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4.0
#219 of 506 hotels in New York City
Location
Cleanliness
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Discover the all new Hyatt Herald Square New York and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Take in sweeping city views and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, Spanish
Location
30 W 31st St, New York City, NY 10001-4403
Hyatt Herald Square New York
1,601 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in the heart of the city, Hyatt Herald Square New York garners applause for its spotless rooms and modern charm, with the rooftop bar's stunning vistas being a particular highlight, despite a few remarks about the food selection and missing coffee makers. The hotel's prime location is celebrated by guests for its proximity to local attractions and transport.
While views on value diverge, the warm atmosphere and commendable staff contribute to a pleasant stay. However, the coziness of the rooms receives mixed feedback regarding space and contemporary appeal.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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The stay was for 11 nights at the Hyatt Herald Square for two weeks of in-person meetings in NYC. We chose the hotel due to its location (walking distance to meeting location) and good value vs. other hotels we considered in the area. The staff was very attentive and helpful throughout the stay. Some of the amenities are still somewhat limited such as food service say an open rooftop bar would have been nice but the lobby bar had good drinks and snacks.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2021
Value
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Location
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Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jemima Arcos, General Manager at Hyatt Herald Square New York
Responded Aug 31, 2021
Thank you very much for your rating! We are happy to hear you had a good time. We hope to see you stay with us again in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is in a good location. Empire state building is a block away. Some rooms will have view of the empire state building. Breakfast is good. Staff is friendly. Room has all things required such as iron, iron board, shampoo, soap, lotion, etc.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
Value
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Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We had a good time staying here in late July for four nights, and got it for a super cheap deal, but we booked it in early March when everything was still shut down. It was near many train stops, and we did grab food one night from the hotel’s restaurant, and it was good. They let you order food and drinks and take it up to the rooftop area because the bar up there is currently still closed. There is an amazing view of the Empire State Building up there! The staff at the downstairs bar/restaurant were super nice. We ordered an early morning taxi to JFK from the hotel and that worked out well for us. Unfortunately, there was another couple who also ordered a taxi the same morning that we left, and it never showed up, so you may want to double check with the front desk that the taxi is confirmed.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jemima Arcos, General Manager at Hyatt Herald Square New York
Responded Jul 24, 2021
Thank you so much for taking the time to give us a review and for your kind words! We are glad to see that our hotel was able to accommodate you in every way possible. We will send the compliments to our staff ASAP!
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Excellent hotel located in proximity to Penn station and the fashion district.
Hotel check in was quick and painless. You are emailed when your room is ready if you arrive early. You can have the hotel hold your bags for you.
Our room was located on the 9th floor - room 905 tucked away in a 4 room corner quad not one sound on the floor. It was silent. We were there for 2 nights. We had a king room. Comfortable bed, extra pillows and blankets as requested were placed in room.
Room had a mini fridge, single cup coffee maker, Starbucks coffee and tea, safe, etc. flat screen tv.
Bathroom was modern with rain shower head-strong water pressure and nice hot water.
We ordered pizza from Joe’s and had it delivered no issues at all.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
Value
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Location
Cleanliness
Service
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jemima Arcos, General Manager at Hyatt Herald Square New York
Responded Apr 11, 2021
Thank you for taking the time to share your detailed review with the TEAM! We are delighted to see that your stay was as enjoyable as you expected and more! We hope that you get to stay with us more often.
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I had a quick stay at Hyatt Herald Square, for only one night I did not mind too much, overall I found the hotel to be mediocre in pretty much all regards without a lot that stood out positively or negatively. Given the large number of choices in the city, while nothing was unacceptable, I doubt I would come back.
