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351 W 38th Street, New York City, NY 10018
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Traveler (237)
Room & Suite (54)
Dining (9)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 09/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 515 hotels in New York City
Location
Cleanliness
Service
Value
2022 Travelers' Choice Best of the Best
Nestled between the buzzing glamour of Times Square and the up-and-coming Hudson Yards neighborhood, Arlo Midtown offers 489 thoughtfully designed rooms focused on marrying natural and contemporary elements. Guest rooms average 175 square feet and range from our signature King Rooms to our luxurious Arlo Suite. Featuring calming color palettes of blue and grey with brushed metal and leather accents, guest rooms also include modern amenities such as bedside wireless charging stations, 55" LED TVs, backlit bathroom mirrors and digital "Do Not Disturb" signs.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Taxi service
Business Center with Internet Access
Meeting rooms
Coffee shop
Restaurant
Breakfast available
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
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Room features
Allergy-free room
Air conditioning
Room service
Safe
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
346Restaurantswithin 0.5 km
106Attractionswithin 0.5 km
531Reviews29Q+A61Room tips
Traveler rating
  • 440
  • 46
  • 21
  • 12
  • 12
Time of year
Traveler type
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Popular mentions
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Most Recent
ChristinaNauert wrote a review 5 Oct
Washington DC, District of Columbia1 contribution
I have stayed with Arlo Soho twice, and when I saw that a midtown location had opened I was ecstatic! Arlo has great service, a good vibe and aesthetic, and the rooms are always clean and bright. I have now stayed in Midtown twice, and will always be back when in town. I recommend it to my friends and clients all of the time because I am confident in Arlo’s delivery and convenient location. I am hoping for a city terrace room to be available for me someday! Thank you always for a pleasurable stay.
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Date of stay: October 2022Trip type: Traveled solo
Room Tip: Worth it to book the rooms with a city view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jason Marte, Guest Services / Front Office at Arlo Midtown
Responded 2 days ago
Hello Christina, Thank you for choosing to stay with us at Arlo Midtown, we are glad to know that you enjoyed your stay with us. Best, Jason M Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
likjemd wrote a review Aug 2021
Idaho Falls, Idaho7 contributions5 helpful votes
Hotel's Favorite
Upon arrival to this beautiful hotel we were welcomed by amazing staff Aaron and Arthur. The hotel is so pleasant and extremely clean with a great modern twist. The hospitality of Arthur and Aaron are above and beyond from the minute we entered the hotel lobby. They met and exceeded my expectations from the moment we arrived to this hotel. All respect for these guys at the reception , they are doing an amazing job here , a true sample of hospitality. Will definitely write another review for the hotel , since we just checked in, but definitely wanted to give my highest thanks to these guys after my warmest welcome here ! Excellent hotel with the amazing staff!
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Response from Richard Tucker, Guest Services / Front Office at Arlo Midtown
Responded 10 Aug 2021
Hi Likjem! We are thrilled to hear that Arthur and Aaron went above and beyond, exceeding your expectations to ensure that you felt welcomed on arrival. We are inspired by the work that they do and are so thankful that you have recognized them for their amazing hospitality. Please let us know if there is anything we can do to help make you feel more at home! Warm Regards, Richard Tucker Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
K S wrote a review 1 Oct
1 contribution
The Arlo Midtown was definitely very clean and welcoming. Musa Goodman and the entire front desk staff were very friendly and pleasant. We will definitely stay in the future. We could not have asked for a more enjoyable stay.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jason Marte, Guest Services / Front Office at Arlo Midtown
Responded 6 days ago
Hello F368AEks, Thank you for choosing to stay with us at Arlo Midtown, we are delighted to know you had an amazing stay with us. Your feedback will be shared with our front office staff :) We look forward to welcoming you back! Best, Jason Marte Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lara M wrote a review Sep 2022
1 contribution
Thank you Alex (R) for being so kind & helpful😊 I always felt welcome at Arlo Midtown and enjoyed my time in NYC very much! My impression of the hotel‘s style is modern chic, like it! :) I also enjoyed the possibility of bringing my own breakfast to the rooftop and of starting my day there in a calm atmosphere. Moreover you can take advantage of the central location of Arlo (->>)Midtown :) Possible improvements: - Cleaner windows for the best view🙌🏻 - An area at the rooftop bar for Hotel Guests, where you can also hang out from 4pm on without ordering anything
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jason Marte, Guest Services / Front Office at Arlo Midtown
Responded 1 week ago
Hello D7708RZlaram, Thank you for your feedback, we are happy to know you enjoyed your stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carrie K wrote a review Sep 2022
1 contribution
Alex at the front desk was very helpful and sweet! This hotel was clean and safe. Helped us out with great suggestion on transportation and dinning. If we go back to THE BIG APPLE we would stay here again!
