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Ace Hotel New York

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Traveler (1158)
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Panoramas (48)
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About

#53 of 499 hotels in New York City
Location
Cleanliness
Service
Value
Travelers' Choice
Reception - Ace Hotel NYC.
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Property amenities
Paid private parking nearby
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Yoga room
Coffee shop
Restaurant
Breakfast available
Wine / champagne
Car hire
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Trendy
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:15% off room rate
2534Reviews19Q+A100Room tips
Traveler rating
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Gabriel E wrote a review Feb 26
2 contributions
This hotel reminds me of everything I love about New York! Michelle and Jesus were so accommodating when I arrived. They could tell I had a long flight and got me sorted right away. Michele then checked in to make sure I was settled and sent up some goodies! Will definitely stay here again!
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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wyonna wrote a review Mar 2023
Los Angles8 contributions5 helpful votes
Hotel's Favorite
The Ace Hotel NYC ….. what comes to mind…. Clean-space- enjoyable- friendly front desk-non hassle-great bed- soft pillows- great water pressure- lovely bath products, I mean they really are stellar-safe hotel- ideal location- what’s not to love. The front desk is always happy to see you- love how I can control how bright the lights are in the room with them all on Dimmer Switches- you control the brightness- every room I’ve had I slept well and I’m a light sleeper and ask for a quite room. This is the hotel for a light sleeper. I look forward to my next business trip here. There is no question where I’m staying I’m staying here!!! My coworker loves to try out different places and complains why change a great thing I’ll stick with my Ace Hotel!!!!
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Ask for a quite room if your a light sleeper. Book early for best rates. Booking direct had the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded Mar 20, 2023
Hello Wyonna, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your stay with us so fully! We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Britt L wrote a review Feb 26
1 contribution
One of the coolest hotels I’ve stayed at! Gorgeous lobby with old school feel and amazing bar. The rooms are spacious and comfortable. The best water pressure I’ve had in a hotel, seriously! My stay was made even better by the helpful staff - David Spillane, Juan, Michelle, Freddy & Roy! They were so gracious, friendly and accommodating. The hotel is also in perfect location, great restaurants nearby and easy access to all the different nyc neighborhoods! I can’t wait to come back!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Make sure to grab a drink at the bar and delicious coffee at coffee bar!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Comfort & Adventure wrote a review Feb 24
Los Angeles, California24 contributions14 helpful votes
This midtown hotel is consistent with all Ace Hotel properties, as a stylish & refurbished option. Great walkability rating, and subway close, Ace Hotel NYC is an affordable choice for travelers who are not spending too much time in their room. The room was quaint, quirky and met our overall needs for a few days.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Bustling common areas
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 days ago
Hello ComfortandAdventure, Thank you for sharing your experience with us! We're thrilled to hear that you found our Ace Hotel in midtown to be consistent with our brand, offering a stylish and refurbished option. It's wonderful that our central location and proximity to the subway contributed to a great walkability rating for you. We understand that travelers often have varied needs, and we're pleased to know that our hotel met your overall requirements for the few days you spent with us. We take pride in providing a unique and quirky atmosphere that adds to the charm of the stay. We appreciate your kind words and are grateful for your recommendation. If your travels bring you back to the area, we would be delighted to host you again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jake R wrote a review Feb 15
2 contributions
Had an amazing stay at the hotel, everything was perfect. The rooms are spacious and clean and the location is perfect. Also, David, the Manager, was extremely attentive and helpful. I could not ask for more out of a hotel. I’ll definitely be coming again!
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 1 week ago
Hello Jake, Thank you for taking the time to review and stay with us at ACE NY. So happy you enjoyed your stay and thank you for the kind words. I hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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steven p wrote a review Feb 12
Oakland, California, Usa7 contributions8 helpful votes
Clean, mostly nice stuff, comfy bed, quiet, nice view from hotel room, weird university-owned ski lodge dorm room decor, painfully loud music on ground floor, well-located, poor lighting in room (like two beds share the same reading light, mediocre hotel restaurant food, expensive daily resort fee; it ain’t a resort, and there are no amenities, so what’s with that?!
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Date of stay: February 2024Trip type: Traveled with friends
Room Tip: Make sure your key works (at front desk) before you trek up to your floor. Don’t eat at hotel,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Steven, Thank you for taking the time to share your detailed feedback with us. We appreciate your kind words about the cleanliness, comfort of our beds, quiet ambiance, and the nice view from your hotel room. We also value your constructive comments as they help us identify areas for improvement. We apologize for any inconvenience caused by the peculiar decor in the room and the loud music on the ground floor. Your feedback on the lighting issue is duly noted. Regarding the destination fee, we understand your concern. This is a mandatory fee and is fully explained at the time of booking on our site and partnered sites and would be present in our booking confirmation. We are sorry to hear that the hotel food did not meet your expectations. We will share your feedback with our culinary team to make necessary adjustments and improvements if needed. Thank you again for choosing to stay with us, and we hope to welcome you back for an improved experience. Warm regards, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cecelia M wrote a review Feb 12
1 contribution
