The hotel portrays itself as a “hotel” but really is just a hostel. The room itself was basically a box room. The door opened directly onto the bed, only one bedside table and not enough plugs for the both of us to charge our phones at the same time with adapters. Packing to go home was a nightmare to the point we had to utilise to hallway as there wasn’t enough room within the room itself. We had to climb over the bed to get to the other side of the room as there was next to no storage and to get into my suitcase this had to be lifted onto the bed. There was barely enough room for one person and I’m tiny, let alone two. The bathroom was tiny with a shower-“bath” which even at 5’2ft I wouldn’t fit in and the bath didn’t drain properly. We complained that there was no hot water on our first day however the maintenance man came up and told us it was our fault and we had been turning the tap the wrong way and would not listen when we said we had turned it both ways for at least 20 minutes which was extremely rude to be blaming guests and BLATANTLY LYING given that I found taps under the sink which adjusted the heat going to the shower (probably turned down to save money-see pictures). The shower curtain stuck to you when you take a shower and I’m not certain how thoroughly it is cleaned which made me feel sick thinking how many other people of varying hygiene this stuck to! Despite the shower curtain the shower leaked water all over the floor which is a health hazard. The sink was barely a sink, I’ve seen much bigger in airplanes and there was no toilet brush for the poorly flushing loo. There was absolutely no room to even turn around. The tiles were cracked and the mirror had grey marks all over it. we asked for extra towels which were all taken away and we were given only one towel and a smaller towel between the two of us when they cleaned the room after 3 days. The bed was so uncomfortable I had to go out and get heat packs and ibuprofen gel for my back. There were doors being slammed, people knocking on doors throughout the night and early hours and people talking and shouting all through the night, I’m only thankful we weren’t on the sixth floor where the communal kitchen was! I sleep with silicone ear plugs and an eye mask and even I struggled to sleep for more than an hour thanks to the noise in the hallway and also the extremely noisy air conditioning which could be heard above my ear plugs. If you want a good night sleep this place is impossible. The room had no tea and coffee making facilities, you had to leave the room and go upstairs to the 6th floor where there were often crowds of people drinking alcohol in the kitchen and you were on top of people to get to the coffee machine. There was no tea or milk, only this disgusting creamer stuff and with the limited worktop space I had to make my tea (which I had to buy myself) under the microwave where I was rudely told to move from twice by an impart Eastern European woman. After the first occasion where I went on my own where a man started at me the whole time making me feel really uncomfortable I had my partner come with me for my safety. The kitchen area and adjoining outdoor space were more reminiscent of a travellers hostel or frat house than a hotel and did not feel safe as a twenty something year old woman on her own. All I can advise as well if you choose to ignore this review is to request a room which is not on the 6th floor as you will get no sleep whatsoever. I honestly don’t know how this place can advertise as a hotel because it is clearly not!…
Well, when u hear 2-3 stars, you afraid. But when u r in NY and prices are in the sky your decision is easy. This hotel is positive confusion! True, rooms are not big, but everything else is just fine! Staff at the reception, roof-terrace, complimentary coffee-tea, water facility. 87th street seems to be far from the downtown, but when at 86th you have a subway station, everything is just 15mins. Congrat!
The folks running the Belnord Hotel were friendly and accommodating. The rooms are small, just large enough for the bed, two small night stands and one person to walk around it at a time. The bathroom also small. But, your in NYC so it's not a big deal. Also, it was very clean. The amenities included a rooftop outdoor area that was really nice. Next to the outdoor rooftop area was a kitchen that included free coffee and tea and a snack machine. Again not the Plaza but it was the least expensive hotel I could find in the area I wanted to be in, the Upper West Side near the park. I would highly recommend this hotel so long as you understand what you get for your $$$.
