Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Designed for both business and leisure travel, The Newbury Boston is ideally situated in Back Bay; one of the city's most popular locales. From here, guests can enjoy easy access to all that the lively city has to offer. The food and beverage experience includes The Street Bar, with priority seating for hotel guests, and a Library Lounge, available exclusively to hotel guests. Contessa, a dramatic rooftop restaurant operated by Major Food Group, continues to be among the city’s most sought after dining experiences.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Set in the heart of Boston, The Newbury Boston garners high praise for its excellent location, amid the buzz of Newbury Street's shopping and attractions. Guests have called out the opulent amenities, including a well-equipped gym and a rooftop restaurant with breathtaking views, though some feel the premium cost of food and extras leaves the value for money open to debate.
The hotel boasts modern, immaculate rooms; however, a few visitors mention soundproofing could be improved. The service at The Newbury is often described as exemplary, with a staff committed to guest satisfaction and an atmosphere of comfort and luxury.
Location
Central
Atmosphere
Elegant
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
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One of the best stays we've had in a long time. The staff, the accomodations, and location are all 5 stars. We originally booked a classic suite, which turned out to be rather dark with views of a brick wall, so we upgraded to a park view suite which was well worth the price. The room was bright, spacious and very well appointed and had wonderful views of the park. The bed was very comfortable, as was the large sectional in the living room. The bathroom was very nice, though very small. We brought our dog and everyone from the valets to the front desk staff. was very friendly and welcoming to our pup. We enjoyed room service every day for breakfast and also had a few meals in the dog-friendly guest lounge and the service and food were both excellent. We appreciated the free waters/sparkling waters available in the lounge all day. The hotel is close to lots of shopping and restaurants on Newbury, Boylston and Beacon Hill, and the proximity to the park was very convenient for walking the dog.
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Date of stay: February 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheNewburyBostonGM, General Manager at The Newbury Boston
Responded Dec 16, 2023
Ebkkme, your generous review inundated The Newbury Boston with perfection. The pleasure was mutual in presenting you with a haven of upscale comfort. Given your remark on the suite, I'm thrilled that the subsequent choice delivered what you desired: a bright, spacious dwelling with captivating park views. Reveling in your description of the comfort and opulence that our suite and members have extended to both you and your beloved pet brims me with pride. I am further delighted that our dining offerings made an unforgettable impression, enhancing your mornings and meals. The easy access to shopping, restaurants, and park was nothing less than a luxury in the heart of Boston and I am glad this aspect resonated with you. Hope to welcome you and your furry friend to experience our unwavering hospitality again.
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This was hands down one of the best hotels I’ve ever stayed at. Everything from the location, to the cleanliness of the room and hotel, to the excellent staff and food was excellent. The gym was also the best gym I’ve ever used at a hotel. I can’t wait to take another trip just to stay here a few days.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip:Recommend the park view rooms and the French toast at the street bar!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheNewburyBostonGM, General Manager at The Newbury Boston
Responded Dec 1, 2023
Your encouraging words truly resonate with the ethos of The Newbury Boston. It brings immense joy to hear that the location, immaculate surroundings, and our exceptional team members contributed to crafting such an exquisite experience for your stay. Your warm endorsement, especially regarding the fitness facilities, definitely stands out. Anticipating your next visit, it is my aspiration that every encounter at The Newbury Boston continues to be as remarkable as your recent experience.
