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About
#248 of 284 hotels in San Diego
Location
Cleanliness
Service
Value
The Knights Inn at San Ysidro, is conveniently located off the interstate 5, exit 1B, and is situated 2 miles from the border with Tijuana, Mexico. With clean rooms,service with a smile and a friendly environment, we will try our best to ensure that your stay at the Knights Inn is as comfortable and hassle-free as possible. - Management
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Pool
Pets Allowed ( Dog / Pet Friendly )
24-hour front desk
Laundry service
Self-serve laundry
Wifi
Outdoor pool
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Room features
Air conditioning
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, Hindi
Location
Full view
64Somewhat walkable
Grade: 64 out of 100
35Restaurantswithin 1 km
6Attractionswithin 1 km
121Reviews1Q+A16Room tips
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+1
I booked this hotel for 5 days through Priceline. When I checked in, I asked for a first floor room because I have a heavy bag and did not want to carry it up the stairs because I did not see an elevator. When I got in the room, the whole room was very filthy. The ceiling in the bedroom area had mold approximately two feet diameter. I checked the bathroom and the ceiling was molded also approximately a foot in diameter. The whole room was just filthy. I went back to the front desk and told the person working that the room she gave me was filthy. She gave me an attitude telling me, “Well, you’re the one who wanted the first floor!” Apparently, it’s my fault for asking for a room on the first floor and that it had mold. So, she gave me the second floor room. Since it’s the second floor, there’s no third floor, there was no mold on the ceiling. It was a little late and I just decided to stay. In the middle of the night, I saw a couple of roaches in the bathroom area. I ignored it because it’s was too late to find another hotel and I used my money for Knights Inn. The next day, I was out and about so I wasn’t in the room all day. I got back, I saw roaches again. Then I got curious and checked the pillows. I removed the pillow cases and the pillows are yellowish brown from not being washed and dried out bodily fluids or whatever it was. Since it was late, I have decided that I will check out the next morning and just ask for the refund for the rest of the days I won’t be staying. The next day, I asked to check out and told the person why I’m checking out early. It’s the same person who gave me the attitude the day I checked in. I asked to get a refund but she refused and told me I had to get it from the third party where I reserved it from. I told them that I called Priceline and that Priceline told me that they have to refund it to me since the money was already given to them. She told me she can’t do anything. I am currently reporting them to State Health Services and reporting them to their company. The hotel is a health hazard. Do not stay.…
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Date of stay: July 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Remodeled several years ago but a poor job and not finished. No toilet paper holder, No WiFi, No towel rack in the bathroom. Advertised free WiFi but when told it didn't work the office lady said it would not be fixed that day. She was right. The room was clean and I saw no dead bugs (plenty of live ones tho). The people at the desk were very nice and efficient.
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Date of stay: August 2021
Rooms
Cleanliness
Service
Room Tip: Go to another motel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, General Manager at Knights Inn San Ysidro
Responded 1 Nov 2021
Hi Frederick E, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We do apologize we had an internet outage during your visit, and for any inconvenience, this caused may you. We are so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We have had the room professionally treated and cleaned, and we apologize that such an unusual situation has occurred. We are so sorry that this is the impression you take with you about our hotel. We want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regularly scheduled basis. We are also forever working to improve upon the guest experience and hope you will remember our attributes and return to see how we have improved to impress you even more.
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+1
Roaches roaches and more roaches apart from that dirty all over the furniture went to the office the guy to tell the guy and he acts all cool about it saying it's not his problem that he checks the rooms are clean before oviously it wasn't and that was bs....instead of trying to help me out guy says he can't do anything about it and with his sorry ass excuse....one comes to try and relax and here I am killing roaches .SMDH
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations Manager, General Manager at Knights Inn San Ysidro
Responded 6 May 2021
Shana123201314, Thank you so much for bringing this matter to our attention. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. We do engage in deep cleaning processes right now as guest satisfaction is our top priority. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
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I will never come again to this hotel ! Found roaches around the room it was very dirty it was uncomfortable staying there I do NOT suggest this hotel very disappointed ! When you enter the room it was smelly !
