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TownePlace Suites New York Manhattan/Chelsea

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140 West 28th Street, New York City, NY 10001-6101
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TownePlace Suites
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Traveler (28)
Room & Suite (28)
Dining (3)

About

#361 of 512 hotels in New York City
Location
Cleanliness
Service
Value
TownePlace Suites New York Manhattan/Chelsea is an extended stay hotel located within walking distance of Madison Square Garden and the Fashion & Floral Districts. Located in the heart of Manhattan, the hotel is pet-friendly, offers free breakfast & WiFi
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking garage
Public wifi
Paid wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
24-hour security
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Safe
Seating area
Coffee / tea maker
Kitchenette
Cable / satellite TV
Walk-in shower
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Hotel links
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77Reviews11Q+A10Room tips
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simoca wrote a review 5 Aug
Turin, Italy4 contributions4 helpful votes
Soad and Santa. Make a very good every day for us and all the people with us. always pay attention if you need something giving directions with seriousness and professionalism!! Like all the members of the staff
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven Lamour, General Manager at TownePlace Suites New York Manhattan/Chelsea
Responded 3 days ago
Thank you for the amazing comments. Hope to see you again Steven
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angelo ago wrote a review 4 Aug
Como, Italy8 contributions7 helpful votes
Super View of the city exciting every moment in the room. Very good position to get some locations by walking and very close to Subway. Clean Very kind and professional Staff !! Nice room style But small room Very very small cabinet Small breakfast room comparing the hotel capacity
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: I was right to book including breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven Lamour, General Manager at TownePlace Suites New York Manhattan/Chelsea
Responded 3 days ago
Thank you for the feed back. We will surely share it with the team. Have a safe trip Steven
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Francesca wrote a review Jul 2022
London, United Kingdom22 contributions38 helpful votes
We’re currently staying at this property and sadly it has been a real let down. We had read some really great reviews and were excited for our visit. Upon arrival there was a lot of work going on in the lobby, it was so loud I could barely hear the check in staff. However this was due to a burst pipe so we completely accept this is out of their control. However the knock on effect did really impact our enjoyment. The breakfast which people had really raved about was a takeaway service in a paper bag. There were multiple staff shouting ‘ONE ITEM ONLY’ - it was nothing like I’ve experienced before. You couldn’t toast a bagel/bread and being 3 months pregnant I was resigned to just cereal eaten in my room. This was a shame as we had read reviews about the breakfast being tasty and plentiful. The lifts were awful, we had to wait at least 10 minutes during peak hours to get the lift - walking the stairs was not an option as I have a joint condition. The plus side was the room was lovely - the door to the bathroom was difficult to open and close but the location was great. Feel the situation was out of the hotels control but was not managed well and no compensation offered which it should have been.
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: Request a room on a lower ground floor based on slow lifts
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven Lamour, General Manager at TownePlace Suites New York Manhattan/Chelsea
Responded 1 week ago
Thank you for making us your first choice. We truly apologize for the challenge you experienced. The building pipe burst while disabling 2 of our elevators and effecting the breakfast area. Please feel free to reach out to me directly as we would love to recover from this matter.
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Anthony V wrote a review Jul 2022
1 contribution
My partner and I stayed overnight and Mia and her staff were extremely accommodating. The room was very nice and extremely clean and comfortable. As an added plus Mia gave us cupcake to take home. Little things like that go a long way. Will definitely stay again! Tony and Rob
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven Lamour, General Manager at TownePlace Suites New York Manhattan/Chelsea
Responded 1 week ago
Thank you for the comment. We will surely communicate to the team your awesome feedback.
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Lisa S. wrote a review Jul 2022
Munich, Germany1 contribution
This is by far the best hotel I have stayed at in NYC! I loved every part of the hotel. The hotel is super nice and very new (I think they opened at the beginning of 2022). Also, all employees are unbelievably kind and friendly. When we checked in at 1pm, they already had our room ready for us (even though it was 2 hours prior to official check in time). While waiting, Hassan gave us each a bottle of water to refresh and told us about the hotel‘s concept, which is very cool btw, but I will get to that later. Everyone, from the reception to housekeeping and technicians was super nice and would always ask how we were doing, if we needed anything and how we liked our stay - and their friendliness was very genuine, which made us feel super welcome. The rooms are amazing, equipped with a whole kitchen (including dishwasher) and incredibly clean and modern. Breakfast is included in the price and has everything you need, even down to vegan/gf alternatives. Usually, hotels are super stingy and won’t even let you take an apple up to your room from breakfast - but this one