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The best hotels are the ones, which you don't want to leave, even if they are in a prime location, i.e. downtown and near lots of attractions: a beautiful park, a nice shopping street... Even an "ordinary" King Room at the Newbury Boston is well appointed, modern, light and bright, and comes with a beautiful lounge seat along the window sill, which I used a whole long morning to work a bit. I got a room at the 15th floor - lovely! - I met sweet valets (who let me park my rental car for a moment, so that I could check in and drop my luggage in my room, before returning the vehicle to Sixt several blocks away), I was lucky to have a charming bellman, who carried my suitcase and backpack to my room and was happy to give some explanations. A polite and friendly concierge made sure that I had reserved a table for breakfast the next morning at Contessa, which would be fully booked, he assured me. The superfriendly host at the reception opened the lounge - they call it The Library - for me, even after I had returned my room key, his charming colleague had offered me a late check-out at 3 p.m. the previous day... I could go on and on. I only stayed 24 hours, but I enjoyed every moment. And I enjoyed the delicious granola for breakfast, too. I guess, I will be back at The Newbury, next time I'm in town. Because I got all this, in spite of the fact that the hotel was fully booked (given the national holiday that weekend) and in spite of the fact that masses of guests filled the lobby, lounge, bar and restaurant. Somewhat stressful, but the staff did not have the guests suffer for it.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Newbury Boston
Responded Oct 14, 2024
Dear LiALiliG, Thank you for selecting to stay with us, it’s wonderful to hear you had a delightful stay at The Newbury Boston. The pleasure you found in the details, along with your appreciation for our dedicated team members, is heartening. It's gratifying to know that services such as our Library and breakfast at Contessa added to your experience, despite the bustling environment. We eagerly await your next visit to indulge you with yet another exceptional stay. Kind regards, Carlos Bueno Managing Director
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My recent stay at the Newbury Hotel in Boston was an absolute dream come true! From the moment I arrived, I was greeted by a remarkable guest experience team that went above and beyond to ensure my stay was nothing short of extraordinary.
The attention to detail and personalized care extended by the entire staff truly made me feel like a VIP. I was particularly impressed when I received a call from the general manager, Rob Lowe himself, who wanted to personally check in on my satisfaction. This level of dedication to guest satisfaction is truly remarkable and sets Newbury Hotel apart from the rest.
One of the highlights of my stay was the culinary journey I experienced at the hotel's remarkable dining establishments. The caviar at The Street Bar was an absolute delight, bursting with exquisite flavors that delighted my palate. The presentation and service were impeccable, leaving me with a lasting impression of elegance and sophistication.
At Contessa, I had the pleasure of savoring the butternut squash carpaccio, a dish that exceeded all expectations. The delicate balance of flavors and the artistic presentation were simply outstanding. The culinary team's dedication to quality and creativity truly shone through in every bite.
Aside from the exceptional dining experiences, the overall service at Newbury Hotel was flawless. Every staff member I encountered was warm, friendly, and attentive, ensuring that every aspect of my stay was perfect. Whether it was the housekeeping team meticulously tidying my room or the concierge offering valuable recommendations, I felt incredibly well taken care of throughout my entire stay.
The Newbury Hotel in Boston truly offers an unparalleled luxury experience. From the moment you step foot in the lobby, you are enveloped in a world of refined elegance and impeccable service. The attention to detail, genuine care, and the commitment to guest satisfaction make this hotel a standout choice for any traveler seeking the ultimate in comfort and sophistication.
I cannot recommend the Newbury Hotel enough. It is a true gem in the heart of Boston, offering an unforgettable stay that will leave you with cherished memories for years to come. Thank you to the entire staff, especially the exceptional guest experience team and General Manager Rob Lowe, for making my stay truly remarkable. I look forward to returning to Newbury Hotel in the future!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheNewburyBostonGM, General Manager at The Newbury Boston
Responded Jul 19, 2023
Reading through your detailed review has been a delight, highlighting precisely the experience and service we aim to provide at The Newbury Boston. The moment you step into our doors, we endeavor to make every interaction one of remarkable guest experience, and it's fantastic to hear that your initial greetings set the tone for an extraordinary stay. Your commendation of our staff, from the General Manager's involvement to the housekeeping team's attentiveness, underpins our commitment to personalized care and a level of dedication we believe sets us apart. It's indeed gratifying to know that their efforts made you feel like a valued guest and that they had a significant impact leading to a memorable stay. Your comprehensive review of our dining services, from the classy Street Bar to the elegant Contessa, extends our happiness beyond bounds. The culinary journey you described—savoring the delightful caviar to raving about the creatively presented butternut squash carpaccio—reaffirms the goals of our culinary team to exceed guest expectations at every turn. At The Newbury Boston, the flavors of our sophisticated dining offerings are carefully curated to delight the palate, as you've wonderfully highlighted. The vigor and dedication of our team to present this artistry of flavors and culinary creativity are indeed the hallmarks of our dining experiences, leaving lasting impressions of elegance and sophistication on our esteemed guests. On behalf of the entire team, particularly the esteemed general manager and the incredible guest experience team, we extend our heartfelt thanks for your high recommendations and kind words. Rest assured, we will hold them close, using them as benchmarks for our standards of service. We eagerly look forward to welcoming you again to further enhance your engaging experience with us. It promises to be another dream stay for you at our true 'gem', conveniently situated in the heart of Boston.
