The people and service are great. If you are a light sleeper don't get an outside room next to the street. Our sheets were so old they had holes in them. Elevator did not work a couple of times and had to take the stairs. The pictures on the website are deceiving as they don't represent the people or current condition of what you see . The location is great to times square and the theaters for Broadway shows. Tony's next door is very good.
We have been all over the world and stayed at some of the best hotel chains, and for the money this might be best hotel we have ever stayed it. Friendliest staff, 24 hour snack room, nice rooms, and could not have a better NYC location. We messed up our reservation and they took care of it and were accomodating with everything we needed. Will stay here every time I go to NYC. They could charge double and I'd pay it.....although I hope they don't.
While I have stayed at The Casablanca many times over the last several years, this was my first trip since COVID. Therefore I was curious to see what changes, if any, had been made hoping that the hotel still had the same amenities as pre-COVID. Sadly, it does not. I guess the good news is that at least the hotel is open and you cannot say that for every business. But while The Casablanca remains a charming, small, hotel with an ideal location and friendly employees, sadly it lacks many of the things that formerly made it one of the best. For example, Rick's Cafe on the second floor offers an ideal respite from the hustle bustle of the city and a great place to crash after a busy day. Its daily Continental Breakfast offering, however, has been scaled back to what is now described as "light" and its nightly wine and cheese reception with weekly piano entertainment (a great time and place to socialize and make new friends) has been eliminated altogether. I am not sure how much of this is due to staffing, supply, sanitary, and budgetary issues, but the hotel is now charging a daily Resort Fee that one would assume would cover such "extras". Alas, it does not. While the hotel does not have an on-site workout space, it previously had a trade with a local, nearby health club where a guest could go at no extra charge. During my recent stay that amenity was not being offered. When I checked in, the person at the Front Desk knew nothing of the prior arrangement. It was only later in the day, when I spoke with someone else, that I learned the health club had closed and that, as a result, the hotel no longer offered this guest service as a part of a stay. The hotel has nicely appointed rooms with comfortable beds and nice bathrooms with daily housekeeping offered, Something that, sadly, you no longer find at many other hotels. Be sure to request an interior room as they are generally quieter. All in all, I enjoyed my stay at The Casablanca, but the hotel ain't what it used to be. Then again, what is???…
I love the intimacy of the hotel. The staff was terrific. I love Ricks Cafe. I hope that one day they will bring back the wine bar and piano player. The location is perfect td or shows and restaurants.
What a phenomenal hotel! Located 30 seconds from Times Square, the Casablanca has everything you could ask for. They upgraded our room for free - we had booked a Petite Queen - and provided stellar service. The room was clean and quiet, we were able to park without a problem next door, the staff was sublime, and their second floor lounge took the cake. The courtyard was cute, breakfast simple but delicious, and they let me play the piano which always makes me happy. The decor was out of this world and so appropriate for a hotel with this name. Being a stones throw away from everything, including Broadway, was wonderful. I’d do it again in a heartbeat! Highly recommended!
This wonderful property has the feel of many European hotels with rooms and elevators that tend to be on the smaller side. That's really part of the charm, it's an old property that has been well maintained and the staff is absolutely wonderful. Rick's Cafe on the second floor is open 24/7 for water, soft drinks, coffee, etc. and in the mornings for an attended continental breakfast. You are within blocks of many of the major theaters and mere steps from Times Square. Of course, multiple highly rated restaurants are nearby.
I took my wife to New York for a weekend of fun (a show, dinners, maybe grab another show, museums) . We stayed at the Casablanca, largely on the strength of Tripadvisor reviews. I was slightly, though not entirely disappointed. I had expected an above average experience and this was merely average. The staff were very nice, accommodating, and knowledgeable and the room was clean, but it was tired, the decor in the hotel generally was tired, the continental breakfast was, let us say, "the usual suspects" and on a par with any Hampton Inn. You see what I mean? I had looked for and selected this hotel in the belief that it was a bit above the mark. It turned out to be just about chinning the bar. Also, traveler tip: if you want to be walking distance to the shows, go further west than the theater district, not right on top of Times Square. It's just so crowded all day that it's hard to walk around.…
I've stayed here twice; it's got a nice feel to it and is close to Times Square with an Italian restaurant adjacent to it without needing to step outside to get there. Bedding is comfy, room's are clear, decor is Casablanca-chic, toiletries are very nice. So; it's a lovely place to stay, as long as your room doesn't have windows facing E. 41st or Madison Avenue. There's construction there that goes until midnight, and starts up again at 6 a.m. And I'm told it's not uncommon in the summer for locals to turn up a stereo system at 2:00 a.m. which is SO LOUD there's no way you can sleep through it. Also, during my latest stay (last night), I'd gotten into my nightgown and was prepping for bed when I tried to turn on the overhead fan (no luck), and tried to turn on the TV (also no luck).…
The hotel is in a great location steps from Times Square. The staff were always friendly and helpful. This hotel is not a cookie-cutter big chain type hotel. It had a lot of charm and atmosphere and a nice hang-out in Rick's cafe on the second floor, with snacks and soft drinks 24 hrs a day.
Staff were excellent. However room and amenities were poor. We were in 606 which has to be the smallest hotel room I have been given in numerous trips to USA. No fridge in room. Breakfast also very limited.