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350 W 39th St, New York City, NY 10018-1402
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Traveler (134)
Room & Suite (80)
Videos (1)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 02/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#371 of 512 hotels in New York City
Location
Cleanliness
Service
Value
Stay steps from the bright lights of Times Square and the marquees of Broadway at Hyatt Place New York City / Times Square. Snap photos from the Empire State Building, shop designer brands on Fifth Avenue, and explore nearby Hudson Yards from our central location.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Patio
Business Center with Internet Access
24-hour security
Baggage storage
Paid private parking nearby
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Wine / champagne
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Safe
Cable / satellite TV
Sofa bed
Walk-in shower
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Hotel links
Special Offer:Member Rate

Location

Full view
100Great for walkers
Grade: 100 out of 100
439Restaurantswithin 0.5 km
126Attractionswithin 0.5 km
534Reviews70Q+A24Room tips
Traveler rating
  • 200
  • 129
  • 80
  • 55
  • 71
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Most Recent
D324KHdaveg wrote a review 8 Aug
1 contribution
Great for what I needed. Hotel was clean and close to my office. The street that it's on is filthy and loaded with suspect characters, but that's a city issue in general. Aside from that it was a nice stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 4 days ago
Hello D324KHdaveg, Thank you for your review and great rating. We're happy to know that our hotel met your business needs, was clean, and conveniently located for you. We appreciate your feedback about our surrounding neighborhood. Guest safety is one of our top priorities, and while we are not able to patrol the area around us, we make every effort to ensure that our guests are safe within our hotel grounds. We hope that you'll stay with us again soon! -Toya
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Ken L wrote a review Apr 2022
Virginia Beach, Virginia82 contributions23 helpful votes
Hotel's Favorite
Excellent Hotel, Great Location. Matthew at the front desk-great service. Bellman on Monday AM, sorry, do not have his name. Super nice young man. Matthew gave us recommendation for an Italian Restaurant within walking distance. His recommendation nailed it!
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 3 May 2022
Hello Ken L, Thank you kindly for your review. We are delighted to hear that you were pleased with your stay. We are happy that Matthew and our bellman provided excellent service and we will be sure to share your acknowledgement with him and our bell staff. We love to hear compliments! We hope to welcome you back soon! Kind Regards, Toya
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emarafioti wrote a review 5 Aug
38 contributions7 helpful votes
Centrally located and very clean. Front desk is friendly and helpful with few exceptions. Breakfast is included but you have to wake up early because there Often long lines. It is an American breakfast and therefore no sweet bakery products.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 6 days ago
Hello emarafioti, We are glad you enjoyed the cleanliness of our hotel and the location. It is wonderful to hear about our staff's helpfulness and friendliness. We thank you for sharing your feedback and insights and hope to welcome you again soon. Best, Anisa
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Tara L. wrote a review 3 Aug
1 contribution
As a Hyatt goes, I honestly expected better. The hotel is dated and needs an upgrade. Location is great and staff very helpful. The front desk staff were very helpful and did their best to make the room comfortable.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 1 week ago
Greetings TaraLtraveller, Thank you very much for taking the time to review our hotel; we appreciate that! We are pleased to hear how much you enjoyed your stay with us, especially our location and wonderful views of the city. We thank you for your kind comments towards our staff; they’ll be happy to hear this news. We do look forward to welcoming you back again very soon. Cheers! Best Regards, Donna
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ebru wrote a review 1 Aug
Istanbul, Turkey1 contribution
+1
We are still here . Total of 8 night . 5 night stayed here location good but room are not looks like booking.com so small We can not Turn easily in the room. There is no wardrobe for 2-3 people in the room Just 4 hanging in box that’s it . We don’t care room size but Breakfast is really bad. Everyday but everyday pork and 2-3 type of pork something . If you are Muslim or jewish difficult to find ANd eat something . Today i TRy to talk breakfast manager . He shouted on me during the breakfast hall. I said 2 -3 thing made of pork I can not find something except bread & Philadelphia or yogurt with fruit salad . Everyday I eat yogurt during the 5 day ! He shouted and show me something like cheese but it is not a slice of cheese it looks put on a pizza cheese or tomato soup cheese . And tomatoes paste 😄 Anyway I never prefer again but if you choose cause of breakfast include . Do not choose .
