best Western Premier Empire State Hotel
Responded Dec 28, 2021
Hi Shusterz. Thank you for your lovely review about your stay at our new hotel, Best Western Empire State. Our staff is very kind and enjoy welcoming new people visiting our city, as we try to make the whole experience worthwhile. Our favorite aspect about this new location is the ease for our guests to tour the city. The best thing we can give is a comfortable and clean room to relax after a day of exploration!
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There are more places to choose from in the New York City area.
PRICE RANGE
₱11,781 - ₱23,675 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York City
NUMBER OF ROOMS
1,102
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Best Western Premier Empire State Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.4 km), World Trade Center Memorial Foundation (4.4 km), and Governors Island National Monument (6.8 km).
