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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#64 of 180 hotels in Boston
Location
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Value
Travelers' Choice
GreenLeaders Bronze level
Nestled in one of downtown Boston's most celebrated neighborhoods, The Westin Copley Place, Boston welcomes guests with modern accommodations and signature touches. Our AAA Four-Diamond hotel in Boston, Massachusetts is located in the Back Bay area, near Copley Square, Boston Symphony Hall and Fenway Park. Enjoy elevated hotel amenities like a 24-hour fitness studio, a day spa, several delicious restaurants, a lobby bar and a Starbucks® coffee shop.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Paid private parking on-site
Paid wifi
Fitness classes
Coffee shop
Restaurant
Breakfast available
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
148Restaurantswithin 0.5 km
63Attractionswithin 0.5 km
10 Huntington Avenue, Boston, MA 02116
Getting there
CopleyBoston T2 min
Back BayBoston T4 min
4983Reviews75Q+A100Room tips
Reviews
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The hotel itself was nice and we had a pleasant stay. What I did not like is that at check in, the guy checking me in told me that this room came with a $75 credit. He then said, well you can only use $25 per day. We were staying two nights so I was a bit surprised but that's what he told me. So, I used the credit each day and spent more money too on breakfast and on dinner. When I checked out, they only credited $50 and the girl said that's all it was because we stayed two nights, not 3. I told her that was not what I was told upon check in. (I did not solicit this because I didn't even know about it). She told me, well the guy was new. I don't think that should be an excuse. I responded to a survey from the hotel but never heard from anyone. So...just be careful that you check what they are telling you. …
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded today
Dear michelehA4180LJ, Thank you once again for allowing us the opportunity to host you. We are glad you liked our property and had an enriching stay. We are also delighted to see you rated your overall visit so highly. That said, we regret any inconvenience relating to the credit. We will convey this appropriately. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon. Be Well, Donald Klemer Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel staff is wonderful and accommodates every need. The location could not be better as it is attached to a fabulous mall with great shopping, restaurants, and even Eataly. It is located in walking distance to the public gardens, the public library, Newbury Street, and countless restaurants. The rooms are clean and quite large for a city hotel. I would highly recommend and am anxious to stay again
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Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 4 days ago
Dear pamelamatfus, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Copley Place, Boston, and that our attentive associates helped to elevate your visit. We are especially glad you loved our convenient location and well-appointed accommodations. We appreciate your recommendation and look forward to your next visit. Be Well, Donald Klemer Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My favorite Boston hotel. The staff are absolutely superlative. Front desk professional Chris is wonderful. He treats you like family. Everybody there is so gracious. Perhaps the most comfortable, large lobby ever. Yes, the Lenox is a jewelbox of a lobby, but the Westin Copley is bright, welcoming and spacious. Go to the accompanying Starbucks, grab a coffee/snack, and enjoy in front of the fireplace. So much comfortable seating, with comfy banquettes, upholstered chairs, tables and Wi-Fi. Rooms are equally nice, and the bathrooms are modern and immaculate. The connected mall is fantastic. The proximity to the Prudential Center, Boylston and Newberry streets is an added convenience. I love the Westin Copley Place!
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Date of stay: November 2023Trip type: Traveled on business
Room Tip: For sports fans, walk through the mall to the Yardhouse. Great atmosphere, staff and food. One of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 1 week ago
Dear Hoppysport, Thank you for the generous rating of our hotel. The Westin Copley Place, Boston is energized by welcoming our guests to the area with invigorating accommodations and enriching amenities in one of Boston's most celebrated neighborhoods. Thank you again for your kind remarks about Chris; we will enjoy sharing your compliments with him. It was our pleasure accommodating you, and we look forward to having you revisit the next time you are in the area. Be Well, Donald Klemer Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I always look forward to a stay at the Westin Copley Plaza; my husband and I recently checked in for a brief stay combining both business and pleasure since that’s what the Westin seems to do best. The hotel is connected to both the Copley and Prudential Shopping centers and a stone’s throw from some of the best Boston sights and restaurants. I do find this is my regular hotel for Boston stays and while a rather large property the rooms are quiet, clean and spacious. The staff is always courteous and I delight when they recall me from previous visits. To me, these are unexpected characteristics of a “conference” size hotel and delights me in my stays. I did have Club Lounge access due to status, and note that such access makes for a delightful experience. The staff in the lounge get to know you quickly and make sure you are a regular even if you are only there a few days. I must recognize Irene Yeung, Westin Experience manager for taking care of a few requests quickly and efficiently. I truly appreciate her professionalism and efficacy; I never felt as if I was asking for too much and she made sure everything was quickly squared away. The hotel boast many amenities, however I truly only used the Lounge and the gym this trip. And the gym is a lovely perk; clean, efficient and spacious. If it’s too cold to venture for a run on the Charles, making your workout indoors isn’t a burden this time! Thanks again to the team for making our stay great. I look forward to a return visit soon!…
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Date of stay: November 2023Trip type: Traveled on business
Room Tip: Lounge access is worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 1 week ago
Dear Evmare, Thank you for the kind review. We are grateful for your invigorating words and for being such loyal guests to our hotel. We take great pride in providing an exceptional stay for our guests, and we appreciate you recognizing our efforts, notably of Irene. Thank you once more for mentioning how much you enjoyed our amenities and rejuvenating accommodations. It was our pleasure hosting you and your husband again, and all of us at The Westin Copley Place, Boston are excited about your next visit. Be Well, Donald Klemer Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Westin Coppley place for three nights while attending a conference and found the room comfortable and clean, with well-appointed amenities. There are lots of restaurants and shopping within walking distance, many via the attached mall.
