I had an awesome trip to New York during Climate Week and had an unfortunate flight schedule. Amanda made sure I was taken care of during my stay. I'm so thankful. Comfy bed, sheets, blackout curtains, etc. Thanks again Amanda.
Stayed for the night with my service bulldog for a mini staycation and couldn’t have been more pleased … the room is small but SO SO well designed… comfortable bed, cool hanging chair, comfy bed and SUPER soundproof. The lobby is H U G E and fun with tons of space to tuck yourself in and read or work … nice vibe and really lovely staff … will definitely be coming back for a stay *if from out of town the location is perfect … walking distance to all downtown attractions and tucked on a low traffic block a stones throw from all major subway lines
Hey Moxy Downtown! Many of your guests, myself included, were unable to shower on the morning of Tuesday September 20th due to lack of water in the hotel. While I understand sometimes these things happen and they are beyond your control, what is in your control is the manner in which your staff responds to inquiries about why there was no water. Being rudely handed a bottle of water and wash cloth (after a morning run and 45 minutes before a big business meeting) was not a great way to start the day. Moreover, the promised "consideration" of a commensurate adjustment to my bill did not happen either. Is there an appropriate person and contact details with whom I can discuss this experience?
Highly recommended. Very nice spot in a good location. Brittney is so helpful snd friendly. We stayed during busy fashion week time but this is a well run spot that doesn’t skip a beat. Cool lobby area with bar and games too
I had the pleasure of staying here this past weekend for a work trip and I was completely blown away by the level of service + attention to detail. The front desk, bar and bell hop went above and beyond to make sure my team and I had everything we needed for our work event. No ask was too big or too small. A huge thank you to Ralph, Chelsea and Miguel for making this my best work trip to NYC to date. I will definitely be back to this location.
I stayed here with my daughter in the beginning of august for 9 days. The room was clean and the beds were comfortable, but it was extremely tiny. We had a two queen room with a swing, there was no desk and no dresser. The room looked out to other rooms so I stopped opening the blinds. The bathroom is a decent size but the actual room is so small you have to be extremely careful walking to the beds so you don’t get hurt. There is no closet and no where to put your luggage. There are no ice machines so that has to be requested from the front desk. I will say, they brought things up fairly quickly when I asked. You have to take two separate elevators to get to the guest rooms. My biggest complaint is that the hotel puts an extremely large hold on your credit card on file daily. We were staying there on points and by then end of the trip had a ridiculous $22,000 hold on our credit card which took a while to straighten out. We heard several people complaining about the same issue. We never had anything like that happen at any other Marriott before. Location wise this was convenient for where we needed to be, however I would never stay here again, I would rather walk further. It might be okay for a very short stay with minimal luggage, but watch your charges daily!…
I lived in Manhattan almost all of my adult life -14 years, but wasn't familiar with the Moxy hotels outside of knowing the name. Now living in San Diego, we had a business meeting in FiDi. Check-in was smooth and the front desk was terrific. Winnie, in particular. I ended up extending my stay and, unlike most hotels, they told me to book online for best price and they would make sure I wouldn't have to change rooms -which can be tedious. Food was solid and the bar was quite nice. The staff were remarkable: a lot of smiles and nice conversation. Very cool!
Rooms are small but they have a great bar and great views the front desk and staff were wonderful they really did help me feel like I was at home even when I was so many miles away. I wish I could remember the young lady’s name at the front but she was just great.
Great room with views! Fatima at front desk was super helpful! Good location and newly built. Room sizes are a bit small so not great for families. However would recommend for business. I have stayed here multiple times and quality and service is consistent
Alysse is one of the best staff at this property! Accommodated our requests and had everything available. Drink tokens are given at the hotel as well. Beds are comfortable and property features a unique vibe.