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jason Marte, Guest Services / Front Office at Arlo Midtown
Responded 6 days ago
Hello Carriekzillah, We are delighted to know your stay with us was enjoyed! your feedback will be shared with Alex we look forward to welcoming you back. Best, Jason M Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David D wrote a review Sep 2022
1 contribution
I have to admit this hotel is not only fantastic but the staff is amazing! Especially Alex and Amethyst- they took care of me!!! Always smiling and ready to help! Thanks Arlo for hiring folks that care and will go the extra mile. Check them out at the front desk and say hi! Trust me, you won’t meet anyone more welcoming and friendly! Can’t wait to see y’all again! Thanks!
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 1 week ago
Hi O5625QFdavidd, Thank you for your response! We are very happy to know that Alex and Amethyst have been great to you throughout your stay. We will definitely be sending them your biggest regards. Thank you for choosing us for your stay! Have a wonderful rest of your day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
C.M. wrote a review Sep 2022
75 contributions8 helpful votes
This hotel offers fantastic value if you need to be in this part of this city ( time square / Central Park). The room is very clean + modern and is large enough to be very comfortable. Despite not having a table to work at in the room there is a lot of public space (eg coffee shop, rooftop bar) to work. The only amenities in the room are shampoo/conditioner and body wash so you’ll need to bring a toothbrush and buy your coffee downstairs. There’s also a bit of noise from the hallways (can hear people talking and doors closing) so be aware of that.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 1 week ago
Hi Cm0721, Thank you for your feedback! We thank you for making Arlo Midtown your home away from home. We will be addressing your concern, none the less we are very happy to know you had a wonderful stay with us! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jaz1664 wrote a review Sep 2022
Montreal, Canada35 contributions25 helpful votes
Make sure you check the beds, was eaten alive!!! Disgusting....Never would of thought this would happen. I should have asked for a refund, my legs are all full of blisters. Just terrible. Hate putting negative reviews, but this is uncalled for.
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Date of stay: September 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Think twice.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Richard Tucker, Guest Services / Front Office at Arlo Midtown
Responded 3 days ago
Hi there, Thank you for making Arlo Midtown your home away from home for your recent visit to NYC. We deeply regret any discomfort you are experiencing at the moment. Our guest rooms are inspected on a weekly basis at random by an independent pest management service. We also have strict guidelines in place for managing sightings of pests. This appears to be the first communication of this issue to our team and we recommend that you make contact with us directly so that we can fully investigate your claim and complete an inspection of your room. Please contact me directly at rtucker@arlohotels.com to discuss further. Warm Regards, Richard Tucker Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jason M wrote a review Sep 2022
1 contribution
The staff were very accommodating and the hotel was clean and welcoming. The following receptionists were amazing: Alex, Aries and Marie. Marie was able to save us money by showing us how to catch the ferry and see NY. Aries helped us with our tour by using the citi bikes and providing us with a drink and breakfast voucher after encountering some difficulty with finding nearby bike ports. Alex was overall very accommodating and came up to the room to assist with the Netflix setup. Great job to your staff. Please recognize them forntheir care and concern in some type of way.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 2 weeks ago
Hi C6966JSjasonm, Thank you for your response! We will be sending Alex, Aries and Marie your biggest regards. Thank you for making Arlo Midtown your home away from home. We hope to see you again in the future! Have a wonderful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nathalie427 wrote a review Sep 2022
Aachen, Germany2 contributions
Clean, modern, beautiful tiny rooftop bar, friendly people, good music, fastest lift ever, very near to Time Square and also High Line, I've only missed some vegan breakfast. Can absolutely recommend this hotel!!
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sidney Birch, Guest Services / Front Office at Arlo Midtown
Responded 2 weeks ago
Hi Nathalie427, Thank you for your response! We are very happy to know that you had one amazing stay with us. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$233 - US$468 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityHudson Yards / Midtown West / Garment District
NUMBER OF ROOMS
489
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Frequently Asked Questions about Arlo Midtown
Which popular attractions are close to Arlo Midtown?
Nearby attractions include Mission Escape Games (0.3 km), Shop Gotham NYC Shopping Tours (0.4 km), and Exit Escape Room (0.4 km).
What are some of the property amenities at Arlo Midtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Arlo Midtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Arlo Midtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Arlo Midtown?
Conveniently located restaurants include Liberty Bagels Midtown, IL Punto Ristorante, and Etcetera Etcetera.
Are there opportunities to exercise at Arlo Midtown?
Yes, guests have access to a fitness centre during their stay.
Does Arlo Midtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Arlo Midtown?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Arlo Midtown?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.2 km), World Trade Center Memorial Foundation (5.2 km), and Hamilton Park (2.5 km).
Does Arlo Midtown have any great views?
Yes, guests often enjoy the city view available here.
Is Arlo Midtown accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.