DoubleTree by Hilton New York Downtown

DoubleTree by Hilton New York Downtown

Traveler (679)
Room & Suite (322)
Antica Restorante at the Doubletree Hotel New York City-Financial District
Dining (18)

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About

3.5
#390 of 506 hotels in New York City
4.2 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.6 of 5 bubbles
Value
Find us in Manhattan's financial district, a half mile from Battery Park and the Staten Island Ferry. We're steps from the N and R trains at Whitehall Station, offering access to Times Square, the Empire State Building, and Central Park. The redline South Ferry Station is three blocks away. Enjoy all-day dining at our Antica Ristorante and free WiFi. Enjoy upscale DoubleTree comfort and a great lower Manhattan hotel location equally convenient to Newark Liberty International, JFK, and LaGuardia Airports. Warmly appointed, stylish guest rooms and suites feature state-of-the-art amenities, LCD TVs, complimentary WiFi, pampering bath amenities, and our luxurious Sweet Dreams bed.
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Property amenities
Paid public parking nearby
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Children's television networks
Highchairs available
Taxi service
Parking
Paid wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Business Center with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Convenience store
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
Languages Spoken
English, Spanish, German
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

8 Stone Street, New York City, NY 10004-2202
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Newark Liberty Intl Airport
13.8 km
See all flights
LaGuardia Airport
14.1 km
See all flights
Whitehall St – South Ferry
1 minNew York City Subway
3.5
3.5 of 5 bubbles3,387 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The DoubleTree by Hilton New York Downtown often receives commendation for its prime location, nestled close to attractions and subway lines on quiet streets, and for maintaining high standards of cleanliness, with guests regularly enjoying fresh towels and well-kept rooms. While the cozy and modern atmosphere adds a touch of charm, some guests have called out the small and cramped room sizes despite the comfortable beds and furnishings. Opinions on value are mixed, with praise for reasonable rates but concerns over costly extras. The staff's friendliness stands out, although slow elevators have caused some frustrations.
Location
Convenient
Atmosphere
Charming
Rooms
Cramped
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
Victoria W wrote a review Jan 2020
Llanrug, United Kingdom
4.0 of 5 bubbles
We were booked to stay at this hotel for 5 nights over the new year period. The location of this hotel was perfect for us having previously stayed uptown on our last visit. Walking distance to the brooklyn bridge, battery park, 9/11 memorial and plenty of shops and restaurants.
Walking distance to all subway lines and the hop on hop off buses station.
Check in was quick and easy, they do put a hold of $250 on your card incase you incur a charge during your stay.
Id read a lot about the lifts in this hotel and was dreading it a bit, on a short break I did not want to waste time waiting around for lifts however, the only time we had to wait a little longer than expected was on check in due to how busy it was. Not once for the rest of our stay did we wait more than a minute, we were on the 8th floor though so that might have helped.
10/10 for the housekeepers, room serviced, cleaned and fresh towels everyday, very happy and impressed with this after reading some previous reviews!
On to the room itself - quite small for two people, especially when the ironing board was out but we did not spend much time in there so not problem. Couple of drawers were hanging off and not useable but we only had a few bits as it was a short stay so we didnt mention it. TV was great, bed really comfortable and the shower was always hot, perfect. So why the 4*? Unfortunatly this is mainly down to inconsiderate guests. I think there is 10 rooms per floor, Therefore all rooms are near the lift and the door to use the stairs. We could hear the 3 lifts, we could hear talking, shouting, singing (fair enough at a reasonable time but im talking 3/4am). Paper thin walls. When a door was opened in any room on the floor the walls in our room shook as the door slammed shut, which was often. The door for the stairs was even worse and that was next to our room. So thats all that let it down for us, so pack some ear plugs!!
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diogenes C, Front Office Manager at DoubleTree by Hilton New York Downtown
Responded Jan 12, 2020
Dear vej84, Thank you for your feedback! It's wonderful to hear you enjoy just about every aspect of your stay, whether it had been the location for you and the housekeeping service! I do hear your concerns regarding the room placement you had during your time hear and we take our guests' preferences into consideration when it is presented to us during check in. We welcome you back anytime! Sincerely, Domonique Boss Hotel Manager
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M Selma K wrote a review Jan 2020
Chattanooga, Tennessee
3.0 of 5 bubbles
Hotel prices for an average hotel in NYC can be as pricey as an upscale hotel in other areas of the U.S. The DoubleTree by Hilton downtown on Stone Street hits the mark with clean rooms, friendly staff and well-located in the finanical district with at 3 major subway lines in walking distance to the hotel, tons of shopping at WTC Brookfield and restaurants/bars. Be wary that the financial district is a ghosttown on the weekends - though, if you don't mind a little longer of a walk or taking a subway to other areas of the city, this is a great hotel for the budget-minded traveler. Be wary that the rooms are TINY as you would expect for NYC, river views exist on the higher floors but they are obstructed, the gym is clean but small and there is not bar, lounge, or any other amenities.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: Ask for a higher floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diogenes C, Front Office Manager at DoubleTree by Hilton New York Downtown
Responded Jan 15, 2020
Good Day mselmak, Thank you for the time taken to review your recent experience with our property. We are pleased to hear you enjoyed the staffs hospitality and properties location to shopping, dinning and tourist attractions. We hope the lesser comments do not deter you from returning and having another wonderful experience while visiting NYC Warm Regards, Diogenes C. Hotel Manager
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
EmmaTowle wrote a review Jul 2022
Glasgow, United Kingdom
3.0 of 5 bubbles
Stayed here for 4 nights with my daughter. The hotel is dated and room was quite small. We were advised on check in that hospitality will try to refresh the room every day but if we specifically needed it done we would need to request it. They do not put water bottles in the room, I don't think I have ever stayed in a hotel that did not supply bottles of water, but especially in New York in June when it is very very hot outside. They do sell bottled of water but for $2.50 for 500ml. Thankfully there is a store on the same street where we bought our own. There is a drinking water tap on the same floor as reception, however they didn't tell us this at time of check in. We spotted it a few days later but the water is warm out of the tap anyway.