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Date of stay: November 2023Trip type: Traveled on business
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 2 weeks ago
Dear J E, Thank you for your thoughtful review and the lively things you had to say about The Westin Copley Place, a refreshing retreat here in Boston. We are here to help you transcend the rigors of travel while on the road, and our rooms have been thoughtfully crafted to ensure you rise refreshed. Knowing that you left inspired and recharged is a vital part of our commitment to our guests' well-being. Your comments were a pleasure to read, and we thank you again for your feedback. We look forward to seeing you again soon. Be Well, Donald Klemer Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located across from Copley Square in the Back Bay neighborhood of Boston. I was upgraded to a corner room studio suite with a view of the Charles River. The double room also had a sofa bed, a small refrigerator, and coffee and tea service. The hotel is adjacent to the upscale Copley Place shopping mall, which is connected via walkways to the Prudential Center shopping mall and convention center. On the lobby level, there is a restaurant and bar as well as a Starbucks. The hotel is an easy walk from Newbury Street and the Public Garden and is a short T or taxi ride from Logan airport, Fenway Park and downtown Boston. The service offered by the staff was excellent, from check-in until departure. They still offer full housekeeping service, which was discontinued at some chains after the pandemic. Although there are a number of hotels within a four-block radius of this hotel, I’d recommend the Westin for its prime location, comfortable rooms and great service. …
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Ask for a room with a river view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 3 weeks ago
Dear Valued Guest, We are here to help you thrive while you travel, and we want to thank you for choosing The Westin Copley Place, Boston during your visit to our vibrant city. Located in Back Bay, we offer travelers the perfect vantage point from which to explore the many attractions in downtown Boston and Copley Square. We appreciate you sharing how much you enjoyed your stay and our enriching location. In addition, Thank you very much for the invigorating comments about our associates and accommodations. Knowing that you left inspired and recharged is a vital part of our commitment to our guests' well-being. We are grateful for the recommendation and look forward to welcoming you back soon. Be Well, Donald Klemer Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I came here for a business meeting. I stayed in a studio suite, which, while big, was a bit depressing. The room looked like it was decorated with random furniture from Odd Lots. Wires hung down from the TV. There was a broken lamp. Worse yet, in this huge room there was no dresser or closet shelves, so I couldn't unpack. That's ridiculous. Elevators were slow, and while there were signs saying you needed your key card to access guest floors, you did not, so security was nonexistent. Internet cut in and out, and was unavailable for large portions of the day, which is a problem during business meetings. On the positive side, the bed was comfortable and there was adequate water pressure in the shower.
