The Liberty, a Luxury Collection Hotel, Boston
1,161 reviews
#58 of 96 Hotels in Boston
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 29/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Liberty, a Luxury Collection Hotel, Boston
More questions?
Updated 29/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#58 of 96 hotels in Boston
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Located at the foot of Beacon Hill, The Liberty Hotel is just steps away from outdoor fun on the Esplanade, posh shopping boutiques along Charles Street, one of the world’s best medical complexes, the financial district, and Cambridge technology centers. The Liberty Hotel is a blend of history, high-style luxury and hometown warmth—the ideal place for a quintessential Boston experience. A national historic landmark and architectural gem built in 1851, The Liberty is the imaginative transformation of the storied Charles Street Jail into a 298-room luxury hotel. An inspiring story of adaptive reuse, the The Liberty as been recognized by Condé Nast Traveler’s “Hot List” and Boston Magazine’s “Best of Boston” list.
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Room & Suite (478)478
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Wifi
Paid internet
Yoga classes
Fitness classes
Restaurant
Breakfast available
Complimentary welcome drink
Wine / champagne
Evening entertainment
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Luxury
Languages Spoken
English, French, Russian, Spanish and 10 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
47Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Contact
215 Charles Street, Boston, MA 02114-3001
Getting there
Charles/MGHBoston T2 min
Science ParkBoston T7 min
Nearby restaurants
Ma Maison
235 reviews3 minFrench
Tatte Bakery & Cafe
527 reviews6 minAmerican
Scampo
701 reviews1 minItalian
Whole Foods Market
150 reviews5 minDeli
See all nearby restaurantsNearby attractions
Beacon Hill
2,375 reviews2 minNeighborhoods
Charles Street
118 reviews5 minPoints of Interest & Landmarks
Beacon Street
81 reviews6 minPoints of Interest & Landmarks
Paul S. Russell, MD Museum of Medical History and Innovation at Massachusetts General Hospital
45 reviews2 minScience Museums
See all nearby attractions1,161Reviews19Q+A100Room tips
Reviews
Traveler rating
- 604
- 285
- 116
- 64
- 92
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Popular mentions
Our 10year anniversary came during Covid, so our plans for a trip away will have to be put on hold. Thankfully Mirko and the team at the Liberty made our stay special, and beyond expectations! We were able to enjoy fantastic food and drinks in our room. It was exactly what we needed. Thank you so much to Mirko and the Liberty Team!
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Date of stay: March 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Hotel Manager, Guest Services / Front Office at The Liberty, a Luxury Collection Hotel, Boston
Responded today
Thank you so much for this exceptional five-star review, and Happy Anniversary! We are so appreciative of the kind words about Mirko and will be sure to share this lovely feedback with him! It means so much to us that you chose to spend such a special occasion with us here at The Liberty, and we hope to see you back here again soon.
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This hotel is amazing! The restaurants are fabulous and the architecture is so cool but it is without a doubt haunted. We stayed in room 420 last weekend and I woke up from the most vivid dream I’ve ever had in my life. There was a man on the floor being strangled until he turned blue and then I woke up but I can’t get over how real it was.
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Date of stay: February 2021Trip type: Traveled with friends
Helpful
Response from Liberty Hotel, Guest Services / Front Office at The Liberty, a Luxury Collection Hotel, Boston
Responded 5 days ago
Thank you for taking the time to share this review! We actually had a Buddhist Monk Blessing Ceremony at the hotel, prior to our opening, to cleanse the property of any potential "negative spirits". A team of Buddhist monks carefully covered the space—the former site of the Charles Street Jail—with blessings. We appreciate your taking the time to share this review and hope to have the opportunity to welcome you back to The Liberty on future travels to Boston!
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+1
The service was terrible, the hotel was dirty, and the price was exorbitant. There was nothing "luxury" about our stay...the beds and bedding were very low quality (less than any Residence Inn I have ever been in), the toilet paper was so thin I could hardly keep it from shredding, the shower was so small that I banged my elbows trying to soap up and could not keep the water from spraying in my face (I am 5'2" and petite) because I could not take a step back out of the water, the glass shower door would not shut all the way and poured water on the floor every time we used it. The toilets flushing were LOUD and LONG and the walls so thin I could follow conversations in the adjoining room. The Clink Bar was out of half the liquors used in the cocktails on the Cocktail Menu and the kitchen was closed when people were arriving and waiting for their rooms to be ready...so, most headed to the bar instead of standing in the lobby only to find most of the cocktails were unavailable as well as any appetizers or nibbles. Considering half the seats were roped off due to Covid, and another third was covered with trash from unbussed tables from lunch, there were few places to sit anyway. We are Platinum Elite and were offered no courtesies...even the ones owed to us like an upgrade in our room, early check-in, etc. We made our reservation over a month in advance and even checked a week prior to check-in and still ended up with the bottom of the barrel...a low floor room with a view of the courtyard. When we protested we were told the hotel was sold out and they could not help us. The breakfast was an "airport style" McMuffin that was microwaved in it's plastic wrap rendering the English Muffin so soggy it fell apart when we opened it. With 2 restaurants and several bars on the property I don't see how you found it impossible to serve a decent sit down breakfast...if you can manage dinner you can manage breakfast. We ordered our car from the valet on your app as instructed ten minutes before heading downstairs and still had to wait in the rain for it to arrive...not at rush times, this was at 1pm. Luxury? You do not know the meaning of the word!…
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Date of stay: February 2021
Value
Rooms
Service
Room Tip: Very few "view" rooms...a medical building built next door obsures views.