The lifts are an absolute nightmare and I really feel for people who were on higher floors than me, or those that could not manage the stairs at all. We were on the 11th floor and used the stairs mostly as the wait time at the lift sometimes was substantial due to only being 3 for 40+ floors.

The aircon was very strong, which was not ideal as it was right next to the bed which means you are either freezing if you leave it on overnight, or too warm if it is off.

In summary not quite the standard I would have expected for a Doubletree by Hilton hotel. The pictures definitely make it look a lot more modern and brighter than it actually is. Thankfully I had booked it very far in advance so only paid £450 for 4 nights. I had tried to amend my dates closer to the time but the price changed to £800+ so I kept it as it was.
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Date of stay: June 2022
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, General Manager at DoubleTree by Hilton New York Downtown
Responded Jul 30, 2022
Emma, we are truly disappointed that your time here was less than satisfactory, but we are grateful you chose to share your concerns as it helps us to improve. Our team will discuss your comments regarding our amenities and elevators to see how we can ensure a more seamless experience for our guests, and we sincerely apologize for missing the mark on this occasion. We hope you'll give us another chance to create a more positive, memorable stay for you the next time you visit New York.
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arlana1058 wrote a review Apr 2023
Gallatin, Tennessee
Hotel's Favorite
5.0 of 5 bubbles
Stayed 2 nights. Lady at check in was fantastically nice and professional. Location was close to metro and a short walk to battery park. Elevators might have been a little slow sometimes, but otherwise all positive.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, General Manager at DoubleTree by Hilton New York Downtown
Responded Apr 17, 2023
Thank you for choosing DoubleTree by Hilton New York Downtown for your recent stay. We are delighted you had a pleasant visit and found our team helpful. We hope to see you again the next time you are visiting New York!
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Anthony C wrote a review Mar 2021
New York City, New York
1.0 of 5 bubbles
Checked in 1 hr early, unfortunately, Anna was checking me in. She isn't the friendliest person. She charged me $30 to check in 1 hrs early, fine. She told me the hotel is fully booked and couldn't give me the river view I paid for. Fine. The room was decorated very modern and nice! But the room wasn't clean. The bathroom floor had dirt along the walls and shower. There was dirty around the furniture. Wish I had a broom. But not a major issue, since I often carry lysol wipes to disinfect the room handles (precautions for Covid). What I didn't like was there was no hot water. Waited for Maintenance at 930PM to arrive and tell me the hotel is not booked. There's only 20 rooms booked tonight and therefore it's necessary to run the shower and sink for 10 minutes to get some hot water. It will take 10 minutes to have hot water. Wow. What a waste of water and my time to wait 10 minutes for water that will be warm enough for a shower! And this is okay with Hilton?????
My other issue, why did Anna lie and say the hotel is booked and couldn't give me the river view I Paid for? But she's still charging me $30 to check in 1 hr prior to check in. Anna doesn't seem to like her job, maybe she needs some training or repositioned to another job at Hilton. Front desk isn't her strength. She's not friendly at all!
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Date of stay: March 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louise wrote a review Sep 2022
Manchester, United Kingdom
5.0 of 5 bubbles
