We were particulary impressed with how the hotel staff Alexa anticipated our needs. We got an early check in after a long haul flight from South Africa. the quality of the food, the quality of the service and overall positive attitude toward us was Particular noteworthy. there is absolutely nothing that could be improved – thank you Alexa and the team at Motto
We recently chose Motto for an overnight in NYC and were so glad we did. Our stay started off with a warm and friendly greeting from the staff at the front desk. Check in was easy and efficient. We found our room to be clean and comfortable- brand new! Quite beautiful. The view from our room as the sun was setting was spectacular! After an evening at the theatre ( highly recommend The Music Man!), the bar was open for a night cap. Breakfast was fresh and delicious served by more friendly staff. Our overall experience was exceptional! We’ll be back
While many of us like to check-in via the app from our smartphone in advance, skipping the front desk, I highly recommend NOT doing that at this Hilton property. Because if you did, you would miss the opportunity to check-in with the lovely Marissa. And then you wouldn't know the things you needed to know about a newer property, and you wouldn't get so warmly welcomed. For anyone not looking for small rooms, this is not the place for you, but it worked perfectly for me. The incredible view of lower Manhattan didn't hurt. The only thing more or less missing from the room because of its size was a desk to work at, but from what I understand there is space to work on the second floor common work area. Also, a New York City hotel that tells you where you can refill the water bottles they give you for your room, at multiple locations within the hotel. You don't see that too often. Great stuff. Overall, perfect stay. (On-site restaurant was good too, also with very nice people working there as well as solid food. The meatball-related appetizer was particularly good, see photos.)…
It all started with an extremely warm and efficient check in with Alexis. We sometimes get a cold corporate check in at corporate chains in major cities, but not here. The rooms were well decorated and stylish and the breakfast was tasty. We were fortunate to be given a high floor, 🙌🏽 Alexis. Extremely well located, with Whole Foods and good food options around.
Stayed in the bunk bed room which were looking forward to for months. Location, service, cleanliness, layout of the room, everything was top notch. This was our 4th time back to the city, this time with kids. Needless to say this hotel will be our go to from here on in! Thank you Motto
The Motto team was absolutely outstanding! Lovely and Jasmine our two front desk associates were absolutely delightful and created a truly excellent guest experience! The room was spotless and the bed was super comfortable! I look forward to visiting again soon! Thank you Motto team!
I can't even tell you how much I loved this hotel! Hilton, please build more of these! I really loved the concept. The food was amazing, the space was really great, the staff was overwhelmingly welcoming, the room was fantastic. There is an area for outdoor seating, but also plenty inside. They have a separate (very large!) lounge on the second floor, too, that you can use for gathering and work. The outdoor area on the second floor was not quite finished when we were there, but it looks like it is going to be great. We stayed in the bunk room with four bunks. The beds were comfortable, the bedding was great quality, and LOTS of USB plugs for our electronics! They also had a bunch of bicycles outside...We did not inquire about them, but they are clearly reserved for guest use. I was there for a family celebration, and everyone loved the room. There is no question that this will be our go-to hotel when in NYC, now...AND, I will be looking for more Mottos around the world!…
Alexis and Joanne were so kind and helped us with anything we needed. Just good people. I’ve stayed all over Manhattan and this was by far my favorite experience. I’ll be back and so will my friends. Book it and don’t give it a second thought.
5/5 thank you for such an accommodating stay. Staff was always helpful, gave great recommendations for the area and def provided amazing service. Proximity to every makes walking and/or Ubers a fair option Rooms were clean and the view is *chef’s kiss*. Modern and contemporary, the suite size is what you would expect in New York City, but they try to maximize it with the amount of hooks and drawers under the bed. Would definitely stay here again. Shout out to Yasmin and Alexander!
The staff at this hotel were unbelievably kind and helpful. The hotel is aesthetically gorgeous. The rooms are spacious and the hotel has done a good job utilizing the space with hooks, and drawers to keep your belongings. Beyond everything, the staff were so helpful. They provided us with early check in and late check out for no fee! They also recommended some great places to eat and bars for nightlife. The hotel also has a lounge/bar with outside seating if you don’t want to venture out too far. The Hotels location is wonderful as well. Everything is close by and the Uber rides are short. Shoutout to Yasmin, who was extremely welcoming and had a positive attitude every time we saw her! Thanks girl XOXO!