The price tag at this hotel is not that low to begin especially considering that the rooms are small at 18-20 sqm, but strangely there is sometimes a material price difference between the entry level room which I booked, and the room with city view, which is what I was told I was upgraded to as Hyatt Globalist guest. While I was on a high floor which possibly helped to limit the street noise from the room, honestly the only thing I could see outside my room was the building in front so it is questionable why someone would want to pay a lot of money extra for that view, anyway it was an upgrade so no complaints. While soundproofing from the street was decent, from the hallway it was less so. The bathroom was ok but not great, thankfully it had a stand-alone shower not a tub, but it was not a rain shower and nothing fancy; also the toilet did not flush properly. They had Pharmacopia bathroom amenities like many Hyatt Regency hotels.
In the (small) bedroom there was a mix of carpet and floor tiles, I think if they did away entirely with the carpet it would be better. There were convenient power plugs on both sides of the bed and the bed itself was reasonably comfortable, but the air conditioning hidden behind a panel was very loud. I also noticed they lacked a “do not disturb” sign, nobody knocked on my door at an inopportune time but it should be an easy fix.
Similar to the room, breakfast was nothing to write home about, it was entirely continental with no hot food, overall quite underwhelming. I only grabbed a fruit cup and a yogurt with granola.
Overall I struggle to find strong points to this hotel, although it did not have any unacceptable issues worth complaining about either. The rooms were small even for NYC standards, Globalist upgrades are unlikely to result in a more spacious room, my room did not really have a view despite the name, nothing from the room was luxurious or wowed me, breakfast was forgettable, and all of this at a price point which is not that cheap. Personally I don’t see the appeal to return.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jemima Arcos, General Manager at Hyatt Herald Square New York
Responded Jul 24, 2021
We appreciate you taking the time to write detailed review! We are sadden to hear that your experience was not the best and not up to Hyatt Standards. Will definitely pass it along to the staff to further improve in the areas mentioned above. We appreciate your feedback and hopefully you are able to give us another chance in the near future!
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I have stayed here several times in the last few years and have had a consistently good experience. The staff is engaging and responsive and while the rooms are not spacious, they are clean and comfortable. The location is convenient for subways, buses and taxis with a variety of good restaurant selections within walking distance. Other than enjoying a light breakfast and an occasional evening snack, often in the rooftop lounge, I don't spend much of my day time in the hotel. However, I have been comfortable with the way the hotel has adapted the services throughout the pandemic. Each of the 6+ Hyatt locations that I have stayed at in Manhattan have been positive and unique in their own way. The Hyatt Herald Square is the location that I have chosen to return to most often.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jemima Arcos, General Manager at Hyatt Herald Square New York
Responded Sep 11, 2021
We appreciate you taking the time to write such detailed review! Thank you so much for choosing to stay with us and for being a repeated guest. We appreciate your loyalty.
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I like the location of this hotel, the appearance was nice staff was very friendly. I chose this hotel because they had queen size beds. Unfortunately these were the hardest most uncomfortable beds I have ever had in a hotel.The pillows were flat and worthless, me and my teenage daughters left with body pains.If you like hard beds then this is the place for you, if you want something soft and comfortable I cannot recommend this hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I recently stayed at the Hyatt Herald Square with my family for a graduation event and had such a positive experience! The staff members, notably the front desk staff and bar staff were so welcoming and helpful. Notably, Judy at the front desk helped check us in and her commitment to customer service was bar none. Given we had our stay on two reservations, Judy was able to seamlessly get my family checked into the rooms while I was stuck in transit. In addition, Rachel at the front desk provided an easy and seamless check-out experience. The rooms themselves are small, but are well equipped for your needs and we had daily housekeeping (a service that seems to have gone downhill at many other establishments due to COVID). Lastly, the rooftop was amazing! Beautiful views and more than enough space, most of the time it felt like we had a private roof to ourselves and enjoyed morning coffee or lunch under one of the cabanas. Thank you to the staff for making our stay so pleasant!
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Date of stay: May 2022
Location
Cleanliness
Service
Room Tip:Ask for a room facing out to the Empire State Building!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rachel Chen, Guest Services / Front Office at Hyatt Herald Square New York
Responded Jun 15, 2022
Good Day, First and foremost thank you for booking our property for the recent graduation event and it's a great pleasure to hear that you enjoyed the stay with us! Your feedback will be sharing the team and it will be a big motivation to the staff! We look forward to hosting your stay in the future! Take care!