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Every time I walk into the Newbury Hotel, I am transported back in time. Because of its old-world elegance, I expect to see Jay Gatsby himself descending the grand staircase after having dinner at the rooftop restaurant Contessa. But my favorite space is the Street Bar tucked just inside of the revolving door. This space is warm and cozy and the perfect place to get stranded during a snowstorm. I was lucky enough to get a seat at the bar and Tyler was my bartender. He made me feel so welcome like I was a guest in his home. A glass of water immediately appeared in front of me as I was getting into my seat (the bar is a tight fit). I ordered the Street Bar Sour which was perfectly balanced. After some meal suggestions from Tyler, I ordered the Butternut Squash Soup and Fries. The fries are the best you will find anywhere. These fries along with the attention I received from Tyler will keep me coming back as well as recommending to friends and visitors.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TNB_CarlosBueno, General Manager at The Newbury Boston
Responded Dec 24, 2022
Thank you for the glowing review! I'm delighted you had another memorable stay at The Newbury Boston! It's fantastic our delicious dining options, beautiful decor as well as Tyler and our friendly staff made your trip excellent. I look forward to hosting you again soon for another superb experience.
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I have stayed at The Newbury three times between January and April and have found the hotel and restaurants to be outstanding. When a valet greets you by name when you step out of an Uber, that’s very special. When you enter the hotel there’s a very pleasant underrated scent that is both sophisticated and clean. The rooms are all sensibly arranged and I have to give credit to the housekeeping staff. Not only did they food my clothes impeccably, I discovered them scrubbing every inch of the bathroom every day. Again, a hard working, sophisticated and special team. I don’t review many places but completed this one without hesitation.
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Date of stay: April 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Newbury Boston
Responded May 15, 2024
David, it is truly heartwarming to read your generous commendation of The Newbury Boston. Knowing that you recognized the unparalleled service our dedicated colleagues provide gives immense satisfaction. Equally, the delightful aroma you've noticed is a part of our step to making your stay as refined as possible, seemingly simple yet indeed superior. Your gracious tribute to our diligent housekeeping team resonates with the ethos we pride ourselves on - a consummate demonstration of excellence, even in the utmost detail. Capturing the essence of our aura as 'sophisticated and special' is extraordinarily encouraging. Your willingness to share this review, despite only reserving such honors for places most deserving, is the highest compliment. Relishing in your unequivocal satisfaction, it is the purest form of gratification to know that The Newbury Boston is among those select few. Looking forward to extending our bespoke hospitality to you once again, fulfilling your stay with every possible measure of sophistication and luxury.
