Soad and Santa. Make a very good every day for us and all the people with us. always pay attention if you need something giving directions with seriousness and professionalism!! Like all the members of the staff
Super View of the city exciting every moment in the room. Very good position to get some locations by walking and very close to Subway. Clean Very kind and professional Staff !! Nice room style But small room Very very small cabinet Small breakfast room comparing the hotel capacity
We’re currently staying at this property and sadly it has been a real let down. We had read some really great reviews and were excited for our visit. Upon arrival there was a lot of work going on in the lobby, it was so loud I could barely hear the check in staff. However this was due to a burst pipe so we completely accept this is out of their control. However the knock on effect did really impact our enjoyment. The breakfast which people had really raved about was a takeaway service in a paper bag. There were multiple staff shouting ‘ONE ITEM ONLY’ - it was nothing like I’ve experienced before. You couldn’t toast a bagel/bread and being 3 months pregnant I was resigned to just cereal eaten in my room. This was a shame as we had read reviews about the breakfast being tasty and plentiful. The lifts were awful, we had to wait at least 10 minutes during peak hours to get the lift - walking the stairs was not an option as I have a joint condition. The plus side was the room was lovely - the door to the bathroom was difficult to open and close but the location was great. Feel the situation was out of the hotels control but was not managed well and no compensation offered which it should have been.…
My partner and I stayed overnight and Mia and her staff were extremely accommodating. The room was very nice and extremely clean and comfortable. As an added plus Mia gave us cupcake to take home. Little things like that go a long way. Will definitely stay again! Tony and Rob
This is by far the best hotel I have stayed at in NYC! I loved every part of the hotel. The hotel is super nice and very new (I think they opened at the beginning of 2022). Also, all employees are unbelievably kind and friendly. When we checked in at 1pm, they already had our room ready for us (even though it was 2 hours prior to official check in time). While waiting, Hassan gave us each a bottle of water to refresh and told us about the hotel‘s concept, which is very cool btw, but I will get to that later. Everyone, from the reception to housekeeping and technicians was super nice and would always ask how we were doing, if we needed anything and how we liked our stay - and their friendliness was very genuine, which made us feel super welcome. The rooms are amazing, equipped with a whole kitchen (including dishwasher) and incredibly clean and modern. Breakfast is included in the price and has everything you need, even down to vegan/gf alternatives. Usually, hotels are super stingy and won’t even let you take an apple up to your room from breakfast - but this one encouraged you to take your food upstairs and eat in the comfort of your own room (which I thought was great with Covid, too). Wifi is fast, the elevators can take their time in the morning, but having lived in an NYC high rise apt before, I was actually used to that and thought it wasn’t too bad. Speaking of, I really don’t understand the negative reviews about not having enough space in the room - we travelled with 3 big luggages and 2 carry on luggages and managed just fine. Of course you can’t have all luggages openly lying around at all times but you know how the saying goes - if you’re in NYC and can’t touch both walls at the same time, the room is spacious! Also, the location is superb - you have the 1 train right at the street and the N,Q,R & W trains are only a block away. Overall, this was a 5 star experience and I will only come stay in this hotel from now on whenever I go to NYC! TL;DR: great hotel, amazing employees, perfect location, beautiful clean rooms, just trust me and book this hotel. You won’t be disappointed!…
I’m having an incredible stay so far. The staff is really kind, especially Yoanna and Soad. They are always greeting me with a great attitude in the mornings at breakfast which starts me off to a great day!
From the moment my family walked in to the end, the warm and friendly staff at this hotel made us feel welcome and comfortable. Calling out a few superstars - Hassan, Elloy, tall guy in a suit (looked like the manager), front desk staff with the circle earrings housekeeping staff on floor 35 and Ariel. Thanks for making our short stay a great stay!
A great breakfast at towne place thanks to Soad! She was super cute and available with me and my fiancè! Highly recommend! The hotel is new and clean! The room ok, but a little bit small for my standard.
Great service and super friendly staff. Santa Soad Yoanna was super helpful. The breakfast alternatives were very good. We've enjoyed the stay a lot. The hotel is also very central and close to the entertainment. Very convenient for tourists
The hotel is very comfy and pretty, with modern decoration and all new. The workers are very nice and friendly! We expected more about the cleaning (they don’t clean everyday the rooms) for this price we expected more room service. The breakfast included is very simple, but good. It was a nice stay, specially because of the location!