encouraged you to take your food upstairs and eat in the comfort of your own room (which I thought was great with Covid, too). Wifi is fast, the elevators can take their time in the morning, but having lived in an NYC high rise apt before, I was actually used to that and thought it wasn’t too bad. Speaking of, I really don’t understand the negative reviews about not having enough space in the room - we travelled with 3 big luggages and 2 carry on luggages and managed just fine. Of course you can’t have all luggages openly lying around at all times but you know how the saying goes - if you’re in NYC and can’t touch both walls at the same time, the room is spacious! Also, the location is superb - you have the 1 train right at the street and the N,Q,R & W trains are only a block away. Overall, this was a 5 star experience and I will only come stay in this hotel from now on whenever I go to NYC! TL;DR: great hotel, amazing employees, perfect location, beautiful clean rooms, just trust me and book this hotel. You won’t be disappointed!
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: The fridge is super cold and will freeze your groceries. just put them as far down as possible!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven Lamour, General Manager at TownePlace Suites New York Manhattan/Chelsea
Responded 1 week ago
Thank you for the amazing comments. We will communicate to the team.
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Jesus T wrote a review Jul 2022
1 contribution
I’m having an incredible stay so far. The staff is really kind, especially Yoanna and Soad. They are always greeting me with a great attitude in the mornings at breakfast which starts me off to a great day!
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven Lamour, General Manager at TownePlace Suites New York Manhattan/Chelsea
Responded 1 week ago
Thank you so much for the wonderful comments !!!!we will surely communicate to the team.
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Sherry H wrote a review Jul 2022
Markham6 contributions3 helpful votes
From the moment my family walked in to the end, the warm and friendly staff at this hotel made us feel welcome and comfortable. Calling out a few superstars - Hassan, Elloy, tall guy in a suit (looked like the manager), front desk staff with the circle earrings housekeeping staff on floor 35 and Ariel. Thanks for making our short stay a great stay!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Steven Lamour, General Manager at TownePlace Suites New York Manhattan/Chelsea
Responded 2 weeks ago
We will surely communicate with the staff. Thank you Steve
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Alessandra I wrote a review Jul 2022
1 contribution1 helpful vote
A great breakfast at towne place thanks to Soad! She was super cute and available with me and my fiancè! Highly recommend! The hotel is new and clean! The room ok, but a little bit small for my standard.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Steven Lamour, General Manager at TownePlace Suites New York Manhattan/Chelsea
Responded 2 weeks ago
Thank you for the comment. I will surely share with Soad.
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deniz t wrote a review Jul 2022
1 contribution
Great service and super friendly staff. Santa Soad Yoanna was super helpful. The breakfast alternatives were very good. We've enjoyed the stay a lot. The hotel is also very central and close to the entertainment. Very convenient for tourists
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven Lamour, General Manager at TownePlace Suites New York Manhattan/Chelsea
Responded 2 weeks ago
Thank you
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Carla wrote a review Jul 2022
2 contributions
The hotel is very comfy and pretty, with modern decoration and all new. The workers are very nice and friendly! We expected more about the cleaning (they don’t clean everyday the rooms) for this price we expected more room service. The breakfast included is very simple, but good. It was a nice stay, specially because of the location!
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Steven Lamour, General Manager at TownePlace Suites New York Manhattan/Chelsea
Responded 2 weeks ago
Thank you for the comment.
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Previous
PRICE RANGE
US$198 - US$341 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTenderloin / Chelsea / Midtown / Flower District
NUMBER OF ROOMS
247
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Frequently Asked Questions about TownePlace Suites New York Manhattan/Chelsea
Which popular attractions are close to TownePlace Suites New York Manhattan/Chelsea?
Nearby attractions include The Magician at the NoMad Hotel (0.4 km), Escape Room Madness (5th Floor) (0.4 km), and Escape the Room NYC (0.4 km).
What are some of the property amenities at TownePlace Suites New York Manhattan/Chelsea?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at TownePlace Suites New York Manhattan/Chelsea?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at TownePlace Suites New York Manhattan/Chelsea?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at TownePlace Suites New York Manhattan/Chelsea?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to TownePlace Suites New York Manhattan/Chelsea?
Conveniently located restaurants include NY Pizza Suprema, Johny's Luncheonette, and Brooklyn Bagel & Coffee Company.
Are there opportunities to exercise at TownePlace Suites New York Manhattan/Chelsea?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at TownePlace Suites New York Manhattan/Chelsea?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does TownePlace Suites New York Manhattan/Chelsea offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to TownePlace Suites New York Manhattan/Chelsea?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.3 km), World Trade Center Memorial Foundation (4.3 km), and Hamilton Park (3.3 km).
Does TownePlace Suites New York Manhattan/Chelsea have any great views?
Yes, guests often enjoy the city view available here.