It’s what one would call “a dump”. At some point this hotel was probably at its pinnacle but now it appears to be a shell of its former self. If “old world charm” with a visibility of restored decor and fresh wood varnish is what you’re seeking, this will leave you not simply disappointed but saddened. While walking down the hallways of where the guest rooms are situated, the rugs are worn, the walls and fixtures overladen with years of layers of paint simply applied over and over again. The guest rooms themselves are no different. The wood worn from use and neglect show faded veneers and small pieces of missing trim or wood from furniture. I could go on but I think I’m providing a rather clear yet bleak picture of the building’s interior.
My wife and I loved our stay here. It was our first time in Boston, and this hotel is so central to the Freedom Trail and Boston sights. The staff was friendly and helpful, the room was clean, and we really enjoyed the Boston cream pie. It would be nice to come back after COVID so the restaurants/breakfast schedule or more normal.
Great location in Boston, staff was very accommodating, except housekeeping. It took two phone requests to get someone to finally make up our room at two o’clock in the afternoon! While the hotel has old world charm, it is sadly in need of a facelift. Wallpaper pealing, rust in bathroom. The Last Hurrah has a limited, but tasty menu and they make a good drink! Sadly, the positive aspects would not be enough for us to return.
Stayed 3 nights at this famous, classic hotel and overall enjoyed. The rating ends up as "Average" as it is an averaging of the hotel in general, the room and experience. Be careful of the room you get - you may have to lug bags up and down some random steps in the hallway here-or-there and your room may have the grand view of a brick wall opposite your room that is in a light well. My room was on the 9th floor, I lucked out with a corner room with a view and overall spacious and clean. The bed was comfortable and warm. There was an easy-to-use room safe in the closet, too (nice). The downsides of the room: the AC/Heater unit was right next to the bed, somewhat noisy and the connection to the wall mounted controller was not working, the TV was a bit dated and small, minimal USB ports in the room (due to the age of the place), there was a space for a minifridge in one of the cabinets but it no fridge. The bathroom was a tight squeeze and in need of updating around more than just the edges. The staff was nice, helpful, courteous and very professional - so no complaints there at all! They have had some excellent training. The on-site gym was nice and had plenty of equipment and the downside is that it is in the basement and thus: no natural light. Finally, the elevators were somewhat of a wait and could use some button updating as they are dark and difficult to see. Overall, given its age and layout, it comes out as Average in my book.…
I paid $460 per night. I was given a room with a full size bed (for two) with roof view. For another $30/night I got the same size room (10ftX15ft) queen bed size. When you are in the toilet, no one can enter (see picture). Thank God the mirror didn't fall. It's not hotel. It's motel for truck drivers. It's real cost max $120.
The hotel is conveniently located to sites and subways. The staff was helpful and attentive. Unfortunately, disappointed in hotel room. Yes it is small… but definitely needs some updating. The fan in the bathroom wasn’t working, but it was the mold in the shower area that made me uneasy. Also the lighting is very dim, and the walls are thin….could hear next door conversations.
I just returned from a weekend at the OMNI Parker House. I stayed in this hotel a few years ago, and not much has changed. Our king room was small considering the price per night. There was about six inches to squeeze by the television cabinet to get to the far side of the bed and window. There was an adequate closet but very limited drawer space, which was no real concern for a two night stay. The bedding was comfortable, but the carpet was stained in more than one place. The bathroom was tiny with what seemed to be fairly new fixtures and a crisp new shower curtain. I was thrilled to find that the bathroom ceiling was free of mold stains, even without a working fan or window. The location is fantastic and the hotel staff are friendly and helpful.
Overall, my boyfriend and I had a terrible experience here. We arrived back in our room around 11:30 one night and were almost immediately greeted with loud banging on our door. Long story short, it was security telling us they’d received multiple noise complaints about our room. I explained we just got back so that couldn’t be the case. We knew who he likely was referring to, but it was not us. He became extremely rude and disrespectful, but doubled down on us even when the people who called in the complaint told him he had the wrong people. The woman at the front desk just kept telling us it was our “first warning,” which made no sense because again, we did nothing. After going round and round with these two people at midnight, we ended up checking out and moving hotels at 1 a.m. I’ve stayed in a lot of hotels in my life and I’ve never been treated like this. I’ve had better customer service at motels. Will never stay here again and I’ll likely never stay at another Omni property. If you want good customer service and bigger rooms at a reasonable price, go check out the Club Quarters Hotel around the corner.…
For being one of the oldest hotels in Boston, this place is STUNNING. From The valet to the front desk this team really knows their stuff. The fantastic front desk host, Katie, really helped make this trip over the top. We stayed in a executive suite, 2 full beds, and had the breakfast included. The room was large and beds comfortable, but without the amazing workers at this hotel, it wouldn’t have been as good as it was. Thank you Katie and thank you for taking care of your employees. They really make a difference. (Plus the hotel is said to be haunted, so, that was cool).
We originally were looking for a hotel closer to TD Garden because we were attending a concert. We have stayed close before; but the closest hotels were either ridiculously priced or required a 2 night stay. I chose the Omni Parker based upon easy accessibility to the Red, Green & Orange lines. It was easy to get anywhere via the T or walking including getting back to the hotel quickly upon leaving TD Garden. The hotel staff is extremely friendly, accommodating and helpful. Our room was very clean. For a hotel built in the 1800’s it is much classier and in much better shape than many close to hundreds of years younger that we have stayed at. We were there when the birth of the Boston Cream Pie (which was born there) was being celebrated; and they were giving free slices to everyone that stopped by, not just registered customers which is admirable and very good!! We will definitely stay there again in the future!!…