The lobby is beautiful, the vibes are immaculate, the rooms are clean and comfortable, the bar has a good collection of spirits, and the entire staff was so nice & helpful. Special shoutout to our man Freddy for all his accommodations and help.
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 2 weeks ago
Hello Cecelia, Thank you so much for taking the time to share such a glowing review! We're thrilled to hear that you enjoyed every aspect of your stay, from the beautiful lobby to the immaculate vibes. It's fantastic to know that our clean and comfortable rooms, well-stocked bar, and friendly staff all contributed to a memorable experience. A special shoutout to Freddy for his exceptional service! We will be sure to pass on your appreciation to him, as we know he will be delighted to hear about the positive impact he had on your stay. We look forward to welcoming you back in the future and providing you with another exceptional experience. We value your feedback and strive to make every guest's stay as enjoyable as possible. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GlobeTrotting631548 wrote a review Feb 3
1 contribution
We were a family of five. Our three daughters from 20-30 liked the hotel. Service & attention was on point. 10 on efforts from front desk all parties,greatness from Freddy,luggage dept. sharp,house keeping females & male very polite. For being a older building and a crazy New Years busy week. They provided a nice comfortable,clean sheets,functional shower,cozy room with daily up keep to serve its purpose. I was grateful to be a guest.positive stay for us. Ty
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 3 weeks ago
Hello GlobeTrotting36548, Thank you so much for taking the time to share your positive experience with us! We're absolutely thrilled to hear that your family, including your three daughters, enjoyed their stay. Your kind words about the service, attention to detail, and efforts of our front desk team, especially Freddy, and our luggage department are truly heartwarming. We'll be sure to pass on the kudos to our dedicated housekeeping team as well. It warms our hearts to know that, despite the hustle and bustle of New Year's week and the uniqueness of our older building, we could provide a comfortable, clean, and cozy space for you and your family. Your gratitude means the world to us, and we're honored to have had you as our guest. We can't wait to welcome you and your family back for another positive and memorable stay in the future. Best, David Spillane Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Catfish9912 wrote a review Feb 1
Toronto, Canada30 contributions3 helpful votes
Ace Hotel definitely not a winning card. Customer service is weak, lots of socializing at the front desk but that personal  hustle is not translating into hustle to accommodate customers - more focus on the kiki and than the outcomes. The hotel wants to be hip but feels more poser and lacks personal touch.  In a city with A LOT of other choices, I am leaving this hotel card on the table.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 3 weeks ago
Hello Robert, Thank you for taking the time to provide us with your thoughts on your recent visit to Ace Hotel. We sincerely appreciate your candid feedback, and we are genuinely sorry to hear that your experience fell short of expectations Your observation about our customer service and the ambiance at the front desk is duly noted and frankly quite the opposite of what our guests normally experience. We take all feedback seriously and will follow up with our team members. Your insights about the emphasis on socializing versus guest outcomes are valuable, and we are committed to refining our approach if needed to create an environment that prioritizes both. Regarding your comments on our aspiration to be a hip establishment, we appreciate your honesty. Striking the right balance between vibrancy and a genuine personal touch is crucial, and we acknowledge your feelings on this. We are actively working towards creating an atmosphere that is not only lively but also warm and welcoming to ensure a more satisfying experience for our guests. We regret that we did not meet your expectations, especially considering the array of choices available in the city. Your decision to explore other options is understood, and we respect your choice. If you have specific details about your stay that you would like us to address, please do not hesitate to reach out to us directly at the hotel as we can not locate any reservation under your name. Once again, thank you for sharing your insights. Your feedback is essential to our continuous efforts to enhance the guest experience at Ace Hotel. We wish you luck in the future. Best, David Spillane Director of Rooms david.spillane@acehotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Purdom P wrote a review Jan 2024
1 contribution
Freddy at the front desk is amazing. Very professional and always is a big help on my regular business trips. The concierge group of guys are awesome as well. Juan is always very helpful. It’s cause of these employees that I feel comfortable and they are why I keep coming back. Thanks Freddy! Thanks Juan. And Joey in security is very helpful. Thanks to Joey as well. Cheers. Purdom.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Spillane, Guest Services / Front Office at Ace Hotel New York
Responded 4 weeks ago
Hello Purdomp, Thank you for taking the time to review and stay with us at ACE NY. I am so happy you enjoyed your stay once again with us and that our service has been great and consistent. We hope to have you back again soon with us. Please reach out when you stay with us again. Best, David Spillane Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱10,434 - ₱20,924 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel new york city
LOCATION
United StatesNew YorkNew York CityGramercy-Flatiron / Tenderloin / NoMad / Manhattan / Midtown
NUMBER OF ROOMS
286
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ACE HOTEL NEW YORK - UPDATED 2024 Reviews & Price Comparison (New York City) - Tripadvisor

Frequently Asked Questions about Ace Hotel New York
Which popular attractions are close to Ace Hotel New York?
Nearby attractions include Manhattan Skyline (0.4 km), Empire State Building (0.4 km), and The Magician New York (0.08 km).
What are some of the property amenities at Ace Hotel New York?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Ace Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ace Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Ace Hotel New York?
Conveniently located restaurants include Johny's Luncheonette, Her Name Is Han, and Stumptown Coffee Roasters.
Are there opportunities to exercise at Ace Hotel New York?
Yes, guests have access to a fitness centre and a yoga room during their stay.
Are any cleaning services offered at Ace Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Ace Hotel New York?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ace Hotel New York?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.3 km), World Trade Center Memorial Foundation (4.3 km), and Hamilton Park (3.6 km).