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: King rooms It is not useful with children so small!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 1 week ago
Dear Adventure45103587584, Thank you for the feedback. We apologize for any inconvenience with the size of the room and our breakfast options. I am sorry to hear about your experience with our staff. This is not up to our standards and we will pass this along to our management team. We appreciate your insight on our breakfast to make improvements. Kind regards, Tonya
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Daisy669 wrote a review Jul 2022
Paris, France18 contributions13 helpful votes
My family and I (4 people) just spent 6 nights in this hotel and regretted to have booked there. When we arrived we found out that they didn't register the reservation we made 4 months ago on Booking.com ! So we couldn't have the room with 2 double beds that we had booked. They said it was a problem with booking.com, but as the client it was not our problem but theirs ! They said there was no room available except a room with one king size bed and one sofa, which was a room for 3 people and not 4 people. And my husband had to sleep on the floor, which was really inacceptable !  The customer service is totally bad in this hotel. In addition to this room issue, we had to ask 3 times to the front desk to send someone to fix the lights in the bathroom because it was broken. It has never been fixed until we left, it's a joke !! I would certainly never recommend this hotel, they're taking advantage of the proximity of Times Square to deliver bad customer services. To avoid at all costs.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 1 week ago
Greetings Daisy669, Thank you very much for your review. We are disheartened to hear of your poor experience at our hotel during what should have been a fantastic time. The issues that you described are certainly not consistent with our standards. This information has been communicated to our team to be addressed. We do look forward to welcoming you back again very soon. Cheers! Best Regards, Donna
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DrK wrote a review Jul 2022
San Francisco, United States3 contributions
I have always had high expectations when staying at Hyatt properties. Hyatt has a reputation for excellence, which is why it is my hotel of choice. I was so disappointed in the lack of responsiveness by the staff (maybe it's the general malaise of people working today). But my room was across from the elevator (in my request, I did not request near an elevator, and my profile states away from the elevator). Not only was it close to the elevator, but I could also literally open my door and while still in my room push the elevator button. The constant noise of people lingering and waiting for the elevator was maddening; the elevators were so slow that large groups would end up standing and waiting, esp. in the morning, when I was trying to enjoy sleeping in. When I told the front desk of the problem, they were indifferent. I asked for a piece of paper to make a sign to hang on my door to respectfully ask for quiet voices. That request was declined; they stated that security would make sure to patrol--hahaha! That never happened (they would have had to put someone out there 24/7). They said they could not move me, either. Furthermore, there was an emergency water stoppage by the city, so the water was off for 15 HOURS-from 12 am to 3 pm. So not only did I wake up and not shower but there was also no air conditioning. Did I mention it was in the high 90s in the city? Of course, the city was responsible, but again the hotel staff was completely unresponsive. I only was able to partially resolve my complaint of partial point compensation by calling the Hyatt main customer service, as the local staff were indifferent (I had wanted to be comped for the night, but that was declined). Just a very frustrating experience overall. I understand that there are things that the hotel can't control, but they can control their responsiveness and customer service, instead of acting like it was my problem. Breakfast was provided, but I can't comment on it as I am vegan and there weren't many options for me.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
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Location
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 1 week ago
Greetings DRSheila1k, Thank you very much for taking the time to review our hotel; we appreciate that! We are pleased to hear how much you enjoyed your stay with us. We are very sorry to hear of your displeasure with your room locations, being so close to the elevators and all the noise, and the lack of caring from our staff. Yes, the city did turn off our water which caused an inconvenience to our guest and with the air conditioner issue also. We do look forward to welcoming you back again very soon. Cheers! Best Regards, Donna
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drakm2000 wrote a review Jul 2022
Auckland, New Zealand1 contribution
Non functional air conditioner during the heatwave. No repair done during the entire stay. Noise in the bathroom ceiling. Very poor service from the staff. The new shift staff were clueless about the issues and one had start explaining everything again. Made a complaint, no acknowledgement till date. Never going back to Hyatt
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 1 week ago
Hello drakm2000, We deeply apologize if there were any issues with your AC and apologize if there were any issues or miscommunication with the staff and services. This is not consistent with standards and this feedback will be shared with upper management to properly address. We would love to gather further details and address your concerns. Please feel free to contact us via Private Message on Facebook, Direct Message on Twitter, or our chat function on the World of Hyatt App. We look forward to hearing from you and hope to welcome you back again. Best Regards, Anisa
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Sinaimee wrote a review Jul 2022
Oakdale, California1 contribution
Recently stayed at Hyatt Place NYC/Times Square, and my stay was amazing. This hotel is literally in the middle of all the amazing sites I wanted to visit. The hotel staff is helpful and very friendly. The room was very clean and neat. Housekeeping goes above and beyond! I will definitely be staying here again next time I visit NYC!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 3 weeks ago
Greetings Sinaimee, Thank you very much for taking the time to review our hotel; we appreciate that! We are pleased to hear how much you enjoyed your stay with us, especially the location to activates you wanted to visit. We thank you for your kind comments towards our staff; they'll be happy to hear the news. We are very happy to hear that we met your cleanliness expectation. We do look forward to welcoming you back again very soon. Cheers! Best Regards, Donna
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Jc servotte wrote a review Jul 2022
2 contributions
Hotel well located, near Times Square & attractions. WE dis not hear noise. A special thanks for Salah. He was nice & always helpful. He helped us a lot. Room was Small for 5. Breakfasts were correct, but always the same.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GCC Property Reviews, Owner at Hyatt Place New York City/Times Square
Responded 3 weeks ago
Greetings JcInf, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient also I am very happy to hear that our staff made your feel at home. We looking forward to seeing you again in the future.
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PRICE RANGE
US$221 - US$392 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityHudson Yards / Times Square / Midtown West / Garment District
NUMBER OF ROOMS
520
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Frequently Asked Questions about Hyatt Place New York City/Times Square
Which popular attractions are close to Hyatt Place New York City/Times Square?
Nearby attractions include Mission Escape Games (0.3 km), Exit Escape Room (0.4 km), and Shop Gotham NYC Shopping Tours (0.4 km).
What are some of the property amenities at Hyatt Place New York City/Times Square?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hyatt Place New York City/Times Square?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hyatt Place New York City/Times Square?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt Place New York City/Times Square?
Yes, paid private parking nearby, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Hyatt Place New York City/Times Square?
Conveniently located restaurants include Liberty Bagels Midtown, Il Punto, and Schmackary's.
Are there opportunities to exercise at Hyatt Place New York City/Times Square?
Yes, guests have access to a fitness centre during their stay.
Are there any historical sites close to Hyatt Place New York City/Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.2 km), World Trade Center Memorial Foundation (5.2 km), and Hamilton Park (2.5 km).
Does Hyatt Place New York City/Times Square have any great views?
Yes, guests often enjoy the city view available here.
Is Hyatt Place New York City/Times Square accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.