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Hyatt Herald Square is located in a great location with a ton of restaurants and stores within a 2-minute walk. It's also close to the Path and Subway stations. The hotel staff is super nice and friendly and very helpful. They have good safety protocols so you don't have to worry about random people walking into the hotel. Everything worked as expected in the room for me. The gym is small but has all of the essentials for a quick workout. If you drive into the city, they have valet parking so you don't have to find your own parking garage.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jemima Arcos, General Manager at Hyatt Herald Square New York
Responded Jun 20, 2021
We appreciate your comments! Happy to hear our accommodations were just as you expected. We hope to see you again in the near future!
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Most of the other hotels I stayed at during my trip were a little cheaper, but were a lot worse. I wasn't too disappointed with my stay at the Hyatt, though obviously there were some cuts.
The rooms had modern decor, which I was into. The view sucked as I just saw other buildings. The rooms were pretty tiny - after I opened my luggage rack, I had about 8 inches of walking space.
The keys were not tap - you had the key them in. They also do not work properly. I had to replace mine twice as I was not able to open the lobby door to get in with my key. The front doors are locked at all times because of interesting characters outside, but perhaps the most annoying part of it was that the concierge did not have a button on their side to open the door. They had to stop helping whoever they were currently engaged with and walk over to the other side of the door to wave it open. This was the most inefficient thing I've ever seen at a hotel.
As I was working remotely on this trip, I was a little annoyed at a few things. First, I could hear my neighbors talking as they were also working remotely. Second, the wifi on my phone kept disconnected for some reason. The chair provided had no back support - it was essentially a stool.
Overall, the stay was okay.
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Date of stay: October 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mima A, General Manager at Hyatt Herald Square New York
Responded Dec 3, 2020
Dear jongleberry, Thank you for your review. We apologize that your stay was less than perfect. We appreciate your feedback and it will be shared with the entire team. We hope you give us another chance. Be safe and well.
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Las Vegas, Nevada193 contributions126 helpful votes
If you're coming from JFK, you can go right from the terminal to the AirTrain to Jamaica Station, where you can transfer to the Long Island Railroad which will take you to Penn Station in NYC. It's just a two block walk from the exit of Penn station on 7th Avenue to the hotel. The total fee for the AirTrain ($8) and the LIRR ($7.75 at off peak times and $10.75 at peak) comes to under $20.
If you're coming from Newark airport - it's similar. Take the AirTrain from the terminal to the airport rail station and then take a New Jersey Transit commuter train (not an Amtrak train) to Penn Station New York (ticket costs $15.50, but there are discounts for seniors, disables, military and children) Be aware though - just to confuse everyone - there are two Pennsylvania stations - the first one you would come to is Penn Station Newark - don't get off there, but stay on the train until the final stop at Penn Station New York.
As to the weather - there is just no way to predict. I would anticipate chilly, but the way it's been recently all bets are out the window. Have a great time!
Hi Laura,
Our Destination fee (aka facility fee/resort fee) is $22.96 with taxes inclusive per night per room. The security hold is $250 per stay and will authorize on a credit/debit card only upon arrival. The hold will release back to your account upon departure in between 3-7 business days as a standard timeframe.
"As stated, there is no refrigerator despite the hotel's misleading information. Very important if you have perishable food or medication that must be refrigerated. "
There are more places to choose from in the New York City area.
PRICE RANGE
₱15,911 - ₱29,769 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn midtown west 31st street hotel new york city
LOCATION
United StatesNew YorkNew York CityTenderloin / NoMad / Manhattan / Midtown
NUMBER OF ROOMS
122
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Hyatt Herald Square New York?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.5 km), World Trade Center Memorial Foundation (4.5 km), and Governors Island National Monument (6.9 km).