We have just returned to the UK after 5 nights at this hotel and can't report on any negatives. The room was spacious enough for two adults and a child with 2 very comfortable double beds. The decor was modern with a clean bathroom, large flatscreen television and a coffee maker. There was also a safe and an iron & board in the wardrobe. We stayed on floor 19 at the front of the hotel, the room was silent all night, we couldn't hear anything from adjoining rooms or the street outside. We never waited more than 3 minutes for a lift the entire stay, the staff were polite and courteous and special mention has to be made for the chamber staff who are simply lovely, work tirelessly and made sure we had fresh towels and a pristine bed daily. The location was perfect for us, there is a subway station for the yellow line at the end of the street and it's just a 2 minute walk to the green line. There's a convenience store at the corner of the block but this is pricey and closes early, however there is a seven eleven store just a short distance away. The location is perfect for Wall Street and Battery Park. There is an Italian restaurant on the ground floor and ice machines every other floor. Note you do have to scan your key card in the lift in order to select a floor going up. A breakages deposit was taken when we checked in, which was returned to my card less than 2 days later. In summary I would highly recommend this hotel.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, General Manager at DoubleTree by Hilton New York Downtown
Responded Sep 29, 2022
Your review and recommendation have made our day and we thank you for sharing them! We are happy you fully enjoyed your time with us and appreciated the service, comfort, and convenience we provide. We can't wait to have you visit us again at DoubleTree by Hilton New York Downtown.
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gbriskovich wrote a review Mar 2020
2.0 of 5 bubbles
Tiny everything here. Small rooms, no bathroom counter space, small walkways and very slow elevator service for 44 floors. Only 2. took the stairs a couple times from the 15th floor because I didn't have time to wait any longer. On site restaurant will cost you $30 per person for a breakfast buffet that's worth maybe $15. Location is good but I will not be back.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2020
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diogenes C, Hotel Manager at DoubleTree by Hilton New York Downtown
Responded Mar 12, 2020
Dear Gbriskovich, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, one of our elevators was out of service for routine maintenance. For the inconvenience, it caused, I am sorry. The safety of our guests is a priority and such service is an unavoidable necessity that should have been better explained. If you give us a chance to earn back your trust, I can assure you that I will choose a room for you that will be a lot more spacious and our elevator service will be better. I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of. Please email us with a phone number or email address so we can discuss your issues personally. Sincerely, Tina K. Hotel Manager P:212-480-9100 DoubleTree by Hilton New York-Downtown 8 Stone Street New York, NY, 10004
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Christian R wrote a review Jan 2020
5.0 of 5 bubbles
I found a great deal online. i was giving great customer service by the staff and the cookies were great. Thr hotel was clean and very spacious. The room was simple n clean which j liked very much i would recommended it to anyone for the price that i paid
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diogenes C, Front Office Manager at DoubleTree by Hilton New York Downtown
Responded Jan 15, 2020
Hi Xandaas, Many thanks on the time taken to express your great 5 circle stay experience with our property. We are pleased to hear you enjoyed the staffs customer service, rooms cleanliness and sizing and most importantly our deliciously warm cookie upon arrival. Your recommendation is very much appreciated for future travelers and we cannot wait to welcome you back in the near future! Warm Regards, Diogenes C. Hotel Manager
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AllycatCanada wrote a review Jun 2022
Halifax, Canada
3.0 of 5 bubbles
Rooms are okay, little noise barrier between halls and adjoining rooms, elevators are extremely slow ( needed to add on 15 minutes if going out).

