The staff were super-fantastic. So friendly. The hotel, well we liked it a lot but there were a few blips along the way. I am guessing that it's an old hotel that Hyatt / Thompson must have bought and given a face-lift to back in the 90's? The bedrooms were very dark on the lower floors, it didn't matter but they could be decorated in my opinion and given better lighting. Also tepid water for showers if lots of people using them. Power cuts in bedrooms, no hot breakfast, Air con that sounded like a revving car in the bedroom, BUT despite these annoyances I really did like the hotel. It's in an amazing location, the reception is attractive, the food in the restaurant - Felice is very good. The hotel has character, is in a quiet spot and a nice feel about it. Very good bathrooms with a bath - a huge positive despite the cold water, excellent beds. A nespresso coffee machine in the lobby - massive plus, (please never remove it). I would definitely return and am thinking about doing so already for our trip next year.…
Wonderful experience at Gild Hall. Great location and so many things in walking distance. I would definitely return again. The entire staff was cordial and helpful. This has been a highlight of my travel this year and I have traveled A LOT.
I have been traveling multiple times to Downtown NY for work and tried numerous hotels in the area. This one is definitely the best one within my price range, so not too expensive. Design is beautiful and all young staff are outstanding, really friendly and helpful. The atmosphere in the lobby, bar and restaurant is bery nice. Rooms are well sized for NY standard.
Certainly a boutique hotel. From the moment I made a phone call to make a change to my reservation & spoke to Simon I had a good feeling about this property. And once I arrived my good vibes were confirmed. Excellent customer service from the moment I walked in the door. Warm & friendly greeting from Rob, upgraded room, glasses of Prosecco. Clean lobby & very eceltic, immaculate and very spacious rooms, with a large bathroom. Comfy beds, pillows and streaming on the tv. After about 2 hours after check-in I received a follow up call from the front desk inquiring if our room was to our liking & clean. The restaurant & bar delivered delicious food & great drinks. I have never received such a welcoming and warm vibe in all my NYC travels. This will now be my property of choice for ALL future visits. Hats off to the management staff and each employee I interacted with for going above and beyond. It certainly makes a huge impact on my experience as a guest. Thanks so much & keep up the good work!!! Cheers to the bartender who made my lemon drop 🍸 Martini rimmed in brown & white sugar, it was the BEST!…
I was overall very pleased with my stay at the Gild Hall. The service was very warm and enthusiastic, and the rooms were clean. The vibe in the lobby was sophisticated and welcoming. It is a hidden gem and I don’t think I would even have known it existed until it showed up as an option in my Hyatt app. The value for the hotel was excellent, much better than the other large hotel chains. I love the use of Milton Brown products in the bathroom!
I have been staying at the Guild Hall for over a decade. I love the hotel's personality and the vibe of the decor. The staff are amiable and always offer assistance. The location is near all of the attractions in lower manhattan, including the Brooklyn Bridge, South Street Seaport, 911 Memorial, WTC, Eataly, and NYC ferries. Daniel Boulud's new restaurant La Gratin is five blocks away in the Beakman Hotel. This location is tranquil on the weekends.
The hotel is a little hidden on a side street, but that's what makes it great. There is plenty to do in the area, including a great quick breakfast spot on the opposite corner. The rooms are nice, spacious, and clean. What makes this hotel so good is the staff. They're some of the nicest, most courteous people we've come across in NYC, and we visit the city a lot, staying at different hotels. Great vibe in the hotel, too. We brought our 2 little kids, and they enjoyed it.
My husband and I stayed here for one night while we had business to tend to in the city. Hotel was easy to find and within walking distance of many things in Lower Manhattan. Wifi worked well enough to do video meetings. Room was clean and quiet. One of the best nights sleep I’ve gotten in a hotel. Wish we could have stayed longer!
This is definitely my go to hotel from now on when I am in town. I'd like to commend all the clerks, especially ROB!! for his hospitality, kindness and professionalism. I have never experienced the kind of treatment as a guest in all the years staying in multiple hotels throughout the years. The housekeepers were ever so nice as well as the restaurant staff. Great food, exceptionally clean rooms and above all....location location location!
Staff is great. Rooms and design are fun. Hotel rooms don’t have the best light, but that is not uncommon in NY FiDi. Good value for neighborhood and the bar is excellent although could do better on beer selection.