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Hyatt Herald Square New York

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Traveler (307)
Room & Suite (100)
Dining (38)
Ratings and reviews
Certificate of Excellence
  • Excellent53%
  • Very good31%
  • Average10%
  • Poor4%
  • Terrible2%
Travelers talk about
“rooftop bar”(120 reviews)
“penn station”(62 reviews)
View all reviews
What's included
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Suites
Rooftop Bar
Fitness center
Concierge
Pets Allowed
Wheelchair Access
Business Center
Dry Cleaning
4 Star Hotel
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer...
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Location and contact
30 W 31st St, New York City, NY 10001-4403
10.1 km to La Guardia Airport
648 restaurants are within a 0.5 km radius
0.2 km from Empire State Building
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,089)
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905 results
Traveler rating
478
273
86
48
20
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LanguageEnglish
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478
273
86
48
20
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1 - 5 of 905 reviews
Reviewed 3 days ago via mobile

Staff are friendly but their billing system is not. Had a 200% over charge on the purchase authorisation (PA) on my credit card. They could not resolve after I also paid the final invoice, but did provide written authorisation to release it. Very Disappointed because...More

Thank Giulio C
Response from Katerin Q, Director of Operations at Hyatt Herald Square New YorkResponded 2 days ago

Dear Giulio C, First and foremost please accept my sincerest apologies for this happening to you, I can only imagine how much of an inconvenience this was especially while traveling with your family. I would like to discuss your stay in furthermore detail if that...More

Reviewed 1 week ago

I stay roughly 50 nights a year in Hyatt’s. I had not tried this property, but it was very affordable for a vacation during July 4th so I booked it. The room was too warm and the air conditioner was not functioning properly, the toilet...More

Review collected in partnership with Hyatt Hotels
Thank heathclayton
Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 3 days ago

Thank you for providing your feedback on your recent stay with us. Please accept my sincere apology as I am terribly disappointed to learn that we did not meet or exceed your expectations. I appreciate you sharing the details of your stay so that we...More

Reviewed 2 weeks ago

Don't trust Hyatt with you car! They will damage your car and then deny responsibility they may even cuss at you like they did to me for asking what happened. Hyatt workers did little to nothing to help alleviate the situation .More

Review collected in partnership with Hyatt Hotels
Thank Min K K
Response from NaliniSullivan, General Manager at Hyatt Herald Square New YorkResponded 3 days ago

Thank you again for your feedback. We are sincerely apologetic for the situation regarding your car and as you are aware we have had several conversations regarding this together with the management of the garage we outsource for our guest parking. If you would like...More

Reviewed 2 weeks ago

My flight was cancelled and I booked this hotel at 10pm at night on my way back to the city. The hotel has a modern and spacious lobby. I received a room on the seventh floor overlooking the street. I found the room to be...More

Thank katsmall82
Response from Katerin Q, Director of Operations at Hyatt Herald Square New YorkResponded 2 weeks ago

Dear Katsmall82, Thank you so much for taking the time to share your experience with us and others online. We are truly pleased you enjoyed your stay with us and found the layout of the room to be well thought out. All of our rooms...More

Reviewed 2 weeks ago

This hotel was clean and functional. We slept well in comfortable beds. The staff was warm and accomodating. It felt like a good value. The neighborhood is touristy, but if you have specific plans to get out of the neighborhood, it is easy to do...More

Review collected in partnership with Hyatt Hotels
Thank Isabel R
Response from Katerin Q, Director of Operations at Hyatt Herald Square New YorkResponded 2 weeks ago

Dear Isabel R, Thank you so much for taking the time to share your experience with us and others online! We are pleased to hear you found our hotel conveniently located and of course found our staff accommodating. Customer service is one of our main...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Center with Internet Access
Wheelchair Access
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room Service
Pets Allowed ( Dog / Pet Friendly )
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
US$210 - US$588 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#69 Family Hotel in New York City
#86 Romantic Hotel in New York City
#144 Business Hotel in New York City
#147 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$210 - US$588 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#69 Family Hotel in New York City
#86 Romantic Hotel in New York City
#144 Business Hotel in New York City
#147 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (307)
Room & Suite (100)
Dining (38)
Amenities (9)
Family and Play Areas (2)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
madstraveller
29 June 2018|
Answer
Response from NaliniSullivan | Property representative |
Hello, we do not store luggage overnight, we are happy to store for the day but due to limited space and NYPD guidelines we are not able to store overnight.
0
Votes
Krisna D
9 April 2018|
AnswerShow all 2 answers
Response from NaliniSullivan | Property representative |
Hello! We do not charge a fee for packages after your arrival date, however if packages do arrive before your date of arrival we charge a fee of $5 USD per day. Please let us know if we can be of any further assistance!
1
Vote
14 March 2018|
AnswerShow all 4 answers
Response from NaliniSullivan | Property representative |
Hello-yes, we do have two separate stairways, we can also place a request for a lower floor if needed.
0
Votes
Room Tips
"ask for one in the back, might be even more quiet"
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"We were upgraded to a high room with a city view which looked out onto the Empire State Building."
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"Best views are up high facing Empire State bldg."
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"Pay for the NYC view although it's extra"
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