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Date of stay: April 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Tina M, General Manager at Knights Inn San Ysidro
Responded 19 Apr 2021
Fatimaaa4, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
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One of the most unsafe properties I have ever stayed in, surrounded by addicts and drunkards and other criminals, it was absolutely terrible. The staff were rude and for the most part we’re unwilling to even acknowledge those people staying at the property. The one night I had twisted my ankle and had asked the night manager for Ice if he could open the room where are the ice machine was locked, and he said absolutely under no condition.He said walk over to the mini mart and buy a bag of ice, I said please I need ice for my ankle, he told me to go away and stop begging because it did not suit me. I was infuriated and Insulted buy this impudent little weasel of a man. I am sure he has cost you more money than whatever wage you may have ever paid him. As a business owner I understand the losses an employee like this can cost a company, I am sure your business plan is not to drive away your clientele by insulting them. I won’t ever stay there again.…
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Review collected in partnership with this hotel
Date of stay: October 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tina M, General Manager at Knights Inn San Ysidro
Responded 4 Nov 2020
Dear Valued Guest, We appreciate that you have taken the time to share your recent experience and find this very distressing and unusual. Our primary goal is always to provide our guests with an enjoyable experience. Rest assured that there will be no harm that will come to our guest as we ensure strict security for everyone's safety. Know that we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
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At first everything went fine and I was ready to relax and start working online . but I wasn't getting any signal . You guys are having false advertising and i was so upset that this whole week spent here was just ruined because I was unable to finish my work .you need to really FIX the WiFi here cause I really guarantee you you will lose all your customers !!
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Date of stay: October 2020Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tina M, General Manager at Knights Inn San Ysidro
Responded 30 Oct 2020
Dear Valued Guest, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
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The room was very dirty, so were the beds, outside was very noisy, smoking smell all over the place, the room is not nice at all, could use a mayor improvement, not recommended. Would not stay there again. The price is fair but not worthed specially for a family.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tina M, Guest Relations Manager at Knights Inn San Ysidro
Responded 5 Mar 2020
Dear Valued Guest, Thank you for taking the time to share your review and experience. I regret to hear of your dissatisfaction with the condition of the hotel and room cleanliness during your most recent stay with us. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
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Good the way you go there and the process to get your room the fast you can just go pay take your key sleep it is just easy and convenient there isnt anything that can make this place good or better than how it is
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Review collected in partnership with this hotel
Date of stay: October 2019Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tina M, Guest Relations Manager at Knights Inn San Ysidro
Responded 29 Oct 2019
Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. We look forward to serving you again!
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This place is a good place to go for comic Con their maid service is excellent and the manager is always on top of things I love the service here everything is great the staff are nice the beds are comfortable
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Date of stay: August 2018Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tina M, Guest Relations Manager at Knights Inn San Ysidro
Responded 29 Oct 2019
Janilynn C, Thank you for your kind words! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again here at the Knights Inn San Ysidro!
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Nice bbq set up with clean pool rooms byclean and staff very helpful. Has nice hot and cold water quiet place to relax and be with family and friends. Manager and staff very helpful courteous and kind. The rooms are roomy and has heat or ac to your liking. The eviorment here is very relaxed and calming. Nvm
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Date of stay: July 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tina M, Guest Relations Manager at Knights Inn San Ysidro
Responded 29 Oct 2019
Travisgauna, I can't begin to tell you how much we enjoyed reading this review and we thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We will happily share your comments with our staff and we look forward to seeing you soon!
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PRICE RANGE
US$71 - US$127 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaSan Diego
NUMBER OF ROOMS
119
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Claim Your Listing Frequently Asked Questions about Knights Inn San Ysidro
Which popular attractions are close to Knights Inn San Ysidro?
Nearby attractions include Tijuana Walking Tour (0.8 km), Las Americas Premium Outlets (0.8 km), and San Diego Factory Outlet Center (0.9 km).
What are some of the property amenities at Knights Inn San Ysidro?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Is parking available at Knights Inn San Ysidro?
Yes, free parking is available to guests.
What are some restaurants close to Knights Inn San Ysidro?
Conveniently located restaurants include Achiote Restaurant, IHOP, and Denny's.
Are there opportunities to exercise at Knights Inn San Ysidro?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Knights Inn San Ysidro?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Knights Inn San Ysidro?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Knights Inn San Ysidro?
The staff speaks multiple languages, including English, Spanish, and Hindi.
Are there any historical sites close to Knights Inn San Ysidro?
Many travellers enjoy visiting South Bay Salt Works (7.3 km) and Boone Store and Warehouse (5.2 km).
Is Knights Inn San Ysidro accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.