The room was perf. The bed was so comfortable. I couldn’t sleep at all because of the noisy air conditioner blower that kept turning on and off all night. Everything so up to date except those old rickety noisy on and off a/c units. I was there on business and needed my sleep. It was just awful. Plus there was a rooftop bar on the building next door and although I was on the 20th floor I could hear the music too late into the evening. The two elevators are too slow and too few to serve this building. Shame for all this because the room was perfect
The best part about this hotel is the location. Great bar opposite for a pint and close to the freedom tower and 9 11 memorial site. An ok hotel as far as facilities go. Rooms not the biggest but kept clean and tidy, staff in general were polite and friendly, gym was a bit of a disappointment however the standard joke during our stay was the saga surrounding the elevators. They must rate as the slowest in the world.
My husband and I stayed here as part of our honeymoon. Whilst I think a lot of the reviews on here are very harsh, the hotel was, all in all, a bit of a disappointment. The lifts are certainly a problem, but we were on the 6th floor, and are able to use the stairs, so did more often than not. You'd be in a pickle if you couldn't use the stairs/were on a higher floor - there are 44! The room was a reasonable size for NY, but very dated and tired - chips and marks on furniture and walls, grubby windows etc. We had a procession of ants come to visit one morning, too! BUT it had everything we needed. Just looked about 20 years out of date and not in great condition. We are diamond Hilton members and have come to expect excellent service from Hiltons when we stay. The service was fine, but nothing special. What I *will* say is that the location is absolutely excellent and we loved being in a slightly quieter area than the chaos of Midtown. Also, I think the breakfast reviews are unkind. We ordered from the menu and found there to be a lot of choice and the food to be tasty and good portion sizes. The staff in the restaurant were friendly, too.…
Staff doesn’t answer phones from room, rooms are ridiculously small , elevators are horribly slow .asked for extra towels and pillows 7 times over 4 hours . Not impressed at all . Diamond upgrade means nothing in this hotel . Horrible choices for parking as well
Stayed here for 4 nights with my daughter. The hotel is dated and room was quite small. We were advised on check in that hospitality will try to refresh the room every day but if we specifically needed it done we would need to request it. They do not put water bottles in the room, I don't think I have ever stayed in a hotel that did not supply bottles of water, but especially in New York in June when it is very very hot outside. They do sell bottled of water but for $2.50 for 500ml. Thankfully there is a store on the same street where we bought our own. There is a drinking water tap on the same floor as reception, however they didn't tell us this at time of check in. We spotted it a few days later but the water is warm out of the tap anyway. The lifts are an absolute nightmare and I really feel for people who were on higher floors than me, or those that could not manage the stairs at all. We were on the 11th floor and used the stairs mostly as the wait time at the lift sometimes was substantial due to only being 3 for 40+ floors. The aircon was very strong, which was not ideal as it was right next to the bed which means you are either freezing if you leave it on overnight, or too warm if it is off. In summary not quite the standard I would have expected for a Doubletree by Hilton hotel. The pictures definitely make it look a lot more modern and brighter than it actually is. Thankfully I had booked it very far in advance so only paid £450 for 4 nights. I had tried to amend my dates closer to the time but the price changed to £800+ so I kept it as it was.…
I don't understand why this hotel has so many bad reviews on Tripadvisor. The room is very big for a city like New York, far bigger than regular rooms in cities like London or Paris. Based on the reviews, I was also pleasantly surprised by the standard of the room. Check in was super quick and easy. Cleanliness was good, and we got plenty of refills of coffee, which we enjoyed. The hotel is convently located for the subway, within 2-3 minutes walk you can choose between 3-4 stations with different lines. Also recommend taking the boat over to Brooklyn, great experience. Note that the hotel has few elevators, so that might be an annyance if you're leaving/coming back at busy times of the day. We didn't have any issues.
This hotel has gone downhill. Elevators are insufficient for the number of rooms. Wifi never worked. Could only get hot water out of cold tap. Climate control inconsistent. Don’t stay here. Find another place.
When it comes to hotels, the Hilton is by far the best. This one is right in the center of the financial district, within walking distance to most everything. It's very affordable for being in the city and offers everything you need for a pleasurable stay. The staff make you feel right at home AND you can leave your luggage there after you check out, should you still have other attractions you want to go visit. Hands down, the best choice if you're heading to Lower Manhattan
Three adults so we needed a room with a pull out couch. Perfect choice as the king room had plenty of space and two huge TV’s. Called ahead to see if we could check in early. Our room was ready at 12noon when we arrived. Loved the warm cookies at checkin. Was skeptical of the reviews warning of the elevators. We had no problems…we did use the steps once. Full disclosure…our room was on the 4th floor. Used the parking for $45 - well worth it cause no street parking in the area and most garages charged over $70 per night for a 24 hour stay. Perfect area for walking - subway less than a block away. Staff was great - it was annoying to have housekeeping start knocking on then door at 9:40am. Would recommend a stay here!!!
The Doubletree by Hilton New York Downtown is an extremely small hotel and, as with most hotels in the NY area, space is at a premium. Our room was supposed to be set up for 3 but the hotel set it up as 2 only and we had a tough time getting to get them to sort it (i.e. giving us the requisite number of towels. Staff in the hotel were pleasant but they had a habit of using the customer lifts for transporting their cleaning trolleys on the lifts. This, in turn, lead to delays on the lifts when calling then and also led to delays when stopping off to let staff off at the requested floors. The hotel is located at the end of the financial district (the infamous brass bull of Wall St fame is located a short walk away. The Hop On Hop Off bus service stops just around the corner form the hotel and was very convenient.…