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1 Helpful vote
Helpful
Response from Shahram Khan, General Manager at The Liberty, a Luxury Collection Hotel, Boston
Responded 2 weeks ago
Dear PJ F, Thank you for sharing your feedback and apologize for all the inconveniences. We truly value our loyal Bonvoy customers but we do have extremely limited suites availability. I have shared your feedback with my team and make sure this kind of experience won't happen again. I appreciated you staying with us and hope to see you soon in your future visit to Boston.
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I don’t often leave reviews but I feel compelled to share my experience at the Liberty. I stayed with my two year old daughter as she had a medical appointment at the hospital nearby. We arrived at the hotel at midnight and (despite having called ahead to check a cot would be in the room), there was no cot in the room. I called reception and one was delivered to my door for me to assemble by myself (which I understand due to Covid precautions is necessary, but still disappointing they didn’t assemble in the hallway). No apology the next day. As our trip was extended we moved to a larger room as the rooms are small. Again, having been assured the cot was ready in the next room, we moved in and there was no cot! On the whole I found the staff unfriendly and abrupt. This is not a hotel I would recommend to families - children seem an inconvenience if anything! I feel the staff are so focused on it being a “trendy” hotel that they have forgotten the core basics of hospitality - such as getting the room ready for guests and making them feel welcome. Having said all of the above, the star of the hotel is Chef Concierge Mirko who was fabulous. He arranged our taxis, always checked in with us to make sure we knew which hospital to go to and have us directions - he was a delight with my two year old and hugely warm and friendly. We will remember him fondly!…
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Date of stay: February 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Liberty Hotel, Guest Services / Front Office at The Liberty, a Luxury Collection Hotel, Boston
Responded 2 weeks ago
Thank you for taking the time to share this review and for your candid feedback. It is disheartening to hear that some aspects of your stay did not meet your expectations. Please know that a restful and comfortable stay for all of our guests is always our top priority. We have shared this feedback with our leadership team. We hope that you will give us another chance on future travels to Boston, so that we may leave you with a better impression.
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My partner was having major surgery at MGH and I was very scared and dealing with a lot of stress. The Liberty was the perfect place to stay during such hard time. We were able to arrive the day before surgery, have a lovely night's rest and be a 2 minute walk from the hospital when we had to check-in. During Covid - when you aren't allowed into the hospital to visit your loved ones, it was very comforting to know that I was able to be as close as possible. The hotel was SUPER clean and the COVID protocols made us very comfortable. The bed was very, very comfortable and the staff was extraordinary. The head concierge, Mirko, went out of his way to help put a smile on my face and even sent up drink tickets and a note and some flowers. Above and beyond. When my partner was ready to check out I was able to walk and go get him and we were able to walk back to the hotel slowly because it was SO close and despite major surgery it was totally doable. I am so grateful we had this nest to stay in and cannot recommend it highly enough.…
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Date of stay: February 2021
Location
Cleanliness
Service
Room Tip: The 01 rooms are beautiful suites overlooking the Charles.
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Helpful
Response from Liberty Hotel, Guest Services / Front Office at The Liberty, a Luxury Collection Hotel, Boston
Responded 2 weeks ago
Thank you so much for this incredibly thoughtful and kind review! We are so appreciative of your kind words regarding the care you and your loved one received during your recent stay with us. We are so pleased to hear this feedback and have shared this lovely review with Mirko. Thank you again!
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PRICE RANGE
US$194 - US$892 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsBostonWest End
NUMBER OF ROOMS
298
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Claim Your Listing Frequently Asked Questions about The Liberty, a Luxury Collection Hotel, Boston
Which popular attractions are close to The Liberty, a Luxury Collection Hotel, Boston?
Nearby attractions include Beacon Hill (0.1 km), Charles Street (0.3 km), and Beacon Street (0.4 km).
What are some of the property amenities at The Liberty, a Luxury Collection Hotel, Boston?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Liberty, a Luxury Collection Hotel, Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Liberty, a Luxury Collection Hotel, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Liberty, a Luxury Collection Hotel, Boston?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to The Liberty, a Luxury Collection Hotel, Boston?
Conveniently located restaurants include Ma Maison, Tatte Bakery & Cafe, and Scampo.
Are there opportunities to exercise at The Liberty, a Luxury Collection Hotel, Boston?
Yes, guests have access to a fitness centre, fitness classes, and yoga classes during their stay.
Are any cleaning services offered at The Liberty, a Luxury Collection Hotel, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Liberty, a Luxury Collection Hotel, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Liberty, a Luxury Collection Hotel, Boston offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.