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The newbury is my new favorite hotel to stay at in Boston. Not only is the location perfect but the service is amazing. We checked in slightly early and housekeeping got our room ready so fast we were able to check in early. The bed was so comfy I fell asleep and my husband had to wake me so we would make it to our concert on time. The bedding and pillows felt like I was sleeping on a cloud. Overall great place to stay
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+newburyboston@thesocialstation.com, General Manager at The Newbury Boston
Responded Jun 20, 2023
H6627AQkaylal, It is wonderful to hear that The Newbury Boston has become your new favorite hotel in the city! The team is thrilled that you were delighted with the prime location and exceptional service provided during your stay. It's fantastic that the housekeeping team was able to promptly prepare your room and accommodate your early check-in request. The comfort of guests is a high priority, so it's fantastic to know that you found the bed incredibly comfortable, making it difficult to leave for your concert. The team at The Newbury Boston is delighted that the luxurious bedding and pillows contributed to the quality of your sleep and enhanced your overall experience. Once again, thank you for choosing The Newbury Boston and for sharing your positive experience. I look forward to welcoming you back and providing you with another unforgettable stay. Safe travels, and see you again soon!
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This is a great and elegant hotel. Back in its Ritz Carlton incarnation, my office was just around the corner, and it was a great place to meet friends and clients for drinks or meals. In its current incarnation as The Newbury, it has both caught up with the times and restored the classic look and service that people loved so much. My recent visit was a reunion with a childhood friend, and I booked a suite through American Express. I was delighted to get one of the 40 guest rooms with a working fireplace. A butler comes to build the fire for you. The fireplace is quite safe with double doors, both a screen and a glass front. Food and beverage prices are quite steep, though that is somewhat mitigated by the AMEX "fine hotels and resorts" program that includes a substantial food and beverage credit. The Newbury is in a great part of town. If shopping is your thing, Newbury Street is an upscale shopper's paradise. (As a rule, the higher the numbers on a Newbury Street address, the lower the prices.) The fancy designer stores are mostly in the first two blocks. The Back Bay residential neighborhood is as pretty as any city in this country and a wonderful place for a stroll.
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Date of stay: January 2025Trip type: Traveled with friends
Room Tip:Christmas decorations in the adjacent Boston Public Garden are magical.
Be prepared to wait for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Newbury Boston
Responded Jan 13, 2025
Dear Sally, Welcome back, the team at The Newbury Boston is truly gratified to know you found your way back after so many years. It’s wonderful that you were able to enjoy the warmth of a suite with a fireplace, enhanced by our butler's attentive service. Your memories of its previous incarnation and appreciation of its current refinement are invaluable to us. We hope to have the privilege of welcoming you back for another delightful visit. Kind regards, Carlos Bueno Managing Director
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Very rarely do I feel compelled to write a review like this, but with this property I feel I have to give fellow travelers a fair warning.
Now the hotel looks great on the outside and the doormen are extremely helpful. Everything falls apart the minute I check in, and the elevator wait is probably the worst I’ve ever experienced.
This is actually my second time back to this hotel since I have been a member with leading hotels of the world for some time and always love to try out new boutique hotels. I was so excited to try this one in Boston that recently joined the program. The check- in process couldn’t have been worse. Their staff are undertrained and do not seem to understand anything about leading hotels of the world membership levels. I wasn’t given any outlines of the benefits I have during the stay like one would have if they booked via Amex FHR. The front desk staff do not make people feel welcome. I asked about tolls when driving in Boston one day and I was simply told that “I have no idea since I don’t drive”
The worst part is probably the front desk manager who got into an argument with me for a guaranteed perk reserved for the top 1% of leading hotels of the world members (Aurelian members). I asked to verify my 4 pm late check out as a courtesy but was told that it’s only for amex members. I then contacted leaders club to help me sort it out and they were able to secure it for me. The front desk manager called me a few moments later. Instead of apologizing for her lack of understanding of their own in house membership tiers and benefits, she started by saying she was going to offer it to me anyway before leaders club intervened. This demonstrates failure on the training of the staff as they do not want to engage in verbal confrontation with the guests especially when they are in the wrong here.