Management is deplorable. I booked this hotel in New York for 6 nights due to it being a local non chain hotel. Check in process was decent. Our first room was nice. It was extremely small but due to the reviews I knew this and was only using the hotel to sleep and shower. The room had some storage in one bed and the beds were high enough off the floor that we could store luggage underneath the beds. Day one the temperature in the room was 66 degrees F. It was nice. By morning time we were so hot and woke up to a temp of 77 degrees F. I called and spoke to Tracy. She had maintenance in our room within 30 mins. Maintenance told her the AC was broken and he would attempt to fix it that there are 2-3 rooms on one window unit. Tracy said we will be switching you rooms if the room is not cooled by the time you for your day of outings. Please speak with the man downstairs and he will change you rooms. When I went down to speak to the man who refused to tell me his name(I later was told by another worker his name was Pedro and then the following day he told me his name was Jonathan). He told me he would put a fan in my room and open the windows to see if that would work and if it was not cooled down he would have a room ready for me to move to. When we came back that night the room was still at 77 degrees, there was no fan and the windows were not open. I went down stairs to ask which room we were being moved to and this guy told me his name was Pedro and he had not been told to move me rooms and there are no rooms available. This went on for 4 nights! Booking.com tried to reach out everyday that I called. I called booking.com in the am and the pm. They would put me on hold and contact the hotel and was told there was no manager on duty. They were also given different names as well. I finally spoke to a manger with 2 nights left and he finally switched us rooms and said this would be no better bc the whole system had not been switched from heat to cool which went against everything that maintenance had told me the very first day. This new room for two nights stayed at 66 degrees F. We had to cancel a booking of a show that was nonrefundable because it was so hot we could not get ready bc we were sweating so bad and that is when they decided to move us rooms so we moved rooms as we were supposed to be at a show. This room was much smaller with no storage space in the bed not under the bed. The height of the beds were much shorter so the suitcases would not slide under the beds. The bathroom was smaller. The beds were very uncomfortable. We were next to the elevator and where the housekeeping was located and didn’t not get any sleep during those nights either. Booking.com still has not been able to reach the property as they are being told to call back the next day. Again this is deplorable! Being lied to on multiple occasions, having to stay in a despicable room, and if I canceled my booking I would lose all money invested. I do not recommend this hotel while staying in New York not only is the hotel not up to par but the management/staff just smile and say there is nothing they can do. To top things off my daughter has a heat intolerance. We are very selective in what vacations we book and where we book them. I have medical papers as well thst describe her condition. To say our stay was miserable is an understatement and management still refuses to reach out to me or to booking.com…
Very clean, great price, perfect location. We knew the rooms were small, but that made it cozy. Beds very comfortable. Nice employees. Great coffee at their upstairs lounge. We will be back a third time as long as prices stay budget friendly.
Stayed here for a week. Rooms are all on the small side - but who comes to New York to spend time in their room. Great large flat screen TV. Complimentary toiletries. Great bed - small but so so comfortable. We chose the Belnord for location and it didn’t disappoint. We only traveled with hand luggage and unthinking larger cases were introduced to the room you would have difficulty manoeuvring. Very clean and smart, bedding good. Staff excellent ⭐️⭐️⭐️⭐️⭐️
I'm currently staying it's OK at this hotel. The staff is excellent: professional and courteous. They are very clear about COVID roles, which I appreciate. It's so cozy, I will be sure to stay here again. Oh: and ANY HOTEL that opens up their doors to the homeless (even in circumstances where they were told to) is EXCELLENT in my book.
Do not stay here. It has been used as a homeless shelter for drug addicts for the past few months. It's not safe. They hang out on the sidewalk doing drugs and drinking. This is paid for by the city. Google it. It's all there. I can't imagine the state of the rooms now.
This hotel was converted into a homeless hotel. The hotel "guests" are homeless, and drug addicts. Reports of OD's and bed bugs are public knowledge in NYC. Do not stay here. The dirt and filth are beyond tolerable. Either stay home or stay someplace else.
We've stayed here about 5 times, love the hotel and neighborhood feel. We were looking forward to coming back but my booking was cancelled without explanation and after doing some research it's rented out as a city homeless shelter. I called and they confirmed. No word on refunds or reservations.
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