My bathroom faucet had only hot water so no cold to brush teeth, make coffee.

Check in was straight forward and accommodating.
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Date of stay: June 2022Trip type: Traveled on business
Room Tip: Pick a low floor so you can take the steps.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, General Manager at DoubleTree by Hilton New York Downtown
Responded Jun 24, 2022
Providing a seamless check-in was a pleasure and we are glad this started your stay off perfectly. I will indeed discuss your feedback on the sound to see what we can do. I also will alert maintenance about that water to make sure it's resolved promptly. Thank you for your helpful review. See you next time!
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Bob7289292 wrote a review Sep 2021
Houston, Texas
1.0 of 5 bubbles
The staff did not provide us with any sheets, room cleaning, trash take out, or fresh towels. Me and my friend asked the front desk multiple times during our stay and each time they ignored our requests. We had to reuse our towels for 3 days and sleep in dirty sheets. Visiting NYC requires a place to clean up and feel refreshed however this hotel did not provide us with the bare necessities for cleanliness.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yveanette Soto, Sales at DoubleTree by Hilton New York Downtown
Responded Oct 8, 2021
I am sorry to hear about the inconveniences you had with Housekeeping. We have brought this to the attention of management and will be handling it. We appreciate your feedback. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Markc66647
San Francisco, California53 contributions12 helpful votes
You can send them a message from the app.
Answer from Formandy
PR14 contributions3 helpful votes
No. No parking available.
Mary B asked a question Feb 2023
Cumbernauld, United Kingdom26 contributions3 helpful votes
Hi can you please tell me if there are any charges when you arrive? resort fee? security deposit? many thanks
Answer from Claireab2701
Wrexham, United Kingdom39 contributions12 helpful votes
I had to pay $200 security deposit based on a 4 night stay. You can put it on a debit/credit card.
Answer from Karen G
Liverpool, United Kingdom31 contributions15 helpful votes
It is a 10 minute walk to the 9/11 memorial & museum. There's a subway station at the end if the road that takes you to Times Square. We got a Hop on bus ticket for 2 days which takes you to all the attractions plus you get three free tours with it. The cost was $79 each, well worth ut. Take a look at Top View website
mribando wrote a tip Jul 5
Bayville, New York456 contributions121 helpful votes
1.0 of 5 bubbles
"Just choose another place."
Read full review
hilarium2017 wrote a tip Jun 2024
2 contributions2 helpful votes
1.0 of 5 bubbles
"Pick another hotel"
Read full review
Pastor LC wrote a tip Apr 2024
2 contributions1 helpful vote
5.0 of 5 bubbles
"The desk drawer is actually a mini fridge."
Read full review
GTGal wrote a tip Feb 2024
Marietta, Georgia181 contributions211 helpful votes
3.0 of 5 bubbles
"Room 1107 did not have a view. I'd go higher for less noise but you'll probably wait longer for elevator."
Read full review
Courtney P wrote a tip Feb 2024
Baltimore, Maryland49 contributions26 helpful votes
4.0 of 5 bubbles
"Leave your room EARLY to get an elevator. Don't pack a lot - no help to get to your room. "
Read full review
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There are more places to choose from in the New York City area.
PRICE RANGE
₱9,804 - ₱16,807 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District / Manhattan
NUMBER OF ROOMS
399
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DOUBLETREE BY HILTON NEW YORK DOWNTOWN - UPDATED 2024 Hotel Reviews & Price Comparison (New York City) - Tripadvisor

Frequently Asked Questions about DoubleTree by Hilton New York Downtown
Which popular attractions are close to DoubleTree by Hilton New York Downtown?
Nearby attractions include Trinity Church (0.4 km), Stone Street Historic District (0.07 km), and Battery Park (0.2 km).
What are some of the property amenities at DoubleTree by Hilton New York Downtown?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at DoubleTree by Hilton New York Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at DoubleTree by Hilton New York Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton New York Downtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to DoubleTree by Hilton New York Downtown?
Conveniently located restaurants include The Dead Rabbit, Delmonico's, and Leo's Bagels.
Are there opportunities to exercise at DoubleTree by Hilton New York Downtown?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton New York Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton New York Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at DoubleTree by Hilton New York Downtown?
The staff speaks multiple languages, including English, Spanish, and German.
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