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 3 weeks ago
Dear SASNY, Thank you for taking the time to post a review. We are sorry for not meeting your expectations with the guestroom assigned to you and for the maintenance problem you encountered. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Furthermore, we are sorry for the internet connectivity issue you experienced. Our service provider has been made aware of this, and we are grateful for your feedback. Meanwhile, your remark with regard to our elevators has been noted and shared accordingly. On a positive note, we are glad you loved our signature Westin Heavenly Bed® and Heavenly Bath rainforest shower. We hope you will consider us for your next visit to the area so we may have the opportunity to better your stay. Be Well, Donald Klemer Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve stayed in most of the large Back Bay hotels over the years but it was my first time here - and it’s my new favourite. The Westin manages to pull off the trick of feeling much smaller and more intimate than you’d think. Unlike the vast corridors at the adjacent Marriott, here the soft-carpeted hushed walkways feel cosy and quiet before you even get to the room. I stayed 4 nights in a standard King, a good-sized room witn a large daybed / couch, dining table and a decent sized bathroom. It’s still fresh from a recent refurbishment, unlike the Sheraton which is looking a bit jaded these days. Some of the neighbouring hotels (Fairmont, Courtyard, Lenox etc) are relatively low-rise and closer to street noise. The Westin’s a tall, thin building and I couldn’t hear a thing on the 29th floor. The views were spectacular. If you don’t have lounge access, the breakast in the hotel’s Bar 10 is good, particularly on the weekend. It’s well connected to public transport, very walkable to the Hynes Convention Center and at the heart of the Back Bay’s shops and restaurants.…
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded 3 weeks ago
Dear Jct_9_M3, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Copley Place, Boston and that our stunning views, enriching location, invigorating guestrooms, and delectable breakfast helped to elevate your visit. We are grateful for the feedback that helps us strengthen our guest experience on all levels, and we look forward to your next visit. Be Well, Donald Klemer Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an excellent hotel! My wife and I stayed there for a week. Hotel is centrally located to everything. The service here was spectacular. Frank Gallagher and Daymeyn Gantt assisted us months in advance to get all our events in order before our arrival. When we arrived, everything was already planned. From the Trolly Tour, Game at Fenway Park, the Martha Vineyards tour, The Freedom Trail tour and the Fenway Park tour. It was a great feeling not to worry about what to do when we arrive. These two gentlemen made it happen for us. Also, I want to mention Irene Yeung. She made the hotel experience for us very memorable. Not only dealing with the spectacular room she put us in, but the extra touch she put in having chocolates delivered to our room upon arrival. All three of them left a lasting impression on us on how excellent service should be done. I highly recommend this hotel to anyone who is considering visiting the Boston area. 5 stars all the way! Thanks again! We’ll definitely be back!…
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded Nov 4, 2023
Dear Z8389UYleep, Thank you for choosing The Westin Copley Place, Boston, for your recent stay. We are pleased to hear about the exceptional service you received from our associates and how they exceeded your expectations. Thank you once more for your kind remarks about Frank, Daymeyn, and Irene; we will enjoy sharing your compliments with them. It was our pleasure accommodating you, and we are excited to have you revisit the next time you both are in the area. Be Well, Donald Klemer Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stay here about 6 weekends a year and I always have a great experience. Check in staff are very helpful and accommodating and David and the bar staff are absolutely fabulous! The rooms are modern and clean and I always feel well looked after - thank you all so much! It easy to walk to lots of great Boston attractions and I'll never stay anywhere else when I'm in town.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Copley Place, Boston
Responded Nov 2, 2023
Dear julesie905, Thank you for your continued support of The Westin Copley Place, Boston. We are elated that you are a regular guest and appreciate you taking the time to share your elevated experience with other travelers. We are pleased that you enjoyed your stay and that our attentive associates helped to elevate your visit. We will share your enlivening comments with everyone, especially with David, and we appreciate your recognition of their excellent service. We are also happy you loved our upscale accommodations and fabulous location. We look forward to welcoming you again soon. Be Well, Donald Klemer Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$202 - $317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin copley place hotel boston, westin boston, westin copley place, boston westin
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
803
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Claim Your ListingTHE WESTIN COPLEY PLACE, BOSTON - UPDATED 2023 Hotel Reviews & Price Comparison (MA) - Tripadvisor
Frequently Asked Questions about The Westin Copley Place, Boston
Which popular attractions are close to The Westin Copley Place, Boston?
Nearby attractions include Boston Public Library (0.09 km), Back Bay (0.2 km), and Newbury Street (0.3 km).
What are some of the property amenities at The Westin Copley Place, Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin Copley Place, Boston?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Copley Place, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Copley Place, Boston?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Copley Place, Boston?
Conveniently located restaurants include Mistral, Sorellina, and Atlantic Fish Co.
Are there opportunities to exercise at The Westin Copley Place, Boston?
Yes, guests have access to a fitness centre and fitness classes during their stay.
Are any cleaning services offered at The Westin Copley Place, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Copley Place, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Copley Place, Boston offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Copley Place, Boston?
The staff speaks multiple languages, including English and Spanish.