I really wanted to like this hotel as I’ve been booking almost exclusively with leading hotels of the world whenever there’s an option to do so. This one does not feel like it lives up to the caliber of a leading hotel. Perhaps with time they will get better, but for now I would recommend booking somewhere else. I booked a stay at mandarin oriental Boston prior to this one and had a great time. For the price they charge, there are too many top tier options to bother with this one.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip:Avoid this hotel if you can. Book a room at four seasons.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheNewburyBostonGM, General Manager at The Newbury Boston
Responded Nov 8, 2023
SleepySea, your feedback is precious, as it incites opportunities for refinement. I regret to learn that your recent experience with us showed imperfection, particularly regarding misunderstandings revolving around membership levels and benefits. Speaking on behalf of all our team members, I unreservedly apologize and I assure you this is not reflective of our elegant service aura. Elevating our guests' experience is of paramount importance to us, and I'm saddened to hear about the annoyance you encountered with respect to elevator access. Your constructive criticisms will certainly be used to review and rectify this matter expeditiously. Your ongoing loyalty toward boutique hotels and the Leading Hotels of the World program is greatly acknowledged and appreciated. It’s laudable that you uphold such high expectations because it prompts us to cultivate a breathtaking experience that fulfills them. I promise to channel your feedback to our team who will rigorously seek to master the necessary knowledge pertaining to our caring hospitality and membership standards. I am ardently hopeful that you will provide us with an opportunity to reclaim your trust and demonstrate the brilliance of our services that our esteemed guests typically savor. In the illustrious spirit of this grand hotel's tradition, we do believe in the magic of constant evolution. With warm regards.
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I had the fortunate opportunity to tour the Newbury Boston and was impressed beyond words. Mr. Reda Ibrahim was so knowledgeable about every corner of the hotel and brought to life its rich history and evolution. No detail was left to chance at this hotel. From the moment I entered, I was warmly greeted with a subtle yet gorgeous scent that I later learned was a signature fragrance. The staff were extremely diligent and courteous - I didn't even have to push the elevator button to get to the restaurant because there was someone there to do it for me.
And speaking of the restaurant! Contessa was an excellent experience all its own. The food was amazing and the service was impeccable. Everyone was so attentive that the moment one gets up, there is someone there to re-fold their napkin. Our server, Lydia, was a gem. From her knowledge of the menu to her gracious service that not once felt intrusive or overbearing.
I cannot wait to come back to Boston!
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Date of stay: January 2023
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TNB_CarlosBueno, General Manager at The Newbury Boston
Responded Jan 29, 2023
Thank you for sharing your experience at the Newbury Boston. I am so pleased to hear that you had such an enjoyable stay. Mr. Ibrahim is an excellent ambassador for my hotel. It's wonderful to hear that my staff were so attentive and courteous to you during your visit - I am committed to providing my guests with the highest level of service. I am also delighted to hear that you enjoyed your meal at Contessa. My talented culinary team works hard to ensure each dish is prepared with fresh ingredients. It's wonderful to hear that Lydia provided you with such excellent service - my staff takes pride in providing each guest with a memorable dining experience. I hope to have the opportunity to welcome you back to the Newbury Boston soon. Thank you again for your kind feedback!
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The Classic Suite does indeed have a door separating the bedroom from the living room. The sofa is not a pull out. The Classic Fireplace Suite has a larger living room and this room category does have a queen sized pull out sofa.
Harpenden, United Kingdom7 contributions4 helpful votes
Lounge available all day.
Choice of complimentary soft drinks( hot and cold )whilst you rest
Relax on sofa and chairs and read
Very nice space to chill before breakfast
Order food and drinks from bar and have in library lounge through the day.
There are more places to choose from in the Boston area.
PRICE RANGE
₱26,179 - ₱43,765 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
taj boston hotel boston, taj hotel boston, boston taj hotel
FORMERLY KNOWN AS
Taj Boston
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
286
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE NEWBURY BOSTON - UPDATED 2025 Hotel Reviews & Price Comparison (MA) - Tripadvisor
Frequently Asked Questions about The Newbury Boston
Which popular attractions are close to The Newbury Boston?
Nearby attractions include Four-Handed Illusions: An Intimate Evening of Laughs & Wonder (0.4 km), Boston Public Garden (0.2 km), and Beacon Hill (0.4 km).
