We had a wonderful time staying at Sonder. The location was excellent. Very safe and clean. Easy to get around to all of NYC. Lots of nice restaurants in walking distance and excellent Gelato just around the corner. 🥰
Was there to 7 days on a work trip. My place was quiet, clean, spacious compared to my co-workers hotels! Tons of food, bars and coffee near by. There is always someone in the lobby if you need assistance. Highly recommend staying here
While other Sonder hotels might be better, this particular location was terrible on so many levels. I’d go as far to say one of the worst hotel experiences my fiancé and I have had to date. The only PRO here is the location but that’s about it. Here are were our issues: - The customer service was extremely unhelpful, made worse because of the lack of communication between the remote team we communicated with on the app and the nearly non-existent ‘team’ at the physical location. - The state of the hotel room itself was not good. The sink easily clogged, light switches by the bed hung off the wall and there was grit / grime around the bathroom floor. To make matters much worse, one of the 3 large shades that covered the tall windows was loose when we arrived and by the first night had completely fallen off. We asked multiple times and were told multiple times a team member would come to fix / replace but no one ever came. This left the window by the bed completely open with no privacy and woken up early to tons of sunlight pouring in. - We also asked the customer service to come and clean our room multiple times to no avail, finally having to go up to the cleaning team member we saw in the hallway and point to our room to please help. - We were asked multiple times throughout our stay if we wanted to extend our trip (we didn’t need to) but when we asked to push our check-out time from 11am to 12pm they said it would be $25 fee if approved… but it was never even approved. - Lastly, small but annoying - Every time you use the elevator, you have to enter an 8 digit code into the elevator’s janky keypad, even just when going down to the lobby. Would be much more convenient with the app or keycard. All and all, this is NOT a 4-star hotel as listed and we will never stay at a Sonder again.…
I recently spent 3 days in NY on a solo trip, I have stayed in some sonder locations around the US last year so decided to give it a try. Pros- Absolutely beautiful spacious rooms, gorgeous views, I was on the 3rd floor & didn't have noise issues ( ear plugs were left just incase which was thoughtful), easy access to building, great safe area, close to so many spots, wifi was great. Cons- The television was chromecast which I don't have so kind of missed starting my day with some tv, also bathroom was slightly run down and could do with a few updates. Overall, this place was great and I will definitely be booking here again for my next NY trip :)
Perfect location and size for our nyc fun! We would highly recommend. Quiet and sheets were nice. Etc. ill come here next time because value was absolutely worth it. Sonder did a great job determining what we needed for our stay - everything was well thought out.
Our room was on the 3rd floor above Anita Gelato. Anita Gelato plays loud music all day - from 10 am until 3 am sometimes (a good evening ended at midnight). The music is loud enough for Shazam to pick up the song - so sleeping was impossible. When we reached out to Sonder online, they claimed ignorance and said they could not control street noise. Turns out according to an employee I talked with that they know this is an issue (as guests regularly complain) and have been unable to address it - but also don’t disclose it. This seems to be a pattern with Sonder as they also claim to have a fitness room in the building / but they don’t - all they have is an agreement with a gym four streets away. Great room, terrible company, Book at your risk
This was my first time staging with Sonder and my expectations were exceeded. I really enjoyed the privacy and quietness of the space and stay. The building, elevators, room, and bathroom were spotless and the amenities somehow seemed more convenient than a normal hotel - a Tulu in the lobby for essentials and snacks, super convenient luggage storage, sustainable name brand bathroom products that work for multiple hair types, and a partnership with two local gyms to use during your stay. Will 100% be staying with Sonder again.
A nice room - very clean with a comfortable bed and everything you need. Great customer service. Loved the location - convenient to restaurants and shops. Highly recommended and would stay again in the future.
Everything about the room was perfect. Excellent value. Service such as more towels was easy to get via the Sonder app. Can't recommend Sonder enough I always look at their listings first when I travel. Plenty of top restaurants and shops nearby. Breakfast at The Smith across the street was a highlight, and shopping at the Harry Potter Store 3 blocks away was amazing.
The hotel was perfect for a busy business trip and was in a lively, iconic part of Manhattan. The sound machine provided help this midwestern sleep in the city that "doesn't sleep"! The room came with free access to Blink Fitness gym just a few blocks away - a great included perk that I took advantage of. Staff was helpful in showing me how to use the passcode and the storage lockers.